Came here looking to try out a shoe I saw online. Glad that it was there as indicated in the…read morewebsite. Store is clean and well organized.

I was about to leave the store empty handed after an unsuccessful search for the work shoes I…read morewanted when a store associate pointed me in the right direction. Thanks to Melissa, I found the most comfortable pair of non-slip shoes I've ever worn. It really means a lot to me because I work on my feet constantly and have a lot of discomfort from my previous pair of shoes. My days of being tortured by uncomfortable shoes are over thanks to Melissa.

Smaller of the Fleet Feet stores in the area. There are a few sales people who speak exceptionally…read moreloud and does not feel like an individual experience when trying on shoes. There is parking nearby, although not directly in front of the store. They have many popular running shoe styles and some not common but nice options. They have shoes and gear pretty comparable in price to most other stores.

They were so helpful and great getting my son fit for running shoes! The whole experience was good…read morefor us all.

Hire more staff & have separate line for returns! I waited 25 minutes to return an item. After…read morereturning, I planned to shop but refused to stand in line again. Completed survey, manager called and all she could do was apologize. Customer service is the reason stores and malls are closing!

Great selection! Lines can be long, but move quickly…read more One thing about this location is the parking lot tends to be packed. Watch out for people speeding through the lot and aggressive drivers.

The ladies at this Clark's store,are very professional and very knowledgeable…read more They help me pick out a pair shoes to deal with my sciatica pain. Thank you ladies!

This store is under new management. I stopped in last week, not knowing what to expect, based on a…read morecouple of negative reviews. I was pleasantly surprised by the friendly staff, especially Melissa, the store manager. She was helpful and fun and made the buying experience just great! I am bringing my wife back, since the Burr Ridge store is closed. Clark's are well-made shoes and I have worn them for years. This is now our "New Store". Give them a try - you might be pleased!

Many visits here, but my first review. I don't think I've ever bought something here. I always try…read morethough. The store is small (mall store), and their men's section is tiny. It seems like they never rotate their stock.

I buy shoes like my parents always bought cars: practical, sturdy, inexpensive, wear them until…read morethey fall apart. My last pair of $20 Target sandals just looked bad. They lasted a crazy long time given their cost, but after four years they had weird toe prints and scuff marks and ... I needed new sandals. Basic, heeled, strappy black sandals to wear to work and suchlike. Enter: the mall. I started with JC Penney. They had some cute stuff, but most of it was the wrong size or just didn't fit well. Onward. I wandered through a few other stores. Nothing grabbed me. Sorry, Payless, sorry, Naturalizer. Famous Footwear. Hmm. Several options. The staff was friendly and low-pressure as I stood in the middle of the aisle shoving shoes on my feet and walking around. Finally, I hit the jackpot: right size, right color, easy to buckle, fairly comfortable, no obvious blister-inducing rubbing... And, on sale. Score. (Actually, I think this place is always having a sale, but hey, it makes you feel better, right?) Plus I got a coupon good for later in June ... hey, my husband's gonna need new shoes by then! I'm sure I'll continue to shoe-shop-around, but Famous Footwear is definitely landing on the list of places to stop.

I usually come from Chicago to the burbs to knockout shopping in one area. This strip mall that…read moreUncharted is located in meets this need. I happily stumbled upon Uncharted as I ventured the strip. At first I was rather overwhelmed and had sensory overload from al the cuteness, but quickly became familiar with the store after doing an initial walk thru. They have a nice selection of clothes and carefully curated items. I appreciate the variety and can see my wallet hurting if I brought my teen and tweenage girls. Last but not least, they had the Swedish gummy pop up selling at a great price. You bet I took advantage of that! I will definitely come back with my girls and maybe a mom's only shopping trip.

I now have been to this location two times. Each time I really like the clothing and the selection…read moreof items. Quite a diverse store and very nicely laid out. However, the first time, several months ago i checked my receipt before leaving and was overcharged by $15. I also noticed that there was nobody in the whole store to help me. No one on the floor. Somebody was at the register and no one was around to let me in a dressing room which they keep locked. The staff behind the counter did not seem very knowledgeable with their products or questions I had. So then I returned today for a second time only to find the same problems. I had to walk up to the cashier and ask if someone can let me in the dressing room. She had to leave the register to let me in. Again, where are the people on the floor? Once I did find someone on the floor ... I asked about sizing, I explained to the sales woman that the smalls that I tried on were huge. She seemed to stare me up and down and said "well you know the style now is for things to be oversized". Excuse me? First of all I'm fully aware of that but I'm 5 foot tall and 115 pounds and there's a difference between oversized and falling off me. I had to repeat this to her 2 to 3 times and then I started to think why am I explaining myself to her? Why can't she just give me an answer or find my size? Then she gave me the wrong information. I was told an item could be ordered in an extra small then when I got to the counter, at checkout, the cashier said it could not be ordered but she had no idea why. I asked her well, can I order it? She said "I don't know". And then she told me again that she doesn't know the reason why she can't order it. She never offered to call a manager or to escalate the issue to find out. I went on the website as I was standing at the register to try to find the item and she was of absolutely no assistance to even help me find the item on the website. When I got my receipt, I didn't understand some charged items and I never got a separate receipt for the one item that she ordered to have shipped to me. Then she told me I should get an email. I never got the email. Then she told me to snapshot a screen of the order number. And then what? She had no information on how the shipping even worked. She had no clue. The worst part about it just like the first time in that store the employees didn't seem to care. My first and second time was not with the same staff member, but my experience was the same. So I asked for the manager. The manager was helpful but why should I have to ask for a manager? The manager couldn't figure out either why I did not get a receipt or a confirmation of my item that was ordered so she said she would call me tomorrow. She said she wanted to look into what the problem was. I found it all quite strange. It seems like the store staff is unmotivated don't care and are not properly trained. They're also not very friendly ( aside from the manager). So I really do like the items in the store, but in my experience, the customer service is severely lacking. It's too bad because it's a nice store, however seems poorly managed. Oh, and not to mention the part where an employee knocked on my dressing room door, wondering when I'm going to come out as another person had to use the dressing room. I understand that there's only two dressing rooms, but I brought a ton of stuff in with me because of the great trouble it takes to go back-and-forth and finding someone to open it.

This store is now located in the Oak Brook Shopping Center. Great selection of New Balance shoes…read more Most of the employees are not well trained and do not offer much guidance/assistance.

Beware! if you buy something cash and get a receipt and want to return it with receipt some idiots…read moredon't know that if you have receipt you don't need iD to return it. You didn't need your ID when you bought it cash so why would you need it to return it with a receipt in 5 days...will not shop at this messy store again

Went in here for the first time and Klarissa was amazing!! She brought put so many shoes and had…read moreall the knowledge. She taught me care and style all in one. I almost bought this comfy comfy pair but I didn't like the way the heels looked. She encouraged me to come back again and try them on since they really did fit like a glove.

great customer service! helped with all of my questions and concerns, i had a very pleasant time…read moreand conversation in this store! the selection was bigger/better than woodfield mall.

I've purchased three more pairs of Allbirds since my first pair in June. Another pair for myself…read moreand 2 pairs for loved ones. I love these shoes and keep getting others to wear them too. I love how you can toss them in the washer and they look brand new. Even after countless times wearing them. After my father kept complimenting my shoes last week, and asked if they were available in black, I went to this location and bought him a pair. He loves them. I love the 30 day guarantee. Wear them outside. You can still return them. I found the employees to be friendly and very helpful at this location.

Becca has some cool green nails :)…read more More importantly, she's super nice, friendly and HELPFUL! I came in to return an online pair of Allbirds that weren't too comfy but left with 3 super-comfy ones along with multiple pairs of super soft socks... why?! Becca, Becca, Becca, as she was caring, and not pushy nor sales-y. Great service, great comfy selections, and awesome deals!