I loved my time here. It was clean, and quiet. Maintenance was immediate when needed. Special shout out to my girl Katherine. She was always a light, and so kind from touring the place, until I moved out. I'm moving in with my bf now so it's time to say goodbye, but I enjoyed my time here! read more

MOVE HERE!! Prisma had been my home for 2 years and I was saddened when I had to move to a different city. Prisma was my first apartment in OC and it has set the bar SO high. Location: Super close to freeway entrances. You are in the heart of OC, what more could you want. The Santiago Park nearby is sooo well kept and pleasant. Open tennis courts as well! Mother's market, olive garden, chipotle, habit grill, and donerG is also a walk-able food option. Safety/ parking: The apartment complex itself is very safe. I haven't had any problem with theft of packages, people parking in my parking spot, or guest parking running out. There are plentiful guest parking spots, very rarely do I have to have guests park in the Mother's market lot and walk over. Noise (in apartment): SOUND PROOF. I barely hear anything from next-door neighbors or outside in the halls. Them front doors be THICK. You might hear upstairs neighbors if they have a heavy foot, but otherwise no complaints. The only thing is that if you choose a unit facing the alleyway, the trash trucks come like 2x a week super early in the morning... so beware of that and wear earplugs Management: I first joined the community with Michael and Bryant were still around running the leasing office. They hosted super cool community events, and even a grand luau for the whole complex! It was always a joy to see them around. The new staff members are also very helpful and friendly! One instance, I had an issue with my parking spot and mentioned it to Natalie in the leasing office. Without hesitation, she moved my tandem spot to another one that was available AND was closer to the elevator leading up to my unit! 10/10 miss her so much That being said, the leasing office is SUPER responsive. They are reliable and the maintenance staff is also A+. When you submit/ call for a request for something to be fixed in your apartment, IT ACTUALLY GETS DONE SUPER QUICKLY! Customer service is no joke around here, I feel like any other place I've lived before, or will live in the future, cannot top it. Amenities: clean and almost always empty. Residents don't often use the common areas or tech lounge, so more for you! The pool is also usually quiet :) Gym probably gets used the most but I haven't had a problem with people hogging equipment. Cost: Technically, this complex is within the Santa Ana zipcode, even though it borders Orange. Santa Ana rent prices and rent laws are very nice :) Move-in/Move-out: they have a service elevator which you can reserve for a couple hours if you have a large trunk or uhaul filled with stuff. Luckily, I lived right next to it and it was the easiest move-in/out process ever. My review is getting long, but 10/10 would recommend! I am not a bot, I just love this apartment complex so much and I will dearly miss calling this place my home read more

I've been living at Prisma for a little while now, and have nothing but great things to say. From the start, I was impressed with their leasing staff (shoutout to Katherine and MacKayla) and how quiet and safe the complex feels. The apartments are clean, modern, updated, have a washer/dryers and are pet friendly. Parking/package delivery/mail is safe and secure and all shared amenities (gym, pool, social lounges) are always clean and in good working order. Katherine and MacKayala have always been incredibly friendly, knowledgeable, and made the entire leasing process smooth and stress-free. Both took the time to answer my gazillion questions and were super helpful with several last minute requests during move in. If you're looking for a quiet, clean, and secure place to live with an amazing staff, I highly recommend Prisma! read more

I have lived at Prisma for more than 6 years and the place is clean, quiet, and homey with a helpful maintenance and office staff. Miner and Bryan with maintenance are prompt with repairs, thoughtful, and thorough. Makayla and others in the office are kind and provide great service. I enjoy the soothing, verdant view of the Zen garden from my apartment and am happy to live here. read more

Of course my thermostat decided to give up in the middle of summer--perfect timing, right? Luckily, Brian from maintenance showed up right away. He was prompt, courteous, and made the whole process easy. He diagnosed the issue quickly and had a vendor onsite the next day to get things running again. Crisis averted and cool air restored! This team has always been great, and Brian definitely kept that streak going. read more

Mahinor in Maintenance service is always awesome. He's so kind to us. love the staff at Prisma! Thank you read more

I have been living in this building for several months now and I must say that the staff here is especially great. Clara, Natalia, Julie (as many others as I can't remember their names, sorry) always smile and take care of any question or problem, you work hard and it is commendable. Thank you ! read more

This review is for the hard working maintenance staff and all the hard working team members keeping Prisma clean. Thank you guys for always being there. read more

My review is based on a tour and response from the leasing office and not as a resident. Prisma has a new owner and the property is relatively quiet as it's located on a street with many apartment complexes. Unfortunately Prisma apartments do not have any patios/balconies. I enjoyed their bathroom in one of the apartments as it provided a large shower head with a great backsplash. They have one pool but it's relatively small. Our leasing agent was Bryan and he was attentive, knowledgeable and informative. read more

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(Using alternative name lol) Luis, our incredible maintenance man, has consistently gone above and beyond to help us. When I needed an ambulance, he was there without hesitation, providing assistance and ensuring I was taken care of. His prompt response and genuine care made a world of difference. Luis is not only highly skilled and efficient but also brings a warm and positive attitude to every interaction. Whether it's a minor repair or a major emergency, Luis handles everything with professionalism and a reassuring presence. We are incredibly grateful for all he does!!! (Posted this on google reviews) I can't say enough good things about Minor, our amazing maintenance man! He truly went above and beyond to help me out in a pinch. First, he fixed my AC quickly and efficiently, ensuring my home was cool and comfortable again especially with my dog who was sick and overheating! But that's not all! Later that same day, I had an emergency with my shower that wouldn't stop running. Despite the late hour, Minor came to our rescue without hesitation. I was so worried and then relieved! His dedication, professionalism, and expertise are unmatched. I am incredibly grateful for his hard work and commitment. Minor is an absolute lifesaver and a true asset to our community! read more

I toured many apartments and Mike, by far, is the most attentive and knowledgeable leasing agent we met. He is so friendly and supportive, and very on top of it. I literally moved to Prisma because of Mike haha. He really made me feel like this apartment was the best choice and has always delivered. Mike deserves a raise and all the flowers for how great he serves in this job. I lived here for a little over a year and had zero complaints. The complex is quiet and family friendly. Maintenance was always responsive and would fix our minor issues the next day. The communication of the apartment was great overall. Management was the absolute best here. The amenities were never crowded and always clean. I would have stayed much longer and been very happy. Overall, a wonderful living experience! read more

My husband and I recently moved in, and we couldn't have asked for a more smooth and positive moving experience. Julie has been such a big help for us and is so friendly! The apartment complex and unit itself is beautiful, we wake up feeling so happy and grateful to be part of this community. Minor has taken care of every work order and request we've had with such kindness & haste - we appreciate it so much. We love the Prisma apartment and team! read more

We thoroughly enjoyed our stay here, Prisma is so clean and beautiful and the staffs are very nice. When our room needs maintain, Luis comes to us very quickly. He is very professional and can fix many problems in just a few minutes. He is also very nice and patiently explains to us about any questions. Highly recommend you move here！ read more

This is an overdue review - my boyfriend and I moved in to Prisma in March 2022. The staff here goes above and beyond to make your experience a positive one! Bryant, Natalia, and Mike are so great. Every maintenance request we've had has been addressed either same day or next day by Minor. We love our 1BR apartment and now also have a puppy. We are so, so happy here and have no complaints. There are little messes here and there from other residents - but the staff does their best to keep everything clean. It's also super quiet at night. Highly recommend Prisma if you're looking for more modern apartment living with decent amenities. read more

PRISMA - Apartments Near Me - Santa Ana, California

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The building is a nice clean one with nice amenities. However, it can be better. Here are some suggestions for improvement: - The working area is not usable - there is a buzzing sound that doesn't stop. When I reported it, they said "yeah we noticed that". Why have a working area if not usable? why advertise it? - Internet is common areas is not fast. - Working area only opens up from 8-5. Why? its normal to work from 6 am for many people, having it only operate from 8-5 seems like a role with no purpose. Espically that the working are does not need any employees who need to be there. - Buildings this size usually have a cart in the garage to help move stuff to apartments. Buying some things like water can be very painful given that assigned spots are not close to elevator and even if they are, your apartment might be far enough it will still be hard. I have seen many apartment building keep a set of common carts to help people move stuff. Sharing feedback as I am hoping to see improvements as I am really hoping for things to improve. read more

For nearly 5 years, my wife and I lived at Prisma, and we loved every moment. We only moved out as we bought a house out of state, but even so, it was difficult saying goodbye. The staff have always been helpful and accommodating, facilities requests are handled fairly quickly, common areas are always tidy, and neighbors overall are very considerate and friendly. Of all the apartment complexes I've ever lived in, I do believe this was the best, and I hope whoever next lives in the unit we called home finds as much happiness, joy, and love as we did. read more

We have called Prisma home for over 4 years and we truly love it. Clara on the custodial team is the absolute sweetest and we look forward to seeing her and Alberto everyday keeping the community looking nice. The leasing office team are responsive and truly go above and beyond to help. You can tell that Natalia, Reagan, and Julie actually care about the apartment community and are all very kind and welcoming. Mainor on the maintenance team also consistently goes above and beyond and makes sure any work is done properly and promptly. Luis and Mainor have been lifesavers when it comes to maintenance. We love everyone on the Prisma team and look forward to more years here! read more

Prisma has a great vibe that makes our home special for my boyfriend and I. The friendly staff are quick at responding, handle any situation, and do their best to help! Mike helped us move in and is AMAZING! Prisma has great amenities, polite and friendly community, pet-friendly, lots of guest parking, and overall, exceptional housing Defs recommend for your next home read more

Mahinor Espinoza is the worlds greatest facilities manager, this dude is like Jake from State Farm on steroids, anything you need at any time this dude will drop anything and help you, I called this dude at the end of his shift ON A FRIDAY and he hooked a brother up my his washer and dryer, this stud of a human being deserves a raise and a company truck. This is my guy right here. He's the real deal read more

My wife and I lived at Prisma for a year, and we thoroughly enjoyed our experience at this complex. From the very first day of us moving in, we were impressed with how clean they had left our unit and simply how easy they made the move-in process. The complex itself is also very well-maintained, and they try to be on top of things when there are accidental spills or other small things here and there that require cleaning. The majority of residents are nice and courteous, which is reflected in the community having a very calm, chill vibe. It is located with fast and easy access to major freeways such as the 22, 55, and 5. Despite it being close to these freeways, there's never really much traffic at all on the surrounding streets, especially Lawson Street - which is the main street used to enter Prisma. As far as staff goes, we only have positive things to say about Bryant, Natalia, Mike, and the maintenance crew. Bryant does an extraordinary job as the Community Manager, communicating anything going on within the complex from upcoming repairs to events. Natalia and Mike were always genuinely nice and helpful the few times we needed their help with something and we appreciated that they were easy to get a hold of. We only had 1 maintenance request during our time there and it was addressed the very next day. This place really felt like home, and we only decided not to renew our lease as we were searching for a slightly bigger unit. Now that we're at a new complex, we miss Prisma being our home. All in all, Prisma really delivers a great apartment living experience on all fronts: a quiet community, thoughtfully designed floor plans, great working appliances, prime location, plentiful resident/guest parking, and amazing staff! Suffice it to say, we highly recommend Prisma! Even if perhaps other complexes in the area appear to look more "luxurious" and offer more, you won't go wrong opting for Prisma! read more

I've only had positive things to say so far about my recent move in with my partner. We were welcomed by Mike as soon as we entered the leasing office. His enthusiasm and exceptional familiarity with the apartment complex truly showed. Because the apartment is in Santa Ana, I was initially a little hesitant to see it, but do not be misled. The apartment complex is in a secluded and great location. Not only are the amenities top notch at the community, but the apartment itself is amazing. The minute I walked in, I knew we were going to sign a lease that day and I am so glad we did. We've already met some wonderful neighbors, and I can't wait to go on this new journey at Prisma. read more

Moved here from Arizona last year and stumbled upon Prisma and glad that I did. The community is conveniently located near everything. I could walk to all the eateries (just cross the street), shop, and even get on the freeway easily. My dog loved the neighborhood and the fact that there was a park across the street. Sadly, I accepted another job that required me to move but I enjoyed my time here. PROS -Community is fairly quiet. I've lived in communities where people throw parties EVERY. SINGLE. WEEKEND. Even during the summer time, the pool never got rowdy. It gets used frequently, but it never gets rowdy. -Electric charging station. I have an EV and although there are only 3 EV spots, the office does a great job with managing these and making sure people don't leave their vehicles parked without being charged. -My parents and friends came to visit me often. Management does their job and keeps track of guest parking here. I've lived in other places where guest parking is always a nightmare. -The maintenance lady (I think her name is Claire) and the maintenance guy does a great job at keeping the community clean. They deserve a raise. CONS -Residents with pets. There are some inconsiderate people and they have no business having pets. They let their pets pee and poop everywhere.The maintenance team is constantly cleaning up after their mess and they keep having to send messages and notification reminders. They should consider taking poop samples upon move-in from residents like how my last apartment complex did. They would catch people that way by sending over their poop samples to catch the culprit! -Clubhouse. I was trying to throw a bridal shower for a friend last year. But they weren't allowing private parties or amenity rentals due to "COVID." Overall, the community was great, and they've been making upgrades to stay updated with all the new communities in the area...Management is responsive and friendly. This is also big to me because I've lived in places where you could never get a hold of the office. I would definitely consider moving back to this cute little apartment building if I ever relocate again to OC. Thanks Bryan, Natalia, Miner, and Louis for taking good care. read more

Great maintenance crew! Highly responsive. Been living in this building for years, and the staff are very friendly and take good care of the residents. read more

We lived at PRISMA for over three years. We've gone through multiple property managers, leasing agents as well as a buy out. I will say this Western National Property Management along with their staff is least competent. We enjoyed living at PRISMA due to the smaller size property and location. However things have gone downhill since we originally moved in. Guest parking is slim to absolutely none. You can definitely hear your upstairs neighbors as well as the ones on each side. The fire alarms tend to go off at random, if you have a pet or work from home you know this could be a major issue. There are sketchy people often around the community or in the parking garages, even found someone sleeping in the common area one time. The parking garage gates are often non-operational leaving them open all day/night. Storage units have been broken into multiple times. The elevators are intermittently working then go out of service. I've seen police respond to property multiple times. Security is a hit or miss. When you contact the leasing office for questions or concerns you're either hit with attitude or "I don't know". We received our move out statement and wasn't too happy about that either. During our walk through maintenance straight up admitted to seeing multiple issues with tenants moving out and tubs needing to be reglazed. Our tub had the normal amount of wear n tear as we used it to shower for the past three + years. Well, were still hit with the charge for $115 for tub reglaze. Our utility bill is always the same amount each month, give or take a dollar. On the move out statement our utility bill somehow double without receiving a breakdown in charges. All in all seems like a scam to withhold as much of your security deposit as possible. I would have recommended PRISMA a few years back, but if you ask me now I would advise to find a better property. read more

PRISMA - Move Out Statement Breakdown - Apartments Near Me - Santa Ana, California

My current roommate and I were on a timetable to move very quickly, and because of this, we were stressed and scatter-brained. This didn't stop the leasing office team from working seemingly overtime to get all of our documents approved and get us into our unit 3 days after meeting us for the first time. We have now been here a week and I love all of the amenities and the apartment is perfect for us. Thank you especially to Reagan, who has not once failed to address our questions, concerns, or manic emails, both before and after we signed a lease a got our keys. read more

So far, so great! Raegan and all the team at the leasing office have been a great help during the application and move in process. I had my tour with Reagan and she was amazing, the way she showed us around and the energy she had was a factor when picking where to live. read more

I have nothing but good things to say about Prisma. We've lived here for the better half of about 3 years and enjoyed our time thoroughly -- The complex is clean and it's location is fantastic where you aren't too far away from anything in the O.C area. Bryant and the team are great and are professional, kind, and hardworking to ensure things at Prisma run as smoothly as they can. Big kudos to the entire staff, we are sad to move away from what we called home, and wish new residents the best. read more

Huge fan of Prisma! Natalia, Julie, Mike, and the whole leasing office is incredible. I've been here for over a year and they continue to provide great service and improve the property. It's walking distance to a ton of restaurants, coffee shops, the mall, etc which makes this the perfect location for tenants like me. Super quiet and always clean. Great building! read more

I'm living at this place for a year amd a half. Since I came to visit the apartment I loved. Amazing place and the crew of the leasing office are awesome! All brand new, clean and silent. Neighbors are another level too. I recommend 100% read more

I visit my boyfriend here often. I love the vibe here. I especially love making small talk with Mike. He is so friendly! Also, the maintenance team here is so prompt! I would recommend living here if you like to talk to staffs and really make your apartment feel like home. read more

Posting information that may help prospective tenants to make their decision on living in these apartments. They show fairly well but look closely and ask questions. The building has major problems that will not be volunteered by management. 1) Hot water regularly goes out, or comes out of faucet at 160 degrees-- a temperature that can produce 3rd degree burns. Despite the severe risk this poses--to children especially-- management will say nothing to warn tenants--even though their liability is huge 2) As others have posted-- the security is a joke. Ask about absence of a guard, look at the storage room doors and ask how often they have been broken into. Inquire as to the number of car break-ins. You will be lied to, but ask and observe. 3) Gym and common areas-- Maintananc of gym is non existent. Machines are broken for months, missing weights are never replaced. None of the TVs have worked in the 8 months I've been here. They will blame Covid which is bs. 4) Elevators creak and groan and are out of service regularly. 5) Inquire as how to allow access for guests. Door intercom has been out of service for months. You must take elevator down to allow entrance of any guests or deliveries after 6pm Take whatever Prisma reps tell you with a large grain of salt. They even game Yelp by getting people to post 5 star reviews who clearly never lived in apartments. They will lie effortlessly. Get everything in writing. I will get to escape shortly, strongly suggest you avoid. read more

PRISMA - Has been out of service for 6 weeks and counting - Apartments Near Me - Santa Ana, California

It's only fair to give a long overdue update. The management team is now super communicative. I think the transition period was a bit rough, but we are past that. The community has a mobile app and should there be some sort of maintenance or planned noise, the team sends out an update via the app. There has been some minor construction on a few things. It seems that ownership is making genuine improvements to the building, plumbing, etc. I think this shows they are committed to keeping things up and nice. The community is not perfect, but some of that is the fault of the newer residents. Example, it's a pet friendly community. It's obvious some people have no business owning a pet. None. These people bring us down when their pet pees in the elevator, outside the elevator, on the stairs outside, etc. This happens multiple times a day and I assume it's not just one dog. The maintenance crew does a good job, but there's too many a-holes. I hope the newly installed cameras can catch these culprits so they are kicked out/shamed. Overall it's fairly quiet, other than the jerk that lives below me and shouts while playing video games all night. The new development across the street is going to change things up for sure. read more

Western National took over Prisma on December 23rd and quickly, and recklessly, destroyed all security for the residents. They immediately fired the full time night security guard and replaced him with an agency that drives by once a night. This guard had been put in place to prevent the previous continuous incidents of auto break-ins. Western National attitude is the money would be better put in their pockets. The security gate to the parking garage remained wide open for a continuous eight days, and intermittently thereafter. This permitted anyone and everyone access to residents' cars and units. Resultantly numerous auto break-ins have occurred. Western National's response: Sorry about this inconvenience, but not our problem. In addition, though a new building, it is cheaply constructed and subject to numerous failures. The elevators are regularly down and will remain non functioning for weeks. Previous management referred to elevators-- in a 4 story building-- as an "amenity". This is how Western National views resident's security --as an "amenity". If you don't own a car, and feel confident in your ability to protect yourself, then perhaps Prisma will work for you. Otherwise you should stay away. read more

You can tell this community really cares. Reached out to the leasing office a couple of times they were super prompt and helpful. Great communication, and followup read more

Been living here for 3 years, no problems! Amazing staff and maintenance crew! Love it here!

When we had initially inquired about leasing here, there wasn't much availability. However a few months later, when there came availability of units, Bryant reached out to me via text to ensure that I was notified and was ready to apply when the units came available. He was very thoughtful and patient with us and ensured to answer all our questions and was involved during our move-in process. The only other person on his team that we've interacted with is Mike. We had sent in a request to get something fixed in our unit and Mike followed up with us to make sure that we were satisfied with the fix and if there was anything else that needed fixing. The area is very nice and quiet. The leasing office team is very helpful and very responsive. The building is also well maintained and we feel very safe here. We're really looking forward to the rest of our time here! read more

We had a great experience visiting this modern, resort-like property. The team working there was fantastic. Cindy was super sweet, extremely knowledgeable and helpful. read more

After living here for 3 years, I want to take the time and put in a review for Prisma. I don't like giving negative reviews so now that I have good things to say I figure it's time to post.  Last year, a new company came in and bought and managed Prisma. It was not the best experience for us tenants here because we were only informed of the switch a few days after it happened and I don't know who's to belame, also it happened during the new year. I'd liek to shout out the current team because we had so many issues with break-ins, parking, and music systems and the call box never worked in the past. Since they came, they installed a handful of additional cameras and brought in a great security team that is here 7 days of the week. Ivan is the current security guard and my boyfriend and I see him out on the property patrolling. Glad to see that he is doing his job. Sometimes the gates go down, but they're now quicker at responding and resolving the issue.The office is good at communicating when things are down or broken or needs to be shutoff. We had a neighborhood power outage last week late in the evening and we received a text within minutes!! We used to have many issues with our family and friends finding parking because tenants would always park in the guest spots. The office went through several different ways of keeping track of parking and it was annoying to be honest, but they finally found a system that works to manage the parking because for the past 5 months now we always have parking spots available for our guests. The call box hasn't been working in over 2 years now, and they replaced and updated it. It still has a few glitches but at least there is some sort of progress. We use the fitness center a lot and the ipad controls for the tv would never work before...we would always have to ask the office to play music and now they're being upgraded...more progress. And another thing is that Western national ENFORCES RULES and i know that might upset people, but it is definitely a good thing for those of us who follow rules.  I don't really know the office team well except for Bryant because it seems that the office team is always changing. The maintenance people who keep the grounds clean are always doing as best as they can, but some of the tenants with pets let them pee everywhere or leave poop lying around. Sometimes there's pee left behind in the elevators (inconsiderate!!!!!!!) so when we call the office, they have someone clean it up right away. Theres a lot of new complexes being built in the area, but I really enjoy living here. I feel like the office and personnel really care. It's a quiet and cute little gem and most tenants are friendly as well. Hope others find this review helpful. :D read more

We had a great experience with the leasing office. Bryant is someone who is very communicative and respectful. He went above and beyond every step of the way to make sure our needs were met. The apartment complex looks very safe and clean. Me and my fiancé appreciate the warm welcome! This place is truly a gem read more

This place is AMAZING! We have nothing but wonderful things to say about it. Staff is friendly and caring, the apartments are beautifully appointed and the location is awesome! read more