Very happy with the service experience at this place. The ladies in the office are down to earth…read moreand don't beat around the bush if you have questions. Highly recommend!

The. Worst. Shop. In. Town…read more Dropped our van off for repairs on Thursday evening. They changed the oil filter housing, new breaks and tie rods. Said they would have it done by the following Wednesday. Wednesday comes, no car, no call. Friday we called to check on it said they be were still working on it and they would have it ready by Monday. Monday evening still no car and no call. Wednesday afternoon. No car, no calls. Thursday morning we called and asked what the problem was and they said they were just taking it down off the lift. Paid for their services almost $2000. Get the car back and it's leaking power steering fluid and the boots are knocked off of the CV joint and they claim they didn't touch it. And won't fix it. DO NOT TAKE YOUR VEHICLE OR YOUR MONEY TO THESE FOOLS!

Jacob and his crew are amazing. Our Honda needed urgent repair while on a family vacation. We ended…read moreup doing a weekend night drop of our vehicle. NextGen worked with us to get our axle replaced and back on the road in plenty of time. Very professional, fare prices and completed as promised

While stopped at Bassets market in Port Clinton we had a total battery failure. A passer by…read moresuggested NextGen Auto as a good source for help. Jacob stopped with his booster box not 15 minutes after we called. He may have been doing a test drive and fit us in. He got us started, checked out our charging system and suggested where we could get a battery installed. Then to make a pleasant experience remarkable he refused payment. We could not have asked for better service.

I cannot say enough good things about Walt's Auto Repair & Towing in Sandusky. From the moment I…read morecontacted them, I was treated with honesty, professionalism, and genuine kindness. It's becoming increasingly rare to find a repair shop that takes the time to listen, explain things clearly, and truly put the customer first. Walt and his team are knowledgeable, responsive, and clearly take pride in their work. What impressed me most was their integrity and willingness to help rather than simply sell services. They made what could have been a stressful situation incredibly easy and straightforward. Definitely less expensive than I thought it would be. If you're looking for a trustworthy local repair shop that values its customers and stands behind its work, I highly recommend Walt's Auto Repair & Towing. Sandusky is fortunate to have a business like this in the community. Thank you, Walt and team, for the outstanding service!

Full disclosure - I think the problem started when he confused me with my sister-in-law, who's name…read moreis also Tiffany LaCourse. She's had some issues with him recently and I don't think he realizes we are two different people. That having been said - my son was in an accident last month (June 7th 2025) and Walt's Towing ended up towing his car. When I picked my son up from the scene, they weren't sure what tow company would take the car, so the sheriff gave me his card with the report number on it and said the tow company would get in touch with me. No one ever called me, and I was completely slammed between work, my boys' baseball schedules, my mom's doctors appointments, and everything else going on. I talked to my insurance company (State Farm) immediately after the accident, filed a claim, and they said they would make sure the car was at a facility that didn't charge storage and if it wasn't - they'd have it moved somewhere that wouldn't charge for storage. I assumed since I never heard anything more from my insurance or the towing company - that there was nothing to worry about. Weeks after the accident - on Friday, June 21 2025 - Walt and his girlfriend showed up at my house at close to 8pm when my husband and I were in Ashland at a baseball tournament and he scared my elderly mom and my 9 year old son. He gave my mom a copy of the police report with a POST IT NOTE attached with a price of $1,398.13 handwritten on it (see attached photo) and said he needs to be paid ASAP and I need to get my car. That is NOT an invoice - let alone itemized. I still to this day have not received an invoice. I called the police on him that night and made a report. I've tried to reach him and so has my cousin Richard (who tows vehicles) numerous times to get the car - so the storage fees would stop - and he hasn't answered or reached back out to either of us. Now this weekend - July 19 2025 - I got served with small claims court papers. He's taking me to court for almost $2400! And he still has my son's car and has still has never returned any calls to this day! I fully intend to file with the BBB, Ohio Secretary of State, ODOT, and any other authority I can to have this remedied.

They did my front brakes. They were friendly and helpful. They got my car into the garage within…read moreand done in less than a day.

Old fashioned service with today's technology. Dan Seamon and his guys have been taking care of my…read morecars for 20 years and I'm (obviously) a big fan. Several times I have taken my car in, really thinking the problem was big and expensive, only to have Dan make a minor adjustment and charge me little or nothing (!). He's great about prevention ("Would you rather pay me $50 today or $500 in one year?") He has the diagnostic computers to handle about anything. We are fortunate to have him in our community.

PJ's is up front and fair when I've used him. Price was below what other quotes were so that's what…read moretook me to them first. I've sent others to them and they were totally satisfied also. I recommend them 100%!

1000% recommended! DAN saved the day. AAA had me waiting for 4 hours in the freezing rain and…read moredispatched a driver to the wrong address and a driver with a flatbed to a parking garage. Dan was the third driver to take the call and got me out of the garage with ease. This man brightened my otherwise very cruddy morning. Dude is hilarious and made a bad situation bearable. Thanks Dan, I appreciate you a ton.

Reliable. Usually get in and out fairly quickly…read more Decent prices from a known business.

The service is average here. They did not have the part to make the repair so I had to wait a few…read moredays for it to come in. Honestly the car isn't much quieter after the repair. I've spent about $1000 on the exhaust in two years and it's not quiet.

Been here at least 6 times getting oil changes, brake repair and other general maintenance work…read moredone. The cost has been consistent and fair. The work has been done as promised.

The owner purposely put non synthetic oil in my car (which my car specifically calls for) because I…read moregave him attitude after he cut me off mid question and said "can u let me finish". He attempted to demean me and make me feel stupid. He purposely bent the latch to my hood so that I would have trouble getting it open. He also tried to charge me 300 for a battery and an alignment. Ridiculous how people will try to take advantage of you for not knowing much about cars and especially for being a woman. Both my family and I will never go back here.

Had a full synthetic oil change with tire rotation and a complete inspection of the vehicle…read more $105.00 includes the two extra quarts of oil and found no issues with the truck. This will be my go to garage for my truck.

They repaired my Jeep frame. It was easy to schedule and they were very timely and quick to respond…read moreto all my questions. I also had them put on new tires. It drives like new! Thank you Forrest's Garag