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    Ninilchik General Store

    4.0 (4 reviews)
    ModerateGrocery

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    Tanner's Alaskan Seafood - King collars

    Tanner's Alaskan Seafood

    3.5(68 reviews)
    0.1 mi
    $$

    My giant king crab got delayed by FedEx. That is not Tanners fault. But when I got the package it…read morehad obviously started to thaw. The crab was loose packed in a bag with a rip in it. Liquid had leaked out of the cooler and into the outer cardboard box. You can see the mess I received. I wrote Tanner's. I have had no response. Very disappointed in their customer service. I need to update this. Due to computer glitches I did not receive emails Tanners sent. I did get a telephone call which is excellent service! Issue is made better than right and I will be a repeat customer.

    I ordered King crab legs and scallops ($813.38 total) for overnight delivery for our Christmas eve…read moredinner. Order was placed a week before. They were expensive, but understand they were very good. They shipped the day before, ended up going through Fed Ex. I found out the 'day of' that my shipment would not arrive in time. I had to go out and buy more - at higher prices because before Christmas. That was ok, these things happen - not sure if shipper or Tanner's saving money on Fed Ex - didn't matter, I was the customer and ordered to get this on time for Christmas eve dinner. Tanners rep was very insistent that I check and take pictures of the shipment when it arrived so they could take care of insurance. I did take pictures for them - received shipment about a week late and it smelled so bad that I had to dispose of it. The main issue was - I did get a refund but not a full refund of my USD - shorted my original amount - was 813.38 and got 790.93 less than that and no product, just the hassle of being told I will not be refunded if I did not send pictures and threatening e-mails that I must not refuse the shipment when it arrives. Issue with this company. 1. Does not refund your full amount - buyer beware - you can end up getting nothing and may not get a refund if you refuse the shipment (per company statement) 2. Small apologies - for the delay did't really care- not for the miss of the promised delivery for Christmas eve. 3. Not even a coupon or credit to buy more at a discount. 4. When it happens, they threaten you that you must take the shipment, open it up, take pictures and send or refund is null and void - even if the item was obviously 5+ days late 5. When I responded back in text and requested the payment difference on the amount -shorted (sent a picture) I received no reply to the text even though responses were very quick earlier. You may say, oh - ok, you did get a majority refund so don't complain, but the time I spent on this on the phone and e-mails back and forth was not worth the order in the first place.

    Photos
    Tanner's Alaskan Seafood - The King Salmon bellies I received

    The King Salmon bellies I received

    Tanner's Alaskan Seafood
    Tanner's Alaskan Seafood - My order from Tanner's

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    My order from Tanner's

    Great Alaska Seafood

    Great Alaska Seafood

    3.5(61 reviews)
    35.5 mi
    $$$

    We have been ordering from Great Alaska Seafood for years and they have never disappointed ! My tip…read moreis to always call them. When I see a great deal via email, I always call them to place an order. They always tell me about additional discounts they have on other seafood. This time I saw a great deal for 8 whole filets of the Black Cod fish. So I called and they told me about specials. I got an additional pound of king salmon, halibut, Coon shrimp (a native type!) and a few jars of salmon caviar eggs! I already had the caviar eggs with my breakfast and simply wow. So fresh. I steamed the black cod whole filet with some ginger and wow wow wow. Hubby could not get enough of it! Highly recommend if you need to buy fresh seafood delivered straight to your door. Recommend to watch for email specials and call directly ! My absolute favorite! Could not recommend more highly!

    Our first year ordering from this company - 10 lbs of colossal crab legs. Instead of overnight…read moreshipping we got shipped Wed, arrived Monday shipping. Kelly, customer service rep, endured our daily phone calls so cheerfully, so upbeat, so concerned especially because we were first time customers. They reshipped, shipment got delayed a day because of a wind storm, but crab legs arrived frozen. The crab legs made our family Christmas seafood boil a stellar event - they were huge and delicious. You're paying premium for a premium product and premium customer service. Kelly deserves cudos for her patience and unfailing upbeat service. Merry Christmas, Kelly!

    Photos
    Great Alaska Seafood - Crab leg vs husband's arm

    Crab leg vs husband's arm

    Great Alaska Seafood - That is a dime on the right

    That is a dime on the right

    Great Alaska Seafood - Crab legs

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    Crab legs

    Ninilchik General Store - grocery - Updated June 2026

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