Such a great local business. I've bought my wedding ring here, a necklace, a wristband and they've helped me whey fixing a chain and removing kinks from a watch I was given. Their customer service is immaculate, they're very friendly, knowledgeable and professional. IMO, they have very fair prices too, they won't beat Amazon but they genuinely care to establish a relationship with you. Let's support a local business, specially a one that makes you feel welcome once you walk inside their doors. read more

Very pleasant experience getting my engagement ring. Ordered and picked up. Good cause for beautiful eternity ring. Shop is great, family owned jewelry business. I'll go back for gifts! read more

Eddie Greenan created a truly stunning pendant using family gold and diamond pieces. The design is incredibly creative and breathtaking. He clearly understood the material and the sentiment behind it. It's a piece I will wear often and wear with great pride. read more

UPDATE : a week later I have emailed 3 times regarding status of my refund. Still no check & no tracking info or communication. Additionally I said I would Come in the store to retrieve my money last Saturday and I was told I'm not welcome in the store . I've been more than patient. I should've received my money back the day I came in .. now we are going into two weeks since that visit I recently went to Greenan's to have a stone placed in a ring for my son . This stone was given to me by my grandmother who suddenly passed a few months ago. I explained i A metal preferably something strong and a quality because my son is 15 years old and I want this ring to be a family heirloom. It took a little while for them to get back to me with a quote and with options for having the stones that in the rain. Fine no big deal. My grandmother patronize this jeweler for over 36 years I decided to go here Soley based upon honoring her. The ring was made. I picked up ( friendly experience) i felt okay with the ring, it was given to my son for Xmas . Again very sentimental. My son wore the ring for one day while in NYC doing his first music video , i do not let him even hold on to it longer bc of its sentimental value. He complained it felt tight and that the stone was scratching his finger . There was no type of barrier bertwen the stone and his finger. After having my brother check the ring out we decided #1 the quality of metal was extremely poor it felt like a ring from a bubblegum machine , light and bendable, also that the stone needed a barrier to not scratch his finger or wear on the stone itself . Fast forward 2 weeks later , my brother my son and myself go to Greenan's to see if we can make these adjustments . We enter , no hello, a lady and man are dealing with other customers - cool. We just hang around then finally a lady by the name of Vickie helps us. I explain to her my concerns as listed above and just let her know we'd like a diff material ring and barrier. She over talks us both several Times, says " I'm just going to give you a refund and that's it" I'm kind of caught of guard at this point 1 bc i never asked for a refund that was never my intention- i wanted the problems fixed so my son can have his gift... she keeps insisting on refund end tells me i won't get it till 5 days later on my card. So i say ummm okay that's fine but I wanted to see what we can do to fix it can you show me options of other metals ? She avoided my request / simply acted like she didn't want our business and we were a bother. I remained respectful even with her terrible attitude and customer service . At one point she even measure the ring upon my request and said it's a 7 ! But i ordered an 8! Which would explain why my son was having such trouble removing it ! I won't even get into the snooty attitude she had when I mentioned my grandmother ( whom every single Person that works there adored) she's just rude ! She agreed after i kept pressing for more options to send me an email with options and to help me after I had to say you are the professional not me clearly i didn't pick the first metal that well could you please assist me after you email the options. I almost forgot ! As she was measuring the size of the ring!!! The stone popped out!!!! She didn't even act surprised! Imagine had that stone popper out with my son wearing it! The ring had only been worn once! Fast forward she sends me an email 5 days later saying where can she mail my check ( you said you were going to put it on my card) I email back my distaste with the service . I'll leave pictures below. Her response absolutely the rudest most terrible customer service I've ever experienced in My life! I will not be returning ever! Not to mention she told my brother to use toe nail clippers to clip a lose part on his chain he brought to them to fix ! Again she made it very awkward and uncomfortable! They clearly don't seem like they want business in the end they clearly won't get it bc i will be sure everyone i know doesn't go there! And i will report to the BBB and write reviews whereever I can bc i wouldn't want anyone to deal with this Customer service! Let alone entrusting you all with a sentimental piece at a time during grieving a recent loss! You all should do better! Know who you're dealing with , have respect and furthermore if you have someone dissatisfied that's still willing to spend their money with you - you HELP THEM! Express empathy! There's a million more jewelers! We came to you bc of our grandmother coming to you for years out of respect and honor for her. Vickie clearly has a personal issue bc we didn't get this energy from anyone else! read more

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They're a very caring and sweet jewelry store I believe it's family run and they're honestly amazing. I've never bought real jewelry from a jeweler before but the process was easy and they have beautiful and delicate pieces! I bought a gold ring with emeralds and diamonds and unfortunately one of the emeralds fell out very quickly after leaving the store but I called back and they were able to fix it for me very quickly and no charge, they really care about their customers I recommend so much thank you guys!! I also have a necklace from here, it was a gift and it was a flower made of rubies I wear it everyday and I love it! read more

Eddie Greenan Jewelers - hold ring with emerald and diamonds!! - Jewelry Near Me - Springfield, Virginia

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Eddie is our new dedicated jeweler. He's fixed an other jeweler poorly designed custom jewelry making it into a new beautiful piece my wife wears every day! He's helped us with a new engagement ring that had a loose expensive diamond. Eddie and his wife are very honest and reliable. As said, we will be going back for all our jewelry needs in the future and recommend them to our friends! read more

Eddie Greenan Jewelers - Jewelry Near Me - Springfield, Virginia

Excellent and fast service. I had gone in for a ring guard on my engagement ring. They fixed me up and now no loose ring. Thank you

Eddie and his wife were very helpful when i was engagement ring shopping. From the beginning of the process till the end, Eddie always had excellent customer service and my best interest in mind. I never felt pressured to buy or do anything that i was uncomfortable with. Outstanding customer service and made what would be a difficult experience very effortless. read more

Great customer service, super friendly, and very prompt on getting jewelry fixed. But I'm giving this three stars just bc the work doesn't seem that amazing to me. I came in to fix the ripped chain on a bracelet and although they did fix it, it's obvious that it was fixed...rather than using something gold plated they used silver... Granted it's not a bracket that's worth a lot of money, but I at least wanted it to look like it was never fixed. It's alright I guess. read more

Eddie Greenan Jewelers - Here you can notice where they repaired it...wish they did a bit of a better job. - Jewelry Near Me - Springfield, Virginia

Eddy and his wife are incredible. The intimidating process of purchasing an engagement ring could not have been made easier from the first consolation to the final payment. Eddy is straight forward, works within your budget, and does not up sell you for the benefit of his own bottom line. In working together, Eddy provided the coaching and materials to ensure that I was was knowledgeable enough to make an educated decision during my purchase. A legitimate joy to work with and asset to the community, I plan on returning to Eddy for all future jewelry needs. read more

Eddie and his family helped my fiancé and I choose and design the most perfect ring. We are thrilled with the service and quality of stone as well as setting. During the process, we also had several pieces of family Heirloom jewelry repaired. We can't wait to come back in soon for wedding bands! Thank you Eddie!! read more

Eddie Greenan Jewelers - Jewelry Near Me - Springfield, Virginia

Eddie helped me design and custom make my beautiful wedding set at reasonable prices! read more

Eddie Greenan Jewelers - Custom made wedding set! - Jewelry Near Me - Springfield, Virginia

Let me explain why one should never walk through the doors of this business. As a business owner, I pride myself in customer service. That's more important now than it ever has been/should be. I went in last weekend with my sister and nephew and we wait for about 10 minutes as no one ever greeted us or acknowledged we were there. A gentlemen eventually wandered over and said they would be with us shortly. Totally fine as I know they were helping other customers. We get to the counter to talk about options about my nephews ring that was made there which included a stone that was passed down from my grandmother. A. Never have a stone set in silver (lesson learned, totally fine. B. We get to the counter to deal with Vicki's nasty attitude to then tell us she would offer a refund for the ring when indeed, I was willing to pay for the stone to be set in platinum or white gold for my nephew. As she wasn't willing to discuss options and willing to offer a refund instead of offering other options that we were asking for, she lost out on about $3,500 I was willing to spend for the ring to be done right. C. The ring was a bit small for my nephews finger and was scratching his hand and I asked her to put it on the sizer. As she did, the stone pops out. So, cool. You offer the refund. I proceeded to ask when the refund would be processed and she said it would be CREDITED back to the same card that was given at the time of purchase. But, ONLY Eddie could do this 3 business days later. No big deal. She then emails my sister with an option to write a personal check from the business? This is 2021. What entity in a professional setting issues a personal check from a business as a refund when that wasn't the form of payment that was given at the time of checkout? Then, I had a gold chain that needed to be looked at and I wanted her to verify that the clasp was ok. She then tells me to use tweezers to tighten the clasp and the piece of gold that was sticking out of the chain, she explains using toe nail clippers or wire cutters would help? In a world full of uncertainty and where I could go to ANY BUSINESS OF MY LIKING, ESPECIALLY A JEWELER, wouldn't you think she would give me recommendations as to how it could be fixed THE RIGHT WAY? So, in a nutshell, this place is a joke. My grandmother spent over $35,000 with this place including a $10,000 wedding ring. I will NEVER step back into any Greenans establishment. The worst part of it all is, Vicki is one of the owners? What a joke. BEWARE! read more

Eddie Greenan's top priority is customer satisfaction. This is an honest, family run business led by a jeweler with integrity and knowledge. Look no further for the best jeweler. read more

In times past, I shopped many jewelry stores. Over the years, I found that I was again and again returning to Eddie Greenan Jewelers (Springfield Plaza Shopping Center) who, simply, always had what I wanted at a price I considered "best value." Although I still shop many places, I buy at Eddie Greenan Jewelers. For special events, I've commissioned the creation of several custom pieces (including a one-of-a-kind 50th wedding anniversary ring). Given time, miracles of bejeweled art can be created (it in a hurry, an outstanding selection of all types of jewelry) is readily available. read more

This is my go to jeweler for repairs, watch batteries, appraisals and jewelry. Great customer service at good prices. Plus a fun atmosphere. read more

I first visited Eddie Green in November-- my family heirloom ring bent at work and needed to be repaired. I was immediately seen, given a quote and they did the repair quickly (a few days). When I got the ring back I noticed intricate detailing had been polished off or recovered by a metal bond. I excused this because I'm not a jeweler and assumed that needed to happen for the repair. The ring then turned my finger green. I called and they were polite--immediately fixed it. I adore this family heirloom and was pleased with the attempt to right a wrong. Sadly, the ring almost immediately bent again. I did not notify them because overall the customer service seems great but is just lip service and the workmanship is very poor. read more

I purchased an engagement ring from Eddie and his wife recently and could not be more satisfied with the whole experience. A friend told me about Eddie and I emailed him what I had in mind and spoke a few time prior to actually stopping in. Eddie and I sat down and he patiently explained the whole diamond purchasing process to ensured I was 100% comfortable. We looked at a few diamonds and found the perfect one for my now fiance! We came in a few days after to get the ring sized and it took only an hour. Exceptional customer service! read more

Eddie Greenan and all who work there are wonderful to work with - friendly, detailed, and thorough! I always have a good experience whenever I shop there or get my jewelry repaired. Love their jewelry too! read more

I gotta say these guys have made me feel like family. Great customer service. Honest and fair prices. read more

So I came in last week with my ring while they had 2-3 other customers present SO NICE & FRIENDLY .....this ring has been in my family for sometime now I had shown a women my ring she had then called Eddie to give it a better look Eddie came over very friendly, looked at it first & said I can grind you're gold to fix it (I'm losing gold that way) I said no I wanted a new bezel and a fixed cathedral shank-rounded but no grinding my gold at all so I told him don't grind but he did anyway(frustrated) when the deal was finalized I was told I would be given a DISCOUNT and to come pick up the ring on 06/17/2020 the day Eddie is there so I can get my DISCOUNT being as I'm a college student and all ..so Fast forward to 6/17/2020 I came to pick up the ring "no hey hello how are you today" no smile on his face(I thought okay maybe...just a rainy and moody day) so I come and start looking at my ring I notice more than a couple of errors and start to talk about it to Eddie & he completely ignores what I'm saying and is talking about polishing the gold ...whatttt!!! SO THEN I POINT OUT AGAIN the issues with the ring He (Eddie) starts telling me how they were dents in my ring and he fixed them like Okay thanks for that I DIDN'T EVEN ASK OR PAY FOR THAT I started to get worried as it is a family ring and he kept ignoring what my issues were ...I'm asking and talking to him he keeps trying to change the subject is it because I'm young you treated me in such disrespectful manner ??? Then I asked about the DISCOUNT I was promised when surrounded by so many other customer AGAIN SUBJECT CHANGED this time his JAW DROPPED and he turned RED and then charged me $250 FLAT ..last thing I asked was "what about warranty" he said 6 months from his mouth and when asked about in paper or writing I was DENIED ...at this point I was honestly SCARED and felt manipulated and left in a HURRY ...I wrote this after telling my family,peers and community what had happened to me .....I'm a local of Springfield & I have also posted this on "next door neighbor"this guy(Eddie) is a modern day MOBSTER ..I'm still shaking while reading this read more

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Update: I spoke with the owner and his wife this afternoon and was hung up on twice and told that 1. I am not a customer (even though I paid them for a watch battery replacement) 2. They did not have to speak with me 3. To go back to massage therapy school I wish I was making the last part up. I have never been to massage therapy school, nor do I plan to. Additionally, I'm not sure why you would try to insult someone based on a profession, let alone a profession they are not employed in? I called and spoke with Movado (as well as emailed). As instructed by Eddie. I am able to replace the face of the watch but it will likely cost $150+ Although it's not a ton of money, it's the principle of the matter. This had a lot of sentimental value to me and I trusted that it would be safe. read more

Mr. Greenan listened to my suggestions and made an exquisite anniversary ring! I couldn't be happier with the quality!

I have been a long time customer of John Greenan's and Sons jewelers, since the 1980's. Recently, my Mom passed away and left her diamond jewelry to me. I called to ask about taking her jewelry and some of my own jewelry, and "trading" it in for a new piece of diamond jewelry. The woman who answered the phone was abrupt and in no way customer focused. In fact, she tried to get me off the phone as fast as possible. This is NOT the way Greenan's Jewelers operated in the 1980s and 1990's. Then I felt that I was a friend. Today, I was made to feel that my inquiry was stupid. read more

Beware..... I have been in contact with the BBB over this Jeweler and he will not respond. The short version of the story is- I was concerned with the way this Jeweler set my diamond so close to the edge of the band. I ask him to repair it and was concerned it would fall out. He assured me it was safe. 7 months later the diamond fell out. Mr. Greenan would do nothing to replace, fix or mend the situation. I feel I need to worn others of this issue since he will not respond to our BBB letter. thanks for your time! read more

Wonderful people , friendly and nice store They help me to find exact what I want Thank u Eddie read more

Very friendly, high-quality service. No job seems too small for Eddie's. They quickly swapped out the batteries of two of our watches and cleaned them up at reasonable prices, and now we have reliable watches we can keep wearing for a few more years. Plus they're welcoming to all who come to their business and they're active in the community. We will come back again, and tell our friends and neighbors about Eddie's when they need a good jeweler. read more

My family and I have been going to the Greenan's for many, many years. They have always been polite and helpful with all repair work, suggestions for gifts, and even appraisals. Eddie and Vickie are wonderful people to work with and are very flexible when it comes to ordering something they don't have in store, finding someone to fix or repair a watch or piece of jewelry. It's nice to walk into a store and fee like family. read more

They've done excellent work for us, repairing two watches, both uniquely challenging--one due to age, the other due to the technical difficulty. The rates were fair, and the customer service was as good as can be. I highly recommend them. read more

Wonderful people and excellent service. I needed to resize a ring and they did it in one day. It is a family owned business and hence, you get more attention. Reminds of good ol' days when this mattered. They offered me free polishing of my ring in the future whenever I need it. Now, where do you see that happening?! read more

Eddie and his staff are wonderful, kind and generous. Eddie appraised my wedding set and helped me figure out my next steps in upgrading. I also had him unsolder a set of rings and we looked at some new settings for a diamond I purchased. He was never pushy and always took his time with me, even when there were other customers waiting (he, of course, made sure they knew he was aware of them). He was so, so generous and always kind and understanding as my 3-year old and 16-month old toddled around his store. His wife even put on Toy Story 3 for my kids during one visit! They are the epitome of the perfect family business. Whenever a customer walked in, they were immediately greeted and more often than not, Eddie knew them by name. I trust Eddie and his staff 100%. They are well loved in Springfield! read more

I was really happy with my experience at Eddie Greenan's. I got a nice solitaire engagement ring (She said yes!) and had Eddie resize it and engrave it. She loves her ring. Eddie and his wife were really patient with me when I was trying to figure out exactly what it was that I was looking for. We talked for like an hour plus on all the details for a custom ring (got an awesome crash course on everything about rings). You can totally tell that he loves what he does and is genuinely excited doing this stuff. I whole heartedly recommend this place and look forward to going back for whatever else I need a jeweler. Thanks guys. read more

I have been back two more times for watch battery replacements and to have a ring cleaned and polished. Excellent service!

We have been with Eddie Greenan for twenty years or more. He and his wife work together...they are friendly , honest, they listen, and will work within your budget .We have always been more than satisfied with our purchases, repairs and their prices ! We never feel rushed and we really feel he always puts the customer first...no matter how busy the store is. They're just terrific folks with great integrity and I recommend them to all my friends! read more

Wonderful, warm people. They are professional and fair. This is my "go to" jewelry repair shop. I highly recommend them.

Well...After additional interactions- not a place I will ever return to. Clearly the staff does not communicate clearly with one another. Overall, very disappointed with how I was spoken to by the staff. read more

Fabulous, honest, friendly family-run jeweler. Great prices and nice selections. Can't go wrong

- stars. I took a watch in on 12/18 for an estimate to repair. I was called on 12/23 and given amount to fix and I approved fixing the watch. Was told it would be ready 1st week of January. Never heard anything. 2/11 went in & was told watch would be ready in a week. went back on 3/5 and was told it would be back between 3/7 and 3/10. I received a call AM of 3/12 and was told "we are trying to get your watch back". How much longer will you be in the area/" Picked up watch today 3/14 and it still is not fixed. one of the ladies said "your watch could not be fixed. I said, Yes it could they just did not fix it. I told the other lady that the watch repair was supposed to be a Christmas present and she said "What do you care you got another watch." I would not take anything there nor would I ever buy anything from these people as the are very rude as they smile at you and think that makes it ok. STAY AWAY FROM GREENAN JEWELERS in Springfield, VA Sharon Henry Colonial Beach, VA read more

The husband and wife were SO rude to me.....in front of other customers! I will NEVER return there! I prefer the OTHER Greenan Jewelers!

Eddie and Vickie are the kind of Jewelers you want to know. I kid people that I know my Jeweler by first name and he knows mine.... I wouldn't have it any other way. My wife and I have gone to Eddie for many years and the service has always been unbeatable... friendly and honest... you can't go wrong with them. read more