My dog was attacked by a pack of dogs after I asked them not to put her in a play group only to…read morefind out they did just that so they didn't have to do individual care. She was mauled and beaten with a shovel, jr staff told me about the shovel. Do not take your loved ones here!

Owner is very condescending and difficult to work with. The last time I drop my dog off I overheard…read moreher on their radio system describing my dog in way that was less than acceptable. There are great employees there but unfortunately the owner needs to refresher customer service skills.

We had a very frustrating and horrible experience with the doggy daycare associated with Noah's Ark…read moreVet Clinic and Boarding, Muttesori. The techs that work with the daycare, Jen and Nicky were not helpful and made several customer service mistakes when dealing with us as new customers. First off, don't trust them when they review your dogs vet records. They called us to say that both our dogs needed two shots each that they did NOT need. We went to see the Noahs Ark vet, Dr Dee and our records were properly screened there and it was determined that in fact they did NOT need these shots. If our records had been screened with care at the daycare by Jen properly then she would have seen that she was clearly mistaken. Next day we brought our dogs in for their very first day of doggie daycare and my husband was given paperwork (contract) to sign that was incorrect and was meant for the dog boarding facility. The contract listed that our dogs would only be taken out for potty breaks three times a day??? Why would a dog owner knowingly leave their dog in doggy daycare all day if they knew that they only got three potty breaks during the day. And my husband and our two large weims were made to wait in a narrow hallway on the stairs for 15mn before being helped. Then they were left to sign this contract while all the dogs were barking in the background and other customers were coming up and down the stairs with their dogs. This was completely unprofessional and distracting for both the dog owner and the dogs. My oldest dog, Moose (the protective male) growled and barked at another dog that came walking up from the stairs behind him and the daycare worker, Nicky reprimanded my dog for that behavior. She told him, "he better watch himself". Whoa, wait a minute...my dog is new, first day at their daycare, he's on a leash and a dog approached him from behind while he was crowded on the stairs in a narrow hallway with tons of other barking dogs in the background. What part of that situation wouldn't make any dog nervous and put the dog on the defensive? If the daycare worker knew anything about taking care of dogs and animal behavior then she would have known NOT to reprimand the dog for only acting in natural animal behavior. Rather she should have made our dog feel at ease in a new, strange environment and comforted him so that he would have felt threatened. It was not negative behavior, it was natural for him to bark and growl at another dog that suprised him coming up the stairs behind him. Maybe dog daycare workers should get educated on normal animal behavior and how to interact with dogs first before getting hired. Absolutely unprofessional behavior on the part of the workers that work at Muttesori Doggy Daycare. Neither of the employees bothered to apologize for their horrible customer service skills and lack of professional behavior when dealing with new customers. Awful!!! Now our experience with Dr Dee in the vet clinic was the complete opposite. She was kind, fun and really showed a love for animals. We were very comfortable and happy with her services the day prior when our dogs got their exam. Sad to see that her same work ethics are not passed on to her employees. I am not telling anyone to avoid this business but I am going to warn you NOT to expect organization, accuracy with your dogs vet records review, professionalism, courtesy in customer service and you will definitely experience a lack of responsibilty with the daycare workers. Good luck!!! Worst doggy daycare experience ever and we have been taking our dogs to different daycares over the past 5 years as we've moved around due to military relocation. Sad. We had high hopes for this place because on the phone they brag about their services but their actions don't live up to their talk. Go somewhere else or just hire a dog walker that you can interview yourself.

Dr. Terry listened to all my concerns not just the ones I made the appt for. He took a real…read moreinterest in wanting to heal my dog. The bill was very expensive, but mu pooch is healing, running jumping and playing like the champ I know she is. My trainer Jen confirmed that I made the correct decision and she was correct as usual. You pay for great service you get great service!

Just what we were looking for in reliability and care. Our Tootsie has experience trams in her…read moresweet 6 years. She came out calm and ready for her next activity

Great grooming for my shitzu and Pomeranian. Got me in because of a cancellation. We are…read moretraveling so am very appreciative they helped us out! Did a wonderful job!

My first time trying them out with my new dog and they were wonderful! Definitely recommendread more

They gave my dog back bleeding because they cut his nail too short then laughed when confronted and…read moresaid it happens all the time and to put quick stop on it! Also these people are mean and not patient when animals when they fuss! Very aggressive for a dog groomer! 10/10 WOULD NEVER RETURN OR RECOMMEND

I like the "Petco" store, except for one particular thing which I will get to in a moment. I have…read moretaken my male Siberian Husky (named "Skye") to this store for the Sunday pet clinic where he was given his full set of shots and he had a microchip inserted beneath his skin for future identification if/as needed. Skye has also been there more than once for their basic dog grooming service. However the "one particular thing" that bothers me about this store is their checkout service. The store has about 3 cash registers available to use for checkout, but 99% of the time there is only one checkout lane open with a line of 6-10 people waiting to pay for their goods. I did mention to the single cash register operator (one time when checking out) that the store should open another 1 or 2 registers to reduce the waiting period. The person responded saying that they would do that if they had a sufficient number of store employees available to operate even one more cash register checkout lane. I understand that a number of businesses have had to reduce their hours, or close entirely for a day, because they could not find a sufficient number of people willing to work at that business. However, when one has to stand in line for (what seems like) 10-15 minutes to pay for a single dog chew toy, it still is very bothersome (at least to me). There is another "pet store" in town that goes by the name of "Cold Spot Feeds, Inc." (locally known just as "Cold Spot"). On more than one occasion, when shopping for my Husky, I have thought about that long wait in the checkout line at the "Petco" store, and then decided to do my shopping at "Cold Spot." The "Cold Spot" store has a single, but very efficient and large, "Checkout Desk" (or "Checkout Kiosk") with multiple people waiting to answer customer questions, assist customers with advice or with finding in-store products, and, also, to quickly checkout each customer. I find that, even if an item costs a bit more at "Cold Spot," I am willing to pay that "extra amount" in order to shop at a store that provides me with an efficient (and quick) checkout experience.

Friendly staff in a big box store. Always helpful, knowledgeable and respectful. If you have a…read morequestion that they can't answer at the time they'll find the answer and contact you directly to follow up.

My husband and I have been going to Lynn for the past 2 years with our 3 huskies for grooming and…read moreshe has always taken amazing care of them. Whenever we pick them up, they always smell amazing, the shedding is a lot better (vacuuming up after 3 huskies is a full time job), and she always gives them a little something based on the time of year such as a bandana or a feather. For St Patrick's day last year, she put a little green coloring on our all white huskies paw and I thought it was adorable. She always asks before doing something like that as well which I really appreciate.

This was by far the worst experience I ever had with a groomer . This one was clearly lazy, any…read moreknots she just shaves off rather then brushed out. Also upon meeting her she was extremely rude as I was a first time customer my first impression of her was set off by this . Also the place itself inside looks very unkept but I am a very open minded and forgiving person an tried not to judge a place by there appearance . But in this case the quality of the store An quality of employee and service was all complete crap . I am so upset that my beautiful Persians turned out this way. In the process of trying to get a refund .. worst part of it all is even tipped this women . I usually always check before leaving , serves me right never again will I let a busy day get in the way of making sure things are done correctly .

Dr. Dee and her staff are amazing, my pup DeeOGee loves going there when we get in the car to go…read moreshe is ready, once we get there she pops out the car and halls paws to the door. They are VERY caring people who truly care about animals of all kinds. Its very easy to get an appointment even in an emergency situation. I would HIGHLY recommend Animal House for all your pet needs.

Doggie day care, buyer beware! The play yard has pea gravel mixed with sand and if you have a high…read moreenergy dog I'd recommend another place. Our dog was inadequately supervised during outdoor play for two days leading to what THEY euphemistically call "pebble paw". The fact that they have a name for it tells me it's not the first time they've seen it happen. His foot pads were so abraded and painful he could barely walk. Never going back.