I am writing this while my annoyance is still fresh since it just happened. I have been here many many times before. And considering one shirt is almost always at least 50 bucks I have spent quite a bit of money over the years. But I am a nike girl what can I say? I will choose nike shoes and work out gear over Adidas, new balance, saucony, asics you get the point. What I am not a fan of though is people having a job and blatantly sucking at it. Almost acting like I should praise them for being there. You are getting paid do your damn job or there's a line of people waiting to work. So let's rewind just a bit. I walk over to nike already having shorts I want on my mind because I stalked them on line. I walk in grab a few (more like 11) items and walk straight to the fitting room. There standing is a sorry excuse of an employee who right away shouts my way "5 items only". No hi no nothing. Well I actually don't remember them ever even enforcing this rule, or maybe they know I am there a lot and let it slide or MAYBE (and I am leaning towards this one) the girl just wanted to be difficult. Well I hate this 5 items only rule as it is, but rules are rules, but at least make my life easier and switch out my items without me having to dress back up, come out, you get the point. So I tell this girl "can you stick around so I can switch items?" ....she mumbles something and I not feeling like asking what she even said go in. Well I am done with my 5 allowed items, and want 2 out of those 5 items (the shorts I saw online and a little running tee). I open the door just a tad and ask her to switch me out. She is standing RIGHT NEXT TO THE RACK my items are on, and I mind you am butt booty naked in the room. But guess what? She was just on a roll of being the worst employee of the year because she tells me, a customer, a frequent customer at that, "come out and switch it". I LOST it by this point. I straight up told her no, you come and give me my 5 items, I am naked and am not coming out, and you are making it extremely difficult and inconvenient for me. So with an attitude she did what she should have done with pleasure (or at least fake it) in the beginning. By that time I was in no mood to even try on anything so I stood there for a second to chill out and came out. So she is standing there basking in her attitude meanwhile I hang the 5 items (I should have threw it at her honestly). So then I ask her "where are my 2 items I gave you?". So she hands over 3 items to me, and MY SHORTS I made the trip for are gone. So I tell her "I am sorry, I have no idea what these other 2 items are, but where are my shorts I gave you???" Well I guess this employee of the month was so annoyed I asked her to do her damn job she purposely "misplaced" them. I think she knew by this point I was not happy and developing a craving to perhaps tell her manager that she actually left her little post (not like she was doing her job at her post to begin with) and got me another pair. I still bought the shorts and the shirt cause I just needed a new workout outfit but honestly screw a store that lacks simple fitting room etiquette. That girl needs a major wake up call or she won't get far in life. Nike I still love you, but train your employees better... A lot better. read more

I went to Nike to buy one of their new colored sweat jackets. Rachel, who works in the customs department, began to tell me how I could make my jacket one of a kind. She explained how creative I could become with the jacket.The sweat jacket was high quality. The process turned out to be a lot of fun. I ended up buying a custom jacket for the whole family. I was very impressed and greatly satisfied when I left. I will return and use their customs department in the near future. read more

I was enthusiastically recommended to this event by my colleague, and I'm glad I went! Great team of staff to keep you motivated and friendly fellow runners! As someone who does not run regularly, the "Ready Set Go Run" event was perfect for me. They split us into 3 groups for different paced runs around a park. I'd go again and next time I'm bringing a friend! read more

Nike Santa Monica - Sports Wear Near Me - Santa Monica, California

What is wrong with the people working here? By far the worst customer service experience I've had in years. Not just one associate, but two were rude and unprofessional. I venture to say it's a systemic problem and the higher-ups need to have a discussion with store management. If 90% of your associates are this bad, I don't know how the store stays open. Not only were they rude on the phone, but especially rude in person. If this store wasn't the only one in LA with the shoes I wanted, I would've never set foot in that dumpster fire of a retail establishment. read more

I used to shop here all the time. Now, I only drop by a few times a year and the majority of the time it's to just make a return or to look around. I like to purchase some of the limited release items but store management AND corporate just do not have it together. However, if you are a casual shopper, rest assured that all other levels of service are quite good. SERVICE: Management - This SM branch just does not seem to have it together when it comes to customer service at this management level. On multiple visits, management (that big guy who i'm assuming holds a management position) has just not been very pleasant. I understand that some "clientele" are often less than civilized, but that does not give you a reason to respond to questions in such sharp tones and blatant lies. There is just so much improvement that can be made here. There is poor communication. I've witnessed "customers" fighting for position to enter the store and then later lied to about stock selling out when it had actually not. I've been to Nike Vault at the Staples Center several times. They have to deal with even MORE crazy people outside, yet they NEVER seem to have issues. Clearly, it is management issues. Corporate- Nike makes some great products but makes some of the worst decisions when it comes to how it sells them. While management may seem incompetent at this location, Nike itself is making poor decisions on a higher level that puts their employees in these bad positions. Nike Twitter RSVP? The Nike websites' Twitter Link Only releases? Nike came up with these blatantly FLAWED methods to sell and it just keeps digging itself into a deeper hole as it attempts to improve upon an already flawed base. This whole thing is just a joke now. Even companies like Footlocker are doing a better job with this. Regular "floor" service - no issues. I've been helped every time i've needed it and don't remember ever having any problems with anybody read more

This store provides zero customer service. Just try to get them to answer the phone. Good luck. This store is terrible.

This is an incredible Nike store. The management is very friendly. Ask for JT. He took the time to listen to my story. We talked about how I donated 70 pairs of Nike's to the Salvation Army in Arizona. I specifically care to this store from the manager Lane suggestion in Arizona. There is a lot of dope stuff in here. There's Paul George 2's, Kobe's, and Lebron's. There's also a lot of Air Jordan's as well. While everything is basically full retail it doesn't matter because in Arizona I don't see these type of shoes and clothes. They have the Be True line here as well which is awesome because I am a big supporter of gay rights. There are Nike LA run club shirts as well. I don't know why there are bad reviews for this store because if you take the time to talk to the staff they will help you with what you are looking for. While I had to pay medical bills and couldn't afford anything on this trip I will come back out in July and purchase something next time. Seeing these shoes is awesome. Like I said in Arizona we are limited on what we have in terms of shoes. Ask for Jacob, Ivan, and Ryan as well. These guys know what they are doing and are very helpful. Each one of them took the time to talk to me and were helpful. Nothing but a friendly staff read more

Nike Santa Monica - Sports Wear Near Me - Santa Monica, California

Zero stars if needed. Witnessed something a week ago that made my stomach turn at the Santa Monica store. I'm a huge fan of Nike, but I don't think I'll be shopping Nike for awhile. Last week I witnessed the female manager run out of the store accusing a man of stealing a $12 mini basketball. Saw the family earlier in the store and they seemed like nice people. Either way, this was not professional by any means. I've worked in retail and if you're worried about a $12 ball, then you should consider a new profession. There's a write-off account IF merchandise is stolen or missing or damaged. Anyways, what was worse is that the police were called. Our tax dollars. Because if the actions of this manager. What's so sad is that THE FAMILY DID IN FACT PULL OUT A RECEIPT. Ugh. After watching this poor family be harassed and embarrassed (in public and in front of so many people) and after showing both the manager and the police their receipt, I went back into the store and returned my merchandise. I couldn't walk away knowing that my purchase was associated with this action. Looks like I'll be shopping Adidas or New Balance. Nike should reach out to that poor family. read more

Have to say this because I am all about customer service I am so unhappy with the service when I rang the store to Nike store in Santa Monica to inquire about the latest Skate shoe from a sponsored skater Nyjah for my son. The response was "what I don't understand you" Three times later I repeated I'm Australian I was speaking very slowly and calmly in English then it was "what again" Nit knowing about the shoe's nor cares So thumbs down Nike I think they need training on how to speak to people on the phone in the Santa Monica Store read more

This place makes me contemplate why I continue to buy Nike products. Every time I come to this place, it seems like they run out of stock, or run out of my size. It may be due to the culture of sneaker collecting, but yet, I'm able to find what I'm looking for two blocks north of this place from Champs, Foot Action, and/or Foot Locker. Also, the three other stores stated in the previous sentence also provides a semi-lucrative rewards program that takes off $10-$20 off certain products. My final gripe about this place is the customer service. From inquiring about certain products, to making returns; it feels like I'm a burden to their day for trying to make them do their job. Their sales associates also act like they're doing you a favor when it comes to lining up and purchasing limited items. I was told I couldn't try on a particular pair of shoes that I was lining up for. Really?! If that's the case, then just go fxxk yourselves. I'd rather spend my money where people actually treat me with respect as a customer read more

My experience was awful in this store, I wasn't greeted upon arrival which is surprising because there was like six people upfront. I then looked around and two employees didn't acknowledge me. My final straw was when I needed to get a shoe size and one of the employees clearly saw me walking toward him with a shoe.... looked at me and walked away. I Put the shoe down and got out. I will never come again and if you want horrible customer service this is where you'll get it! read more

Amazing service, great selection, spice a beautiful location. Parking sucks but it is worth it.

Don't call over the phone. If you want a certain shoe, half of the employees know what's in stock or what shoe you are referring too. Not all but it seems like some of the employees in this store are just lazy or don't take their job seriously. It's a gamble what kind of customer service your going to get when you step or call in at this Nike store. Please employees, if you're just here to collect a check please, just do the bear minimum and know what's in your store. Not too hard and not too much to ask. From a loyal Nike customer. read more

Third street promenade Nike was crazy busy today. We did spend $100 on a pair of sneakers today. It's too bad Jessey was it a little nicer.!! Instead of asking me if I'm ready! Jesse should've asked me if you could help me and apologize for the very very long wait ! I think Jessie needs to take a class or two in dealing with the public read more

I live down the street. We walk and shop along 3rd street daily. We were excited to check out the new & Improved Nike store once it re-opened. Beautiful store = 5 stars on the visual/ artistic design. However, Customer service = horrible, less than one star. I came in with the goal of buying a new pair of shows - over $100, easy sell. I sat with the shoe in mind i wanted to try. Not a SOUL came by to see if they could find me a size. i searched for an associate, who was busy chatting it up with his friends/ colleagues. I interrupted the conversation and asked if i could please try a shoe on. He said one minute, finished conversation and came to me. Got my shoe size and left to go back to his conversation. I tried it on - not ONCE did he come back to see if it felt good, if i needed another size. This is not good customer service. AT ALL. I finally packed up the show myself back into the box and walked around with my BF to peruse upstairs. Passed the associate not once but TWICE and he never even said a word like "did the shoe work out?" - no acknowledgement that he even had a conversation with me. (and not to single him out - 2 girls upstairs as we were looking, never even greeted, asked if they could help, nada....) I worked retail in high school and college and this is unacceptable - i would've been fired back in the day for not engaging and acknowledging customers. We bought my $150 shoes and left but it was a very bad experience. I won't shop there again, would rather shop online read more

Alllllllllll you guys working in the store... and you can't answer the phone??? it's been ringing nonstop for 15 minutes.

This is my local Nike and I always pop in here to check out what they have in store. The staff are friendly and helpful even if they do seem kinda over working there. Ha! It is very touristy so I can't really blame them. If you know what you want, the transaction will be seamless and fast. If not, good luck. read more

My friend was in need of a gift card and we decided to hit up this Nike store located in the heart of Santa Monica. Easy location and the parking lot is literally right across. This store is very clean and as soon as you walk in your greeted with a smile. I love the fact that it's two stories and has a very good selection in clothing and shoes. Definitely will be coming back whenever I have a Nike itch. read more

Only giving them one star because i can't give 0 on this. Absolutely terrible customer service, in fact they like to get smart with ya... and then proceed to talk smack to other musty co-workers right in front of your face. Disgusting Update: Brian is the name of the di*k head employee. Just heard him make fun of someone's shoe size. read more

We had a wonderful experience here. All the employees were super helpful and friendly. It's a popular location so not everything was in stock. My kids enjoyed doing the Nike by you experience. read more

I'm sorry, but there's just no way in the world that I can hate Nike. Even on Christmas Day, I'm watching an ESPN Films 30 for 30 episode on Bo Jackson, who they recently named as the greatest athlete of all time. Would you agree with them? Just Do It. Bo Jackson is probably the reason that I know the Kansas City Royals and also why I like the LA Raiders of that generation. The "You Don't Know Bo" story clearly depicts him as making Nike a part of popular culture. Nike also used another guy by the name of Michael Jordan. Ever heard of him? With Nike getting smart and bringing back all the retro shoes of the past, this Santa Monica Third Street Promenade location is like a mecca for shoe fanatics. They got some great sportswear as well. The company lately has been heavily pushing the Nike Skateboarding line (Nike SB). I've got a couple of the items and that shit's tight. NIKE AIR TRAINER SC Bo Knows Cross Training and he's proved that in the past with his signature sneaker. Generally, comes in two colors - White, Black, & Neon Green or Black & Gray. The tennis shoe looks like it's on steroids, with the signature Nike air pocket in the rear. It's just a sweet looking shoe. There are two levels to browse here, with the top floor carrying items on Men's sportswear, soccer, athletic training, basketball, Nike SB, and the Jordan line. The base floor holds Women's sportswear, athletic training, and Men and Women's Running. I always get the itch to buy something here. Nike is a master at marketing their products, with their duds still trendy and popular as ever. Their gear never gets boring. If there is a downside, it would obviously be the price. C'mon Nike! Made in a sweatshop in China and you're still gonna charge me an average of 150 bones per shoe? Folks, their stuff is not cheap. Well, at least not in cost. PUSH IT REAL GOOD I've been eyeing David Robinson's OG Pump sneaker called the Nike Air Command Force. Classic shoes in it's finest form, with an air pump to the side that you can deflate with a button in the back. Just think Reebok PUMP. I wish Santa would have brought me those this morning. Oh well, I was more naughty than nice this year anyway. read more

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I asked for a pair of shoes; after waiting over 20 minutes for the young female worker to bring them, I saw her leave for her lunch break with her purse in tow. She looked right at me and kept walking. I will never shop from Nike again, because of this location. They need to hire a whole new staff because they're ALL awful at this location. read more

This Nike store is state of the art with monitors on the second floor to customize your shoes. It's an easy location right in the corner. On a Sunday afternoon, the staff members outnumbered the customers. They're not very familiar with their inventory. The employee at the lower level told me that the item I'm looking for maybe upstairs. The employees on the second level weren't sure whether the item in question was on their floor and began looking for it. One of them finally told me that Footlocker has it for sure, which I know isn't true since we already checked. I had the same experience in Nike San Francisco. read more

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I absolutely love Nike! The staff here are very friendly. I called prior to coming and they placed a Rose Gold Fuelband for me. I traveled all the way from Nike Factory Store at the Block of Orange!!! Nike Santa Monica was the only place that carried the limited edition. When I got there I was greeted immediately and they got my item for me. I noticed that my package was already opened so I asked if there was a new one, the rep happily went and got a new one for me. Boom. In and out in less than 5 mins. The parking isn't the best here, you have to find parking on the street and walk a block or two but I personally don't mind it. Nike SM is located right on third street promenade which is fabulous because everything is right there. All in all I am a loyal Nike consumer and am quite please with today's trip. 2 hours and 100 miles just for my Rose Gold Fuelband. Worth it? Absolutely! read more

Nike Santa Monica - Nike Santa Monica - Sports Wear Near Me - Santa Monica, California

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This review is for Nike Training Club LA and NOT for Nike Santa Monica. NTC meets up at the Nike Store in Santa Monica Place at 6:30pm on Tuesdays. Plenty of parking at the mall or on surrounding streets. If you park at the mall, make sure you get there before 6pm (for free 2 hour parking) or expect to pay a flat fee of $5. Starts off with a quick jog from the Nike store to the grassy area on Ocean Ave. Then the real workout begins- a grueling 45 minute (go at your own pace) circuit workout. They play music and the trainer is really encouraging. People are friendly and the trainer is a BEAST! Did I mention that the class is FREE? Yep, FREE folks! Free parking + Free workout.. it's a WIN-WIN! Oh yeah, and bring a bottle water cause you'll definitely need it! read more

Nike Santa Monica - Sports Wear Near Me - Santa Monica, California

My family and I stopped in visiting from Vegas and we went upstairs and found this thing where you can pick a design and they hot press it to your choice of clothing & let me just say Lanston the young man was so nice and helpful ! He was very patient with us and made one purchase turn into two . When we come back we hope to have him assist us again ! read more

I came here in search of pacquiao gear! -- after watching his interviews for his upcoming fight, I needed a shirt. Go PACMAN! But while I was here I decided to look for some new running shoes. They have a great selection and the sale associates were friendly and helpful. This Nike store has two levels. The street level has shoes, registers, and clothing. Upstairs they carry their more urban line of shoes, clothing and also Nike ID stations to design your own kicks. Pretty cool! This Nike store is placed on the corner of block and right next to the Santa Monica Place parking structure for quick access. read more

This is a cool Nike store. The decor is pretty cool too. You can look fashionably fantastic while exercising or playing sports...just make sure you don't ooze out of those spandex outfits. 2 levels full of fabulous finds, you'll be in sportswear heaven. I'm pretty loyal to Adidas Originals but I found quite a few fashion forward items that I'd like to strut around in. I don't exercise or play sports, so for me it's more of a hang out, feel comfortable thing without feeling or looking frumpy. We need a store like this in Orange County. We only have running stores. :( read more

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Poor customer service, I was in there for probably 45 minutes shopping and had my hands full, wasn't even offered a shopping bag. The reason I'm giving this place 2 instead of 1, is because the guy in the fitting room was very friendly! If you're in the area it's worth the drive to the Nike Grove instead of here, if you want good customer service. read more

This store is great, today I was service by Desani and he was extremely kind and helpful ! He helped me get a pair of trail shoes that I need it. Definitely love this store, the staff are friendly and helpful and they tend to be fully stocked! read more

Loving shopping here but it is definitely understaffed. Also, the staff are very tired. Their devices were also not working very well. Another issue is that the staff have to be more discerning. One lady hogged two staff members asking to bring her bunch of shoes. While she was being served there were bunch of other guests who just waited and waited. The selection is good and the layout is great but it takes a long time for the staff members to go get other size shoes. This needs to be improved. Still it is a great place to shop. Definitely, check it out if you are visiting and want to get some Nike stuff- Lot more relaxed than Citadel's Nike where it can be crazy sometimes read more

My first time at the SM NTC was on Valentine's Day, so there were only 10-15 people attending, but to be honest I prefer the smaller class sizes! The trainer, Ryan, was very friendly and welcoming to my bestie and I (our first class and we were the only noobs! :X) 10 minutes into the training you could tell he knew what he was doing...as if his amazing physique didn't tell you already ;) Since I already had the NTC app, some of the work outs were familiar so they weren't too difficult. But the 45 minute workout seriously kicked my butt and left me sore all over the next day!! You meet at the store and sign in, then do a light jog to a grassy spot overlooking the pier (4th and ocean?). It can be a bit awkward/intimidating because people walking or driving by can see you, but I think this just serves to motivate you to put your all in every rep! Then you do a series of circuit training work outs in a circle, so he can keep his eye on everyone. He finishes up with some stretches and a final jog back to the Nike store. I really can't believe something like this is free because it's such a fun, amazing and motivational program. I've already raved about it to my coworkers and brought them flyers, so they'll be joining me for the next one! If you're a health nut or fitness fanatic, this is such a fun and easy way to meet like-minded people and work out together :) Also, i guess they recognize an MVP of the night and give them a Nike top, and I got it for putting my best effort in every rep :)) read more

Nike Santa Monica - mvp of the night :) - Sports Wear Near Me - Santa Monica, California

This Nike store has the best service! I continue to have excellent experiences here and fought the rain to be assisted by Eduardo in replacing a watch and buying a new rain repellent jacket. My one ask: There is room to add more inventory to this store! read more

Lazy and rude sellers/consultants. The first consultant who was "helping" my friend was reluctant to bring the sizes he needed to try on. She was generally speaking with an irritation in her voice with no reason. She said that they didn't have the shoes he needed in the system and there was no information on where they are. I wonder how much profit the store already lost because of her. The other seller/consultant who was putting the unneeded shoes into their places asked with the same irritation in her voice to place shoes correctly (so she doesn't have to organize and rerack). When I said it's normal to have shoes laying around when you're trying them on and naming decisions and that there were other people and kids who were trying shoes on, she still blamed it on us (!). When I decided to check into this store on yelp so I can write a review about such rudeness, I took a wide shot of the store and the first consultant told the other one that I was taking photos of them two (facepalm). I made it clear that I didn't take their photos and checked in to write a review on yelp, they started arguing aggressively and continued being rude. I told my friend that we shouldn't buy anything at this store and we were going to leave. At that time someone called a more professional worker who was very nice - she brought the needed sizes, was pleasant, and tried to make up for the previous rudeness. We bought a pair of shoes with her help. Still I don't understand how the previous rude service could take place. read more

Like most reviews regarding this location, this is the worst customer service I have experienced at a Nike store, including the outlet locations. I went to this location with low expectations and I was surprised that the bar was not set low enough. I was standing around for a good five minutes before I had to chase down an employee to ask to purchase a pair of kicks. Rewind! I had to chase down an employee to ask to purchase a pair of kicks. Again, like other reviews have stated, the employee seemed bothered that I even asked. Of course they didn't have my size so the encounter was a waste of both of our time. I went to Nordstrom next door and had a totally different experience regarding the exact same shoe. I don't write many reviews, however, I wanted to both further warn people that the reviews are true regarding this location and advise Nike Santa Monica to step their game up. I like Nike and not all the stores are like this, but this is a poor representation of the brand. SMH. read more

Love that the store is broken up into the various sports/disciplines. Same Nike stuff tho, pretty pricey, but that's just how it is... Totally agree with @Ai I. tho, the staff needs a lot more training on customer care and attention; I was walking around the place looking for some running socks my first time in for about 5 min and not one staff member approached me and offered help. In fact, I even saw a couple of staff ppl just engaged in personal conversation. Normally, I'm the type of person that would go up to the staff and ask them to point me in the right direction, but I wanted to see how attentive the staff was here, and well, they weren't. Anyway, a little more attention would do wonders for their customer base I think, rather than just trading on their name. Parking can be a straight up beyotch on the weekends, so shopper be ware. Come early, or you can do that reserved parking thing through parkme. We've used that servereal times. read more

Meh. Just a big Nike store. I didn't see anything really unique in there. Customer service is ok.

Really nice store that has just what I was looking for. All I needed was comfortable, and of course stylish, walking shoes. I managed to find a pair of the Zoom Pegasus that fit that description perfectly. They are also legit running shoes so I can even run if need be. I found these in the kids section and the sales associate Morgan was super courteous and willing to help me out even if I wasn't a kid. Checkout was also really easy since most of the associates can do it on their phones, so the same gentleman that helped me with sizing was able to ring me up saving me the time of queueing for the main registers. read more

I wanna send a huge S/O to The Nike Store in Santa Monica. The Manager Jasmine is very rude. She Advised me I couldn't use my Military Discount with my transaction plus my 20% store discount She told me I can go back to my Store in Orange and use my discounts there I've been a Nike Customer for over 20 years This makes me question your Store Nike Nike Nike-Corporation @Nike read more

Pros: They were open "Cartier" was very friendly and helpful Cons: -Limited selection -Only dark colors -Awful merchandising...different colors/sizes of the same style are randomly displayed around the store which causes an inefficient and frustrating shopping experience -The staff I had just purchased clothing from Nike town in NYC and needed to exchange a size. I was first in the check out line but had to wait five minutes so the manager and an employee could finish rehashing their weekend. Her- (Looking at tag and repeatedly sighing) "Anybody got the store code for vegas ? " Me- "I actually bought those in New York" Her- Looks me dead in the eye and in front of the manager says - " Well guess what... I wasn't talking to YOU" With the long sighs, hair all askew, 40 -50 excess lbs.( her shirt couldn't cover her belly and I'm not exaggerating ), and nasty attitude, this person was as Un-Nike as it gets. ..The "anti-Nike" of Nike, if you will. Finally, I decided keeping the camel toe pants would be better than getting my ass kicked and I walked out. I do not recommend this store. read more