Great experience, especially late at night close to closing, they were respectful and helpful with questions. We enjoyed our customer service and custard, thank you Libbey ( front desk girl) and others! read more

$20 for a burger and a concrete with 2 extra toppings.... Absolutely crazy! Then I get my ice cream and proceed to wait another 10 min for the burger and the ice cream is melted. read more

We drove a long way to get Raspberry Oreo Concrete ice cream. Two Concrete size cost us 20$. Guys it was worst ice cream we ever had. Bunch of boys standing over there knew nothing about raspberry as it wasn't there in our cup. It wasn't sweet at all... more of a medicine than a desert. Not recommended read more

Nielsen's concretes are the BEST and their flavor menu is pretty extensive! I normally have the pineapple and toasted coconut combo and they mix both flavors perfectly so that one flavor doesn't top the other flavor!. Everyone is friendly and the inside is clean. There is also a drive-thru if you don't want to go inside ~ BONUS!! read more

I've been going to the Layton location for frozen custard for years and have usually had good experiences, which is why last night's visit was disappointing. When I went through the drive-through, the employee taking the order seemed unable to hear me clearly, and when we received our two concretes, the cups were not filled very much and the order was incorrect. There also appeared to be quite a bit of distraction and joking around among the employees behind the counter, which likely contributed to the mistakes. I expect better attention to orders and customer service, especially from a location that has done well in the past. I hope this issue is addressed so the quality and service improve. read more

The food was great and the service was friendly. It was the best grilled cheese sandwich I've ever had, and I've lived a long time

Great frozen custard. We love to buy the pints and take them home. The lemon custard is so good, but we have never had a flavor we didn't like. read more

Really good frozen custard ice cream! We go there a lot. The flavor of the day is always interesting - usuall

Ran by high schoolers. My $6 plus concrete chocolate custard with 4 toppings(they forgot one and had to remind them) was melted. Total chaos. I think the kids from the first peter pan movie would do better. In from California visiting family. Unsatisfied by the instore service so going to try and order from drive-thru. We'll see how this goes. Management spend the $ on quality trained supervision so your store runs better. Drive through was worth it. Solid custard by itself was better. Faster through drive thru too read more

Nielsen's Frozen Custard - Drive through chocolate custard plain was more solid and not melted. Worth the 2nd chance. - Ice Cream & Frozen Yogurt Near Me - Layton, Utah

It's an ok custard. It was smooth, but with a firmness that made it less creamy than other custards. The chocolate flavor was very faint and the only choice of cone was a store bought sugar cone. In addition, the machine noise from the custard machine and others was so loud and annoying, it felt good and quiet to leave the store. read more

Went here a few times. Cone for the custards. Not a big fan of all the frills... just the plain custard for me. Always good help and a clean kept place. Today we went thru the drive up. It was fast and easy. Know the bountiful store drive up is always super busy. Nice this wasn't. Great treat for any occasion read more

Nielsen's Frozen Custard - Nielsen's Custard - Ice Cream & Frozen Yogurt Near Me - Layton, Utah

Some of the best people I ever have see, super nice and thoughtful, and don't get me started on the food

This is great stuff, but not affordable for the commoner. This $10.16 product has priced itself outside of the market. read more

Nielsen's Frozen Custard - One concrete: $10.16 - Ice Cream & Frozen Yogurt Near Me - Layton, Utah

My favorite ice cream/custard ever. The chocolate custard is completely unmatched. I always get a concrete and it's huge, big enough to share. read more

Love love love their concrete shakes. I'd give it 5 stars, however I've only eaten their shakes. The food looks good, but when I decide to go, I'm only in the mood for a shake. Sorry Nielsen's, but keep up the great work on your concrete shakes. My favorite is their chocolate, cookie dough malt. Yummmmm read more

Choc cake batter tasted just like cake batter. Yummy. The staff was very patient with my indecisiveness as the menu is large.

The best custard around! I've been going here since I was a kid and it has stayed consistently great!

i've only had the frozen custard but i found it to be quite good. really smooth and creamy. the service is good and decently fast. i usually go thru the drive thru so i can't really comment on the ambiance but i will go back. read more

They stop serving food at 5:00. Every other location I've been to serves their food through till close. Doesn't make any sense. They also charge more than most locations. After moving up north I was excited there was a nielsens near me. But this one sucks read more

We decided to go here on a whim, in the hopes of finding some nice fries and maybe a lime rickey. We randomly ordered two kids meals and my brother ordered a triple custard. While we were waiting on the food I stole a bite of my brothers raspberry custard. OMG. What happened next was a whirlwind of emotions and gastronomical ecstasy. The custard was so divine that I panicked and ordered one for myself in the drive thru. This custard will change your life and help you make better choice. Go now and try it. Peace be with you. read more

Nielsen's Frozen Custard - Ice Cream & Frozen Yogurt Near Me - Layton, Utah

I ate my custard after the had messed up my order 2 times and there was a hair in my raspberry. Great place but every once and a while they mess it up big time. read more

nielsens is the absolute best for icecream hands DOWN!! so the starts have nothing to do with yumminess. that alone gets a 5! i'm only writing this because if you're going to charge $8.54 for just a regular sized ice cream with only oreo + reese's, please at least fill the cup. the price is ridiculous, so i only come maybe once every 10 months. I would at least like to get my moneys worth read more

Nielsen's Frozen Custard - receipt - Ice Cream & Frozen Yogurt Near Me - Layton, Utah

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Love the custard, a concrete is pint sized and more than enough to share. Food is okay, but probably not worth the wait, onion rings are our favorite. Our visit to this location was a Saturday afternoon and fortunately it wasn't busy, but our wait was still significant. The service was very slow, only 3 staff on and they were not at all motivated. This place needs better management for sure. Didn't see a manger in the hour we were there waiting and dining. read more

Really good shakes but the barely any fries and my burger was pink in the middle of the patties. Definitely disappointed in the food read more

Horrible customer service and tone deaf management. 90 degrees going through the drive thru and they refused to provide a larger carry cup to catch the melting ice cream. I even offered to pay for the extra cup. A few nights ago, they offered the carry cup without any problem. They give mom and pop small business a bad name. Won't be back. read more

Always a family favorite. Small location with fantastic thick ice cream. They also have hamburgers, hot dogs and sammies. Perfect for a family outing. read more

Terrible cookie dough and an average custard. They stop serving food at 5 or 6 I think so I was very disappointed that I could only get a sub par custard. The only thing frozen about this place is the line, 20-30 minute wait every time. I love local businesses, but this place is worse than a chain read more

After two years of hearing how good Nielsen's is we finally stopped in last week. We've now eaten at Nielsen's twice. The first time we went in just for the custard. The second time we had lunch -- burgers, fries, and of course the custard. Quick and courteous service, excellent burgers and fries...and great custard. My standard of excellence for custard is Kopp's in Greenfield, WI. Nielsen's is on par if not slightly better. A Wisconsin friend agreed calling Nielsen's custard "Great Custard". read more

Custard is the best in the state. They have unique options that are absolutely delicious.

Nielsen's Frozen Custard is simple put, the creamiest heavenly treat made on this planet! I have eaten concretes since I was a kid and I refuse to pass up ANY chance to get a treat here. My personal favorite I'd the Bear Lake Fresh Raspberry Concrete (which is custard whipped with fresh raspberries until it is SOLID and it takes 2 people to eat one). Gotta try one. Best $5 ever spent and worth every calorie!!! (the fries ain't bad either) read more

Nielsen's Frozen Custard - Best treats in the State!!! - Ice Cream & Frozen Yogurt Near Me - Layton, Utah

The best frozen custard ever, I had the strawberry and cheesecake double topper- you would never think of real smooth cheesecakes bites in every bite you take but there is, the strawberries were nice and sweet in its own sugar syrup with vanilla custard. Simplest treats oh so amazing like two desserts in one! Excellent. Hubby had his double topper also chocolate custard- with brownie he was in heaven. Son had his classic single topper with Oreos didn't hear any word out of his mouth the whole time enjoying. And last but not least mom had chocolate custard with strawberries. Divine. Grabbed a menu they cater. Sandwich are 8 in very decent prices, next trip were going to try. Cuse they have burgers and hotdogs too. 5 pointer out of this world Service was good too youngsters were polite and professional Fantastic place. Bravo Nielsens! read more

This place has the best custard. If that was all we got, this would be five stars. My wife and I went here for the first time tonight. We got the custard mixed with snickers for my wife and strawberry for myself. These were awesome. Can't say the same for the food. I got a double bacon cheeseburger with onion rings on it. The patties were the preformed, frozen, cheap ones. Bacon was paper thin and it lacked flavor. My wife got the "finer things" sandwich with turkey, avocado and cream cheese. She added bacon. It had good flavor but was basically a waste of money for how little avocado and bacon were on it. It COULD have been amazing. The fries were okay, but could've used more salt. If you're going to go here, stick with the custard. Everything cost $30 and we felt like we didn't get much for our money. read more

We love frozen custard and the custard here is great. That said, the service is slow and comes with an ​attitude like they're doing you a favor just waiting on you. Don't​ even order food if you want it while you're still hungry. It doesn't​ look like they've put a dime in the place since they built it many years ago. Could be great but it's disappointing to say the least. read more

Just found THREE ( yes 3) hairs in my frozen custard. Then when I went back up to tell them about it the staff did absolutely nothing to compensate for the fact that I had just been ingesting hair. They didn't call the manager over or offer to refund my completely full ice cream. Will not be returning. read more

This custard I think is made in heaven!!! The toasted coconut Carmel Vanilla is the bomb!!! I LOVE this place

My so called "concrete" was extremely melted. If the machines are broken or something they should let u know before u spend $6 on a cup of melted ice cream read more

Happy Nielsen's Friday! Not so much for us... We just barely got home from ordering our favorites, two concretes, one -- Cherry Chocolate Chip and the other a Chocolate Peanut Butter with Cookie Dough. And to our misfortune... BOTH under the rim. Now, I understand that it's Friday night and it's a busy night... But we dish out thirteen bucks almost EVERY weekend and this isn't the first time we've seen these results. But it will be the last. We don't mind paying thirteen dollars for a well put together signature over the rim Nielsen's concrete... But it is too much for the inconsistent inch under the rim even when MELTED concretes we have been getting. It really is a shame because we have been faithful Nielsen's customers for years. Concretes are our favorite treats. Maybe it is a new standard, but I doubt it considering the Highland, Bountiful, Las Vegas, St. George (yes, we have been to each of them) still serve to "higher" standards. The taste is there, but please let us know when you are serving above the rim again. Today is a sad day... read more

Oh my gosh, where do I even start! The customers is OUT OF THIS WORLD! and it doesn't end there, they serve a small assortment of comfort food such as hot dogs, burgers, and corn dogs. One of my favorite hidden gems. But be sure to save some room for desert! read more

Our family of 6 came to eat here. We ordered grilled chicken, french dips, hamburger and hot dog meals. All of our food was COLD. My grilled chicken tasted like they had just pulled it out of the fridge. Our fries and onion rings were all cold too. The coke was flat as well. This was not the first time we have had a bad experience here- but it was by far the worst experience we have had!! I do NOT recommend eating here. read more

I love this place! So good, showed it to my boyfriend and this might be a new date night stop!