Amazing friendly staff, too crowded and chaotic with lots of tension between the for legged…read morecustomers

The owners of Wooftown and the staff are the friendliest most Awesome people in Manhattan. I love…read moregetting my toys from there for Milo. Please everybody in the Village please support this wonderful Business. Have a great day

A year ago we started ordering our baby girl's birthday cake from this pet bakery. Last year the…read morecake was a success and they even delivered the same, all the while even with our last minute order. We had previously used a local place in the west village that has since moved on so it was a rush last year to find something comparable. Our doggie loved the cake last year so we repeated the order this year. The only change was no more delivery so my son had to haul over to Fort Hamilton Pkwy to pickup the cake -- which was a quick 10 minute walk from the subway. So, the question remains whether the cake was worth the trouble. From the face of our pup the answer is a resounding YES! We are happy to find and support a local small business that goes out of their way to satisfy their customers. You will not be disappointed!!

I ordered 4 cupcakes for my dog Stella's 3rd birthday. This isn't a physical shop. You place your…read moreorder online and then meet up for pickup. I was running a little late to the pickup location, but they were so understanding and accommodating, which I really appreciated. The cupcakes were a huge hit with Stella! She got to enjoy one each day for four days, and she was a very happy girl. I'll definitely be ordering from them again. It's such a sweet way to celebrate your furry friend.

I went to their original location when it was in the Turnstyle market for Charlie's Backyard…read moreharness. It was the only place I could find that sold them at a brick and mortar in NY. I measured my dogs and got the L and XL, but when I got back, the L fits but it was a bit loose and XL didn't fit neither my dogs at all, so never got the chance to exchange it. The L was problematic because my dog has gotten out of it very easily when chaos ensues and the quality of this harness isn't sturdy. I love the style of it and it's softness, but it doesn't last at all. The stitching came out very quickly. I have ordered other adjustable step in harnesses, but unfortunately the buckles slips and doesn't keep the same sizing. Decided to go back and get another L to replace the L at home and M for the smaller dog. Checked out and tried it on the dogs, both sizes didn't fit, couldn't even close it at all. I mentioned it to them via text and they said nothing has changed and it is because your dog sizes has changed. If that was true, then I would need to replace all their winter coats, other clothing, and their other harnesses. They still fit in every single thing the same and measures the same. They also mentioned this product does stretch after awhile, but meanwhile they never mentioned this from the get when I got it previously, but now since there is a sizing issue, they are more forthcoming to sizing issues with this company. A went back to do the return, but A is a no hassle and no patience person, and basically went in there and didn't even mention anything to them, but just returned it and was offered a store credit. Because they didn't even have any XL in stock, so what a waste of trip to go there. I texted them and their reply is the person who made the return noted that the "store credit was fine as you're frequent customers and would be back to shop with us again." Let's see, I call b.s. and this shop is going to completely LIE to my face? One, A doesn't speak like that and two, I do all the doggy shopping and 3, A knows damn well that I am not a frequent shopper there. I am only there for the Charlie's Backyard harness, though lack of quality, unfortunately, it's the only one that can fit my dogs. If the M and L doesn't fit anymore because they both were ridiculously small, such a major difference, I highly doubt the XL would fit either of them. What am I going to do with a store credit? Also, how long is this store going to last when they have major competition between ecomm and other brick and mortar stores that offers better deals and pricing? Not to mention 100x better customer service and easy returns? I don't like the fact this person texting me back is going to make up stories now. It's like seriously, if I was a frequent shopper here, I wouldn't have went to Turnstyle looking for this place, since I never even knew it moved. Even Yelp still has the word Turnstyle and the map is pinned at Columbus Circle. Definitely needs work on better customer service! Don't even frequent this hood anymore, so for me to use the store credit, I would have to go out of my way just to come here. Not very convenient or easy at all.

They have quality products with super kind staff. It was sweltering hot and they let me and…read moreFrenchie hang out until he cooled down. Lovely store!

I'm pretty local to this store so I'm biased, but it has most of what you need for pretty good…read moreprices. Maybe some items Amazon is like a dollar cheaper but then you can't get items in a pinch. The workers have pets themselves so they can help give some recommendations. I also like the store hours, they close at 8pm so I have time to go pick stuff up after work.

the stupid dark haired woman that works there is cold and rude,…read moremy bill came to $4.01 i couldn't find a penny, i said do you really n eed the penny? yes, she said, or i will give you change of $,99 i am in there all the time, and they know me, so cold and stupid, really, is that the way you treat a customer

Not all pet food is the same! Choosing the right food can…read moreimprove your pet's health and energy At happy feet pet shop || in 2 Ave , we help you choose the best option for your pet Visit us in [657 2 Ave 10016 ny ,New York ]

Came here to grab a dog toy for my friend's puppy, and I had the pleasure of meeting the owner's…read moreeight month old kitten named Anthony. He came up out of nowhere when I was in the dog toy section, and he was so friendly and kept on rubbing himself on my legs, and then he followed me to the cashier. When I left, he was on his back making air biscuits. Five star experience.

My puppy was getting his first groom at RR Fluffytale's. They told us that for a first-time…read moreappointment it usually takes about 2 hours -- no problem. After almost 3 hours, I called to check in. They said he'd be ready in another 40 minutes. Fine -- I was still patient. When I arrived, they told me he needed another 10 minutes, so I waited in the waiting area. While I was waiting, I could hear my puppy crying and being scolded by the groomer. I thought, "Okay, maybe he's having a hard time staying still," and I tried to be understanding. When they finally brought him out after 30mins, I didn't even recognize him. The haircut was terrible, but I told myself it was fine -- his fur will grow back. I paid, gave them a tip, and left. But when I looked at him closely at home, I realized they had seriously hurt him. He had a cut near his eye, his paws were bleeding, and there were razor burns on his stomach. My daughter was crying. My son was angry. Our whole family was heartbroken that our puppy -- a beloved family member -- had been treated like this. What upsets me most is they never called to say they were having problems or couldn't handle him. Not once. And when they brought him out, they didn't even apologize for what they'd done. What kind of business does this? It was dishonest, unprofessional, and absolutely unacceptable. Please be aware before bringing your pets in to be groomed. We will not be coming back.

Handmade treat and cake for our furry friends @ RR Fluffytale Pet Club…read more Handmade treat and cake for our furry friends

WAGWEAR - New York, NY (48 E 11th Street)…read more Wagwear makes excellent dog shoes -- the product itself is great. Unfortunately, the customer service at this specific location is consistently terrible, and after three separate visits, I feel compelled to speak up. This was my third time visiting the 48 E 11th Street store. During my first visit, a younger sales associate was pleasant and helpful. However, even then, an older woman wearing a black sweater was sarcastic and rude. On my second visit, that same woman attempted to rush me out of the store because another dog she preferred was present. I walked out, thought about it, and returned to state that I would be putting my dog's shoes on in-store. I still spent over $100 that day, yet I was treated as though my presence was an inconvenience. Today, on my third visit, I returned hoping there would be a change. There wasn't. I came in with my son to purchase shoes for my golden doodle puppy. Both older women working were dismissive and offered very minimal help. They seemed uncomfortably concerned about my puppy, as if he were going to do something wrong -- despite the fact that their dog (a miniature pinscher) approached my dog first, which they then quickly moved away. This interaction made me feel uncomfortable and singled out. Based on repeated experiences, I seriously doubt this behavior is applied equally to all customers. I personally witnessed noticeably different energy and attention given to dogs and customers they seemed to favor during a previous visit. To make matters worse, when I asked a simple question about whether the store offers any trade-in or discount options for previously purchased shoes (due to an impulsive buy), the woman in the black sweater responded sarcastically: "Well, if you grow out of pants, stores don't take those back." This comment was unnecessary, rude, and incorrect. When I corrected her -- as some stores do offer such programs -- she responded defensively rather than professionally. Overall, the tone, dismissiveness, and sarcasm from the staff -- particularly the older employees -- create an unwelcoming and tense environment. As a person of color, the treatment felt uncomfortable and outdated, with an edge that has no place in retail today. This store needs management involvement and serious staff retraining. Great products do not excuse disrespectful or biased customer service. I love the shoes, but I will not continue supporting a location where I feel unwelcome and disrespected.

My 2 boys always step out on the streets of NYC with their WagWear booties which I highly…read morerecommend. They protect their paws from the dirt, and grime of who knows what. It gives me a peace of mind seeing them safe. Not to mention, summer days, the sidewalks are extremely hot, I personally think it's cruel to let our dogs paws burn on the hot side walks while we cover our feet's during the summer and winter. Just my personal opinion. Thank you WagWear for always keeping my puppies paws protected! You're the best, not to mention your service in store, and online is impeccable! Special thanks to Dakota for her amazingly kind service!

I ordered a vday cookie for my bfs dogs and they LOVED it! The cookie was very soft and fresh and…read moreeasy to break apart for your doggies to have enjoyable mouthfuls of their treats. They followed me for the next half hour wanting more :) I've gotten dog treats from other websites before and it's usually not fresh by the time they arrive but this was not the case with Pawstry. They have a lot of creative treats on their website that I don't see elsewhere and they also have personalized doggie birthday cakes which are pretty hard to find. So if you love your puppies and love spoiling them, this is definitely the place to go.

My cockapoo: Fluffy is a very picky eater. He is very selective with his treats and he would…read moresometimes leave the treats for me to trash. But I must say he loved these cookies from pawstry. They were fresh and they look like something I would eat. Would certainly recommend!