Before Nola Carpet cleaning my 525 Sq ft apartment smelt like my dogs bathroom. It was horrible I never thought anyone could get the smell out. They came in the first time and cleaned very well and I thought the smell was gone. But everyone knows how well puppies are at stinking stuff up, over the week a small hint of smell came back. I called the office right away and they sent someone out the same week to come take care of all of my issues! I didn't have to pay a cent more! The only reason they don't have 5 stars is because I did pay a lot more then the advertised price online. In the end it was worth it! read more

These guys just cleaned a rug and sofa for me and I have to say they did another awesome job. They were a little late getting here this time so I am not giving them 5 stars but the price was fair and the cleaning is great. read more

Nola Carpet Cleaning - My clean sofa - Carpet Cleaning Near Me - New Orleans, Louisiana

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Amazing job on cleaning a very very dirty rug. My rug is expensive or else I would have thrown it away because our dog had been sick and had horrible accidents on the rug. Luckily for me I called Nola and they picked up the rug the same day. The technician warned me it would take about a week to ten days to treat it at their rug bath and true to his word it took 8 days but oh was it worth it. They returned the rug in almost new condition and it smelled wonderful! I am elated with the service and the price of my rug cleaning ! I highly recommend this company to everyone that is in need of rug cleaning services. read more

I'll definitely use them again. I obtained a quote from their website and set up the cleaning the next day. The cost was exactly as quoted. The communication from the company was very good as far as following up to let me know he'd be a little later than expected. When the gentleman showed up, he was very courteous and professional. I would definitely recommend this company. read more

$500 and 6 months later my couch looks worse than when he started. I've spent the past 6 months playing phone tag and putting up with Mr. Merrill's excuses and failures to show up to appointments. He not only admitted to using a bad batch of protector on my couch, that left these horrible brownish-yellow streaks all over, but for the past month has refused to answer any phone calls, or show up to fix this issue. He is completely irresponsible, I would never recommend him. I am filing a complain with the Better Business Bureau. I hope this review helps someone else from making the same mistake I did. read more

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I dread turning my house over to strangers but Nola carpet cleaners made the experience as painless as possible and they did a great job. I highly recommend them and will be using them i the future. read more

I am sorry to say I am just reading these reviews now. DO NOT GIVE THIS MAN YOUR RUGS. william merrill has had my rug since September 4. after about 3 weeks, he brought the rug back to me and it seriously looked like he hadn't touched it. still dirty and with new grease marks on it. he said I should let him take it back with him for a more extensive cleaning -- he said he didn't do that the first time because he feared I would be mad if the wool shrunk like an inch. this is a 9x12' rug. so I let him take it back with him. big mistake. he has told me twice since then that he would be here at the certain date and time, then hasn't shown up. lots of excuses, like the other reviewers said -- car accident that landed him in the hospital overnight. his child being in children's hospital for four days. a big job in Slidell so he couldn't get away. he didn't show up again at 8 am today (he said he would come on his way to "church"). so I have been calling and texting him all morning. of course his voicemail isn't set up. he finally just answered, at noon, like I had woke him up. he acted like he forgot and was soooo sorry and that I would have my rug back later today. I told him I didn't believe him and to tell me where he was and I would come get it myself. said something like he hadnt been home yet, so I couldn't. what?! then he said that he couldn't come today and that he would leave it on my front porch tomorrow and would not charge me for the cleaning. I again said I didn't believe him, and he said "I'm not a thief" and that he would leave it on my porch. then he hung up on me. so, yeah, right. I'm not holding my breath. if my rug isn't here tomorrow, I'm going to file a police report. read more

The owners of the company actually contacted me to let me know the employee had been fired and they would be delivering my rug and not charging me. read more

I've put their services to the test over the years. From cleaning a memory foam mattress, to carpeted steps, to my rain soaked car. They took care of it each time for a very fair price. I've never had to wait days to get scheduled and when they arrive they take care of business pretty quick too. And as a bonus they're locally owned. Win win. read more

The company owner called and offered to try to win my business back, which was a nice touch. I appreciate any attempt by a business to improve its service. This time the job was done much faster without all the up selling. My carpets look good. However, it again took them a day and a half to dry. read more

We were excited that they were prompt in picking up our three rugs and chair for cleaning the first week in June. Then things got ugly. First, we never got a written estimate or invoice. We were told it would cost $3/square foot to clean the rugs, but we didn't know how big our rugs were (he told us they would be measured when they got to the facility). We didn't get a written estimate of completion, we were told verbally that it would be difficult to get them back in 2 weeks as we wanted. We were flexible about that, but called once in June, once in July, and once in August to see when they would be returned and were told the chair wasn't ready because it needed so much work. We didn't get our rugs back until Nov 10th after four failed promises on a specific delivery date and time. Starting in September, we called weekly, and our calls would be returned every 4th-5th try. We heard every story int he book, warehouse damage, delivery truck wrecked, fired employees, big job out of town. We eventually were told that our rugs weren't labelled and we had to comb through digital photos to identify which were ours. I was told that there were many families in our situation, and then belittled by identifying how much their rugs were worth compared to ours and further insulted by calling our rugs Lowe's/Home Depot purchases when in fact they are hand hooked wool pieces of high quality. When they were returned finally, one rug was discolored and threadbare, and we were told it was due to insect damage, though we had no such infestation. All three rugs, but particularly the largest, had such an intense chemical smell that a guest had her first asthma attack in a year immediately upon entering the house. He wanted to charge us $800 for the service, which was laughable considering that it took 2 weeks after threatening a lawsuit and filing an affidavit with law enforcement stating that the rugs and chair were were stolen to get them back, and he was an hour and a half late for that promised delivery time as well. It seems to be a one man operation and he is clearly in over his head, a pathological liar, an addict, or some component of all three, because though he had many excuses, none could truly explain how bad the service was. It felt like our rugs were being held ransom and they weren't cleaned well. The whole experience was awful, the worst I've ever had, and now I have to deal with an even worse chemical smell than the pet odor they were sent off with. read more