Everyone was so helpful--Jeff even went over and above and called our insurance company to make…read moresure everything went through smoothly! Very kind, professional and timely!

Super nice and straight forward! Came here for an insurance repair and they were so nice and…read moreinformative, not to mention convenient, the car rental is in the next parking lot. Cameron and the receptionist (I've forgotten her name, sorry ) held a whole conversation about random topics with me during the estimate, and kept me up to date on the repairs and process. When my bf picked up the car for me, he got lost trying to find the rental place and wasn't able to make it before closing, so they dropped it off for him. AND they had vacuumed my car out. Yay!

I brought my vehicle here to have work done through another drivers insurance for a no fault…read moreaccident. I asked Jack about having work done on a scrape on my front bumper that was not related to the accident. I asked him about prices about for a part for the front bumper, and if it was possible for me to bring in the OEM part from the dealership on my own. As soon as I said that, he replied "Do you bring your own cheeseburger to McDonald's?". Instead of calmly answering my questions, he stated yelling at me and was extremely rude and profane. It seems like as soon as you raise any concerns with this shop, they get hostile and start yelling at you. This is absolutely no way to treat customers, no matter the price or the quality of the work. Don't know if I would recommend this shop in the future because god forbid they don't like something you say and they start yelling at you too. UPDATE 6/29: Just received a call saying to pick up my car. The associate on the phone said "We don't do jobs for customers who leave scathing google reviews". This is the most unprofessional, and discriminatory shop I've ever dealt with. DO NOT GO HERE, you will be slave to their questionable business practices and when you begin to ask questions, they verbally harass you and then refuse to work on your car. Instead of listening and caring for their customers, they bully them around and expect a thank you in return. UPDATE #2 6/29: Another bodyshop called Classic to let them know they would be transferring the vehicle tomorrow. The associate on the phone immediately started yelling at the lady from the other bodyshop and told her "I'm gonna leave his car parked in the street with his windows down and the keys in the ignition!". I'm shocked at this point that Classic is frankly still in business and that customers tolerate this kind of treatment from a business owner. Definitely looping in BBB, and also Audi of America to let them know what kind of business they are partnering with.

Used this shop multiple times. Everytime they make sure the work is done right and they detail your…read morecar before giving it back! Top quality every time.

Got the car back and after careful inspection, I actually couldn't tell it had been in an accident…read more Truly impeccable work. They did a lot and spent a long time making sure everything was perfect. The entire car was clear bra'd, so they had to remove most of the clear bra in order to be able to blend all the panels correctly. Tim forwarded me pictures of a few stages during the process and let me tell you, they do their craft meticulously. From the taping of the car panels to paint blending to disassembly/reassembly, as good as a new car from the factory. And they do their paintwork right, from using slow reducers for paintwork during the hot summertime to baking the car. The paintjob is probably the thing I'm most impressed with, given the clarity and depth of the paint without a single visible blemish or overspray. I believe one of the painters there has been doing this for more than 20 years, and it shows. Tim in particular was excellent. Thorough, honest communication and always happy and available to chat by phone or text. He alone would be reason enough to bring your car to this shop. But the key phrase here is trustworthiness, which everyone I interacted with at this business exemplified. The only caveat is that, as with anything in life, it takes time to do good work. So if you need your car in and out and don't care so much about perfection, another generic body shop may suit you better. This repair shop will definitely take the time it needs to do the work properly and won't cut corners just for faster turnover. So after pretty much a month from the time I dropped off my car at Karosserie to pickup again at Euro Coachwork, I have my car back in mint condition. Definitely come check out this place for bodywork should the unfortunate situation ever arise. They have certainly earned my business and I think you'd be lucky to have them earn yours too.

Jeff did an amazing job on my car. He even delivered it To…read moremy home:) the car was so clean it looked like the day I drove it off the lot. The work was excellent and Jeff kept me in the loop!!!

Most importantly, they did absolutely beautiful body work and painting on our Jaguar Sportbrake,…read moreand it looks better than before the deer hit. They also did a nice job detailing the car. The majority of the delays were due to State Farm's bad Faith claims handling and intentional delays. That said, Karossorie's communication, customer service, and follow-through on promises needs major improvements before we would return or recommend to a friend. Shannon the receptionist and the only person you'll get to talk to about the progress of your repair wields her finely sharpened ditzy-ness like a weapon to avoid even a scintilla of ownership or responsibility for miscommunication, no communication, no follow up nor follow through... Such a high-end exotic car body shop must have a customer liason with as much classiness, dedication to perfection and laser focus on customer service, as the artisans who pour their souls into a great final work product. One star for customer service, communication, and 100% unkept promises. Five stars for outstanding paint and repairs.

I love this place! I've had my Toyota for about 9 years now but I bring it here every time someone…read morehits it and it always looks so freaking nice when I pick it up! I love my van and love keeping it looking new. They don't use cheap paint or materials, you can tell this place loves to work on cars and not just another car business.

the technician reviewing the damage to the car looked at the damaged door but did not take it off…read more he said the inner bar was probably broken, would take 3 weeks to fix and would quoted a price 50% higher than another certified shop. he also said the price might get higher once they started working on it. when I said the bar was not broken, another shop had taken off the door and looked at it, this guy said I should go with the other estimate, he doesn't give estimates. Would NOT recommend this shop.

This place is a scam, overcharged!! Couldn't get the car because they are closed on the weekend and…read moregot charged for it!!! a joke and a scam don't come to tri county collision!! Take your business elsewhere!!

I am recommending Media Line Collision to all of my friends if they ever need body work on their…read morecar. Media Line was recommended to me and I am so glad. The process was so easy. I felt the estimate was surprisingly reasonable, they arranged a rental car, and handled all payment with the person who hit my car. All I had to do was take my car in and pick it up. They were fast and thorough. I took my car in on Monday afternoon and it was ready Thursday. The work looked great and my car looked like it had been detailed!! I am beyond pleased.

Fast service... honest and reliable.... Hoping I don't need to come back, but this be the shop I…read morego to if I need work again

I was having some trouble with my car after a snow storm and they were so incredibly helpful and…read moregot my car fixed quickly!

Excellent work, easy to deal with, awesome communication. Would definitely (but hopefully don't…read morehave to) use again.

Great people ,great service. Honest pricing. Recommend to everyone. Thanks for an easy quick repair.read more

Every aspect of working with them was great, from the front desk to the actual repairs…read more I was given an estimate fairly quick but just sending some pictures. After dropping off the car got regular updates by a real person and was easy to communicate with them. They did a great job on my BMW and J would highly recommend them. Special shout out to Tony, Allison and khanh for working with me and going above and beyond to make a customer happy.

First off the service is horrible and it shows they only care for the money. My buddy got his…read morevehicle impounded by the police for a dumb license plate cover. The cops called this towing company to tow his vehicle for a search warrant which has nothing to do with a license plate cover (just shows that low level cops love being on power trips) and when the tow truck arrived the old head started towing my buddy's car in park and we nicely asked him multiple times to put it in neutral so he won't mess up the transmission and he gave ZERO F's. Proceeded to tow the car like that and was very rude to us. All in all they need to teach those rookie cops how to control there emotions and they need to re-certify those tow truck drivers.

not good at all, does not know how to put a car into neutral before towing and drug it up in park…read moreand the guy running it did not know anything he was doing.

***BEWARE***BEWARE*** They will come, put your car on the…read moretow truck before you even sign anything, they say to "check" if the catalytic converter is original and then lower the price way lower than quoted. Then tell you if you don't accept the offer that they now offer ,then you have to pay a fee of $120 to drop the car.. but the offer is now only $210 from $625 originally quoted otp. THEY ARE VERY SLICK!!! Pay attention to the lady asking if you have all "original" parts and of course you think you do because the parts are there ,but that word ORIGINAL they mean the factory made parts with serial numbers on it?? huh? Never in my life heard that. I've junked 3 cars in life and never. So beware they will low ball you then the guy tried to act like he cared and offered me $60 more dollars so total $270 for a 09 Dodge Journey with all parts on it but he said it wasn't the original part on the car. Lies lies lies never again . I've gotten more for a 08 pontiac g6 ($550) to be exact. SAVE THE HEADACHE AND TIME DO NOT DO NOT DO NOT MESS WITH THIS BUSINESS. Strait slicksters

Very unprofessional service. The driver did not properly secure the vehicle, which caused it to…read moreslide and get damaged. After the incident, the driver left and became unreachable. Extremely disappointing experience.