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Norman Family Collision

5.0 (4 reviews)
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Services - Norman Family Collision

Bumper repair

Auto frame testing

Auto steering and suspension repair

1 More Service

Rear-end damage

Norman Family Collision Photos

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Fitzgerald Body Shop

Fitzgerald Body Shop

(5 reviews)

Great service, always professional and willing to go the extra mile to make sure I was satisfied…read morewith the repairs to the front of my pickup. Bob Martin Clyde, Ohio

Our experience with Fitzgerald Body Shop has always been exceptional in the past. When a rock was…read morekicked across the highway, scraping the hood of my car, shattering the windshield, and damaging the roof, I knew that's where I wanted my vehicle to go to be repaired. What I didn't know is that Caliper Collision had bought them out. No big deal, it's a preferred repair shop for my insurance company, so I'm sure it will be fine. Boy, was I wrong. My car was damaged on 8/4/21. L&M Towing in Vermilion came to get it that day and it was towed to Caliper in Monroeville that afternoon. All of the photos from the scene were sent to my insurance and I discussed in detail with the collision shop as to what damage was done. Payment was issued on 8/6/21 and repairs started to happen. It took longer than usual to get the windshield as it had to be OEM and I understood that because everything is taking some time with COVID. On 8/19/21 my car was finally completed and my husband went to pick it up. Not only had they not done the repair to the damage on the roof of the car, they had over sprayed my bumper and windows. The roof was pointed out and we had a picture from the accident scene yet they just didn't do it? Completely unacceptable. He was told that they would get it fixed and that it would be ready for pick up again soon. On 8/23/21 I was called and told that the overspray was taken care of and that the roof had been repaired. Again my husband went to pick it up. This time the paint was beautiful but the interior of the car still has glass pieces in it and there were black greasy handprint on the tan headliner and sun visor. He was told they would get it cleaned up, again, and it would be ready in the morning. I went to day, 8/24/21 to attempt to pick the car up again. The body work is perfect and the interior is clean but they decided to put my EZ pass and dash cam back on the windshield. This would be fine if they had put them where they belonged but they just put them wherever they wanted to put them. The EZ pass is not up and behind the mirror as I had it but in my line of vision. The dash cam placement now catches the block box behind the rearview mirror so I won't have a clear view of the road on camera. Yes, these can be moved but they should have never been put back on without being crystal clear as to where they went. I shouldn't have to scrape them off of a brand new windshield and remove the glue and place them again. The lady in the office offered to have them fix it but I didn't have the time or patience to wait any longer for my vehicle. Overall I am frustrated and exhausted with this experience. Work that was done was done lazily and some work was just skipped, and although all issues were fixed, it should have never happened like this. The EZ pass and dash cam are frankly not a big deal, but after dealing with issues for almost 3 weeks I am a little more than annoyed that I have to take the time to remove them, clean the windshield, and put them where they belong. I most definitely would not recommend this repair shop to anyone.

Ohio Dent Repair

Ohio Dent Repair

(4 reviews)

If I could give this business ten stars, I would. I found myself needing to get a dent fixed ASAP…read moreand I called four other businesses closer to my house. All of them told me the dent was too big to pop out and they couldn't help me. I called Ohio Dent Repair, text them photos of the damage and to my surprise, he said he was pretty confident that he could get that fixed and told me to come in at 3p the same day. I arrived a few minutes early. He was waiting for me and pulled the car into the bay and immediately got to work. I get nervous so I didn't watch him do the repair but 10 minutes later, the dent was nearly undetectable. Given how deep it and big the dent was, I can live with the few imperfections that are left behind. To the average eye, nothing happened. I also appreciate the fact that he said he could touchup the paint but the color wouldn't be an exact match and it would stick out even worse unmatched, then untouched. I ended up calling the dealer and ordering a touchup paint stick from them so that I can fix the three very small spots where the paint did get chipped. I could not be more happy with the service they provided today and will never use anyone else for this service, if I ever need it again. Top notch! Great customer service! Great work!

My new pickup truck sustained significant hail damage during a storm about 1-1/2 months ago ! My…read moreinsurance company recommended using a repair facility that used the Paint-less Dent Repair technology ! I researched numerous repair facilities that used this technology and decided on OHIO DENT REPAIR in Fairlawn Ohio . I visited the facility and was pleased with the quality of the work being performed, the cleanliness and organization of the shop and the fact that they used the latest equipment and technology ! The staff from the owner/ manager, Jason, to his technicians were friendly, Professional and very knowledgeable in this repair technique ! I scheduled the repairs to my truck . The repairs were completed and I returned to inspect it and pick it up . After inspecting the repairs I wasn't disappointed, as all the work EXCEEDED my expectations plus it was completed on time! I highly recommend OHIO DENT REPAIR If you need paint-less dent repair . Jason and his team are accommodating and perform flawless repair work done right and on time !

Norman Family Collision - bodyshops - Updated June 2026

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