I scraped the back end of my Honda HRV and took it to Mark. Not only did he have it fixed, painted…read moreand polished in 3 days but it looks like a new car. I can't tell you how much I appreciated how fast he took the car in, got the work done and did a beautiful job! Will recommend Carter's to anyone who needs body work!

Had some bad luck lately and Mark and his team helped us out a bunch. I can't recommend this place…read moreenough for how beautiful the car turned out! I'd give more than 5 stars if I could. No one can do a better job!

Driving on the first leg of our trip home from western PA in our 2016 Flex, the battery charge…read morelight came on almost immediately. We drove about 260 miles to our stop for the night on Sunday. We had watched the warning light stay on and then go off for a while and then come back on. We had another 340 miles to go on Monday but our son advised us not to go before getting it checked since it appeared to be the alternator and the car could stall on our way if we tried. We were expecting a snowstorm on Tuesday at home in NH so we were searching for a place that could take care of us on Monday. We settled on Key Ford as our only chance. We ended up dealing with Service Advisor, Brian Kozuck, and he indicated they would do their best to get us on the road by the end of the day. Brian kept us informed as they diagnosed the problem (it was the alternator which was bench tested and failed) and worked on replacing it. All looked like it would be finished by 5pm closing but at the last minute things were not checking out. The replacement alternator was not putting out the required amperage. It was 5pm and looking like another 2 nights at the hotel so we could drive home after the storm. Brian offered to drive me back to the hotel and we started out. About 5 minutes into the drive he got a call from his mechanic who indicated he had found that a ground wire had burnt out and they could take care of it. He thought this would take care of the problem so we turned around and went back. They continued to work, making new ground wire and putting things back together. Almost an hour and a half later (well past the 5pm closing time for the shop) the car was fixed. We were able to drive home Monday night and beat the storm that dumped 8" of snow on Tuesday. We can't thank Brian and the mechanics at Key Ford enough for working beyond closing time and helping us get home ahead of the snow!! THANK YOU BRIAN AND YOUR TEAM!!

Little old ladies BEWARE they will take advantage of you. They charged a 72 year old $245 to tell…read morehim the transmission is no good and the vehicle barely drove in. You can call 570-829-9896 to verify this. I DO NOT RECOMMEND THIS PLACE. BEWARE!

this company is terriable.left my car there .had it for a month…read more i had to tow it out because i was fed up and they failed as a auto shop in my opinion,i have never been to a auto shop to tell me they can not repair it.when they told me they can. speak about letting consumers out to dry.guess my bank aint good for them.

From the owner: Free inspectionn if you mention this add at one of the shops 1909 state rt 92 Harding pa 18643…read more5706095488

I had a tire blowout, lost control of my car and hit a street sign...My car was a disaster....it…read morewas towed to Ken Pollock Collision Center for repair....When it was ready I was thrilled with the way it was completed. It looked better than when I first bought it....Thank you Ken Pollock Collision Center for being so professional and courteous. You did a fantastic job!

From the owner: Ken Pollock Collision Center repairs all makes and models of vehicles including but not exclusive…read moreto Audi, Volvo, Honda, Chevrolet, GM, Nissan and Ford Vehicles. Located in Pittston, and Hunlock Creek, PA, Ken Pollock is the number one collision center in the Wilkes-Barre, Scranton, and surrounding areas. Our certified technicians have been trained to deal with even the worst of collisions, to get your vehicle restored to its new-car state.

this tom guy is shady. took my car there for an heating problem and a exhaust leak. I replaced the…read morethermostat the week before and I knew that it was a minor issue. the thermostat that I installed had a safety that would stick open if the car ran hot it was designed to function that way. he replaced it anyway! with the exhaust leak he was to replace a flange and it would fix the leak well took it back cause it started leaking again a month later. took it back to him and he used muffler putty to seal it and charged me $20. so now it's leaking again, I looked underneath and saw that he never replaced the flange. charged me $380.28 for the original job on 03/08/2021 and then $20 when I came back! he's a crook! I waiting to from a lawyer.

Tom at T J is a LIFESAVER!! I called him at 9am on a Saturday morning after spending the night in a…read morecheap motel when the car broke down on the Turnpike. I called plenty of other shops, and he was the only one who agreed to take a look at our broken down vehicle. He even waited for us when the tow truck got the car there later than expected! He diagnosed the problem after a 45 minute inspection of the ENTIRE vehicle, and even though it was not a happy occasion (the car broke down!!!), he made the whole experience relaxed and enjoyable. He knows his stuff, and it seems like he genuinely cares about you and the car. I cannot say how grateful we are that he was there for us. A+++++++++++++++++++++++++++++!!!