Called in for a specific shoe and they answered real fast, the guy (don't know his name other than he was tall) was cool and polite very helpful during the call. Told him I would come in 30 minutes and when I showed up he had the shoe waiting for me. Very polite cool nice guy. 5/5 love this place read more

Shoe Palace - Shoe Stores Near Me - Los Angeles, California

Even though they had the exact shoes I was looking for, if you don't look like you're in there to spend money (I was in workout gear), then they seriously don't even acknowledge you. I wandered around the store for at least 15 mins trying to get the attention of one of the associates, but every time I made eye contact, they quickly rushed to the back room. I finally went to the register and asked for shoes in my size. They asked if I wanted to try them on, but I was so ready to leave that I said "no, I'm sure they'll be fine", then paid and left. I don't normally shop for shoes in person, preferring to order online and hope for the best. This experience makes me realize I should stick to that. read more

Work customer service the employees spend more time talking to each other than the actual customer

No acknowledgement walking in only 2 people working, so we walked around until we got some help. The place was clean , music too loud, the staff is moderately friendly. They didn't have my brothers size. Well no sale today read more

Shoe Palace - Shoe Stores Near Me - Los Angeles, California

I had to take the time to write a review about the most outstanding associate at Shoe Palace I have ever met! My experience with shoe stores has always left a negative taste in my mouth, the aggression, being watched, followed, and asked a million irrelevant questions. This weekend was altogether different. The young lady named, Tianna at the Ladera Heights store approached my son Noel and I with warmth, enthusiasm, and a genuine desire to help. I was rewarding my son with a pair of shoes for his good behavior, and she picked up on it. I respect that she spoke to Noel as if he were the VIP client and focused on what he wanted. Based solely on her great customer service, we ended up purchasing 3 pairs of shoes that day, instead of one! She simply went above and beyond to ensure the right style, the perfect fit, and that we were completely satisfied. We will be back next month and can only hope that she is there to serve us. Great hire Shoe Palace, Tianna represents your brand exceptionally! 5 stars!!! read more

Shoe Palace - Shoe Stores Near Me - Los Angeles, California

Love The Palace! I Alway's find Nice shoe's or clothing pieces! Mohammad Ali tee shirt's shorts and Malcolm X pieces and Much More

Bought a sweater and because of Covid the employee places the purchase in the bag. When i got home i noticed they did not remove the security sensor. So i went back got there right as they were closing. I showed them the tag and one of the employees let the "manager" know but said the manager couldn't remove it and to go back tomorrow. If i purchase something during Covid is because i need it. Aside from their negligence i had to deal with them being rude while the manager was on her phone talking away instead of "closing". I hope i receive a call from their supervisor because not only was i not helped but the "manager" refused to give me her name. Of course. She was too busy talking to her friends instead of actually doing the job she's getting paid to do. I too would love a job where i don't pay attention to my work and get to talk on my phone while I'm the clock all while getting paid. read more

Shoe Palace - Shoe Stores Near Me - Los Angeles, California

I decided to go on a jog in the neighborhood and discovered this locations Shoe Palace. I usually go to the shoe palace in the Westfield Mall in Culver City because it is closer, but I think I prefer this one better. The music isn't blaring loud and this store is organized and clean. Sometimes I get so busy that I have no time to shop for cute shoes so I popped in. I was greeted by a friendly staff assistant manager Cameron. He was so kind and patient and knowledgeable about all the sneakers I was interested in. I looked at several pairs of shoes and I tried on a couple as well. I wanted some airmax 97, but am going back in to buy the sue bird kyrie Irving's today. read more

I walked in with my son and was not greeted during the whole time I walked around the whole store . I sold shoes for years for a living at different stores and I would always greet and thank you for coming. I never spend my money where I'm not welcomed read more

Today was my first visit to Shoe Palace, I was there exchanging a gift. I met Justin, who went out of his way to provide outstanding service and made the exchange easy and fast. Thank you Justin and I will be back! read more

BIG - HUGE - JUMBO SHOT OUT TO BRENDANIZ, DANIEL & JR!! Amazing customer service! They assisted my Husband and I during our Christmas shopping for our kids and parents! Thank you for your amazing service and patience! We will definitely come back! Merry Christmas and Be Safe!! The SMITH Family read more

So I went to the shoe palace on Centinela and La Tijera two days ago and had horrible customer service. And when I said horrible it was painful and a complete inconvenience and waste of time. I'm not sure who decided this new system of having a shoe store be open but not be able to go in and even look at the shoes for sale. And on top of that not able to try on shoes to see if it's the right size until purchased also with the rule of no refunds even if it doesn't fit. First off I'm waiting in line with my boyfriend @nvmba3 and we are standing on our social distance line and we both step ahead a few steps to look closer to at the shoe display to have to painful squint and see if we can even get the slightest look of all the shoes in the back. And this man cuts us and then my bf tells him that we are in front of him. And then the other same guy starts telling the man named Justin who works at this shoe palace what shoe he wants and then my boyfriend has to tell them that we were in line first and that we need to be helped first. And then when our turn comes up this woman by the name of Ashley asked me for my ID card and credit card. In our head we are assuming that maybe that's a protocol for the corona or some form of verification. She doesn't verbally express and type of background, or reasoning for taking and asking for the card she just asks for it. Then she charged MY card 142$!!!! For the shoes of the man who continuously couldn't wait his turn who on top of that already left. And on top of that she gave me an extremely rude and irritable attitude for me being upset at the fact that she charged me 142$ of my last 200$ of my credit card. With this COVID-19 crisis/pandemic and me struggling financially due to unemployment and being laid off this is completely unhelpful. I'm out here struggling and now I have to WAIT 7-10 business days to get my money back for another mans shoes..??? With no type of apology given to me, and I expect compensation for my inconvenience. And on top of that i purchase a shoe that doesn't fit and I immediately bring it back and they argue with my boyfriend and tell us that we can't get a refund. However u guys are running things down there it's not working and it wasted 2 hours of my day for no shoes and 198$ less on my account that's currently pending because of improper, unprofessional & disrespectful service. Even after they messed up they still give us an attitude when I'm the customer who should be apologized to. Again I want some form of compensation and if @shoepalace sees and acknowledge this I have evidence and proof of receipts, time, names, & location if need be. read more

Eric, the store manager was awesome. When they didn't have my Air Force 1's in the size that I needed. He check the inventory at other stores. Once he found a shoe he called the store to see what kind of condition it was in. Awesome customer service! He is needed to train in corporate read more

Shoe Palace - Eric getting the job done - Shoe Stores Near Me - Los Angeles, California

I've seen stores come and go in the Ladera Center over years. So glad to see Shoe Palace in the community! This store is on point every time I enter, anytime of the day. The store is neat, clean and the team is very personable and eager to please. I encourage customers to keep coming and supporting the store and management to keep bringing us great products and wonderful customer service! Just a hint to other customers...check out the clearance racks. I got an official NBA Lakers jacket originally $80 for only $10 Go Lakers! read more

Shoe Palace - Lakers bomber jacket - Shoe Stores Near Me - Los Angeles, California

Avery was a great employee, very outspoken, great manners. Very great salesman - Martin Love

A huge shoutout to Eric, Ashley and the entire team for always delivering exceptional customer service. I live in the area and choose to go there because of them! Not only have I received "over-and-beyond" customer service, I've witnessed it when I was in the store also. They really do interact personally with customers who come in. I hope other people notice what they are doing and continue to shop there. Side note, the store is always clean and well present!! Keep up the good work Eric and Ashely!! read more

I purchased a pair of Nike's from here and they have me two different shoes that are very similar. The left shoe is bigger than the right shoe. One shoe is junior size and the other is ladies. And they refuse to help me. I've shopped there for years but never again! read more

I'd like to give major props & gratitude to team member Valerie! Her attitude towards her job is on an entirely different level. She does a great job all the time! She always helps me & answers all the 1000's of questions I ask her. I tend to not get this type of service when I enter other stores. She's very knowledgeable with the merchandise, especially the most wanted Jordan retro releases. You are a valuable member to your customer service team. Thank you Valerie for taking your time & helping me the minute I walk into your store & continuing until I leave. Keep up the good work!! read more