While the website said I had an appointment... And the…read morestaff at the collection center was very nice... Your collection centers are setup to fail. You don't do appointments right. And you have a walk-ins allowed with no notices that state appointments honored first. There is no screen telling walk-ins how long of a wait there is going to be. There are toooo many seats too close together. Organize and honor appointments, DON'T over book. Have a front desk person that speaks and reads english well! All these little things adds up to a FAIL! AND your check-in kiosk said that you will text me when ready... That didn't happen. Either fix the computer/sending_device or remove the offer to text when you will be called-in. You have setup your waiting room and front office to fail, and they are fully failing because of corp mismanagement, which adds stress to both the clients and staff. Labcorp Do Better!!! FIX IT!!!

Arrived as a walk-in for bloodwork. Staff nice and had me check-in electronically. Was called…read moreback quickly. Phlebotomist had to stick me in 4 locations.

10 Very impressed, excellent service, with fair upfront…read morepricing. Thankyou Grateful for all of them. I felt safe, very clean facility. Staff was very efficient & compassionate.

After three visits in the span of ten days, the practitioners failed to fully diagnose a double ear…read moreinfection. At each visit I complained of ear blockage. During the first visit I was prescribed a Zpak, which my primary care physician told me was the equivalent of candy for the treatment. On one occasion I didn't book an appointment since they advertise "walk-ins welcome" (if you'd like to wait 3 hours and consistently be bumped down the wait list. My one star equals zero stars so I can warn people not to go here.

I went here for blood work through quest. But they were great. I arrived super early because I…read morewas already in town (I live over an hour away). At first they informed me it would be a long wait but still checked me in. Then someone else came and told me it would be better if I come back. But I had no where to go. I was like um. I'll wait. I waited an hour. It wasn't bad. And the phlebotomist was amazing. She was kind, gentle, and awesome. I'll be back.

The medical care has been fine but they are so short staffed administratively that they cannot…read moreprovide care. I requested a refill on a prescription two weeks ago. They sent refill to pharmacy but they didn't tell me it needed a prior authorization. When I called last week, they said they had sent it. Today they admitted they did not send it and that they are so back logged that it takes 6-8 weeks for them to submit prior authorizations for routine refill requests. This is a crazy unacceptable detail, and to make it worse they never told me of the delay. When I asked for a phone number to the leadership team, the PA was done within an hour. Previously I had to call / send portal message 4 times for a refill and was then told they were back up and I should call every time I need a refill instead of using the refill line or portal refill. Why can't they hire adequate staff?

Fantastic, attentive staff. Always, always personable and so kind and caring. If I could give 10…read morestars I would. My family always uses this location for anything that pops up instead of trying to get into our PCP. The online place-holding is perfect and works so smoothly. Breanna and her sparkly Crocs never fail to put a smile on our faces and Jake is a welcome, familiar sight. And Jared gives fabulous, friendly, knowledgeable care! I just love this crew!

I was in desperate need of an X-ray because I thought I broke my foot. They are within an easy 8…read moreminute driving distance to our hotel in South Portland and they were open until 8PM. It was after 5PM, with no options that were very close to where we are staying near the mall. I'm so glad I called them. They were great. Everyone I dealt with from the administrative rep to the medical personnel were kind, patient, and knowledgeable. It was a cheerful facility, clean, bright and plenty of parking. Even though I did leave in a boot and on crutches, it was a positive experience. Highly recommend them!

Let me get this straight: I walked in and was checked in immediately. I was the only person in the…read morewaiting area. They called me back within minutes of arriving. I was weighed and immediately seen to by a nurse, then met with my doctor BEFORE MY APPOINTMENT TIME? Did I end up in some sort of a parallel universe? This place is great! Every person I've interacted with has been friendly, freaking SMILING and seemed genuinely happy to help me. What in the world? When we moved here all I heard was terrible things about SMM (including my husband working for a branch which was pretty downright YUCK). The clinical staff here, the nurse practitioners and doctors have been a flipping DELIGHT. I came in for a general 'help me I've been untreated for 8 months and need to be treated' visit, and then for a small procedure, and am headed back in for another next week - and I'm HAPPY about it. Keep doing exactly what you're doing, guys/gals - cuz you're killing it! BTW: Dr. Burla and Kailee are phenomenal and I consider being assigned to them an incredible blessing.

While the wait is long, its a emergency room and the amount of people that are out back, and people…read morein the waiting room is a lot. They care for you no matter how stressed they are. Being a first responder is hard so give them a break. I have seen many things in my 5 visits with injuries/illness. I have seen people attack workers, i have seen people yell out for help. Its stressful. And no matter what they are there for you.

I have been a patient at Intermed for nearly three years and truly love Dr. Coleman, which makes…read morethis review difficult to write. She is an exceptional physician and none of what follows reflects on her. The issue is entirely structural. Over the past year, Intermed has implemented scheduling requirements that make it nearly impossible to access routine care. Getting an appointment requires multiple calls, repeating your full medical history to different staff members each time just to be "approved," and even then telehealth is rarely an option regardless of how recently you were seen. Callbacks are inconsistent at best. As someone managing chronic health conditions, this is not workable. I understand physicians are given tight 15-minute windows and that this is out of physicians' control. But simple visits like medication management or a brief touchbase to relay specialist updates should not require weeks of effort just to get on the schedule. The friction rivals that of a specialist office, which is not what you expect from a primary care practice. Intermed is likely a fine fit for patients who need one annual physical and nothing more. For anyone requiring more frequent or complex primary care, I'd encourage you to weigh that carefully. It's a shame, because the quality of the physicians themselves doesn't match the experience the system creates around them. I will be transferring my care after months of trying to navigate their new system.

Poor communication from staff. Most problematic was not being able to see my provider and saw an NP…read morenamed Casey S who was rude, rough, and just didn't care. May as well have seen Regina George for a provider.

Tremendous care for my two weeks of rehab after I was discharged from the hospital after 30 days…read more New England rehab has the best trained employees in all areas of expertise.

My wife was there after a fall and hip fracture. The care was outstanding. People were attentive,…read morecompetent, and compassionate. PT and OT were successful in getting her up on her feet. PT and OT completely prepared me to continue her care at home; a significant task because I had no clue. Imagining, lab work all fast and comprehensive. I could follow all the info on MyChart. Absolutely amazing organization. I feel very lucky that they were there when we needed so much help.