This place is nice clean and very friendly, but way too expensive. Look other places you'll find…read moremuch better deals. I give three stars for the friendliness of the staff otherwise they would get a one-star.

I did end up filing a complaint with the BBB - within 24 hrs of me making that complaint I got a…read morecall from Milan and after discussing at length I was given a very fair refunds considering my circumstances. Kudos to them for doing the right thing. I never wanted my service to be totally free and paid for what I was satisfied with but no longer have to pay for what I was not satisfied with.

I went here because I bought a Groupon & I'm so happy that I did! I had the most relaxing facial…read morewith Victoria K. She took her time, was very attentive and the products they use were great. They smelled amazing too. I will definitely be back. I highly recommend!

Jen, Jen, Jen! (and Kathy ) but my experiences here have mostly been with Jen. I drive 45 minutes…read moreto get here, why? They are professionals. The place is absolutely beautiful, clean, warm and inviting. The desk ladies are calm in the face of a storm (me!), organized and laser focused. Upstairs is for full on plastic surgery, downstairs is for non-invasive (laser hair, ultherapy, micro needling, cool sculpting, etc.) Jen is my girl, she and Kathy are incredibly knowledgeable, professional and HONEST. This place is pricey so it is best to sign up for emails to get notifications on upcoming specials. I highly recommend Docere.

Full disclosure, I have been going to Seriously Skin for a few years for neurotoxin treatments. It…read morestruck me odd that a 3% surcharge was added if you use a credit card for payment. All the treatments at this practice are well over $100 since they are cosmetic. IMO, who walks around with cash to cover this. However, the reason I am writing this review is concerning the experience I had today. As always, when called back I was asked about the treatments I wanted. The assistant was insistent on trying to sell me additional treatments that I was not interested in and seemed confused when I repeatedly stated what I wanted done. Please note, I always do the same thing, brow furrow and crows feet. I am not exaggerating when she repeatedly stated that I wanted two other areas for neurotoxin treatment that I did not want (forehead and lower face). I corrected her multiple times and it struck me odd as I always do the same thing. I was stunned when Dr. Tish came in and injected my forehead (her habit is to come in and inject without verifying the areas). I stopped her from proceeding. Please understand, my forehead doesn't need help, but my eyes and furrow do. As you all know, the neurotoxins are extremely expensive and she wasted my money injecting an area that I didn't want injected. And as a result, less was left for the areas that I wanted targeted. I assumed she would apologize for the mistake and then correct the error. No, she did not. I am extremely dissatisfied with the results as I didn't get the full service that I paid for and she didn't offer to remedy the situation. I will never go there again and you are a fool if you trust your face to her. Lastly, any Doctor that is doing a procedure should, out of due diligence, confirm with the patient the procedure. She never has done that and in my mind, it is lazy and borderline malpractice.

Dr. Kish has an Amazing new Esthetician! Daniella is amazing and takes her time with her clients…read more She is a breath of fresh air. Highly recommend her

Lisa is very professional, friendly, and knowledgeable. She clearly explained the laser hair…read moreremoval process and the expected results. Her office space is clean, comfortable and relaxing. I've been very happy with the results and would highly recommend her.

The owner did my legs and bikini line, and she was great and very sweet! Very gentle and quick…read moreprocess. No issues. I saw results after a few times, so I was happy about that. Recommend this place as it is affordable and you're in and out!

I went for Botox. Jen the PA was great.. She explained…read moreeverything and it all went well. They were professional and probably comparable in price to everywhere else.

This review concerns how the Patient Experience team handled a visit to The Skin Center on…read moreSeptember 19, 2024. I had been a client for about a year and a half, regularly seeing an outstanding nurse, D.M., who left in April 2024. Every treatment from her--Dysport, filler, and even treatment for my gummy smile--was perfect. She completely corrected that issue, and I was consistently pleased with the results. On September 19, I saw a new (to me) practitioner, Bailey. She was kind and seemed to understand that I just wanted to maintain the results D.M. had given me. Unfortunately, that wasn't how it turned out. I contacted the office with concerns, and Bailey responded quickly and scheduled a follow-up for September 24 to correct the Dysport placement that hadn't reduced my gummy smile as expected. I appreciated her willingness to fix it, and I understood that, as a new patient to her, a correction might be necessary. In the following weeks, I noticed heavy creasing around my face--outside my normal smile lines--and saw this clearly in photos. I compared them to earlier images from just a few months after my last visit with D.M., and the difference was significant. I contacted the Skin Center again. Bailey was once again helpful and kind. She said it could be related to the crow's feet injection spreading to the zygomaticus muscle, which affects lip elevation. She explained that if that was the cause, the best solution would be to wait about three months. She also asked if I had experienced weight loss; I had lost about 8 pounds, but not enough to explain the change. After doing some research, I found images showing the results of neurotoxin spreading to the zygomaticus muscle, and they matched what I was seeing. I was grateful the result was just creasing--some outcomes are worse. I appreciated that Bailey was transparent and gave me two options: she could fill the creases at no charge or I could wait it out. She recommended waiting, and I agreed. The experience took a disappointing turn when I asked for a refund and the Patient Experience team got involved. I requested a full refund to my original payment method, as the results were not what I expected. Anna Lukas responded that the creasing was not caused by Dysport (despite Bailey suggesting otherwise) but said they wanted me to be happy. She added that the product Bailey used for the correction had already been "comped" and offered a partial refund or in-center credit. This response was frustrating. Corrections are routinely done at no charge and shouldn't be framed as a special favor. More importantly, offering credit assumed I'd return, even though I wasn't sure I wanted to. Anna's tone implied that the problem was my face--not the treatment. I responded that I wasn't open to a partial refund or credit. Anna later said I could receive a full refund--but only if I signed a legal document including a non-disclosure agreement. I found that extremely inappropriate. No patient should be silenced from sharing an honest experience, especially after a cosmetic procedure left them visibly worse than before. I was embarrassed by my smile and sought answers in good faith. Bailey and Faith responded with professionalism and kindness. Unfortunately, I can't say the same for the Patient Experience team. To be clear: Bailey, Faith, and especially D.M. were all wonderful. The issue is not with the Shaker Heights team themselves--it's with how the Skin Center's leadership responds when things go wrong. Rather than taking accountability, they deny fault, offer token gestures, and rely on legal tactics to quiet dissatisfied patients. I can't recommend the Skin Center--not because the team at Shaker Heights lacks skill or care, but because if something goes wrong, the Patient Experience team is not equipped to handle it with empathy, transparency, or integrity.

September 2025...I had 2 procedures for cool sculpting for bra removal rolls...after healing…read moreprocess it looked worse...I had to go somewhere else to correct the problem they created..I wouldn't recommend this location in Mayfield heights to help solve your problem..I can say personnel was ok...wasted of my money. I called to speak to consultant...no response. Unhappy customer..

Take this as your warning - DO NOT GO HERE…read more Whatever skeezy scheme this place has going on needs to be put to an end. I first visited here in 2019 where I was supposed to just be going in for a consultation. But tread lightly because they will con you into signing that day with the promise of lowest prices possible and a guarantee that you will be locked in to a low co-pay amount for touch-ups for life. Fast forward to today, I scheduled a touch-up appointment for the price I was "locked into" only to show up and be told that the price doubled.. Now of course this was never communicated to me beforehand and I wasted my time driving all the way out there and the staff could do nothing about it. I called customer service and they are terrible and will do nothing for you. So from the skeezy sales person all the way to corporate executives... this place is full of money hungry thieves. Oh and this isn't the first time I've had issues. They also promised to make up for all missed appointments during COVID, but they didn't make up for them. So it's just money down the drain and probably the reason why I even needed touch-ups in the first place. I should've known better but at this point I'm already locked in. But I will NEVER be going back for touch-ups. -000/10 do NOT recommend. Save your time, money, energy and headaches - go elsewhere.

Dr Durden has been treating my skin cancer for at least 10 years. She's an expert at what she does,…read moreand she makes you feel comfortable with the body exam. The receptionist and all of the girls working there are all very professional and personable. I recommend Dr Durden if you're looking for someone specializing in the skin.

Dermatology: They are professional, kind, and knowledgeable. I felt comfortable in the diverse…read moreenvironment. They welcome new patients. The Doctor is a great listener. I was referred to safe and natural products. I found a new home for all my family's skincare needs.

I cant thank Dr. Orafu and her team enough for helping to restore my face and making vast…read moreimprovements to both my skin health and overall appearance. When I first came to Dr. Orafu's office, my face looked like it was soaked in a vat of bourbon, left hanging out in a smokehouse and then ran over with a car - it was bad. But due to Dr. Orafu and her team's care and consultation, they made tremendous strides in knocking off a few year's worth of wrinkles, fine lines and rings under my eyes. I would recommend her to anyone.

Love, love Dr. Orafu! Their Mona Lisa gave me life! I've been through radiation and chemotherapy…read moreand have had a lot of residual side effects. My oncologist recommended I try the Mona Lisa to help with vaginal dryness and I noticed results after the first session! I've completed all the sessions and I swear my vaginal dryness is gone and my husband is sooooo happy and so am I. Thanks so much Dr. Orafu! Plus your staff is AWESOME

Absolutely obsessed with this place. I've had a bunch of services from lasering and aquafirm to…read moreflip filler and Botox. The staff was super knowledgeable and Carly did an amazing job with my lip filler! So happy with my results.

After trying another form of laser hair removal years ago, I was skeptical on trying it again. Now,…read moreI wish I hadn't waited so long to try NCL!! I love everything about going to my appointments...from the convenience of the location to especially Barb and staff! They are wonderful!!!! And needless to say the laser hair removal has changed my life. After 2 sessions I could see a difference. Now after 5 sessions, oh what a difference! Don't wait any longer...take the plunge, spend the money, you won't be sorry. Thanks North Coast Laser, you've made a significant impact on my life!!!