Come in and ask for Manny!!! He knows everything in the store. He took his time. Listen to my wants and found options I love! Great product but excellent service! read more

Beautiful showroom and the staff is super helpful! I went last Saturday to shop for some bathroom tile and I had very nice experience. Helpful and friendly staff who tried their best to assist me. Options are a little limited compared to online stores, but the tile is high-quality and reasonably priced for European made products. Likely will be getting some tile from them. read more

We've visited several times and they never have anything different and limited options

I cannot say enough about the customer service at Bedrosian Tile and Stone in Scottsdale. The staff and design representatives are friendly and knowledgeable. The selection of tile (and other flooring options) is superior to other stores. I have found unique tiles that I am sure won't show up in other homes. The assistance I had with making choices (a bit stressful on my own) was much appreciated. I am thrilled with the result of our remodeling effort. read more

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I send many customers in to Scottsdale Bedrosian's to make there flooring & shower tile selections. They Always receive great service & advice from the showroom team. They also have great prices & selection. I would highly recommend checking them out! read more

Excellent choice of current tile and slab options. Huge selections and very friendly experts to help gather sample and choose colors for your home or business. Love Bedrosians! We've been using them for years read more

Great service, tiles and countertops! I was remodeling my kitchen and bathroom and had to go in several times and everyone was so knowledgeable and helpful. Renee and Ruth were my sales reps and always went above and beyond! read more

I live in Chicago and saw a tile I liked while in this Bedrosian store- they not only have a beautiful selection of tiles but extraordinary customer service. I worked with several people- two whose names I have- Diann and Renee. They were on top of everything- writing the order, getting a quote with freight, telling me when it shipped, helping me with one broken box, and today helping me with some questions I had while we were laying the tile. They took all the stress out of this purchase and I would highly recommend Bedrosian Geryl Kramer read more

I visited Bedrosians this week. A local designer warned my husband and I that this location tends to ignore patrons, so she recommended the Broadway location instead, However, we live close by and I thought I would visit out of convenience.and I would have to confirm that it is indeed true, the staff ignores you here; at least me. I walked through the front doors, walked around the entire tile showroom, spending about 15 minutes pursuing and never one acknowledgment from staff who was a plenty. I was not welcomed, there was no greeting, no "hello, what brings you in today, is there is anything I can help you with, please let us know" despite three women and one man behind the customer service counter. There was also one woman sitting at the "kitchen/showcase" area. Is it that hard to say "welcome in", "hi", so yes, this location lacks people skills, period, they are just oblivious in regards to customer service. They have a nice selection of tile, but nothing that I need especially after visiting. Arizona Tile and The Tile Shop also on Hayden are better alternatives, both places know how to greet, plus have a great selection of tile. The Tile Shop especially stands out; the manager introduced herself personally and offered any assistance. I will not be patronizing Bedrosians on Hayden again. We do plan to remodel, we just won't buy our tile from here. read more

I am remodeling my kitchen & have found both my quartzite & quartz slabs at Bedrosians. CW brought in two slabs from another city so I could see them in person. I have been working with CW who has been very helpful, knowledgeable & has excellent taste. I stop in whenever I need to so I can match my other materials to my slabs. CW is very personable which makes it a more enjoyable experience & directs me with good ideas. He has showed me several design options and is enthusiastic about his work! It is evident that CW enjoys his job & has a flair for design. read more

Eumelia was super helpful in finding the perfect flooring for my bathroom. Had excellent customer service and answered all the questions we had. Their prices were cheaper compared to the other stores I went to. read more

We recently had the pleasure of purchasing our remodel items from Bedrosians Tile and Stone. We love the way our project is turning out and found the Sales and Customer Service Associates to be outstanding. We needed extra items, last minute and they went above and beyond to assist us (especially Ruth and Renee)! We will continue to use the team at Bedrosians, and highly recommend them for everyone. read more

First I went to a smaller yard on 19th Ave thinking I would get a great price, I found a great match for my cabinets and floor tile, but they were marked SOLD. Looking closely at the granite, it seemed to have more natural fissures, and the price was $930 / slab. My fabricator Jim from USP, said he likes Bedrosians because the slabs are not moved around and damaged like LARGER tile warehouses in AZ. I found a better match, the salesperson gave me the high/low approx price per sq ft, I was crushed, it seemed WAY high. Then he said, this is a RETAIL quote, you will get the FINAL price from your fabricator. When the bid came in from USP, I was THRILLED! ( I'm assuming my fabricator didn't mark it up any for the bid.) read more

The staff here needs a serious lesson in customer service. Their product is nice, so two stars for that. However, we walked in to a completely empty store, two people sat behind the desk didn't say hello, didn't look up, we walked around (nobody offered any assistance), walked out - again without a word from any of their staff. I mentioned to a friend I was going to go to Arizona tile for my Home remodel and she suggested I checked this place out as it was less expensive. Just another example of you get what you pay for. read more

Renee is so kind and helpful, I'd continue coming back to this store purely because of her as she's so nice to work with. Customer service is everything so I'm grateful to have found this location! read more

Our experience with Bedrosians Tile & Stone has been the best. The tile in our home is almost entirely sourced exclusively from Bedrosians, and we couldn't be happier with the outcome. They have such a great variety of selections- matte/polished, different colors, fun patterns- they have it all! The way it is displayed in the showroom is easy to see and visualize- much better than other competitors. Renee and the rest of the staff was so great to work with- she really saw my vision and helped bring it to light over and over. I really appreciated her help during the whole process. Check it out! You won't be disappointed! read more

They have a no-refund policy that they do not mention upfront. I went to the one in Phoenix. They were so nice offered samples to allow me to bring home. When I went in to ask about the refund policy at the Scottsdale location they were so rude to me. If I would have known this I would have never bought from them. They have the worst customer service ever. The only reason I called and order from the Scottsdale location was because they were closer to my home . I will not recommend them to anyone. Also my contractor is going to discourage all of his customers from going there. He is also going to let other contractors know so that their clients don't have this problem as well. Whatever you do do not shop from here. read more

As an interior designer I am very particular about what products I use and I can always rely on Bedrosians to deliver the quality and stunning designs I am looking for my projects. I have been working with Christina the store manager and she has been such great help. Christina always blows my away with her recommendations and attention to detail. She has a great eye for material selection and always follows through with providing me with samples and estimates. I strongly recommend everyone to stop in and see their amazing selection while receiving impeccable customer service. read more

Attractive tile selections. The employees are knowledgeable, conscientious and genuinely nice people. I appreciated their helpful input and suggestions as I selected tile and materials. Bostik Vivid turned out to be a good grout choice. It is a cement product with additives that gives lifetime prevention against staining and cracking. I would have given a 5 star rating to Bedrosians if they carried any tile materials on site and allowed refunds. Payment is required at time of ordering with delivery time varying from 2 days to 6 weeks. And Bedrosians has a "No Refunds" policy. These factors turned out to be relevant to my Bedrosians experience as tile installation work can involve a time schedule and doesn't always lend itself to precision in predicting quantities. The other 4 tile stores I visited have tile and materials on site and give refunds. read more

As an interior designer I have come to know and trust Bedrosians for their great line of products and their attention to detail. It is my go-to place for tile products as it has unique offerings at very good prices. I find them to have very good processes for inventory management. Between Amado, Tim and Dave, the Scottsdale location is my first stop for a lot of my projects! read more

Love their selection and great customer service, but wow is it expensive! I got a quote for two backsplash tiles ranging from $25-50! The $25 sample I can get other places for $11. Very nice shop, but out of my price range. read more

Walked in here this afternoon looking for a kitchen backsplash. Prepared to give them a sale, but needed help with our decision. We were the only people in the store and we were not acknowledged by any of the employees. Not even a simple greeting as we walked in. We walked out 15 minutes later disappointed by the lack of service and went next door. read more

Looks like a high end store but I wasn't finding what I wanted at other tile places so stopped in. I found the accent tile I wanted for my shower and it was on clearance at a fabulous price! I then found some pebble mesh pieces for the shower floor on clearance as well -- for a even better price than Floor & Decor. read more

Walked into Bedrosians last Saturday. No one else in the store except two sales people who were both too busy with something on their desks/computers to even acknowledge that I had walked through the door. Wandered around the store for about 10 minutes, was never asked if I needed any help, and left without a word from the sales staff. I was prepared to give them business for 2 complete bathroom remodels, but will be going elsewhere to find the tile/granite. read more

Worst customer service...or absence of. Walked in this morning needing tile for a full remodel. 2 people at a desk and neither said hello. I started browsing and nobody asked if they could help me or show me anything. I left and went next door to Arizona Tile where they were welcoming and helpful. read more

After visiting five other granite and tile stores in the area in addition to attending the Home and Garden show we began to wear down from the enormity of our project. We are replacing the entire flooring in the house and remodeling the kitchen with new granite and backsplash. Of the stores we visited we were either disappointed with the sales staff and/or the choices of products and the price tags that were attached. Someone suggested we visit Bedrosians Tile and Stone on N. Hayden Rd. From our first visit we were greeted by Susan, an energetic young lady with an eye for color and design. Without being overbearing or suggestive of her opinion she patiently listened to what we wanted, offered advice and gave us a bag full of samples to take home. We started with the floor tile and then moved onto the granite and backsplash choices. Each time we returned (which was often) having more questions than the time before she greeted us with a smile and a no pressure attitude. If you have never picked out granite before the process can also be time consuming for the consumer and the sales staff. The granite pieces are huge slabs stacked and leaning on each other if the top piece is appealing to you and there are 8-10 pieces behind the first one you may want to see the last piece behind the stack. The guys who work the crane to move the slabs of granite (Bobby and Amado) are so patience and understanding. Bobby even stayed after closing one night to separate the granite for us to view. Amado is amazing at communication letting you know how the process will work from choosing your selections to ensuring that you understand how Bedrosians will work with the contractor you choose. The process of remodeling your home is a time consuming, emotional, and financial endeavor not meant for the faint of heart. Susan, Bobby, and Amado, have made the process enjoyable for us and have been professional throughout the transaction. They are also easy going individuals who have a great sense of humor when needed. Once you enter Bedrosians you are in good hands with these folks! Highly recommend! read more

I would not buy anything from this store. While they gave us a good price on the flooring, we also bought the materials to lay down the floor. The grout they sold us did not come with a sealant and now we're paying the price and have to lay down sealer separately. Bedrosians claimed no responsibility and as the store and supposed experts in flooring I am very disappointed with them. I would definitely look elsewhere before dealing with the people here. They are not helpful and I will never be doing business with them again. read more

Bedrosians has an incredible selection but they also have Bridgette Phipps. She handles Showroom Sales with a level of concern and care for her clients that you don't see everyday. She took great care of me and located tile that I needed to finalize a job all the way in Washington state. Bridgette thank you. read more