I purchased a 2024 Raptor on Friday the 19th of April 2024. I had every intention of protecting the…read morepaint with a high-quality ceramic coating and paint protection film. Ziebart was listed as the number one shop in Watertown, NY. I dropped the truck off on Tuesday the 23rd of April 2024 to have it ceramic coated and for PPF to be applied to the hood. I received a call on Wednesday the 24th of April 2024 letting me know it was going to take one day longer than expected due to orange peel on the factory paint job. I had no qualms with the delay so long as the truck was done correctly. Mind you, this is a brand-new truck with less than 100 miles on the odometer at the time of drop-off. I picked up the truck on Friday the 26th of April 2024 at or about 11 am satisfied with the outcome; however, upon further inspection, I noticed there was a grinding wheel-like damage to the passenger front fender. It is very clearly not a rock chip as the ground angle of the damage appears to sit at a 30-degree angle as if accidentally ground. I brought the truck back to the shop to address the damage with John (the representative I had been working with from the start) with as clear a head as one could have given that my BRAND-NEW truck had been damaged by this organization. I have attached photos of the spot of the damage and photos of the exact location before dropping it off. Ziebart did not conduct a vehicle inspection before starting the job nor did they inform me that there was damage on the fender pre or post-completion of the job. When I addressed the damage with John I did so calmly and respectfully. John proceeded to become very hostile in his tone and physically appeared disgruntled. Before all was said and done, John stated the following "You're just trying to get me to repaint the fender for a rock chip, get out of here" then proceeded to walk back inside giving me no opportunity to respond. I was merely trying to ascertain what had happened and to see if we could come to some sort of agreement regarding the damage. John was completely rude, blamed me for the damage, took no responsibility, and acted in a very childish and unprofessional manner. If you want to get your very expensive vehicle treated with either paint protection film or a ceramic coat, I strongly encourage you to take your business elsewhere, less if you want damage to your vehicle with no responsibility taken by the ones who damaged it. I would give this organization ZERO stars if I could. What is more interesting is that after accepting my vehicle, I spoke to John about possibly coating and applying PPF to my fiancée's car, THAT WILL NOT BE HAPPENING! I cannot believe after having spent nearly 90K on a truck, that a mediocre organization such as Ziebart would damage my truck and dare to tell me it was a rock chip. If it had been a rock chip, why is the damage at that angle? Additionally, the hood is undamaged in that exact location, so do you mean to tell me that the rock hit that spot precisely at that odd 30-degree angle and didn't touch any other part of the vehicle? Why wasn't the damage annotated before the work started? Why didn't Ziebart representatives call me to inform me about the damage with photo evidence before starting the work? Unbelievable business that will not see any more business from me. I will also encourage any that I run into to use any other business besides this one. I have filed a complaint with the Better Business Bureau and am seeking compensation for the damages the business did to my truck. I have also involved my insurance company. DO NOT USE THIS BUSINESS!!!!!

Bought a Leer 180 truck cap through Ziebart. Put in a note to Leer to expedite the shipping of the…read morecap since I'm PCSing; ended up arriving earlier than expected because of that. Super quick turnaround once the cap arrived from Leer. Great service. Great communication. Great pricing. Definitely recommend.

I went to to get my windows tinted, and my experience started off great. The initial communication…read morewas excellent--prompt, responsive, and very helpful. I had high hopes for their service. However, things took a turn after the job was done. About a week after the tinting, I rolled my windows down for the first time, and the tint on the driver's side window peeled away. While I understand that things like this can happen and expected an easy fix, it unfortunately became a frustrating process. When I brought up the issue, the great communication I initially experienced completely stopped. It felt like a battle just to get them to acknowledge the problem and agree to fix it. After about a week of trying to get help, I decided to go to the shop in person. Thankfully, I was able to get some assistance, but the second attempt at fixing the tint was even worse than the first. It seems like they didn't clean the window properly before reapplying the tint, as there's visible dirt and old adhesive trapped underneath. While the staff was friendly at the beginning, the lack of follow-through and attention to detail on the repair left me disappointed. I really wanted to give this shop a glowing review because the initial impression was so positive, but unfortunately, the outcome and poor communication after the issue arose left me dissatisfied. I hope they improve their processes for addressing issues in the future.

This place is top notch, very professional and courteous. I highly recommend his services to…read moreeveryone. My wife's car and my own tinted to perfection.

Reply to store statement: I first had an install that was…read morethe stores suggestion, it was awful. I got more equipment and had it redone, but they didnt install tweaters in rear door panels, found.adapter and went back and had them put in, the next day I noticed the rips in my door panels, its a Lexus that I clean often so would notice this.. my dog doesnt scratch the interior, dog is old and slow, no other scratches. I didnt harass anyone or was rude to customers. I was nice, even bought the installer lunch. I wasted almost $2000 on a crappy install, and you wouldn't admit tearing my door panels because they'd be expensive.. yeah sure go ahead and blame my dog

Tint World does Quality work. The staff are committed, knowledgeable & patient. They went above &…read morebeyond for me. I recommend them to everyone because "Tint World" does so much more than tint car windows. What I learned is that some tint can interfere with electronic devices, so if you require the use of electronic devices in your car, truck or boat, simply purchase the Supreme Tint or even the Ultimate Tint. Prices are reasonable & they do a professional job. I should have gone to you the first time. Thank you "Tint World"

I had a good experience here and my tints came out great! The owner and receptionist were very…read morenice. It took a bit longer than I expected but he was very apologetic and they were understaffed apparently. Price was fair. Lifetime warranty.

Absolutely LOVE the phenomenal tint job done to my car…read moretoday. Erika was/is super helpful with booking appointments and talking about pricing and the different percentages of tint. Overall 5/5 stars and will continue to bring my future vehicles to them! Keep up the great work guys!

Quality service that is friendly and reliable at a reasonable cost. They brought a new shine to my…read morevehicle that I had considered selling before they ceramic coated it. No more waxing! Will definitely recommend others! Jim Carroll

From the owner: Welcome to Notorious Auto Protection. We service all makes and models with the following services…read more Window tinting, Paint protection film also known as clear bra or PPF, ceramic coating, paint correction & general detailing