While the parking lot is very difficult the quality expertise and price of the shop is worth the…read morehassle. You will get what you need with no upcharges. Very honest business.

I had service completed at Priority Acura today, including an oil change, tire rotation, and brake…read morefluid flush, and I had such a great experience that I felt compelled to leave a review. My service advisor, Brendan, provided excellent customer service from start to finish. This was my first time visiting this location since I originally purchased my vehicle from Vandergriff Acura, where I also received outstanding service. I was honestly a little nervous that the experience here in Virginia wouldn't measure up. Thanks to Brendan's professionalism, communication, and attentiveness, my worries were completely put at ease. He made the entire process smooth and pleasant, and I truly appreciated how well I was taken care of. Because of this experience, I will definitely continue getting my vehicle serviced at Priority Acura in Chesapeake. Great customer service makes all the difference!

I brought my vehicle in for a rear subframe recall and trusted that the work would be completed…read moresafely and according to manufacturer specifications. Unfortunately, after the repair was completed, I discovered multiple bolts and nuts were only hand-tightened and had not been torqued to the required specifications. Considering this involves critical suspension and subframe components, this was a serious safety concern. Because I no longer had confidence in the quality of the work performed, I chose to take the vehicle to another shop and pay to have the repair inspected and corrected properly rather than return it to the facility that performed the original work. Mistakes happen, but leaving safety-related components loose after a recall repair is unacceptable. A basic quality-control inspection should have caught this before the vehicle was released. I hope management takes this feedback seriously and improves its workmanship and inspection process before someone gets hurt.

Annual inspection. Another great visit to Ray's! Excellent…read moreservice, friendly environment. They are my "go to" place for my Mini Cooper.

Kate and Scott are a great automotive service and repair team. Responsive, professional, efficient…read moreand affordable. My go-to for all our auto service and repair work. Great place for tires as well!

I'm not 100% sure, but I believe this is a family owned business. The gentlemen that work here…read moreprovide excellent customer service (even to overly-emotional clients who are freaking out about their vehicle! ) I normally take my car to my uncle (he's a mechanic), but he's gotten a bit older and it's too much for him. Even though my uncle didn't fix my vehicle, it still felt like I was taken care of by family. Their prices are fair. The work was completed quickly and the repairs were above reproach.

I rarely leave reviews like this, but our experience with H&H Automotive was so frustrating and…read moredisappointing that I feel other customers deserve to know what happened. I dropped my vehicle off with H&H last week to have it diagnosed. They charged me $80 for the diagnostic and gave me a quote for the repairs. I was told that if I decided to have the work done with them, I could bring the diagnostic receipt back and they would apply that $80 toward the repair bill. Before making a decision, I did what any responsible customer would do: I got a second opinion and another quote. After comparing everything, we actually chose H&H. I called the next day to schedule the repair. That's when the problems started. I was told they don't make appointments, but that I could drop my vehicle off on Tuesdays. I specifically asked, "If I drop it off Tuesday, will it be completed Tuesday?" I was told yes -- it would be a same-day repair. That was important because I had doctors' appointments every other day that week. Tuesday was the ONE day that worked for me. So I dropped my vehicle off Monday night, expecting it to be repaired Tuesday. Around 2 PM Tuesday, I received a call telling me they hadn't even ordered the part. Apparently, according to them, they don't order parts until the vehicle is physically sitting in their lot. Excuse me? If a customer has already had the vehicle diagnosed, received a quote, agreed to the repair, and specifically called ahead to arrange the drop-off, why wouldn't the necessary part be ordered ahead of time? Even more importantly, why tell a customer it will be a same-day repair when you haven't even ordered the part? The older gentleman behind the counter then told me he would order the part and that it would arrive Thursday. I explained that Thursday wouldn't work because my husband was having surgery. He told me to bring the vehicle back Monday and said that if I didn't show up, they would simply send the part back. Fine. Except when my husband called afterward, he was given a completely different explanation: we were told the part had been sold to another job. At this point, we're frustrated -- and rightfully so. We have four children who ride in this vehicle, including an infant. This isn't some spare car that can sit around indefinitely while a business figures out what they're doing. We made arrangements based on the information H&H gave us. Fast-forward to Monday morning. My husband dropped the vehicle off so the repair could FINALLY be completed. Then H&H called and told us they weren't going to do the repair at all. Why? Because they didn't like how dissatisfied we had been throughout this entire ordeal and didn't like my husband's "attitude" when he came into the shop. Let's be very clear: he did not curse at anyone. He did not threaten anyone. He did not disrespect anyone. He explained what had happened and expressed his frustration. When he left, they told him, "Have a nice day," and he responded, "Yeah, we will see." Apparently, expressing frustration after being given conflicting information, having our repair delayed, being told one thing and then hearing another, and having our vehicle sitting there without the part being ordered was enough for H&H to decide they no longer wanted our business. That's their choice. But here's the problem: A good business doesn't punish a customer for being upset about a problem the business created. They had multiple opportunities to fix this situation. They could have simply acknowledged the mistake, communicated clearly, completed the repair correctly, and perhaps offered a small discount or some other gesture for the inconvenience. Instead, they chose to turn the situation around on the customer. We weren't upset for no reason. We were upset because we were repeatedly given information that turned out not to be accurate, our time was wasted, and we were left scrambling to figure out transportation while having four children -- including an infant -- depending on that vehicle. The most disappointing part is that we had already gotten a second opinion and still CHOSE H&H. We gave them our business despite having another option. And this is how they chose to treat us. Three separate times, we were let down -- and instead of taking accountability and making it right, H&H decided the problem was that we were unhappy about it. That's not customer service. That's not accountability. And that's not a business I can recommend to anyone. If you choose to use H&H, I strongly recommend getting everything in writing, confirming exactly when parts will be ordered, and confirming exactly when your vehicle will actually be repaired. Because based on our experience, what you're told when you drop the vehicle off may not be what happens.

GET A SECOND OPINION! I got my state inspection this past week. I was failed for a nail in my tire,…read moreand told it was not repairable. I was given an estimate of $250 for the new tire. I let them fail me, and went to my independent mechanic. Who plugged it for $20. I am a young lady, and want to share so that other young ladies like me aren't ignorant of these mishaps.

I bought a 2023 Jeep Grand Cherokee Limited back in April. Car looked decent for the most part. It…read morewas used so I didn't expect everything to be pristine. Come to find out, I took it to the Jeep dealership after having a concern about the brakes and washer fluid. Turns out, that was the least of my concerns. The car had 3/4 tires of the same size. The oil was black as the color of the car. Mind you this is shortly after purchasing the vehicle. There were screws missing. The brake pads were beyond worn which explained the shaking when beginning to brake. The rotors were "horrible" as the Jeep advisor stated. The motor in the washer fluid had to be replaced. These are all things that existed when the vehicle was sold to me outside of my knowledge. I'm not sure how this vehicle passed inspection with all of these issues. All of these issues listed costed me about $1,300 at the Jeep dealership for a car I recently bought. Long story short, I can't believe Honda. I have relatives that are customers there but I wouldn't recommend it if they are normally selling vehicles like this. And of course, they don't care once you buy the vehicle. It's all about money, just like everything else. So part of me isn't surprised. But in a nutshell, I had to leave a review. Please explore other options before making a permanent decision here.

This place is truly amazing.! Very honest and definitely made only the recommendations needed to…read morefix the problem that was wrong. They still gave me recommendations on things to look at in the future and to keep an eye out on. Most importantly, I feel safe getting back on the road! Chad, Kim and Dustin are Awesome! Made me feel like family! We will be back to get our other cars serviced there when needed!

And yet another update: just picked up my car from Don's. Very friendly service and reasonable…read more The kind of place you would want your kids to use: great work, trustworthy, and reasonable. Thanks for the awesome experience!

Huge shoutout to Earl at Sandmansdetailing.com for the superb service on my 2012 Toyota Camry. It…read moreis rare to find this level of clear communication and professionalism in automotive care. Earl outlined exactly what to expect, kept me informed, and delivered flawless results. Five stars all around for a fantastic customer experience!

I just over to the area and had my car shipped here, so it was in a dire need for a cleanup. I…read morehonestly expected a good job based on other reviews but I was pretty blown away how good my car looked and I would have expected to pay way more for the result I got. My car legit looks better than it has in years. Worth the expense. I will be going back regularly for both my vehicles.

This Commissary is not too bad. They redesigned the layout about a year or so ago and I still can't…read morefind anything, lol. The layout was much better before. The selection is not bad and the prices are pretty good considering. I always check the prices out on town though. Typically I check Walmart and try to get the best deal. I have also ordered a cake through the bakery and it was very good. I shop here routinely but I will admit, I find the Oceana Commissary to be the best in Hampton Roads.