Was super busy but Rachel still gave us a full tour! Super helpful answered all my questions and is now a strong contender for my next apt. Nice building and units looked just like new. Seems like you have to act fast too because not a lot of top floor units to choose from, which is my preference. read more

Lived here for 2 years, and it was one of the worst housing situations I had in my life. The neighbors are nice, and the maintenance team is amazing, but management is completely horrendous. Moved in Jan 2024, and El was originally the person to move us in. The beginning of living there was nice, but it went downhill over time. El entered many other tenants' information incorrectly, so when the new management came in, we all had to resubmit our information because he lost it. New fees were implemented without proper notice, and they stopped paying for the lockers! The locker situation was horrible because packages were just being thrown on the ground and sometimes stolen! It ended up being an honor system from neighbors to trust each other that we don't take our packages since management believed it was okay to just have them all scattered in the mailroom. But why I moved my family out was because our upstairs neighbors flooded the shared kitchen pipe with sludge, oil, and water (I was on the 2nd floor). This caused our entire kitchen to stink and backflow whenever the upstairs neighbors kept pushing gunk down. We called management, and they delayed two days in calling them a "special" team, which then said, "We'll come another day to fix." So that left our kitchen unusable, but because there was no temporary safety measure, the neighbors dumped so much gunk that our SINK PIPES BURSTED and OVERFLOWED with BLACK TAR. I called emergency maintenance, but they didn't send anyone for FOUR HOURS, so I had to call an emergency plumber and the fire department because the entire apartment was oozing black liquid and reeking of ammonia, which management said was okay to stay in and not a safety hazard, btw. Then they said, we had to pay out of pocket because it's "not our fault." We had to live like that for days! Our cat was coughing, we were getting dizzy, and all Katie said was "These things happen in apartments, idk!" We had to leave for a few days because they did NOT take us seriously. Katie told us to get over it in such a cold, demeaning, and unempathetic tone. Also, while we were gone, for they could take "days" to fix the apartment, they promised to keep us up to date because people would be entering our apartment to fix the pipes, and they REFUSED to answer any of my calls, texts, or emails. I was at a work event too, and I was completely stressed out! When we got back, things were STILL dirty, smelly, and we lived in constant fear that this would happen AGAIN. While someone came in to "sanitize" the area, I fear how long they left it, that mold could grow, and what if water is leaking inside the walls! After this event, I had to go to the doctor's for stress migraines because of how bad this situation was. Not to mention, the fire alarm goes off at least a few times a week. I remember a new couple moved next to us, and I'm pretty sure they moved out right away because of how often the alarms went off. Because the fire alarms went off so often, I was worried I would never know when a REAL emergency happened. You have to use your FOB to unlock any door or elevator in this jail of an apartment. So what happens if there's a fire and you don't have your keys? Are you just going to get locked inside? It's such a safety hazard! Moved to Irvine instead and am having a great time. Literally avoid this place. The only shining light was the maintenance team - shout out to them! read more

See all

I've lived at Nineteen01 for five years now, which means that I've survived a roller coaster of management changes and a continued backsliding of the property. With each new management, the once bustling gem that I called home became harder and harder to endure. Still, it was hard to leave because the apartment itself is beautiful and it's super centrally located. Thankfully, I am incredibly optimistic since Greystar took over. In the past eight months since they've taken over, I've noticed an incredible shift in how responsive and communicative management is as well as the effort the was easy to see - they attended to broken or unsecured matters quicker than the management companies that came before them. I hear there's a lot in store for 2026 and developments they're looking to make on the property. The surroundings themselves seem to be getting cleaner and safer and, for the first time in awhile, I'm a happy and content resident at Nineteen01. I'm giving them 4 stars because, well, there's always room for improvement and the garage is currently not functional, and hasn't been for several days. read more

Lived here for 3 years and there has been a lot of ups and down. First off, the staff and maintenance team have always been great. But the fact that the property management decides to basically rob us of our security deposit to repaint and basically clean everything up is soo greedy. Not only does the $750 security deposit does not cover all of that , I had to pay an extra $130. If you are thinking you will get any money for your security deposit, dont bank on it. read more

After speaking to community manager Katie about parking situation, her response was very disheartening. I expressed my frustrations about being on a parking "waitlist" for 3 months and asked if it is possible to remove guest parking spots and allocate enough for the residents on the waitlist. She responded by saying "I will not remove guest parking because I get more complaints from residents asking for more guest spots than I do residents asking for additional spots." That response simply isn't good enough when there are actual residents willing to pay for a second spot. She used an example of "well I get residents complaining that their mothers, boyfriends, girlfriends and family members want to visit them." Well my girlfriend (who is also a resident and on the lease with me) wants a parking spot too!!! This is beyond ridiculous because she told me to my face "you don't have to park in the parking garage." Well why can't Joe from apartment 200's sister park somewhere else? (Well neither of us can because there is literally no street parking in a 3 block radius) I have never heard of a leasing company prioritizing a residents guests over actual residents before. Truly unprofessional, yet nothing will change or course. read more

Need to replace staff except Rachael and Robert. I would also suggest retain Miguel but he's gone because he's smart. To prospective tenants, take note of the following before deciding if this luxury apt is truly luxurious. Let's start with this young kid, Chris who repeatedly advised me to sue my neighbor. Why would I file a lawsuit against my neighbor for an unresolved issue caused by property management? Katie: she is supposed to be the "community manager" but she conveniently runs away from a tenant to avoid awkward situations. I don't own a puppy and I would love to but I would never have a pet roam around this place; Dog feces everywhere even though they charge Cleaning fees every month. Check you statements because WE are paying collectively for utilities for neighbors and entire apt complex. Check your electric meter because you are paying for your own electric and "others". Match this up with your bill. Meters dont lie. Trash overflows. Hallways wreak Marijuana or skunk. Riff raffs come and go because none of the security cameras work. Fire alarm goes off at least once or twice a month. Call 911 immediately when fire alarm goes off. That's what you're supposed to do. There's no such thing as false alarm. Only fire department can make that determination. Call 911 and let fire dept listen to the alarm while you're on the phone. Some 1 bedroom units pack 6 people and Katie or Chris are fully aware of this. For prospective residents, make sure you tour in person so you can properly assess street noise. It is not a quiet community. I keep my apartment very nice and clean but certain things are beyond my control due to the incompetence of Katie and Chris. And unfortunately, I ditto all the bad reviews here. Hopefully this is temporary. I doubt it. read more

Just went for showing of this property and it was really nice. My family and I worked with Christopher and he was amazing. The property had great space, great amenities, and felt like a newer build. Christopher was very informative, kind and answered all of our questions. read more

UPDATE AUGUST 15, 2024: Car was broken into AGAIN! Management responded by charging $100 for parking spots which used to be included with rent. Dozens of apartments are vacant now, everyone is leaving this terrible place. Do yourself a favor and don't move in to begin with. This used to be a glowing 5 Star review, but Nineteen01 has since been sold to a management company, Avenue5, and this review needed an update. I have lived here for 5 years, my roommate has lived here for 6. I used to love this place and never wanted to leave. Now, we absolutely cannot wait for our lease to end. DO NOT MOVE IN HERE UNDER ANY CIRCUMSTANCES!! Despite being a "luxury" apartment building, we do not even have the luxury of keeping our property safe. In May, both my car and my neighbor's car had the windows smashed, were broken into and stolen from, both on the third floor of our "secure" residential parking. My storage unit was also broken into and all of my old electronics and instruments were stolen from inside my unit in a locked room inside the "secure" building. Do not expect any help from the office. Speaking of security, the alarms malfunction so often that, in the event of an actual emergency, no one would even react. This is because, over a dozen times, we've been woken up in the middle of the night to a blaring alarm for 10-15 minutes until the fire department can come and reset it. It's a pet friendly building but I'm glad we don't have animals here. If you do have a pet, they are only allowed at the dog park, which as of yesterday when we walked past it, is a 1:1 ratio of fake grass to feces. I don't think the dog poop has been cleaned up since they purchased the building, but there are plenty of signs saying that they will fine you $50 if you don't pick it up. And speaking of fining you, I hope you have a credit card to put down if you ever want to receive packages at this building, although I'm not sure how that's legal. But that is their rule, because if your package stays in one of the mail room lockers for more than three days, you start incurring charges to your card. Don't order anything on Amazon for at least one week before your upcoming trips and vacations! Their package locker got broken into and multiple resident packages were stolen, including several of mine. In response, and without informing us of the issue with stealing, they began only accepting large packages to the office and requiring an ID during business hours to pick up. If you work a 9-5, you can no longer receive packages here. Avenue5 also changed the utility billing, where instead of being charged by unit, you pay equally for whatever the building uses. It doesn't matter how much you conserve, or if you're even at home, you'll still be paying for the waste of the whole building. The utilities aren't even reliable; we regularly lose all hot water. Ice cold showers in the morning while it's raining outside in February. Luxury. For your own mental health, find one of the many, many other buildings in the area. They literally opened three brand new ones on across the street. Please, don't waste your time and money on this one. It is a case study in how a greedy, terrible management company came in and ruined a building for maximum profits. This is my home and Avenue5 ruined it. Absolutely disgusting. read more

See all

This is 1901...trash removal/pick up has been a huge disappointment lately. Management needs to do better about this situation read more

Nineteen01 - Just another day at 1901... - Apartments Near Me - Santa Ana, California

I was recently very I'll. when I was released from the hospital my doctors told me I needed a handicap bar in the shower My wife went to the office to ask them to install one for us. We had been tenants for five years. They told her they don't install handicap bars. This resulted in a disagreement when the manager stormed out of his office screaming at her. He told her to leave and never come back into the office. About two weeks later she was at the mail room in the lobby and said hello to someone from the office The manager again stormed out and told her to never speak to anyone from the office He said hello would call the police if she spoke to anyone ever again He decided at that point I would let them evict me After five years with no issues the new management company created a hostile environment for us that was completely uncomfortable to live in The result ended in a court appearance to evict us I can say after all the years living in the building I would never recommend it to anyone and would strongly advise them to look elsewhere to live Very Angry Tenant AI read more

I had a good expierence with the maintenance personnel Robert. Hewas exceptionally friendly and got what he came to repair finished incredibly. I sent a request for maintenance and that same day it was resolved! Give Robert raise! thanks read more

It's been a whole month, and I have not heard back from them. I've called many times and sent them emails, but they have been avoiding me. I want to add something I forgot to mention in my previous review: I received a letter from collections on June 18th, 2024, indicating an outstanding balance without any prior written notice. I called right away regarding this letter, and even the temporary front desk lady was shocked when I mentioned it. Their unprofessionalism is staggering. At this point, I have no choice but to take matters into my own hands. Current and future residents, please refer to this so they don't take advantage of you as well. According to state law, after a tenant moves out, a landlord has 21 days to either: 1. Return the entire security deposit, or 2. Return the security deposit minus any deductions, along with an itemized statement detailing what was deducted and why. If deductions exceed $125.00, the landlord must include copies of invoices or receipts supporting these deductions with the itemized statement. Additionally, if the landlord or their employees performed the work themselves, they must provide a description of the work, the time taken, and a reasonable hourly rate. You can refer to the law at the following link: https://selfhelp.courts.ca.gov/guide-security-deposits-california read more

I was going to write this after I move out but it cannot wait! 1 - TVs do not work upstairs in the so call lounge roof top. Out of 9 Televisions, only the big screen works. 2- machines in the gym stay broken and when you send an email because you are tired of waiting, they just lie and tell you it is scheduled to be repaired. It's been broken for over two months and of course NONE of the TVs work in there. 3- grills are a joke. They have been broken since we moved here 08/23 4- security doors. Also a joke. The door coming in from garage can be accessed by anyone with out a fob and I made everyone in the office aware of that months ago. They don't care!! 4-premises are filthy, I work from home so I know if they get cleaned during the day. I've had dog poop outside our door. Doors, floors and walls are dirty. 5- fire alarms go on ALL THE TIME. I was warned when we were looking by a resident that was moving out. I thought she might be over reacting. She wasn't!! read more

See all

Our Lease Representative (whose name I don't know because she never introduced herself) was very passive aggressive and quite demeaning when I was asking what I thought were basic questions. A lot of her answers were robotic, as if I was talking to a teleprompter. Garbage was EVERYWHERE because the trash chute didn't work and she said now that they have new management that they'd get to that eventually. But new management took over in April, trash should've been the first to go. She couldn't answer my questions about parking and admitted that she should download the app so that she can understand the process better. I was surprised to get any questions in to be honest because she definitely liked hearing herself talk more than anyone else. Rude, bland and unprofessional. Nineteen01 was at the top of my list when looking at places online but after my visit with a rude and (sorry to be blunt) annoying lease rep, there's no way I would ever consider living here, nor would I recommend it to anyone else. read more

They are under new management. The front office staff were not helpful and rude. One of the Managers is helpful. Safety and cleanliness went downhill. Multiple car break ins and homeless individuals found sleeping in the garage. Mail/packages get stolen in the mailroom. Never see security onsite anymore. Our initial deposit was $750. When we moved out they charged $295 for "full clean". They charged $325 for paint/touch up because we only stayed one year. Apparently if you stay two years repaint fee is covered. We kept the apartment in great shape and it was not even dirty. They told us not to deep clean because they have a cleaner that does it for cheap. $295 for minimal cleaning is crazy. Just expect to lose your deposit. read more

Luxury Living?!?! NOT HERE!!! Do NOT be fooled... I've lived here for over 5 years and it's gone downhill, especially within the last 6 months...Where do I begin?! -Hallways are DISGUSTING and stained, its been MONTHS since they were actually cleaned. The trash rooms are constantly overflowing and the stench is putrid. -Management does not respond to emails, I wonder if anyone that works there knows how to hit the "Reply" button. I have at least 10 unanswered emails. And good luck on them answering the phone. The very little communication management does send, is always difficult (and quite comical) to read because of the grammatical errors and misspellings, it's extremely unprofessional. They really should proofread and at the very least spell-check their communications before they send them out. -There is dog piss/poop literally EVERYWHERE, in the halls, elevators, staircases, etc. The amount of emails I've sent management about the incessant dog piss and poop is unbelievable. -Elevators constantly reek of either wet dog, dog piss/poo or pot. -If you like the pool, be ready to access it only a few months out of the year. At the beginning of summer there is a duck problem and management has been asked to put owl statues, alligator floats, etc to deter the ducks, but they do not and simply do NOT allow you to go in the pool. It's an EVERY YEAR thing, when the ducks come to live here, we are NOT allowed in. -Rooftop area - NONE of the TVs are working, I emailed management a few times and of course never got a reply, I was told the TVs will not be on for a few months while "renovations" take place, so we're no longer able to watch sports up there for a few months, allegedly not until mid-March. The cabanas do not have TVs or curtains anymore (even though they advertise them), they stripped them and only have old, stinky mattresses on them. The big screen TV, when it was on, looked like it's about to die, constantly flickering. No one except for management can change the channel, so if you want to watch sports or anything up there, good luck with that. -INCESSANT dog barking! You will hear dogs barking ALLLL DAY and NIGHT. If you face the courtyard, you'll DEFINITELY hear it because EVERYTHING echoes. If you face the dog park, you'll CERTAINLY hear it. If you face 1st St, it won't be too bad but be prepared to hear the transients scream at the top of their lungs in despair. Fire Alarms CONSTANTLY going off, the fire alarms have gone off just about every week this year (2024), at 3am/4am, 8pm, random times. If you have a baby, be VERY careful, it's excruciatingly loud and can harm their ears. -"Gated/Secured building" is not accurate - the gates are constantly broken. The most recent time the gate was broken it took OVER 3 months for them to fix so they had to leave all gates open which allowed for the transients to come in, which led to a spike in break-ins. -The call boxes do NOT work. I've repeatedly asked management when they'd be fixed and they cannot answer this. So if you have guests coming, and the gates are actually working, you must walk all the way down and open the Guest Parking Gate because the call box doesn't work. Same goes for Uber Eats/Door Dash. -Lack of Security - there has been NO SECURITY for a few months now which has lead to multiple break-ins and the mailroom to be compromised. I, personally, have had "lost" or stolen packages. I rarely have packages sent here anymore, I have them sent to my moms house or my office. -Bikes are ALWAYS being stolen, DO NOT keep your bike in the "bike locker" because IT WILL BE STOLEN. -Car break-ins happen very frequently, my friends car was broken in to TWICE. -The number of transients/drug addicts in the area has skyrocketed. FUN FACT: THERE IS A METHADONE CLINIC NEXT DOOR! Some of these people take the liberty of washing themselves or their clothes in the water fountain/feature in front of the building. I live on the 5th Floor and have had multiple instances of transients somehow making their way to the actual roof of the building. Security let me know they've caught numerous transients sleeping up there. -"Parties" that the previous management company would host were actually fun, that's certainly not the case with new management. They had a "costume" party, where they offered Little Caesars pizza slices/soda. It's embarrassing when guests tell me, "this place has really gone downhill" - it truly HAS. Honestly, do yourself a favor and look elsewhere, this place is a joke. read more

See all

Rent went from $2975 to $3475 in a year. The worst part is the kitchen, outdated kitchen sinks, smelly old tiny little kitchen sinks. Ugly smelly outdated because of the drains and pipes. Also my unit was tilted no drawers would stay closed it was really weird also the balcony looked like it was falling because of the tilt in the whole unit. read more

Change YURI and Margaret. Like all the google reviews say they are worst, rude, never respond to call and no Smile Or greeting ever, very shrewd. Always working on on how to put current residents in trouble. And pretend to be nice in front of future residents Only. EL is the only nice guy but these two will surely kick him out soon. These two are misusing their position and doing stuff here without avenue5's knowledge .Someone just told Me these two have bad Records too where ever they worked. There was an emergency back in my apt ,I went for Help, he didn't come out and said we are busy, except another young guy who felt bad for Their bad behavior.THey will Not let current resident Tour any apartments (my neighbor wanted to move from 1bR TO 2 bd) but they are always busy so wouldnt let him Tour so he moved out. read more

I've been at nineteen01 going on 5 years, have been through a couple of property management companies while here. For the most part, the property has been great, although I would like to see more community events happening like we had when I first moved in. William, the property manager, has been a standout person since I've been here. He's addressed all of my questions and concerns with professionalism. I hope the new property management company and staff holds themselves to the same standard. read more

The App they have for parking is atrocious. It charges and double parks all the time. So you pay for a space somebody else is already in and the app doesn't correct itself. This is the worst experience ever. read more

See all

Everything should change starting with their cooperation! I like to talk about my experience with this place. About 3 weeks ago I went to visit my friend that lives there and in order for you to park in a visitors/guest parking my friend needs to request a parking space in the app and on top of that pay $4 for each parking! I got to this place parking that mu friend had reserve for me and another car was already parked in my space. My friend went to the leasing office e to speak with one of their representatives to let them know about the situation and Jonathan who I believe no longer works there told my friend not to worry for me to find another space and that he was going to take care of it. When I was getting ready to leave I noticed my car was missing so I went to go look for the security who didn't know what happened to my car and simple told me that probably my car was stolen! I started to freak out and the security called the manager (Margarita) whom after told the security that my car was towed away because I was park at the wrong parking space! I called the two truck company and they told me in order for me to remove my car I had to pay $570! The next day I went to the leasing office to see if someone could help me because truly it wasn't none of our fault and we trusted (Jonathan) the manager was very unprofessional and said that she send an email to her supervisor to see if they can do anything about it, but her supervisor was out sick and would call me as soon as she hears from her, a week passed and she never called me back, when I called her she gave me another excuse that her manager was very busy and different meetings and that hopefully she will answer her back with good news and maybe refund me for the cost of the tow truck since it was not fair the amount I had to pay for someone else's fault. Another week passed and she never called me back after my friend called me and told me that the leasing management had change all their representatives with new people so he decided to go and speak with the new manager and see if he can do something about the issue to our surprise the new manager said that he did not know anything about the issue and that they were new management and was not going to be able to help us. After continuously trying to contact someone in corporate and leaving many messages it was no used no one ever got back to me. Please save yourself huge headaches and don't lease from them. They are very incompetent and very unprofessional! PS the one that I gave them is because it won't let you post, but they deserve zero stars!! read more

This place is terrible!!! They charge deposite then give the apartment they held for me to someone else then they also sent us to collection to take more money. Not sure how theyre still in business. read more

This review is for Michelle and Desiree specifically. I moved out of 1901 back in January and the prior management was very difficult and shorted our security deposit. After months of no response or promising they'd follow up I finally spoke with Michelle and Desiree today and they were able to fix everything for me within a few hours!! I'm getting my deposit back finally. Not only did they finally help me out after zero help for 8 months, but they were super kind, thorough AND responsive! read more

Within the last few months this place skipped going downhill and went straight to rock bottom. Coincidentally, the building was also purchased by a new management company and brought on a new leasing office team. We can start with the fact that the entire complex has been neglected. Trash is overflowing in the parking structure, the floors are are filthy, the outdoor fake grass areas are filled with feces and never get rinsed down, probably because there is not any janitorial staff on the team. There has been no security on duty, day or night, which has caused car break ins, tire theft, mailroom break ins/package theft, homeless and drug addicts in the stairwells while people are taking their small children to school. William, the leasing manager, didn't seem to mind that one when we went into the office to complain. I can understand that a new team has come in, is short staffed, and might need some time, but no one in that leasing office has shown any respect for the residents and the concerns that have been brought to their attention by myself and others (fyi, the residents talk to each other). There has been countless Mondays in the past month where there has been no hot water, our air conditioning broke in 90 degree weather and assistant manager had the audacity to say that "where she's from, this isn't an emergency". There is one guy doing all maintenance requests, who seems to be the only nice one and is trying to get things done to help residents. All of my complaints moving forward will now also be made directly with the management company, Avenue5, since they seem to think charging people up to $3k a month for a one bedroom apartment is market price for this area. Do more research before you buy a property on 1st St in Santa Ana and maybe take a walk around the block before you over charge for an apartment that is surrounded by low income housing. This is far from a "luxury apartment". There is no point in anyone even responding to this review, we will not be renewing after this year. This is simply to warn future residents about what they might be getting themselves into. read more

An absolute horrible complex ran by an even more horrible company. Since the switch to the new company the quality of living has gone downhill tremendously. Was given a $500 rent increase with a less than 60 day notice in addition to MULTIPLE other issues. The old company was so much better than these people were and for $500 less. Do not be swayed by the words "luxury apartment living" because it couldn't be further from the truth. I do not recommend moving into this horribly ran apartment complex. You are better off finding somewhere else. -Dog park or court yard fake grass hasn't been washed -Stairs and hallway floors aren't washed -No security guard on duty anymore (this has led into multiple break ins in cars with no camera footage in the parking garages) -Break ins in mailroom -Packages stolen -Homeless people in the stairwell -Outside door handles broken -Building being vandalized with graffiti -Trash overflowing in parking structure for weeks at a time -Maintenance issues are consistently ignored -Consistently have not had hot water -No longer receive text messages from the company regarding issues that may be happening with the complex like we did with the old company -Lights in the gym are never on -Lights in the clubhouse are never on read more

I live on the 5th floor and the drains from our patios go over other peoples patios. How am I supposed to keep my patio clean when I get complaints if I clean it once a month or every 2 months? I enjoy being outside my patio but not when it is dirty. read more

I would give zero stars if I could. This is the absolute worst place I have EVER lived in and cannot wait to leave. I won't type my complaints out cause I don't have enough time, but all the negative reviews that other folks have graciously taken the time to post are 110% accurate. Management is incompetent and unprofessional. Please read every complaint here before choosing to move to this circus. read more

This complaint is for Nineteen 01, specifically the new management company Avenue5 and leasing office team. Like other 1 star reviews have mentioned things were great until Avenue5 took over. Overall cleanliness around the entire premises was disgusting. Floors, walls, hallways, elevators, gym, were all filthy, not to mention we had to stop using the designated dog areas because we didn't want our dog to get sick. All of this is besides the real issue. Our lease agreement that both parties had access to read that October 31, 2024 was our move out date. After we signed the document with the previous leasing manager confirming our move out date as 10/31/24, we were notified that we had a $4,000 fee for "early lease termination". We had to notify the leasing office 3 times about this being incorrect and having the documents to prove it. After we were assured that that fee would be removed before we got our last invoice, we get our last invoice and they STILL have the fee applied after we've confirmed now 4 times. We finally get everything figured out and they remove the change. Well, a month later my fiancé gets a call from a debt collector saying we owe the fee of $4,000, that was the fee that was supposed to be taken off. They sent us to collections wrongfully! Yuri, was super apologetic and helped us by reaching out to the debt collectors on his end to fix the wrongful debt that was sent to them. After all is said and done, Yuri lets us know that after cleaning fees, we owed $155, which we were totally okay with. At this point it was two months after moving out and we wanted to be done with this place. He says if we take the last check to them, everything will be taken care of and we wouldn't ever be bothered by this. I myself decide to go to Nineteen 01 and speak with the new leasing office manager, who I gave the check for $155 to, she confirms she'll take care of it and reassures me that we will not have to deal with collections again. Now it's the middle of Feb 2025 and my fiancé gets a call from a debt collector for $155, the same amount that we physically paid to the leasing office. Now it's impossible to reach anyone by phone, we haven't received any calls back regarding the issue, and feel like it's appropriate to consider taking legal action if needed. This has been an absolute nightmare, my fiancé's credit was hit, and we still have to figure out how to fix this. I would 100% recommend that people not move here unless you want to deal with anything like this or other recent 1 star reviews. read more

Michelle the "floating" property manager is truly terrible, and the apartment complex is a dump now thanks to this new management company. 0-10, I wouldn't even recommend this place to my worst enemy. You'd be better off being homeless although they'd probably let you sleep in the stairwells here for free. read more

I agree 100% with every issue the other bad reviews bring up. All are SO accurate. I've lived here since Fall of 2018. Management was always rocky, but this is the 3rd ownership since Ive been here and it's consistently gotten worse. In the last few months under new management, this place has become unbearable. They SUCK. The hallways and stairwells are disgusting, with clumps of dog hair and crap everywhere. They haven't been cleaned in months. The trash rooms are filthy. The package situation here is the worst I've ever seen in my life. And now, the building is charging people $10 per day for packages that are not picked up after 3 days. There is also no more security really. The gates are always open on the guest parking side and to the resident parking and break-ins are happening. Guest parking is also non-existent. They had issues with their app a few times and my guest parking reservation wasn't recorded or was deleted and I got my car towed which cost me over $500. This happened twice. Management treats residents like morons and kindergartners that need to be disciplined instead of residents/clients. It almost feels like this is all happening to force everyone to move out. To top it all off, they're raising my rent by almost $450 this year. For $150 more per month, I can move back to a real luxury apartment complex in Irvine and have a slightly larger apt, tons of clean substantial classy usable amenities, and have excellent management that take care of their buildings and doesn't treat everyone like they're annoying idiots. I'm out of here in less than 2 months and can't wait. Absolute garbage. read more