Beautiful showroom with everything you could need for remodeling your home. They even have outdoor…read morematerials to cover your landscaping needs! It's currently going through some construction, but the secondary door they've moved entry through is well signed and easy to navigate to from the parking lot. It truly is a one stop shop for customers wanting some place easy for picking materials. I have noticed that a few direct sales customers (meaning they were window shopping without a contractor) didn't like having to sign in. This is there for the contractors to help let us know when you stop in and what you liked. It may be bothersome, but it helps everyone in the long run. Same for their displeasure when trying to purchase items. It may be a little more work than simply shopping at a home depot or lowe's, but the variety of selections you get here is so worth just a little extra time for that access.

We came to look at quartz countertops For our kitchen and this place had a huge selection, all the…read moreway up to jumbo slabs. The selection was very good with numerous selections on display The staff was helpful, both in showing us the products and helping us with next steps. I would definitely recommend MSI Phoenix

Pierre at Place of Clay is the best! I live in California and had a small repair project that…read morerequired a few pieces of 8" by 8" Saltillo tile. Finding real Saltillo in California has become next to impossible for some reason. No one seems to carry it anymore even though we have so much Spanish architecture. Fortunately a google search helped me find this place. Thank goodness Phoenix still values good Saltillo. I called and was treated very warmly by Pierre. I sent him a few pictures of the missing tile and he was able to find just what I needed. He sent them out to me in California and they were packed so carefully that they arrived in perfect condition. I can't thank him enough for the excellent service. I was finally able to complete a repair that I had almost given up on. Thank you Pierre and thank you Place of Clay!

Still updating my house so thus is my 3rd time visiting and Mr.(Lino) Juarez. He is still there and…read morestill providing great advice. As previously said, I've been to the big box stores looking for stuff. But when you try and find somebody to find out if a certain tile has been sealed or how to put it down? And what will hold it? Or how to maintain it? There just isn't anybody who knows. Mr.Juarez has all that knowledge of thirty plus years working in the industry and he can/will provide you with some valuable information; so that you don't get stuck with something you're not going to use. It's always a pleasure going there, knowing that i'm going to get what I need. Mr.Juarez is a very professional and personable owner that still cares for his customers. Highly, highly recommend for any tile or home decorating ideas!

This is a great location. Excellent options and both people who assisted me were awesome. The…read morecustomer service here is top notch which is rare these days. Tracy assisted me as well as one other young lady (and I did not get her name, sadly). I will be back for my next project because I have a fun idea for a fireplace. Thank you!

We purchased Marmoreal LVT from The Tile Shop and had it installed by a business that we were…read morereferred to by the manager of the store. In less than a month after installation we found numerous fractures in the tile and notified the installer. Due to the amount of tiles that were affected we also notified the manager of the tile shop. The Tile Shop did a review and decided that the issue was due to the underlayment that the installer used. I inform them that we were also finding scratches on the tile and felt that there was something faulty with the tile. The installer claimed that he had never had any issues with any other tiles that he has installed except the ones we had. Ultimately, as the consumer we were caught in the middle with no resolution. We are extremely disappointed with the outcome of our project. We did not want to try to do repairs as we were not confident that we would not have even more issues is the problem involves areas all over our home.

Needed to replace some broken Saltillo tiles of a certain color pattern and couldn't find them…read morewhere I live (Monterey county). My son lives in Mesa, so here I am. I called to see if it was thing and yeah. Monterrey Tile has many different options and the ones we needed for a perfect match. Picked it out, told them how many, paid, they loaded...done. Going home to California with my tile. Last word...get ya some.

Customer service, return policy both awful! Would not honor…read moretheir product, which several broke during installation. My licensed, 35 yrs experienced installer said they were defective. Monterey Tile adamantly disagreed. Would do NOTHING to help me. Beware.

I work with Monterrey and their team day in and day out for my "day job" and they are amazing! I…read morehadn't had a chance to use them for a personal project until my pool construction began and I made sure to select a pool company that purchased their tile and travertine through them. I have had a wonderful experience with them and I would highly recommend using them in the Phoenix market. The tile is exactly what I wanted (a hip, exciting, not your average pool tile vibe) and the travertine....you guys--the travertine is so freaking cool! It compliments EVERY color that I have going on back there and it is currently being installed by our hardscaping as I type. Look at how stunning the travertine is! EEEK! My backyard is becoming a reality one step at a time and I couldn't have done this without Monterrey! I'll add photos of the completed project to this review when it is done as well.

Monterey Tile blamed my installer for several tiles breaking. They did NOT stand behind their…read moreproduct. My installer has 25 yrs experience, did NOT use the wrong saw blade! Monterey Tile would not help me in any way. NOT recommended.

-x Do not do business here. If things go wrong you will be scrowed. Also they do not deal with you…read moreon the up and up. We have to rework the whole sink install.

I had Desert Sky do vanities for me in my home. Jim Martin the rep was on top of it! From the quote…read moreto the choosing the slab to the install things went perfect! The turn around time from Template to install was only 7 days!! Zero problems or delays. The slab was so large that I have them using the remainder in my rent house! They have a remnant yard for small projects and can give you some good pricing on these! In short if you need countertops give them a call! You will be happy!

Come in and ask for Manny!!! He knows everything in the store. He took his time. Listen to my wants…read moreand found options I love! Great product but excellent service!

Beautiful showroom and the staff is super helpful! I went last Saturday to shop for some bathroom…read moretile and I had very nice experience. Helpful and friendly staff who tried their best to assist me. Options are a little limited compared to online stores, but the tile is high-quality and reasonably priced for European made products. Likely will be getting some tile from them.

Some good deals Have found some goodies once while…read more You need go often to see differences or products.

Eli at BMO Phoenix has put my faith back in Customer Service! I had an issue with finding some…read morespecialty parts that are difficult to obtain, and Eli walked me through the process. He followed up routinely to update me on the status of my order. He was professional, conscientious, and personable. Great job, Eli!