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    The Home Depot

    The Home Depot

    2.1
    (36 reviews)
    $$

    SO disappointed in the LACK of courtesy in the design department (Patti). As a hospitality…read moreprofessional/consultant I have the privilege to experience hospitality at its best and worst from both the guest/customer and employee/educator perspective. My experience was as follows: I was walking around the flooring department looking for someone to assist me and was unable to find anyone. I ended up walking over to the design department and asked if there was someone in the flooring department that could help me. The response I got was incredibly rude. "I don't know- is there? I can't see over there." She did end up, making an announcement over the PA for assistance twice. And when someone in flooring did call back, they said they were with someone at the moment - which I of course would wait my turn. This designer proceeded to tell me that there was someone over there and couldn't believe that I couldn't find them. Now I know I was not in the flooring department asking another employee of a different department for assistance, but I still was no pun intended floored. Very disappointed, Home Depot. If you would ever like to hire me for training... I'm happy to share my rates with you!

    The garden center is good but neglected. You hear the venders talking about home depot people not…read moredoing their work ect. I am in business and know that customer service is paramount. I was there last week and purchased a roll of Sod and placed it in my car amoung other items. I peeked at it, it seemed ok but I did not want to unravel the entire roll as it makes a mess in car ect. Got home and rolled out the sod to find 90% of it was dead. These things happen someone did not water it or it came in with this issue. Regardless I took a photo and said to myself next time I am in Newington I will show them the photo and get a credit. I went back to store a few days later. I went to customer service and was greated by 3 folks who thought that my issue was funny. They told me that I had to bring in the wet dirty roll of dead sod. I said that is unaceptable.They promptly told me thats their policy. I told then to please get a MOD (manager on duty). A manager did come and explained that they are just doing there job, its company policy. I explained that I had a sales receipt and photo. She promptly gave me a credit. Its the beginning of May and we have not had any days over 70 degrees.Why is this happening? I will not be returning to this store that has no customer service. Why did this happen, and why is the customer inconvenienced? Someone did not do their job. No one said I am sorry for the inconvenience!!! Pass the buck and stick up for employees is not a policy. I will be sure to tell all my neighbors and friends. The policy and attitude of this Home Depot in Newington is a disgrace.

    Nick's Door & Window - windowsinstallation - Updated August 2026

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