Quick, Friendly, Professional and Responsive! They will…read moreanswer the phone! Kona Tow will be my 1st choice going forward for any towing needs! A recent Sunday my husband called me from the Kona Target parking lot informing me his car would not start. I drove there immediately to access the situation. We contacted our car insurance co. to request towing to our nearby dealership. After an hour of waiting our insurance company phoned us and said they were unable to get a hold of any towing company to assist us. Needless to say, we were not pleased with this response from them as we have been paying for this service for 11+ years. I immediately googled towing companies near me and proceeded to call the first 2 towing companies listed. Neither answered the phone both went to message. Knowing we did not want to leave our 2-year-old vehicle overnight in any parking lot I searched Yelp! Kona Tow Company was the first one listed with a 5 Star Rating. I called, the owner answered the phone and came down to Target within 30 minutes to assist us. He jump started our vehicle, towed it to our dealership as we requested. We will be recommending Kona Tow to everyone we know! This professional, courteous and kind man will do well in life! Mahalo Keegan!!

Outstanding customer service. Called and instantly got an answer, a great price and a perfect…read morefollow through. Couldn't ask for a nicer or more professional driver.

Answered when I called and arrived quickly. Worked quickly and was extremely reliable! Ace towing…read morewas willing to assist when others would not. Great people! Call with confidence.

From start to finish, Keola was the best! He confirmed a time over the phone in advance and then…read morealso called to confirm again the morning of the tow. Fast and professional! He also offered to help my husband get his truck in working order enough to get it on the flat bed. What tow guy will offer that kind of help? Mahalo Keola!

Auto rescue had fast service, great customer service, and reasonable will definitely use them…read moreagain, thank you for showing your aloha spirt..

Came to the rescue when we absolutely needed it the most. He towed both my boyfriend and my car…read more Both our cars ran into problems 4 days apart and around Thanksgiving. Got there quick and loaded my car up fast! Thank you again!!!

Had this tow company tow my Chevy trailblazer from Kailua-Kona to Hilo for $800.00. I have…read moreinsurance and would get a reimbursement. The driver didn't put the necessary information and it's been since August 13th, 2025. I have called and emailed, numerous times. How hard is it to answer and generate a new paid in full invoice. I think I'll hit social media and police dispatch regarding you poor business habits. Feel free to call me, you have my number if you don't like the review.

On 3/9 approximately 15:30 our car broke down and our insurance company contacted Trouble Call…read moreTowing. We were given an estimated time of 90 minutes. At a 100 minutes, our insurance contacted us to find out if tow truck arrived, and we replied "no" and they said they will contact the towing company. At 120 minutes we contacted tow company directly and they replied they will contact driver and call us back. Over 2 and a half hours later, we called tow company and the person who answered told us driver has been sending messages and calling for the past 2 hrs (time frame not right), our phone goes straight to voicemail and they couldn't contact us, though we had a signal the whole time and receiving calls and messages from others. Tow company didn't even know our location or that we gave an additional phone number if the first couldn't be contacted. Long story short, highly not recommended due to dishonesty from company contact and irresponsibility putting the blame on the customer. This is exactly the opposite of "Aloha Spirit" here in Hawaii. Shame on the person working the phone at that time.

When you need a tow it's usually when you're in a tough spot. It's important to have a reliable…read moretrustworthy company to call that you know you can count on. Theo is the best and you can count on him. He responds fast and has fair pricing. I've recommended him to friends and they all have had positive experiences as well.

Great service all around. Very courteous and has the best bed-side manner which is needed for such…read morestressful situations. Highly recommended!

Walked in for an emergency tire and the staff went out of their way to accommodate me and switch my…read moretires out in the fastest amount of time!!! Always the best service. Highly recommend

I don't understand why we were charged individually for three electric bikes to be towed . We were…read morecharged $466 each when the three bikes were put on a flat bed and it was one tow job . I then found on a Instagram post that the owners son Tacoma was riding my bike without my knowledge . It seems that the police department is getting a kickback from these tow companies and they're working hand-in-hand together. We showed up with a truck where we could've took all three bikes, but the police officer insisted that the bikes were towed. It felt shiesty and corrupt. It was brought to my attention that Tacoma their son was bragging at school that he was riding the bikes and posted it on Instagram . Bad business , Bad parenting

I have used so many towing companies on the island and this company is by far the worst. Terrible…read morecustomer service and horrible to deal with, call someone else. Trust me!

Bad service. Weird guy, didn't seem professional at all and made the whole experience…read moreuncomfortable. Wouldn't recommend.

Very irresponsible towing co. Their contracted with AAA kept changing the time waited more than 2…read morehours to get them to come out. And nothing I hope they get their contract pulled. I've been a customer way to long and to get this kind of service from this company is unacceptable. I get it's a Sunday but come on. Your contracted with a big company and you want to keep that contract. Hire drivers who take their job serious. On call is on call not when you feel like showing up. Good thing I wasn't in an accident or was stranded on the side of the road. Than what.

Called a few companies the day of the Ironman. Most never answered the phone, other company was out…read moreof town that day. Van blew out a spark plug in Waikoloa. BI towing answered the phone, sent a tech out there quickly, Justin the driver was great, their office gave me a price quickly, and I got towed back to Kona no problem. Great service. Highly recommend them. Thanks Mike

After 9 months have not repaired my vehicle Lots of excuses…read more no results No answers for phone calls

Fearless Towing showed true aloha and Hawaiian hospitality when I needed help. My car had been in…read morestorage for a month, and when it wouldn't start, they showed up in five minutes, no questions asked, and got it running. They didn't stop there--they followed behind me to make sure my car made it safely to the port, then gave me a ride back to Kona so I could catch my flight. Their fearless attitude and selfless actions mean so much, especially as someone from Maui. Mahalo plenty for having my back and showing what real community is all about.

If there were thousands of stars I'd give…read more.. Our car broke down in the middle of the road...after mobil mechanic repaired... we were with a dead battery. While hundreds of cars passed with no one asking if we are ok/need help etc...Mac Pulled over asking what we need. I explained I didn't have money in me (he wasn't concerned) I will be paying shortly...he towed our car out of harms way...he jumped the battery but it was to weak (our battery) to accept a charge/start our Miata. He explained/physically helped push start the car. Without his help, I was at a severe loss and ready to give up. Can't say enough good things. He has great energy.

What a great experience! Had my BMW E39 M5 decide to let go of the fuel pump in Kona, luckily in a…read moreperking lot. Called Mac and he was there in 20 minutes with a flatbed and towed me to Palisades. He knew I was very particular about my car and he was very careful with making sure it didn't rub loading or even come close High attention to detail. Got it rolled right into my garage and had good convo as well. Glad he lives close as he is my go to guy if needed again! Highly recommended Thanks Mac!