For your real estate or estate planning needs, Diana is top notch…read more She has a high level of professionalism and expertise combined with genuine warmth and friendly humor that makes the experience a joy!

Diana was so professional, communicative, and easy to work with! Highly recommend her services for…read moreyour notary / witness needs.

Come twice now for passport photos. Staff is always so helpful with details and they greet you with…read morea smile. Lots of services like passport renewals, photo restoration, notary service, & mailbox rentals. Convenient hours, location, and plenty of parking right in front.

Photo Pro is fantastic! On my recent visit for passport photos, Abi went above and beyond…read more Extremely friendly, efficient and courteous. Thank you, Abi.

My experience today at the UPS store in Napa was perhaps the most appalling customer service…read moreexperience in my life. I was previously treated unprofessionally by one of the employees when dropping off a UPS shipment. Again today, the same employee spoke to me in a disrespectful and condescending manner as I was dropping the packages for pickup by UPS. I am a 65 year old man and the employee is probably in his mid 20s. Inappropriate for any employee who is supposed to be representing the UPS brand to order a much older person to do something without a please. I looked at him, incredulous that he would behave so impolitely. He maintained his hostile stare so I reminded him that I was a customer, not someone who worked for him. It was at this time that the second employee, a statuesque black woman probably in her late 30s got involved. She said loudly "it' always the same s**t with you. Those packages aren't going out today. You can take them somewhere else." I again stared, incredulous. Things escalated with her telling me to "get the f**k out, bitch" and my telling her that she was a rude cow. She even advanced toward me to suggest that she was going to assault me. I took my packages back to my van and to the UPS store at the north side of town where I dropped them (in a very busy waiting area without incident.) I also took photos of both employees. Tomorrow I will be looking into who owns that UPS franchise and contacting that person as well as filing a complaint with the UPS customer care and lodging a complaint about Store #4516. Stay away if you have any sense. The inmates are running the asylum.

I am giving them five stars because the two younger guys behind the counter had excellent customer…read moreservice. DH and I went in there to ship some stuff that we bought at Walmart and Trader Joe's back home to San Diego. We were house hunting for 10 days, and the place we were staying at didn't have pots big enough to cook rice or pasta, so I bought one at Walmart. It was a little pricey to ship this stuff home, but it was so worth it, since I didn't want to leave a brand-new stainless steel pot at an Airbnb. They were really friendly and helpful, helped me with my shipping request, and we were in and out of there in under 30 minutes. When we move up, I will likely use their services again. I also noticed that they have PO Mail Boxes, which will also come in handy. Thank you, UPS Store of Downtown Napa, you saved my day!!! :)

do not go here : very disginest tried to make me pay 47$ for a13$ price. i was subjected to…read moremisleading shipping practices and potential misrepresentation of USPS shipping services. On the date of the incident, I visited this business to send a standard document envelope from Napa, California to Santa Monica, California. I explicitly requested the most economical ground shipping option with tracking. Instead, I was informed of the following: That USPS tracking was not available for my shipment; That I was required to use FedEx tracking instead; That the cost to ship a standard envelope would be $47. This pricing and explanation appeared inconsistent with standard USPS ground shipping services. Based on my prior experience using independent mail centers in Benicia and Glen Cove, similar shipments typically cost approximately $5-$13 and include tracking as part of the service. After leaving the business, I independently verified the issue: A USPS representative confirmed that the quoted price was not consistent with USPS Ground Advantage pricing; Independent mail centers in Benicia and Glen Cove confirmed that USPS tracking is normally included and that the $47 charge was significantly above standard rates; I later completed the same shipment at a different mail center in Glen Cove for approximately $13 using USPS Ground service with tracking included. This suggests the possibility that I was either misinformed about available shipping options or directed toward a significantly more expensive service than what I requested. The behavior I experienced may potentially fall under deceptive shipping or misrepresentation practices involving mail services, including situations where customers are: Told USPS services are unavailable when they are actually standard options; Directed toward higher-cost carriers without clear justification; Given inconsistent or misleading information about tracking requirements. I am also concerned about the potential impact on vulnerable individuals. While in the business, I observed elderly individuals and individuals who may have limited English proficiency, who could be more susceptible to unclear or misleading pricing practices. When I questioned the pricing and declined to proceed, I was met with a dismissive response, including the phrase "Welcome to Napa," delivered in a condescending tone. This interaction gave the impression that such pricing and treatment may be considered normal in Napa, which is deeply concerning as a consumer and community member.

Always polite, efficient and helpful whether it's with shipping or mailing services or notary…read moreservices. We have been using them for years and have always been happy. Beats standing in line at the post office hands-down!!

Monica was a huge help with all my notary needsread more

Exceptional mobile notary service. Prompt, professional, and thoroughly attentive. Angelica…read moreexamined every document with care and explained each step in clear detail. A flawless experience from start to finish -- truly top‑tier. Every document was reviewed carefully, and all details were explained clearly. A five‑star experience. Her professionalism and clarity gave me complete confidence. Highly recommended.

This was my first time dealing with a Notary and I wasn't sure what to expect. The moment I emailed…read moreAngelica from Yelp, she got back to me within minutes. She explained the process, made sure I had all necessary documentation ready for review, quoted a fee, and conveniently made an appointment for next day service! When she came to the door, she was prompt, neat and professional. She even graciously played with my dogs, was extremely polite and a pleasure to work with. I would hire her again in a second! Thank you for your fast and efficient service, Angelica!

Lack of knowledge and poor costumer service. The employees need more training on how to treat…read morecostumers.

Multiple attempts to utilize this location and the staff are beyond rude, condescending, and just…read morenasty people prefer to denigrate customers rather than assist. Today was the last time I will ever go near this place or even the plaza again

Very grateful for her fast response time. She returned my call within 15 minutes. She arrived at…read moreour home and performed her notary duties quickly and professionally on the same day. Highly recommend her services. Thank you Elizabeth!

I asked a simple question. "Will you be going to my parent's home?" I asked this because nowhere…read moredoes it state this woman is MOBILE unless you scroll all the way down her page and read the "From the business" comment. So instead of responding with courtesy, she gave some smart a** answer and said "that's what mobile notaries do, travel to you". Would I have asked if I knew?? I also find it amusing that she immediately updated her info to show Mobile. Attached is a before pic.

Arturo was efficient and had clear communication. We were able to complete the two documents that…read morewere necessary.

Great fast service. Needed a document notarized and Arturo came first thing the next morning and…read moremet up with me at Starbucks. I appreciate him being there on time before the scheduled appointment. Definitely would recommend him to anyone that needs a notary. Easy, painless, and efficient.