Everyone was so helpful--Jeff even went over and above and called our insurance company to make sure everything went through smoothly! Very kind, professional and timely! read more

Super nice and straight forward! Came here for an insurance repair and they were so nice and informative, not to mention convenient, the car rental is in the next parking lot. Cameron and the receptionist (I've forgotten her name, sorry ) held a whole conversation about random topics with me during the estimate, and kept me up to date on the repairs and process. When my bf picked up the car for me, he got lost trying to find the rental place and wasn't able to make it before closing, so they dropped it off for him. AND they had vacuumed my car out. Yay! read more

The service was really excellent! I was really impressed by how quickly and efficiently they addressed our problem with our car. I would highly recommend 3D Collision in Wayne!! read more

I can't say enough good things about 3D. I've had my car repaired there twice now, and both times they have been professional, communicative, and exceeding my expectations. This time there was a miscommunication on the date I was to drop my car off, but they worked me in anyway and delivered it back to me before their promised date. Every day or so I'd get a progress text to let me know how the repair was going, and that they were on schedule. Their attention to detail is fantastic. They returned my car with a great repair and paint job, completely detailed inside and out. They were a pleasure to work with, and I'd recommend them to anyone. To call out a couple of people specifically, Shannon does a great job running the front office. She's warm and easy to communicate with, both on the phone and in person. Cameron did a great job walking me through the service write up and making sure everything was covered and noted. I hope I never need their services again, but if I do find myself in need of body repairs, they're my first choice. read more

Without a doubt the worst after service customer support I have ever encountered. Before you book your vehicle into 3D Collision Center consider my experience then make your choice. Six months after paying nearly $1,000.00 to have a couple of small bodywork repairs to my wife's 2012 SUV the paint is starting to blister. On taking it back to 3D to have them fix the problem, I was told by Cameron that the technician who did the original job was no longer employed there and that he would not remedy the problem for me. He then went on to lie to me by telling me that at the time of the repair that I was told that the work could not be guaranteed. This certainly was not the case, and on asking him how he could be so sure I was informed of such, especially after the fact that the original technician doesn't work there anymore, he had no response and nothing to say. In addition, Cameron informed me that I was not the only customer who was dissatisfied by the work of their former employee, but there was nothing he would do to to rectify the poor workmanship and honor the original work agreement. Their slogan on the door reads "Our promise......You will be satisfied". Yet another lie and false promise.....As I am far from being satisfied, more like outraged by their poor work and lack of responsibility for taking ownership and doing the right thing and getting this put right. Like me, you will find their estimates to be highly competitive in comparison to other more reputable companies on the Main Line. Be warned, you get what you pay for and in hindsight I should have budgeted for a bit more and taken my vehicle to a more professional and trustworthy company instead of these bunch of cowboys! My advise is to shop around and not be drawn in by their false promise! read more

I dropped off my car to get fixed rear and front bumper at 3d auto shop Upper Darby, which estimated roughly $4000. Cris who worked for my car, he was nice and explain what he could do. Therefore, I never rushed them and just asked them to buff off scratches if they could. However, when I went to pick up today, none of scratch mark was removed. I get it because they cannot do anything else. So, I cannot ask more. The main problem was my rear bumper and a/c unit. So my A/C unit was working completely fine when I dropped it off. Cris knows it and how can you drive without ac working during 100F summer? And when I was there today lucky that I checked ac before I leave. It was not working. So manager came out and he starts accuse me that how do I know insurance will not cover for the ac unit? And he try to blame on me it was my fault ac is not working. Which was very disappointing about his behavior as a manager. And he was kind of laughing that I am trying to lie to him. This was ridiculous. I just picked up my car after I dropped off and turned on ac and was not working and how possibly can you blame on customer without no apology. Also rear bumper was not fit in correctly, so they have to redo it. Employees are nice but manager is ridiculously rude and I will tell insurance companies and others not to go 3d auto shop. Someone who spent about $4000, they are treating customer like a liar and kid. This place is very unprofessional. Avoid this place. I hope they do not do anything bad to my car since I left this poor review. No trust. read more

Even though I had a rough experience with an employee from 3D Auto Body Collision Center I must say their work is very good. Patrick immediately stepped in to rectify his employees bad customer service. Gregg was very helpful and polite. He was in constant contact with me to update me regarding the status of my car. I had to have my car painted and I am very satisfied with the color and the finish of the paint. It looks good today. I let you know the status in five years. read more

Cannot speak highly enough about this shop and its front office staff. After the first insurer-referred repair shop said it was too busy to take my car, I called 3D and spoke to Rob. And, though 3D also had a full schedule, Rob dispatched his driver to the Berwyn tow yard and brought my vehicle to their location. As an older woman in strange territory; i.e., a repair shop, both Rob and Cameron were professional, courteous, gracious -- just two really nice guys. I heartedly recommend this store should your vehicle need repairs. read more

I had a simple bumper repair. They power washed my emblem off the back of the car and wouldn't replace it because they lost it. Who uses a power washer that strong on a car!! They were rude and would not call me back to fix the issue. Very unprofessional and would go elsewhere. read more

They had amazing energy from the very beginning. We needed a minor cosmetic repair on our Honda and were paying out of pocket for it...we shopped around and were quoted an average of "2,500" which was A LOT for the issue we had. One place told us if we didn't fix it right away our door would rust and break off...we stumbled upon 3D and they were incredible. Quoted me $1,018 which I was immediately happy about. They receptionist is the sweetest soul ever and the waiting area is very homey. My car was there for 5 days and before I picked it up the receptionist called to let me know it would be an additional charge from the quote of $100 which I was happy to pay because they were essentially doing me a huge favor. I can't recommend them enough! They're truly an honest, well run company. And as a 24 y/o female who knows nothing about cars...people can easily take advantage but they make you feel like family the minute you walk in the door. Thanks 3D! read more

Superlative customer service! The entire operation was efficient, polite, and a delight to work with. They got me an appointment on the exact day I needed it, accompanied me to get my rental car to make sure that I had what I needed before taking mine to be repaired, and finished all the repairs in a matter of days. I would recommend this place to anyone. read more

Wonderful customer service! I have been to the shop many times and each time have had great customer service. They help you every step of the way including dealing with insurance. read more

3D Collision is the most professional establishment I've experienced in a very long time. In addition to doing impeccable work on my car. Even a little extra at no cost to me, their customer service was top notch. I enjoyed my experience with 3D Collision from start to finish. They definitely exceeded my expectation. Little details and efforts they made to look out for me as a valued customer makes me a now loyal customer and I won't take my BMW X3 anywhere else should it need work in the future. read more

I took my jeep into 3D Autobody (378 w lancaster ave. location) last June (2015) after I rear-ended someone on that lovely hellway known as I-76. The shop was quick to get me in and quick to work with my insurance company to get things rolling. They uploaded/sent me photos of my jeep during it's teardown/reconstruction phase. It was painful, but neat to see. They kept me closely updated on it's progress and completion date. When it turned out that my jeep would be ready a day later than thought, they happily worked with me to get a rental car since I had somewhere to be the next day. No haggles, no arguing, no stress at all. When my jeep was done, i can say it looked brand new (actually better because i got a new hood that didn't have old scratches in it). The paint was a perfect match and the jeep ran and functioned perfectly. I haven't had any problems with it in the 8-9 months since I got it back. Overall a great experience. So why did I wait 9 months to write this? Well recently, I had something drip down from my parking garage and harden on my hood that wouldn't wash off (I was admittedly lazy and didn't try to clean it for a pretty long time). I took it back to 3D expecting the worst (needed to be repainted/etc). The customer service people took it into the shop and tested whether they could remove the junk. They were able to. 3D worked with me on some extremelllly favorable terms to get me in there the same week and to get my jeep restored to it's clean and happy state. Instead of being ripped off, they treated me better than I could have ever imagined or wished for. So what started as a nightmare accident, turned into a repeat customer who would highly recommend them for any body work needing to be done on your vehicle. True professionals. A rare breed these days. read more

I'm so happy with the service I received at 3D! From the initial estimate to the pickup of my car, everyone I encountered was friendly, courteous and efficient. The work done was wonderful and I got my car back a day earlier than estimated. read more

I have been to 3D in Wayne numerous times over the past few years and they have consistently done a great job; very trustworthy, straightforward and the quality to top-notch. In fact, I have now stopped in three times in the last year without an appointment... on each occasion a piece is molding has come off (my fauly not 3D) and needed to be glued back on. Each time, Gary spent anywhere from 20 to 40 minutes helping me right away and did not charge (in spite of trying to pay, especially the third time as its getting embarrassing for me!!). This is truly exceptional customer service. As an additional note, each of those three times I waited for a bit of time and did observe consistently strong and friendly customer service while just sitting there. 3D's initial point of contact (do not know her name) is unfailingly upbeat and friendly. You could not do any better than 3D in Wayne. read more