Superb service making certain that everything worked properly. This is a wonderful store. I…read morewill become a regular.

Absolutely the best customer service! When I was in there shopping they took time with us and were…read morebut pushy at all. Great selection of jewelry. Customer service even after I left was superb. I will be going back when I'm back in Mystic.

I am so grateful that Middletown continues to have a beautiful jewelry store with excellent…read morecustomer service!!! Needed a few watch batteries changed . Took care of me right away , such a pleasant experience. Highly recommended!

Jimmy is the real deal. He's sincere, honest, funny, and fair. I used to have an "in" at a…read morejewelry store that closed years ago. Since it closed, I haven't purchased a nice piece....until my husband and I went to Mallove's (on Black Friday even!) a few years back. It was late in the day. I had a few previous settings from my wedding rings with me and yet another split shank. I was nervous going in because of the time, and because I had no idea what to expect them to say about my "junk". Well, Jim couldn't have been any nicer. He took ALL THE TIME with us, used stones from the other rings and made me the most beautiful wedding set. Have been back many times. For fine jewelry, Mallove's has our business forever! Thank you!

I purchased an $85 charm bracelet from this store while visiting Mystic, Connecticut. The very…read morefirst time I wore it, the end ball came off, leaving me with a bracelet I could not use. Because I live several hours away, a friend who lives nearby offered to go to the store on my behalf. She made multiple attempts to speak with the owner and was told that the owner would need to approve a replacement. After several messages and attempts to resolve the issue, the owner ultimately communicated only through text. I was eventually told that the manufacturer does not sell the end ball separately and that I would need to purchase an entirely new bracelet for $49.95, even though I had already paid $85 for the original bracelet. I also asked for the manufacturer's name so I could contact them directly, but that information was not provided. The owner explained that the end ball is designed to be removable so customers can add and remove charms and that, if the ball is lost during assembly, the rest of the bracelet is useless. That is exactly the problem. The ball came off during the very first time I wore the bracelet. I was not asking for a new bracelet or a refund; I was asking for the small replacement part needed to make the bracelet I had just purchased usable. I understand that the store has a no-refund policy and offers exchanges or store credit. However, store credit is of no use to me when I live several hours away and, after this experience, have no desire to purchase another item from the store. I also do not believe I should have to purchase an entirely new bracelet to replace a small removable part that came off during the first use of an $85 product. The owner stated that the store backs its products for manufacturer defects but that this does not apply to "lost items." However, this was not a ball that I simply lost after normal use. It came off the very first time I wore the bracelet. There is a significant difference between intentionally removing a part to add charms and having that part come off during the first use. The product itself was disappointing, but the customer service and unwillingness to find a reasonable solution were even more disappointing. I was left with an $85 bracelet that I cannot use and was essentially told that my only option was to spend another $49.95 on a new bracelet. Very disappointing experience. I would not purchase from this store again!

This place is just OK. The store offers mostly jewelry: necklaces, earrings and bracelets sold…read moreindividually or in sets. There were a couple of drink pitchers for sale as well. I do own some Murano pieces however most of the jewelry here was not my style. The prices appeared to be good, but not having purchased Murano glassware state side I can't be the judge of that. During our visit there was some beautiful Italian Opera music playing in the background, which was very nice. Sadly, the one older female employee on duty was also playing VERY, and I do mean VERY, loud, sometimes inappropriate videos on her cell phone. She was glued to the screen just scrolling one after another with no break. An absolute parody! As we left, my shopping companion mentioned how anyone could have 'stole the place blind' and that employee would have never known! I'm sure they have camera's in there but my goodness. The loud video audio was very off-putting. If you are in the market for Murano jewelry, take a look. I hope you have a more competent employee on duty.

Anya was so helpful picking out an engagement ring. she was thoughtful, patient, and knowledgeable…read more highly recommend

Didn't enjoy my experience with this business. First of all, the service was overpriced--$15 to…read moreremove a couple of links from a watch. Then the lady working there told me that the minimum credit card charge is $20 and, since I hadn't brought enough cash with me, I had to pay the extra number. This was odd, as another review I read before coming said that the minimum credit charge was $15; she seemed to have changed that price arbitrarily. She was also very rude and standoffish, and when I politely asked if I could get the change for the additional amount I'd paid, she flatly refused. Precision Watch & Fine Jewelry? Nothing about this seems precise to me, let alone professional. I won't be coming back here.

Tom is great - especially for any type of watch repair. Quick and efficient.read more

I was looking for a place to have the battery in my wristwatch replaced. NL Shaw around the corner…read morerecommended Dexter & Co. Decter & Co were able to replace the battery in the watch while I waited and quite expertly. I couldn't be more pleased to have the watch working again. Highly recommended. I will be returning for sure.

very knowledgeable and friendly service. Highly recommended…read more Had exactly what I was looking for.

My husband recommended I bring a couple of pieces of very jewlery of mine to Melissa that needed…read morerepair/ resizing. Melissa was so friendly and accomodating, and kept me in the loop with the process of everything. My jewlery came back absolutely beautiful and she was more than reasonable with the pricing of everything. Would 100% go back to Westerly Coin!

Always helpful and friendly service. I go there to get my watch batteries replaced. They have a…read morenice selection of jewelry. My wife has purchased some pieces there. I had my wedding band repaired there. They did a great job.

Excellent service and knowledge of their investory! Baught and estate ring and I'm thrilled with…read morethe shopping experience from start to finish! I highly recommend!!

I went to the beach down the street, walked on the boardwalk, then was headed to dinner across the…read morestreet when I decided to quickly stop here. Yelp has definitely made me more aware of my local businesses, so I wanted to stop in and see what this place was all about. I went in thinking I'd just window shop and laugh at how expensive everything was, but that wasn't the case at all! Yes, there was more expensive jewelry in some cases, some watches, but there was also plenty of affordable jewelry available as well. The store looked immaculate! It was bright, clean, nothing looked out of place and it even had that new store scent. I ended up buying a pair of silver earrings (for under $30) that were made by a local artist. Now I've shopped at these types of stores in the past (think Cape Cod, the Berkshires, North Hampton...) and this one definitely had the most reasonable prices. My mom actually picked up three bracelets in the Berkshires, and they had the same ones here for $12 less, each! She wasn't happy to feel she got ripped off on her last vacation up there. I was really just looking around and wasn't even going to ask for any prices in cases, because all the tags were flipped over so I figured things would be outrageous, but I'm very glad I asked for the price of the one pair of earrings I ended up buying. I've worn them several times and love them. I'll definitely drop in again when I'm in the area.

Keira has been amazing to work with buying my fiancées engagement ring. I went in with a picture…read morein my mind of a ring and with no exceptions, it's exactly what I wanted for my amazing bride. Keira brought in a selection of diamonds for me to choose from once we found the setting, not to mention she took the time to educate me on why and what to look for in a diamond. I ended up with value and quality and a ring that I can be very very proud to have given and from a local shop. Tip for the guys; don't go buy a mall ring, your girl will love knowing you cared more and went to a local shop, Keira will make sure you get the best you can.