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    Nielsen Ford

    3.3 (13 reviews)
    Closed 8:30 am - 8:00 pm

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    Commercial truck dealers

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    Franklin Sussex Hyundai

    Franklin Sussex Hyundai

    3.1
    (32 reviews)

    I can't say enough good things about Franklin Sussex Hyundai (and believe me, I've never uttered…read morethe previous words about a car dealership in the past). My wife was interested in a new 2020 Hyundai Palisade, and I contacted about 6 or 7 other dealerships within a 60 mile radius. Most dealers wanted 3000 dollars over the MSRP as a starting point since the Palisade is such a new, hot car. Not only was Chris and his GM able to come down to the price I wanted, they gave us a very good deal on our trade in car as well (which had 140 thousand miles on it). Since Franklin Sussex didn't have the Palisade SEL in stock that we ideally wanted, Chris contacted a multitude of other dealerships up and down the state, and was able to locate one 40 miles away that he personally drove back to Sussex so that we could close the deal asap. On top of all that, the finance woman in the dealership got us a rate that was even lower then the promotional APR rate that Hyundai was offering at the time. All in all, it was a fantastic car buying experience, and my wife is happy as can be in her brand new 2020 Hyundai Palisade. Thanks to Chris, Erin, and the Hyundai Sussex GM-- a fantastic team that sticks to their word and truely puts the customer first!

    Hiring manager had the worst attitude, completely unprofessional almost insecure. she treated a…read moretrainee with no care of having a growth mindset helping the younger ones grow into the professionaL's they can look up to. that's literally your job. She cut him off while speaking numerous of times, completely scolded instead of coaching him and honestly this was more discrimination than being unqualified. unfortunately she is the example of what this company values and that it has no regard to its employees characteristics. and it's completely sad as a human. she needs to be fired because now I don't ever want to own a Hyundai bc of her.

    Royal Buick GMC

    Royal Buick GMC

    3.3
    (26 reviews)

    Bought a GMC Denali XL. Fantastic vehicle. Best ride we've ever owned, by far. Austin Mola was the…read moresales rep we dealt with and completed our purchase thru. Never been happier with a guy I bought a car from. In the past, I have despised the car purchasing process. Has felt like a game of cat and mouse. Especially with Dodge and Dodge personnel. With Dodge, I always felt like I just got beat, but couldn't place exactly how or where. Dodge is terrible. Dodge people are terrible. I used to be a Ford guy, by the way. Had an E-250 my whole life. I went with the Promaster. Ruined my life. Everything went wrong with it. Transmission. A new fan EVERY single year because their fan assemblies eat themselves and leave you stranded. I have the invoices! My guy Jeff the mechanic giggles every time! Happened this year in Scranton. The year before in Midtown Manhattan. But, I digress... Austin was different. He was knowledgeable and low pressure. Took time to walk us thru the benefits of each level of trim. We were about done when I threw - unintentionally - a curveball at him about getting a Duramax variant. He was able to quickly locate one and that's the one we got. Duramax = happiness. A lot of folks break balls over this younger generation of Americans. Don't know how old Austin is, but he's got to be half my age. They are definitely less out spoken, but I think they're more trust worthy. At least that's my take away with Austin. No push. Just present with knowledge and details at the ready. Never had a bigger payment than this one. Never been happier with a vehicle. Buy from Austin. He's a good dude. PS I waited a few weeks to post this just to make sure this thing was still awesome. It is.

    Royal GMC of Sussex, NJ, earns this review based solely upon the actions of the car salesman,…read moreAustin and their "policy" of not accepting deposits until the purchaser gets approved for financing. I let him know on Thursday evening, after test driving two vehicles that I was going to buy the truck instead of the SUV. I offered to leave a deposit at that time at which time I was told was not necessary. Austin wasn't working the following day but asked that I sent in the info on my trade anyway. I sent all info on the trade on Friday morning. I heard back from him on Saturday afternoon that he received the info needed. Not hearing anything from them on Monday morning I reached out at 12:30 and was told that he was finalizing everything asap. 6 hours later I got a text asking if my trade was paid off. I replied yes. 8pm I finally received the "deal sheet" to review. I agreed to the trade value and the full asking price for the new truck. I asked him to call me in the morning to finalize the deal and sign whatever paperwork he needed signed. Again, nothing Tuesday morning as requested. Finally Tuesday at 5pm they sent me the paperwork to esign which I did immediately. As soon as I finished signing the contract I get a call from Austin telling me that someone came in and bought the truck at that moment. Long story short, after waiting on them for three full business days they sold the car to another person without calling or texting. As an owner of a contracting company and owner of roughly 20 trucks we were looking to move away from the Fords due to transmission issues. I was hoping to start a relationship with Royal GMC and replace the Fords with GMCs as needed. I still might swap them with GMC but it certainly will not be with Royal. Either this is blatant dishonesty or just utter incompetence--the latter is not what I want to be working with, especially when it comes to serious money. The value of my time is not something that should be ignored, and when it's promised, it means absolutely nothing. Being treated in this way is just what people complain about when it comes to car sales. If you're considering doing business with Royal GMC, be extremely cautious. And if they send you to Austin, do yourself a favor and stay away. You can't trust him to speak the truth or even deal with you, a customer, on a professional level.

    Nielsen Ford - car_dealers - Updated June 2026

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