Hi all! I very seldom write reviews but after having Norm's come out to clean our carpet in St Charles, I knew they certainly deserved props. It's all too often reviews are fired off when things go less than perfect, but I like to give credit to the businesses that really are creating wonderful experiences. From the friendly and accommodating phone call with Chris to book our cleaning to the execution of our staircase /landing being cleaned by Eric & Ben I give this business 10/10. Timeliness, professionalism, quality and value were all achieved. The best our carpet has looked since installation. The guys were very careful with our newly refinished hardwood floors as well- always placing (never dragging) their equipment. They even cared about closing the door each and every time they entered our house so bugs wouldn't come in. Seriously, from start to finish, this old school run business will always be our go to and first to be recommended to others. Well done gentleman. We appreciate you! read more

Fantastic company spent a lot of time and my carpets look amazing along with my sofa!!

We had a great experience with Norms Carpet Cleaning. Chris (the owner) provided excellent communication, explaining what services they provide, the arrival time and who would be performing the cleaning service. Their technicians: Tyler and Eric were outstanding; they were very professional and customer centric, making sure we were satisfied before leaving. Most importantly the carpets looked great! I highly recommend Norms Carpet Cleaning read more

So very refreshing to have two young men show up ontime and insist on removing their shoes even though they'll be cleaning the carpets. WOW From the first contact requesting the cleaning I knew this was going a positive experience. They sent an email confirmation of the agreed upon date and time. With the confirmation came prep instructions. The instructions were very clear and easy to understand. Now back to the young men, they arrived ontime and offered me details of what to expect and how long to avoid moving the furniture back. Thanks for a great cleaning! read more

Had the best experience with Norm's today! Loved the guys that came to the house to clean my very dirty couch. I never saw it look that amazing! read more

They did a great job cleaning my carpets! They took excellent care of moving furniture. It was easy to get ahold of them and get scheduled.

Amazing job!!! Carpets were so clean !! And the staff were amazing!!! Best prices in town!!

I've had Norm's come out to my house since 2019, and they do a fantastic job every single time! His team is professional and polite, just overall fantastic! And very reasonable! read more

First time using this company for services and was impressed from start to finish. When I first requested an appointment I got a quick response and let them know I was coming home from a trip from the airport I was about 6 minutes late from the 4pm time and the gentleman waiting for in the service truck was polite when I apologized for being a few minutes late. I explained I had a dog (reason for the services to remove some pee odors) and I took her on a walk while he worked on the two carpet areas. He gave me an approximate estimate of when the services would be done and he finished right on time. Pricing was very reasonable and they guaranteed a month of the services that if I smelt any of the odors they would come out in the next month to troubleshoot the problem areas again if needed. $95.00 for everything and the customer service was excellent, I highly recommend them. read more

I have used Norms Carpet Cleaning to clean the carpet in my home for over fifteen years. The owner is professional, responsive, and runs the business with integrity. The crew is on time, listens to my concerns, and completes the job in an thorough and timely manner. When I direct the crew to stains they are able to remove them with carpet cleaning products that are safe for my family and pets. My carpet is in great condition and is now fifteen years old. (Having a no shoe policy on carpeted areas has helped as well.) By cleaning my carpets annually I have been able to prolong the life of my carpeting and insure my family is living in a clean environment. The crew is professional and respects the contents of my home. The same two crew members have been cleaning my home for years which demonstrates the company retains their employees and they know their craft well. I highly recommend Norms Carpet Cleaning. Five stars all around! read more

I have used Norm's for cleaning my carpets for years. They are very professional, arrive on time, and most importantly do a great job cleaning. I highly recommend. NS read more

I called Norms out to clean my furniture and a couple area rugs. The technicians arrived on time and were very professional and polite. They did a fantastic job! My furniture looks brand NEW and the pet stains are GONE! The house smells fresh and clean and my carpets look amazing. I highly recommend NORMS CARPET CLEANING for all your needs. The technicians could not have been more polite, they were very knowledgeable and respectful. I will definitely use them again when the need arises. read more

Im new in the area and was searching for a good carpet cleaner. I hate using unknown businesses because you never know what you get, but I took a chance with Norm's because it has good reviews and its close. They were fantastic! Actually spoke to a human on the phone to make appointment. They were prompt, reasonable priced and made my carpet look like new. Nice people and very professional, I highly recommend. read more

The technicians did a wonderful job cleaning our throw rug, couch, and ottomans. They were on time, professional, and very personable. I highly recommend for any carpet or upholstery cleaning within your home! read more

Walking down the carpeted stairs in our home brought back good memories of the great job your team did last time cleaning our carpets. what you do matters. Professionalism. You make homes beautifully fresh, welcoming and show room level. You're an outstanding boss! Everyone who works for thinks you're great. My husband and I can't thank you enough. So please, send your troops over here again. read more

I response to the owner's tirade let me focus on the facts. I was on the premises during the entire time of both visits from his team. At no time did they communicate that their scope of work was mis-priced. It is entirely reasonable for one to expect that any vendor or service provide may have to change their pricing higher or lower when they see the work. It is also reasonable for them to verbally communicate that when you are meeting them in person and before they begin work. The owner in fact asked if I was on premises, and when he got a positive reply he switched the subject and then went on a tirade about inflation! Again, I am not writing this review and reply for compensation, or any refunds. As I said in my initial review the surcharge was 'trivial'. It is the owners' behavior. Do not make my mistake. I took this man's word for his bond as I had a positive experience previously and had no reason to suspect he would act differently. I was wrong. Do the following instead: when his team come to your premises, confirm and record the scope of work again. His team may be professional and courteous, he is not. He is in fact dishonest and shifty. His review history does not reflect our experience. read more

Excellent .. trustworthy and professional service! Our family room and bedroom carpets look fantastic!! Would highly recommend to anyone needing carpet cleaning! read more

Had a few stains in my carpet I got a hold of them on a Sunday and by Sunday evening I had an appointment set up for Tuesday. Would definitely recommend and will be using agin for sure! read more

My carpets look amazing!!! They don't try to up sell anything!!! Great service!!! Will always use them again.

Norm's came out last week to clean our carpets. While I was kept informed, the cleaning crew arrived almost an hour late. The on-site quote differed from the "experienced" quote - almost $100 higher. The reason, I was told, was due to furniture being moved during the cleaning process which I had requested when making the appointment. The cleaning crew was OK but I felt like I was being taken advantage of by them and their company and I'm not sure they are as experienced as they said they were. It was unsettling that there was such a difference in my phone & on-site quote. Then I was told that they had cleaned under our beds as far as their equipment could reach which was not the case upon a later inspection I made. In addition, one piece of furniture - a buffet in our dining room - was not moved and it is generally a fairly easy piece to move. While we have 2 dogs and one sheds quite a bit, I was shocked to be able to pull up a lot of her hair after Norm's cleaning process, especially on the stairs. And here several days later, I really see no discernable difference in the carpet pre and post cleaning. So I say Norm's is just an average carpet cleaning company and I think I could have done as good of a job with a Rug Doctor or my own Bissell cleaner. read more

Great service, quick appointments and my carpet looks great! I was very impressed and the price is great too! Will definitely use them again. read more

Wow!! Is all I have got to say!!!! My carpeting looks absolutely amazing!!!!! My carpeting is 21 years old and after the technicians were done cleaning my upstairs carpeting it looks like brand new now!!!!! I am so happy my realtor recommended Norm's carpeting. I feel absolutely confident that our home will sell with the added touch of extremely clean carpeting. Pet stains, no problem!! Spilled juice or chocolate milk, no problem!!!! I am truly amazed at the high quality of work performed. The technicians were so profesional and so friendly. Just an awesome company to hire to take care of your carpeting needs.. I will be calling them for our next home for sure!!!! read more

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I had Norms carpet cleaning out for my sectional. I asked about certain spots while they were cleaning and they said if we had any issues once it was dry to contact the office. I contacted the office three times with no response. read more

Chris and his team are real professionals. Makes your old, filthy carpet look new! Very kind and fair price. Communication was good also. A little delayed response at the end, but my agent was thoroughly impressed when they stopped by to take pictures to list our property for sale. You won't be disappointed if you hire this company. The carpets truly look "like new" when Chris and his team get done with them. I've used this company twice, with about 5 years in between the two service calls, and the quality of service has remained top notch. Many thanks!! read more

These guys did a thorough, efficient job and were professional and courteous all the way. I wouldn't use anyone else.

They cleaned 2 rooms. Very reasonably priced. Young men were professional and nice An asset to the company. My carpet looks great. I would use them again read more

Professional-Courteous-Customer-focused, Friendly and Dependable. I recommend Norm's carpet cleaning service highly. I am truly pleased with their work. Customer satisfaction is their priority. Thank you for a job well done! O.S./Aurora, IL read more

Chris (owner of Norm's Carpet) was amazing today. He literally saved my day as well as some major financial expenses my husband and I were looking at after our 3 year old rolled a sealed gallon of paint down our carpeted staircase. I had paint thick against our walls on the way down, thick on the carpeted stairs, and the hardwood and door at the bottom of the stairs ... where the gallon landed upside down :( I fell on my knees and cried. I thought my house was ruined. I called Norm's, as I've used this company for over 10 years now, and Chris came in less than a half hour and saved, yes SAVED all of my carpet! And not only did he save my carpet, he also was successful and getting paint off of our stained wood door as well as our hardwood floor at our entryway. I went from pure disgust and terror to immediate relief as I saw the improvements transpire over the two hours time that he worked on my home. I am forever grateful and so pleased that I made the call rather than just assume nothing could be done. I have used Norm's Carpet Cleaning for many years and I will certainly continue use them for many years to come!!!! Chris was just awesome. Oh, and the price was just too good to be true. I was so relieved and impressed. Do not hesitate to call for your own needs!!!!! read more

Just love this company . They are reliable, friendly , and my carpets look great !! The prices are great , and I love the truck mounted equipment . Very efficient in cleaning . read more

We love Norm's. Have been using them for years now and they always do a fantastic job. The guys are great and extremely professional. We highly recommend them. read more

These guys did a great job with a thorough cleaning when we first moved in. 10 months later, they came back to address a husband's red wine spill and a dog's poopy revenge in the dining room. They completely eliminated the red wine stain, and mitigated the dog stains. Plus, the guys who show up are fantastic, and have great customer service skills. Not only can they get rid of your horrible stains, but they're good guys in top of it! I would recommend anytime! read more

I have had many carpet cleaners in, and Norm's was the best so far! Price was good, guys were great, and the carpet is fantastic! Saved me having to buy new carpet when I sell my house. read more

I received a beautiful 4x6 flokati area rug from a neighbor who had purchased the rug in Greece in 1976. Flokati rugs are very difficult to clean and as such there is a specific protocol that must be followed when cleaning these rugs. I reached out to a number of carpet cleaners in the area and ultimately felt the most comfortable with Norm's. I'm so happy I did. Chris took such great care of my rug and it looks beautiful. Communication was top notch. I even asked Chris if it would be possible to get my rug back earlier than quoted as the person who gave it to me would be by the house over the weekend. Chris delivered it himself on a Saturday!!!! I can't tell you how pleased I am with the excellent service I received and will be recommending Norm's Carpet Cleaning to everyone I know. Thanks so much Chris! read more

Norm's Carpet Cleaning - My beautiful, clean, and fluffy Flokati. Norm's did such a fabulous job getting this tough job done right! - Carpet Cleaning Near Me - Geneva, Illinois

I highly recommend Norm's Carpet Cleaning service, they did a fantastic job cleaning my carpet. From the time I requested a quote on their website, which is impressive in its self, to the very professional service technicians, I felt I made the absolute best choice. I will only use Norm's Carpet Cleaning service from now on. read more

My service technician was great! He was professional, friendly, and my carpets look great! Norm's prices are good! I highly recommend Norm's, and would definitely use them again! read more

I run a small business in Geneva and Norms came out today to clean my carpets in all my high traffic areas. I appreciated the fact that they called to tell me there were on their way. They used a "pre-treater" brush machine this time before the carpet cleaning and with my older, low pile carpet I think this worked really well. They are older carpets and I have a lot of traffic so there's some wear, but the they came out greatly improved. The two young men who came out to clean are very nice and polite. They worked with me to clean just the areas I needed and worked around furniture that I didn't really want (or need) to move. The price was very reasonable and I will definitely use them again. read more

Norm's showed on time and did an excellent job. Very friendly, informative and very reasonably priced. I would HIGHLY recommend this company to clean your carpet. read more

Great estimate! Showed up on time and called to let me know when they would be there. Workers were SUPER nice. And carpet looks great. WOULD USE THEM AGAIN FOR SURE! read more

Just had my carpet cleaned by Norm's and I will certainly call them again in the future. The men were polite and friendly. My carpet looks great. The price was very reasonable. I like also that they will clean only the areas that you want cleaned. You don't have to have the areas cleaned where your furniture sits unless you want to. I had a bedroom that only needed the area cleaned in front of the bed which they did. That saved me some money. I scheduled an appt. that was convenient for me. They called before they came out Instead of waiting around for them, they were able to come a little bit earlier. I live in Elburn, but they were happy to drive to my area to clean the carpet. read more

Ok! I'm recanting my one star review because Norm took the time to contact me, apologize for the horrible employee (who no longer is employed), and offer a high level of customer service for my trouble. This, in my opinion, is five star behavior. Feel free to contact Norm for excellent service. He takes his business seriously and is dedicated in providing the best service. read more