The dentist and his assistant were great, however my experience with Karen in the front office has…read morebeen bad enough that I will never return. After having multiple billing issues and calling to ask for assistance, she was very rude and unhelpful. I was told multiple times in a very rude way that these insurance companies just don't want to pay. This was a large dental bill and it was quite stressful for me. After calling my delta dental insurance to inquire because I was told she wouldn't help and I'd have to do it myself they were quite upset. She was sending it incorrectly! Within a week it was paid. I would never treat a patient the way she did and I don't want to be associated with an office that allows that.

This was one of the most unpleasant experiences I have ever had with a dental office. They…read morecontacted me the day before my appointment to inform me that they no longer accepted my insurance. They attempted to persuade me to pay the full price for treatment since I had no time to find an alternative. I was referred for additional care and, apparently, was invoiced afterward. I never received the invoice and was subsequently sent to collections. If you seek to be overcharged after the fact and work with an organization that lacks effective communication, this is the place for you. .

Went to RH location. They left decay and put a filling on top. My tooth started to look grey under…read morethe filling. Went back to my old dentist where they took photos to show me and fixed it. This was the younger dentist. When I called to ask what was billed to insurance the old lady hounded me and didn't want to give me information. They did not care to get clearance from my obgyn. Malpractice at its finest

**update would give a 0 rating if I could…read more There's a credit reimbursement that I've asked about since April 22 via email, no response. May 13th, via text, no response. Talked to Lily 5/19 who told me the reimbursement request would be submitted and that I should expect the check 4-6 weeks. July 15th, sent text for status, no response. July 16th called and spoke to Lily who proceeds to tell me: she read my text and asked Barbara about it. It seems the lady who works remotely (they have a hard time reaching her) didn't submit the request. I then asked if I could speak w/Barbara and was told she's in a meeting. I then asked if there's a corp office she said there isn't one. She then told me looks like there was some kind of system problem so they need to resubmit the request and it will take the bank another 4-6 weeks to process it! I am beyond disgusted with the blame game. Dealing with this billing department has been horrific!! Now it's safe to say they're trying not pay me my money which isn't setting well with me at all. I will NEVER go near another Apex Dental again. *update Waiting for the bone graft to heal before proceeding w/the next step. The reason why I changed to 3 stars is because of their billing process. I've talked to the billing rep and front office on a few occasions because my insurance has been waiting since November for them to submit a narrative and provide the medical necessity so they can pay that portion of the claim and I pay my portion -so far they have not received it yet (I have NO clue why). The next step of this process is going to be more expensive and I can only imagine how difficult it would be for documentation to get sent to the insurer. I'm not feeling comfortable about proceeding w/this office right now! Just had my 1st visit for a tooth implant process and this was the extraction! Dr. S did a wonderful job, she numbed me up so well that she had to tell me when the tooth was extracted. She's warm and personable and patiently answered my questions-very transparent. Other than hearing the drill and feeling pressure the experience wasn't bad at all! Clearly she's highly skilled. Gisele and Stefanie thank you for assisting her and reassuring me. Now I don't feel too uncomfortable with the remaining treatment. Thank you! Sibrina

I had a great experience. They really took care of me, and I'm usually nervous about visits before…read moreI came here. I had the most comfortable dentist experience I've ever had. Dr. Swain's sense of humor put me at ease. I'm glad I found out about this practice.

Amazing Dentist's! Quick appointments and a warm calming environment. Dr. Swain noticed my anxiety…read moreright from the beginning and talked me through my whole procedure. Very professional, friendly, and knowledgeable. Made sure to explain things, answer any questions, and frequently make sure you are comfortable. This is the place to go if you are looking for timely and thorough dental services. A great experience from start to finish!

Hands down the best dentist office I have ever visited! I got my smile back and finally feel…read morecomfortable taking pictures showing teeth! Dr. K and his team are outstanding! First time in my adult life that I have completed all of my suggested treatments and it feels so good! No pressure just professional and expert recommendations! I am grateful for every single person in this office!

Please do not value the other review for this practice. The reviewers are fake and don't live in…read morethis area. I have visited Dr K at Monroe Family Dentistry looking to have a filling replaced and general cleaning care. They ask for payment when you walk in and I paid $99 for bite wing X-rays and an exam. The receptionist tried to sell me a program for treatment which works only in their office for another $300 even before I met the Dentist. I declined the offer. I waited about 30 minutes before I was called back to my appointment. Lots of staff on lunch break and I could smell the microwave odors heating up what smelled like fish teriyaki. The hygienist was friendly but did not have much to experience and while thorough, refused to clean my teeth on this visit. I am still unsure why as I had scheduled an appointment. The dental equipment did not function well and she had a tough time doing some of the diagnostics. After about an hour in the exam chair, my god, the Dentist came in. His scrubs were tight fitting, I guess to show his muscles off, but it felt uncomfortable me as he barely touched my mouth mostly looking at X-rays. Even though I had answered a questionnaire about being a non smoker, he asked me 4 times if I chewed tobacco. Very unusual. I kept asking about what I could do about my filling being replaced and he would not reply. I began to feel very uncomfortable. Without looking at my mouth he rolled his chair away from me and stated, " YOU HAVE SEVERE PERIODONTAL DISEASE AND NEED MUCH WORK". I held back laughter as I knew something was up. This was a real conman at work. I have regularly had dental cleanings and have no disease of teeth or gums. DO YOU HAVE Any QUESTIONS HE SAID? I peeled off about 10 to him and then he told me I needed a $1000 dollar bit plate claiming I grind my teeth and was breaking them apart. Wow! Then he told me I should consider having my jaw expanded surgically. Now this visit just became malpractice. I kept my peace and allowed the Dentist to leave the room. The front desk gave me a detailed treatment plan for a cool $3200. Needless to say I am not going back and I have found a wonderful dentist who cleaned my teeth and is filling my lost filling back and doing one other filling for me. That's all I had. The new dentist said I didn't even have tartar and my gums are wonderful. Said he wished all his patients took as good of care of their teeth as I do. I also noticed many families with children at a Dr K's office. It worries me that he is doing unnecessary work on children. This is outright fraud. Please stay away

This dentist has successfully guided us through multiple dental emergencies over the years with my…read morethree kids. Dr. Boyne is so kind and eases my children's nerves when they are fearful at appointments. They have patiently endured my screaming three year old who hates the dentist. I would highly recommend this practice.

Really, love the staff. Great pediatric dental care…read more I couldnt imagine talking my children elsewhere.

I have always had positive experiences with this dental group. From the front office, back office,…read moredental assistant and dentist, they have always treated me with kindness and compassion. I'm one of those that have a true anxiety when it comes to dentist procedures and they always treat me with care.

After my old dentist retired, I moved through a couple of dentistry groups, never quite finding…read morewhat I felt comfortable with. It seemed that my care was not the most important part of the visit, rather they were preoccupied with trying to sell services, products, etc. After getting a referral from a friend, I visited Murdock, Geary and Bilman Dentistry almost 3 years ago receiving service from both Dr. Bilman and Dr. Geary. Most recently, I had to have a crown fitted. Dr. Geary did a great job, no pain, very attentive and thorough. Dr. Bilman is equally professional and always has the patient at heart. The staff is very accommodating and a great group of women. I give this group 5 stars and recommend them 100 percent.

Dr. Billman is excellent! He removed three of our children's wisdom teeth. Our sons loved him as…read morehe explained the procedure very thoroughly to them. He is professional, caring, takes the time to explain everything and provides excellent service.

I made the mistake of reading reviews . I had to get it done , my surgery was scheduled with Dr…read moreRonda Carter. Because I read two peoples bad experience my anxiety was very high. Dr Carter was professional and my tooth removal went very smooth .

Great service, fast and efficient .... Nails ur treatment, extremely caring! I got a last minute…read moreappointment, and he was very caring even post the treatment. Simply loved the experience!

Recently my husband had an old filling fall out. After going to our dentist, he was referred to…read moreBeam Endodontic for a root canal. When he called to schedule his appointment, he told them our insurance. They said they accepted our insurance and asked him if he planned to put the charges on a credit card. When he said yes, they quickly pounced on the opportunity to get him scheduled within a day. Never did they disclose that they were not a network provider for our insurance and would be charging us 3x more than what we would have paid at a network provider. My husband assumed that he was being referred to a network provider by our dentist office, since they participate. When he went in for his consultation, there was no signage anywhere in their office to let patients know they were not a network provider nor was he told. Absolutely no transparency. To top off the deception, when he was paying with his credit card, he was told that because we had Dental Plus, he would get "a lot of it" back after insurance paid. All the more reason for us to believe we were dealing with a practice that would honor the maximum allowable amount insurance would pay. It wasn't until after Bean contacted my husband to say he was getting a whole $58 of the $1,111 he was charged back that we realized our mistake. Yeah, that was "a lot" of it back. The insurance company did send us a check for $107 toward the bill. Still- $165 is not much of a bill that was over $1000. I went to their office to explain how deceptive their billing had been and to see if they would do anything to help us out. I was basically told that you get what you pay for because they have such exceptional service. Like no other network dentist in Rock Hill could have performed a root canal like they did. The smirk the office manager gave me when I explained that it would have been nice to have the opportunity to find a network dentist was priceless. They really think they are better than everyone else. Well, my husband might disagree. During his root canal, he was told there was a hairline fracture in the tooth. This was after drilling started. He was asked if he would rather have it extracted. When he said yes, the doctor told the assistant to tell the front desk to schedule him for another day. This was AFTER drilling started. My husband didn't want to be sent home and suffer until they could reschedule him for the extraction so he went ahead with the root canal. How is that for service? So, I write this lengthy review so that others won't be taken advantage of during a time when they are suffering from tooth pain. Be sure to ask about network participation. We learned a VERY expensive lesson that offices like this are only out to make money- at least Beam appears that way because they refuse to work with us and honor the price our insurance allows.