Outstanding customer service. Called and instantly got an answer, a great price and a perfect…read morefollow through. Couldn't ask for a nicer or more professional driver.

He was able to toe something and drop it off into a tight spot. Would use again and again.read more

I have used so many towing companies on the island and this company is by far the worst. Terrible…read morecustomer service and horrible to deal with, call someone else. Trust me!

Bad service. Weird guy, didn't seem professional at all and made the whole experience…read moreuncomfortable. Wouldn't recommend.

Answered when I called and arrived quickly. Worked quickly and was extremely reliable! Ace towing…read morewas willing to assist when others would not. Great people! Call with confidence.

From start to finish, Keola was the best! He confirmed a time over the phone in advance and then…read morealso called to confirm again the morning of the tow. Fast and professional! He also offered to help my husband get his truck in working order enough to get it on the flat bed. What tow guy will offer that kind of help? Mahalo Keola!

Tow Guys is the most Reliable Tow & Auto Company on the Big island! They have helped me when i was…read morein a car accident, when ive been stuck on the side of the road and when i needed to get my car legal after shipping it back home. They are so kind and have great customer service no matter who shows up on the scene. Mahalo Keoki, Preston & the rest of the team for all the Aloha!

We've had to have our car and truck towed five times in as many weeks. Every time the drivers were…read morevery efficient and and extremely polite When you call, they are always helpful.

So gave this guy a impossible task, to get a 1957 truck out of the coffee fields in Captain Cook /…read moreKona Hi. all lava rock and jungle had to dig the truck out. No one would even give it a try. Alpha did the job for half the price, even though it took him 3 try's and I'm talking 100 feet into the jungle, you couldn't see the truck from 20 feet away. this guy is great, honest and just a good guy. you can't do better, best on the Big Island.

Best towing experience ever! I needed to get rid of an old Jeep Grand Cherokee that my son had…read morebought at the police auction for parts. Keola was super helpful on the phone and came out the same day. The Jeep was in an awkward position and, little did we know, full of spiders! He didn't even blink an eye, just came up with some great suggestions and managed to get it on the flat bed. He was professional, friendly, and very efficient. I'll recommend Alpha Towing to everyone!

Auto rescue had fast service, great customer service, and reasonable will definitely use them…read moreagain, thank you for showing your aloha spirt..

Came to the rescue when we absolutely needed it the most. He towed both my boyfriend and my car…read more Both our cars ran into problems 4 days apart and around Thanksgiving. Got there quick and loaded my car up fast! Thank you again!!!

These guys are great. I was stranded on the side of the road. They stopped and hooked me up. Very…read morefriendly and professional. If I ever need a tow, this is who I am going to call.

We requested a battery jump. Budget rental car said 45min to a 1.5 hour wait! Kevin came within…read more30min. He was very friendly, thorough, and fast! He made sure the car was good to go and we would be safe. I can't thank Kevin enough for getting us back on the road quickly! He was knowledgeable and answered all our questions and we didn't feel rushed. We felt safe and in good hands!

If there were thousands of stars I'd give…read more.. Our car broke down in the middle of the road...after mobil mechanic repaired... we were with a dead battery. While hundreds of cars passed with no one asking if we are ok/need help etc...Mac Pulled over asking what we need. I explained I didn't have money in me (he wasn't concerned) I will be paying shortly...he towed our car out of harms way...he jumped the battery but it was to weak (our battery) to accept a charge/start our Miata. He explained/physically helped push start the car. Without his help, I was at a severe loss and ready to give up. Can't say enough good things. He has great energy.

What a great experience! Had my BMW E39 M5 decide to let go of the fuel pump in Kona, luckily in a…read moreperking lot. Called Mac and he was there in 20 minutes with a flatbed and towed me to Palisades. He knew I was very particular about my car and he was very careful with making sure it didn't rub loading or even come close High attention to detail. Got it rolled right into my garage and had good convo as well. Glad he lives close as he is my go to guy if needed again! Highly recommended Thanks Mac!

Best in Kona ! Great customer service convenient and great quality service they go the extra mile…read morefor you

When you need a tow it's usually when you're in a tough spot. It's important to have a reliable…read moretrustworthy company to call that you know you can count on. Theo is the best and you can count on him. He responds fast and has fair pricing. I've recommended him to friends and they all have had positive experiences as well.

Had this tow company tow my Chevy trailblazer from Kailua-Kona to Hilo for $800.00. I have…read moreinsurance and would get a reimbursement. The driver didn't put the necessary information and it's been since August 13th, 2025. I have called and emailed, numerous times. How hard is it to answer and generate a new paid in full invoice. I think I'll hit social media and police dispatch regarding you poor business habits. Feel free to call me, you have my number if you don't like the review.

On 3/9 approximately 15:30 our car broke down and our insurance company contacted Trouble Call…read moreTowing. We were given an estimated time of 90 minutes. At a 100 minutes, our insurance contacted us to find out if tow truck arrived, and we replied "no" and they said they will contact the towing company. At 120 minutes we contacted tow company directly and they replied they will contact driver and call us back. Over 2 and a half hours later, we called tow company and the person who answered told us driver has been sending messages and calling for the past 2 hrs (time frame not right), our phone goes straight to voicemail and they couldn't contact us, though we had a signal the whole time and receiving calls and messages from others. Tow company didn't even know our location or that we gave an additional phone number if the first couldn't be contacted. Long story short, highly not recommended due to dishonesty from company contact and irresponsibility putting the blame on the customer. This is exactly the opposite of "Aloha Spirit" here in Hawaii. Shame on the person working the phone at that time.