Nielsen Ford is amazing. I've had a lot of bad experiences with car dealerships in my area but I found my dream car at Nielsen Ford and they were amazingly helpful and accommodating, especially considering I live across the country but the purchase process was made amazingly simple and clear and everyone walked away from the deal happy. Special shout out to Fred/Federico Vilche who I dealt with and is the absolute best! read more

Ordered parts for my Ford Explorer, they came up on the internet. Gave them the VIN and they presented the parts. I paid $232.37 for part BB5Z-3B436-AB and $172.58 for part BB5Z-3B437-J. The first part was wrong for my vehicle and the cover for the joint which holds grease was leaking as well as the second part also had a break in the cover. My mechanic then ordered parts from his supplier and I paid him $200 for both parts. I gets better, I asked to return the faulty parts and the deducted the shipping costs from my refund. How great is that? New Jersey must be the hell hole I have heard of. They can't ship you the correct parts, they ship you defective parts and charge you extra for dealing with them. New Jersy you must deserve this company. read more

Excellent service. I was able to get a great deal on a low-mileage 2020 Subaru Forester. Ed Santana went through the entire process which was straight forward, no complications. Price was more than fair for a car with such low mileage and almost new-like condition. No gimmicks or hidden fees. Ed went over the car mechanics and I recieved a copy of the vechicle service history. Paperwork was done in advance and I was in done at the showroom in less that an hour. Nice to work with an honest indiviual. I would highly recomend him and the dearlership to anyone looking to purchase a new or used car. Sal C. read more

Nielsen Ford - Car Dealers Near Me - Sussex, New Jersey

Update 6/15 Our refund was posted to our account today. Thank you Not happy We were interested in a vehicle there, sales person suggested we leave a deposit to hold the car. Deposit was to be refundable. Our plans changed and we notified Nielsen that we would revisit with them in the future to purchase a vehicle. We were told no problem, the refund would be requested that day. Not done and we have been contacting them for nearly 2 weeks. Kept receiving commitments to process the refund, our salesman acknowledged today, nothing had been done and we would have to wait an additional 3-4 business days. Unfortunately, this is not fair, unlikely we would go there again. read more

From the Ford corporate website, "We believe in the power of creating a world with fewer obstacles and limits..." Nielsen Ford DOES NOT embody this concept at all. In fact, I don't believe I've EVER had a more frustrating and annoying time with a vehicle purchase than dealing with this dealership. I made an out-of-state purchase and after almost a month and a half we're STILL not done! LIE #1 - Online Purchasing - Absolutely none of the purchasing process was completed online. They started out by asking me to send them a copy of my driver's license and credit card via TEXT MESSAGE. They then had me WIRE the money for the vehicle AT MY EXPENSE ($30) to them. They were very insistent that I wire the money right away to the point I had to double check and make sure they were a legitimate business and not scammers. Turns out they're both! They then sent me some paperwork by EMAIL for me to print, sign, scan and EMAIL back to them. Only for them to then MAIL physical documents for me to sign and MAIL back to them. Maybe they don't understand that in this day and age ONLINE consists of digital signatures and taking payments...wait for it...ONLINE! LIE #2 - They say that they're an upfront dealership with upfront pricing, but they tried to sneak a dealer add-on for window etching into the final price. Dealer add-ons are one of the scummiest practices ever, in my opinion. Who have you ever known that's benefitted from window etching? Who has ever said, "Although that dealer marked it up 600%, I'm so thankful that I had it?" I refused to pay it and they took it off. That's the only semi-positive experience I've had with them. LIE #3 - They asked me to send pictures of my credit card for a down payment. I wondered why they wouldn't just get me in touch with a cashier who would take my card numbers over the phone. I felt really uncomfortable sending pictures of the front and back of my credit card via TEXT MESSAGE, but I did. A few DAYS later, I noticed that nothing had been charged to my card. I asked about it and was told that they weren't going to put a charge on my card...so they just wanted a picture of my credit card for nothing. The initial paperwork they sent via email requested my social security number. They said they needed it in order to register the vehicle. I researched and found that this is a requirement in NJ, but it's not in my state. Their answer was "just send it". I also told them that I could register the vehicle myself as I've done it before when purchasing an out-of-state vehicle. They said that it's their policy that they do it and the dealership's DMV Clerk would give me a call. LIE #4 DMV Clerk never called. LIE #5 - They said they were going to overnight paperwork to me. I didn't receive it the next day because they sent it 2nd Day Air. The paperwork that they mailed was a mostly blank sales contract which included a mandatory arbitration agreement. In my opinion, mandatory arbitration agreements are another scummy practice. Another document was an affidavit of the mileage at the time of sale. They had already wrote the dates in for my signatures...which is odd. I changed the dates to the dates I actually signed the documents. I made notes indicating that spaces were left blank, a note that the arbitration agreement was mandatory as a condition of sale and a note indication that the vehicle was being represented with that mileage, but I haven't physically verified it. They called me back after receiving the paperwork stating that the dates can't be changed because the date they signed it HAS to match the date I signed it. They said I can't write notes in because these are state documents... They mailed out another set of papers for me to sign with a letter that basically said "just sign the documents where indicated". LIE #7 - I asked which copy of the paperwork to keep and was advised to "just" send it all back. They'll put the paperwork I need in the car. There was no paperwork in the car and they haven't sent me ANY paperwork. To date, the only thing I have with my name on it is the now expired temp tag registration, but I'm getting ahead of myself... Once I received my car, I could have cried, but not tears of joy. There are dents, dings and scratches all over the vehicle. At first I thought someone may have vandalized the vehicle during transport, but no, the bill of lading shows the damage was there at the time of pickup. LIE #6 - Speaking on the "Advantages of CPO Vehicles" the Nielsen Ford website says, "The vehicles may be used, but they're in excellent condition and look brand new." If this is what they consider to "look brand new", I'd HATE to see the other cars on their lot! I called and at first Ryan, the sales manager, said something like, 'We can't be responsible for any damage that occurred during shipping. Email me pictures. I'll look at the inspection report and call you back. They issued temp tags a week before the vehicle was picked up. It took two week read more

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This is my 3rd Ford Escape I have bought from Nielsen Ford. The sales consultant, Angel, did a fantastic job. He was professional and efficient, making sure everything was done in a timely manor so I was able to leave with the new car that afternoon. read more

I had nothing but amazing service at Nielsen Ford! Franki went above and beyond to help me get the best deal. He was respectful and patient with my questions. Vito in finance did an amazing job helping me work out a payment that was fair. He went over everything with me as far related to all of my options. Everyone at the dealer was extremely attentive and professional. I had an incredible experience and couldn't be happier with my brand new truck. Thank you Nielsen Ford!! read more

Just left the dealership after considering purchasing a nice used vehicle. Salesman wanted Driver License-typical, no big deal. Then he revealed they enter our information into their "database". Troubled by this, we asked for the license info back. During the discussion-Large "in charge type guy" Manager came over to our conversation telling us how wrong we were to not want to share our identity with whomever sees their database. No, when we return safely from test drive, we want our information back (copy returned). But they tried telling us that was less secure than entering our information into their system. Gotta tell you. We weren't born yesterday. Were prepared to pay cash for a vehicle. And will not be complying with instructions from anyone who perceives themselves large and in charge. WE decide who and if we share our financials and personal information with-NOT the VENDOR. They don't seem to recognize-they are merely VENDORS, not advisors or instructors. read more

Iann and his manager Randy went above and beyond to take care of me and meet my financial needs so I can get my perfect truck! I highly recommend them to anyone shopping for a Ford read more

This dealership absolutely sucks. I always vow to never return then I do, hoping something will change. The bad service never disappoints. Joe Nielsen is so rude for no reason. Hmm. Maybe that shouldn't be surprising. I sent him a service invoice via his email and requested that he confirm receipt. Never did. How hard is it to reply "received"? Especially when the first email he gave me was bad and he didn't receive the message. I was calling simply to ask if it was received but he kept screening my calls, coincidentally picking up right away when I called from a different number. Then he lied saying he JUST got back to his desk. Sure. The confusing part is there was no reason to do that because I had not yet been in an irate state. We had not had any negative interaction. It was simply dropping my car off, emailing the invoice when I got home, then attempting to call to know if he got it when i didn't get a "received" acknowledgement as requested. That's the first issue. Bad service, just because. So they diagnose the issue, said the last dealership that serviced my car messed up, and I needed a $1,550 clutch lower lever or whatever. I went back to that first dealer who then said Nielsen is just trying to rob me. Nothing was wrong with the lever, and the issue was the transmission module which was thankfully still covered under warranty. So I call Nielsen to ask Joe if he personally was able to verify the lever was bad. It was a direct question. He told me hold on. Next thing I know I hear music, then Kate is on the line asking how could she help me. Mind you, her service isn't all that great either. Extremely coarse and matter-of- fact, without even a sliver of empathy as she casually tells you the exorbitant repair cost. But back to Joe. How disgusting. It's customer service 101 to not just transfer someone without saying you're going to. And definitely not in that manner, without answering my direct question. Must be nice having that job security. So I never got an answer. I don't know if Joe double-checked the diagnosis given the amount of the repair bill. I didn't get an opportunity to bring up dropping off the car so they can double check, given the seriousness of the discrepancy. Anyway, I'm beyond pissed that they stole $150 from me for a diagnostic fee and I drove my bucking car for 45 minutes to the first dealership unnecessarily when the issue was covered under warranty. They could have just done the repair and saved me both time and money. I'll be making a formal complaint to Ford because of their terrible service and blatant dishonesty. read more

Truck has been in for 2 days. Was told would be ready monday, nothing. Spent from 1pm to 6pm trying to find out if truck ready. Given the run around. Rude sales people and a non existent "service" attitude in the service department. Loss of earnings of no concern to this business. read more

Hands down the best dealership I have had the pleasure to work with. I just came home from a deployment. They really know how to treat their fellow service members. They did an amazing job working with me financially! I plan on buying another vehicle from them in the future! read more

I have brought my fleet vehicle in for repairs on a few occasions and each time my vehicle was fixed quickly and correctly. This last time my fleet management team was slow to respond to get the repairs approved. Kate at the service desk kept me informed of the delay and helped to get the approval promptly so I could have my car back the same day. Great customer service!! read more

I've been getting my car serviced here for a couple years now. If you need basic oil changes, this is your place. Unfortunately, when there's an actual problem with your car, be prepared to keep bringing it in after it's been "fixed". Maybe this was my own mistake, bringing a car that's no longer under warranty to the stealership thinking they would fix it the first time around. I brought my car in for a misfire, almost $700 later, you'd think it would be fixed. The car was still misfiring, a very visible problem, after I left the lot. Called the service department back and they said it "could" be spark plugs, which would cost me an extra $300. Meanwhile the parts cost about $30 max and the install would take less than an hour. No apologies for the inconvenience and definitely no reimbursements here for their mistakes. I brought my car elsewhere, took their advice about changing the plugs. Using the same exact Motorcraft spark plugs the dealership uses, this wasn't the problem... shocking right? Saved me an extra $300 that Nielsen Ford was ready to happily take, without knowing if that's the actual problem. Good luck here guys. read more