1. Tom's Service Center

    1. Tom's Service Center

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    Watertown, NY

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    Tom's Service Center

    5.0 (2 reviews)
    Closed 8:00 am - 4:30 pm

    Services - Tom's Service Center

    Routine automotive maintenance

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    12 years ago

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    15 years ago

    Took my 98 GTI there. He did a thorough job. No problems.

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    Midas

    Midas

    (35 reviews)

    They have absolutely ruined my car. I first took my car to…read moreget it looked at because I had just bought it from a private dealer and wanted to make sure everything was good. Midas gave me a whole list of things that needed to be fixed which was a total of $2k in repairs. I believed them even tho the car was showing no signs of having problems. I took my car in a second time to have the brakes changed since they said they needed to be replaced which was a cost of $540, when I got my car back I started noticing a weird sound coming from my tires. I then brought my car in again to get the thermostat and cam shaft sensors fixed since they said it needed fixing, I told them about the sound I had been hearing in my tires ever since they changed my brakes and they said they will take a look at it. I took the car in at 1130 and waited all day, it wasn't until 5pm when I went back and asked for an update and they then told me that they broke something in the car so the car had to stay overnight because it was going to take a while to get the piece they got stuck in there out. They gave me a loan car at no cost and was told I can pick my car up the next day. The next day I went and paid $909 for those repairs, they told me nothing was wrong with the brakes so I took my car home but I noticed the sound on the tires got way worse. When I turned on my car the next time after taking it home, my car was having trouble turning on. I took the car back to Midas to get it looked at because that sound in the tired was horrible and my car kept sputtering trying to turn on. They told me they took the car apart and nothing was wrong with the brakes again but that they found a new issue with the car that was going to be a $1k repair. The day after they checked the car, I am driving down the freeway and my car starts beeping and a light turned on in the dash so I immediately pulled over and noticed smoke coming out of the front of my car. We were ready to get the car towed when luckily a police officer pulled behind us and took a look at the car and noticed the tube that connects the coolant to the engine was not plugged in which caused all of my coolant to leak out. My car was not perfect when I took it to Midas but ever since they touched my car, my car has been worse off. I genuinely feel like they have been ripping me and my husband off, and rather than fixing things they told me was wrong, they have broken my car.

    Terrible service. 13+ hours on what was promised to be 3-4 total. Watched the mechanics dance…read morearound the bay more than work on my vehicle

    A-Z Auto Repair & Collision

    A-Z Auto Repair & Collision

    (10 reviews)

    Very expensive. They seem to tack on hourly rates that are not reflective of the service. For the…read morecouples times I had my car serviced (due to being the only one available), brakes replaced, and to address other sounds, they charged over 1k- even when no significant work was performed. They charge 3% cc fee. Had a bad experience will try other mechanics near by.

    Recently I visited A-Z in Watertown NY. My intention was to purchase a Mitsubishi Outlander that…read morewas posted on Facebook. After a few attempts, I was instructed to go to the office on the side of the building and talk to Mr S. I related to Mr S. the reason for being there and he followed me to the car, After that everything went sour. He told me that he purchased the car in PA because he had no transportation to come back to NY after delivering cars there. He was even reluctant for me to sit and look inside. I end up not sitting inside. He said that the clutch was good and everything was good except for a wheel sensor. He stated that he would take the vehicle for a short ride. I played like I wasn't listening. I had to ask him to open the hood so I could listen to the engine running. I inquired about the rust in the pinch weld, around the doors and on the tailgate. There was rust inside the engine well too and the most visible was on the shield of the cat converter and down pipe. His answer to the rust was... hey man we live in northern NY and left me there. I thought the car was from PA! When I came home I looked at how long the vehicle was listed on Facebook and it is 26 weeks that is sitting there. Just an awful experience. No worries and have a good life

    Tom's Service Center - autorepair - Updated July 2026

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