We had a very frustrating and horrible experience with the doggy daycare associated with Noah's Ark Vet Clinic and Boarding, Muttesori. The techs that work with the daycare, Jen and Nicky were not helpful and made several customer service mistakes when dealing with us as new customers. First off, don't trust them when they review your dogs vet records. They called us to say that both our dogs needed two shots each that they did NOT need. We went to see the Noahs Ark vet, Dr Dee and our records were properly screened there and it was determined that in fact they did NOT need these shots. If our records had been screened with care at the daycare by Jen properly then she would have seen that she was clearly mistaken. Next day we brought our dogs in for their very first day of doggie daycare and my husband was given paperwork (contract) to sign that was incorrect and was meant for the dog boarding facility. The contract listed that our dogs would only be taken out for potty breaks three times a day??? Why would a dog owner knowingly leave their dog in doggy daycare all day if they knew that they only got three potty breaks during the day. And my husband and our two large weims were made to wait in a narrow hallway on the stairs for 15mn before being helped. Then they were left to sign this contract while all the dogs were barking in the background and other customers were coming up and down the stairs with their dogs. This was completely unprofessional and distracting for both the dog owner and the dogs. My oldest dog, Moose (the protective male) growled and barked at another dog that came walking up from the stairs behind him and the daycare worker, Nicky reprimanded my dog for that behavior. She told him, "he better watch himself". Whoa, wait a minute...my dog is new, first day at their daycare, he's on a leash and a dog approached him from behind while he was crowded on the stairs in a narrow hallway with tons of other barking dogs in the background. What part of that situation wouldn't make any dog nervous and put the dog on the defensive? If the daycare worker knew anything about taking care of dogs and animal behavior then she would have known NOT to reprimand the dog for only acting in natural animal behavior. Rather she should have made our dog feel at ease in a new, strange environment and comforted him so that he would have felt threatened. It was not negative behavior, it was natural for him to bark and growl at another dog that suprised him coming up the stairs behind him. Maybe dog daycare workers should get educated on normal animal behavior and how to interact with dogs first before getting hired. Absolutely unprofessional behavior on the part of the workers that work at Muttesori Doggy Daycare. Neither of the employees bothered to apologize for their horrible customer service skills and lack of professional behavior when dealing with new customers. Awful!!! Now our experience with Dr Dee in the vet clinic was the complete opposite. She was kind, fun and really showed a love for animals. We were very comfortable and happy with her services the day prior when our dogs got their exam. Sad to see that her same work ethics are not passed on to her employees. I am not telling anyone to avoid this business but I am going to warn you NOT to expect organization, accuracy with your dogs vet records review, professionalism, courtesy in customer service and you will definitely experience a lack of responsibilty with the daycare workers. Good luck!!! Worst doggy daycare experience ever and we have been taking our dogs to different daycares over the past 5 years as we've moved around due to military relocation. Sad. We had high hopes for this place because on the phone they brag about their services but their actions don't live up to their talk. Go somewhere else or just hire a dog walker that you can interview yourself. read more

Dr. Terry listened to all my concerns not just the ones I made the appt for. He took a real interest in wanting to heal my dog. The bill was very expensive, but mu pooch is healing, running jumping and playing like the champ I know she is. My trainer Jen confirmed that I made the correct decision and she was correct as usual. You pay for great service you get great service! read more

I had taken my 3 dogs in for their annual exams. 2 and a half weeks later, after boarding at a kennel two had diarrhea and one was vomiting. This happens every time they board there. I took them in to Dr. Terry. He listened to me but did not believe me. Kept the vomiting dog over night and ordered expensive lab tests. Thought he might have lymphoma (keep in mind he had "examined" same dog two weeks before and said he was fine). I picked up my dog next day. Dr. Terry did not have lab tests back but said dog was doing well on antibiotics. He said he must have eaten something (duh! I told him). Cost me a thousand dollars!!!! Serious. For dog diarrhea and vomit. Topper was they never even called me with the lab results. read more

The only positive thing to say is that my dogs survived their stay... Unfortunately my bank account did not. This place nickel and dimmed us; a 10 day stay for 2 dogs cost us nearly $900. To start with our dogs had all their shots etc prior to going which they verified prior to dropping them off. On the final bill... $40 per dog for worming including a $5 fee to dispose of the needles. Requested a bath for pick up, no cost was given but expected $20 per dog, was billed for over $100. They were not groomed just bathed. We were encouraged to. Pay for individual play packages. We wanted them played w together we were told $9 per session together, final cost was $9 per dog but not for a longer session. Finally our 1 year old pup got a nervous belly, since this was her first time being boarded, the vet completely over did it charging over $100 in meds and special food. But she wasn't too sick for the special play in fact their notes state she was playful alert and eating/ drinking. When I asked to discuss the final bill the manager was completely stone walled. I requested a break on the bill or some adjustment and was told no discounts until our dogs were there for more than 10 days. I responded by saying I would tell everyone to never bring their animals there that they completely take advantage and pad their bills, she replied OK. A little good will could have gone a long way in this situation but I was totally dismissed. Never take your animals here! read more