BEWARE - I trusted this company with my belongings and those belongings were not delivered in their entirety. Once I provided notice of this issue, I was mostly ignored for approximately 90 days until I received a definitive answer that they will not assist in the recovery or compensation of those items. And yes, I purchased the upgraded insurance. I am disheartened that a seemingly reputable company can simply decide not to make an issue right. If you are searching for a company to move your belongings, be advised that if you choose this one, you may not receive everything at the final destination, and they will not make it right. read more

If I could give half a star I would. My husband and I chose North American from previous move. This time they fell very short. Movers had dirty soiled hands. No gloves. Left large stains on my white linen furnture after they dripped sweat and wiped their hands on it. Left indentations on my maghoney furniture. MANY things wrapped in boxes were broken from not being packaged appropriately. Many of my antique China pieces were broken that are irreplaceable. Art work scratched, with frames marred from laying other pieces on top of it. Turned in claim. Was denied. Sent second claim. It's now been 10 weeks. I was told not to get rid of anything and WAIT 6 weeks for settlement. It's been 10 weeks. Do Not use them. They promise everything and deliver nothing. We spent $13,000 to move. read more

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We paid more than $10,000 to North American/Allied to move a 4-bedroom home out of state; we had a number of issues. First, the representative took very careful inventory of everything and yet the final weight came in above the estimate even though we eliminated a golf cart and moved an entire truck load of furniture and boxes ourselves. Next, the moving crew on the other end put many items in the wrong place even though each was clearly marked with the room where they belonged, so over the days we had to move things ourselves to where they should have been placed before even beginning to unpack. The worst, however, was that after several days of unpacking and rearranging boxes we realized a number of thingss were missing. We contacted North American/Allied and they directed us to fill out a claim form, which we did. Several weeks later we received a blanket denial of our claim because we, the customer, did not inspect the shipment before the movers left to be sure every item was accounted for per their contract. I can't even imagine how many hours it would have taken to go through every single box - we had more than 500 items to account for in a 4-bedroom, 2-story house plus outdoor furniture and boxes piled up in the garage. The movers of course did not remind us to do this, but rather left in a haste after delivering the last box. For Allied to put the onus on us to inspect hundreds of boxes before the crew left was an unfair and nearly impossible task. We took a chance on this mover even though we were initially inclined to go with a smaller operator who assured us that we would have the same team throughout the process and that our possessions would be the only ones on the truck. We did not heed their caution about national moving companies losing belongings when moving multiple households and making multiple stops with multiple crews. Do yourselves a favor and steer clear of North American/Allied. read more

My company paid for an executive tier move from Illinois to Texas. Jackson was responsible for unpacking all belonging when in Texas. This was made clear and the reason I went with them as my wife and three children would be in Texas and have no support from me. During the day of offload, the movers showed up at 9AM. They were shocked I had 20K lbs of belongings. When 3PM rolled around and the truck finally empty, the movers thought they were going home. I noted to them that all boxes still need to be unpacked and items reassembled. They were upset as they wanted to go home, which I understood, yet there was still work to do. The movers then began opening boxes and dumping them on the floor/counters,etc. As this wasn't the service I paid for, I decided to tell them to stop and go home. Lastly, they broke a buffet (mover admitted to breaking it) and a TV, and they are trying to deny the claim! The below photo is 1 of 8 spaces. The internet tells you to go with a full service moving company over a brokerage firm. I paid $10K more to use Jackson Moving and Storage, and the end result was no better than a brokerage firm. Stay away from them! read more

North American Van Lines - Movers Near Me

We moved out of a 4 bedroom house. When we moved out of state they tried to fit a semi truck worth of stuff into a short truck. Took our things out of boxes shoved them into short truck. Still couldn't fit everything in, delivered the rest after thanksgiving. What was the point!? Damaged bent and scratched things. I called the customer service line. Nobody cared. Hung up on me multiple times. It's not monetary. It's the violation of these people taking our things out of boxes and shoving them into a truck to make it fit. read more

The move from CA to NV was a nightmare. We used NAVL as a 3rd party company through a local mover in CA that I'd used for local moves twice before. I trusted them and trusted that our belongings would arrive safely and intact. That didn't happen. We knew our move was going to be costly since interstate moves are based on weight as opposed to by the hour. So, we were prepared for that. We did save money by packing about 90% of our belongings and letting the mover pack the rest such as my husband's office and the kitchen. What we weren't prepared for was what we found after boxes were opened that had been packed by the movers. Nothing but an illogical, disorganized mess. Nothing was packed properly, and a bookcase was completely destroyed. And when I say destroyed, I mean completely obliterated to the point where it had been broken in half! There was also a desk and wardrobe closet that didn't survive, and a box was not delivered to us. I contacted our move coordinator about what I'd found, and she sent me a claim form to try to recoup some of the damages. However, after reading the instructions on the claim form, and learning that I cannot replace any items until someone comes out to assess the damage, I decided not to file a claim. Especially since the total loss only comes to about $250; for a wardrobe closet, a $25 Walmart bookcase and a desk that was probably about $100. So, I don't want to waste anyone's time for such a paltry amount. We did end up with a refund of around $2,000 because of the materials I bought and much of my own packing I'd done. That being said, nothing should have been broken if it had been handled with more care. The desk and wardrobe closet survived 3 other moves, they should have survived this one, too. And the bookcase never should have been destroyed like it was. I was told it did survive the move; it was destroyed when it was placed in the storage unit we had to rent. We also know a box didn't get delivered to the storage unit. We've opened every box and cannot find the box I packed that had towels and a 3-tier glass corner shelf, and a bracket for my jewelry tree I'd wrapped inside. Fortunately, they can be replaced, but I'm still disappointed it didn't make it. Other issues included but not limited to: - I bought boxes, packing materials, and kits specifically for packing glasses and dishes, and other fragile items. Nothing that I bought was used. NOTHING. I opened a box and found everything I'd bought specifically for that was unopened. I had even asked at one point during the packing if the bubble wrap pouches, or the dish and cup packs were used, (I needed to use a few and couldn't find any) I was told yes, that they were all used. None were. NONE. Not one of the bubble wrap pouches were used to pack my dishes and glassware. They were supposed to be used specifically for glasses and plates and I found they had been simply thrown into other random boxes in such a way that they were useless to protect what they were put in with. - Cleaning supplies such as an unsealed can of Raid was packed with food! Rat poison was also packed in a box with items it never should have been packed with. Fortunately, it wasn't anything that needed to be saved. - Nothing was marked fragile that should have been such as the stemware that was packed by them. - None of my pots and pans were wrapped so one of my small frying pans got chipped. - My curtains were wadded up and shoved in a box and, for some bizarre reason, they smell like pee. I had to wash all of them. - All of the wardrobe boxes I packed were completely destroyed. All of our clothes were in a heap at the bottom of boxes that were crushed and smashed. I had to replace at least 2 dozen hangers because of that. - My 2 coffee tables were scratched and gouged. It's going to take a lot of time and elbow grease to get them back to how they're supposed to look. One wasn't even wrapped in a blanket. It was sitting on its side on top of a box when we opened the storage unit door. I could go on but I'm limited to a certain number of characters. The pictures speak for themselves. I do NOT recommend this company. read more

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I choose North American Van Lines for a move from Virginia and Pennsylvania. This is not my first long distance move. I've moved from East Coast to West Coast. In the past, I've used a broker and have had no issues. This time, I choose North American Van Lines because they own all of their own trucks and you know the crew from start to finish. They were more expensive than the brokers, but figured we'll "do this move right." MISTAKE. They care more about their next booking than they do the clients they've already booked. Someone from North American Van Lines came out to my condo, gave me an estimate and talked me through their process and the quote. It was all fairly standard from previous moves I've done. I liked that they came out in person. Not necessary, but it was nice. I felt comfortable with them and the BBB ratings etc. I was made to feel that for the extra money, about an extra 1K, that we would be taken care of better than a broker. So we selected them. I tried to ignore the yelp reviews since everyone is different. NOPE LISTEN TO THE YELP REVIEWS!!!!! We were given to Northshore Movers who are part of North American Van Lines. They were terrible. Long story short. Our move coordinator went MIA for over 5 hours the day of the move. I had harsh words for her about. Her excuse was she was "on the phone." I told her that her job is to ensure my move goes smoothly and she didn't do that. She was aghast that I accused her of not being available for my move and then "apologized." The crew was rough with our items. We have several damaged items. They were late to pick up without communication. They would disregard fragile signs and put heavy items on top of fragile boxes. They would also stage larger boxes on top of smaller boxes. They were polite, but didn't do most of the things they were asked to do. You're better off with a broker. Good luck read more

I used North American Van Lines to move from California to Idaho. It cost approximately $22,000. They didn't arrive when schelduled. Also they damaged a wall while moving furniture. I filed a claim. After documenting everything through photos. I waited for two months to hear from them and my claim was denied because they said the mover didnt indicate that any damage had occured even though we refused to sign the paper work due to the damage. Never use North American! They are unreliable and dishonest. read more

Very Pathetic Moving companies! Recently used North American Van Lines and Dewitt for a move from FL to HI. Horrible experience, inspite of a rock solid quote, we were overcharged by more than $1400 at destination without any explanation. They essentially stopped delivery in the middle till we paid more or they wouldn't deliver the rest of the things. No one from either company calls you or returns your calls or emails to give an explanation......very dishonest practices and have no idea of what they are doing! Couldn't care less about the consumer after making a commitment...stay away from these companies! read more

I honestly don't know where to start. My rating is a zero, so the 1 star is for the movers from the house we moved from. We had a delivery date of 10/27/20 and the furniture actually came on 11/9/20. My 80yr old mom slept on a air mattress as did myself and my daughter who made the 13hr drive to help us.I She and her boyfriend were staying 1 week before they had to go back home. I needed to help my mom up from her mattress every time she had to get up. When they started unloading everything... we were informed that they lost one of the beds! Who loses a bed? Of coarse we couldn't go through all the boxes that day and thankfully you have 90 days to do so. Well we had the happy surprise of finding heirlooms that have been in the family for generations that were broken. Some of the items were originals or so old, you couldn't find a replacement for it. You tell me how you can put a value on items like that? I made my list, took my photos of everything and did my googling to try and find replacements from antique auction houses or specialty stores. One was not replaceable, I couldn't find one anywhere, so I looked for the same artist/designer and within the same century. I took 3 photos and took the average of the 3 for the replacement. Nope... they want to glue it back together. This bowl is in 2 pieces, and not a straight break in the middle. We have a one of a kind game table with a color matching small removable cabinet that sits there for when you play checkers, chess or dominos. The top of this game table flips over to a gorgeous mahogany finish. The dominos part is done on a felted green area. You could play a dice game I guess also. It has matching chairs also. Anyways this gorgeous, handmade table is worth thousands of dollars. It was my great grandparents, so again it's been passed down. The movers broke the legs off from it. They tried gluing it back together but it didn't work and it left, white glue all over this antique table. Should a family member decide to sell it for a down payment on a house or something important, it won't hold its original value because it will be listed as repaired. I've seen the site that sells antique tables and they're magnificent. Some go for over $200,000. This table is worth $7,000+ and I wanted them to pay $1,200 for the loss it's going to take for being repaired. I got a whopping $250 for the damage. Baccarat, Waterford crystal glasses that were packed inside their original boxes and they're nice boxes. 3 of them got broken. A Bleek cottage that was my grandmothers, broken. There're so many more items. I had my total at over $6,800 and I received $2,200 and they didn't cover the bed! There was no way of proving it. The copy of the item list they give you when you leave your house, well you get the 3rd copy and you can barely see anything. The movers up here commented on it but when it came it reimbursing, nobody remembers anything about it. IF YOU HAVE ANYTHING VALUABLE OR BREAKABLE, DO NOT USE THEM. IF YOU HAVE SOMETHING PRECIOUS TO YOU... TAKE WITH YOU, IF YOU CAN!!! Read more at: https://www.mymovingreviews.com/movers/north-american-van-lines-287#205306 read more

Please. Go with any other company. Tl;dr I waited 16 days for delivery from Chicago to NYC (700 miles). Because it was "still within the estimated window," I received no compensation for sleeping on the floor for over two weeks. Despite being cheaper, if I had known that it would take this long to deliver my items, I would have never booked with AVL. I deeply regret not reading the reviews and heeding the warnings. AVL assured me that the broad range of estimated delivery dates was meant to account for mechanical issues, weather, etc. When I asked if I should pay for premium guaranteed delivery, I was told there was no need, 700 miles would only take 7-10 days for delivery. But when the movers arrived and I asked for an estimated time, they told me the very last day of delivery. Over the course of the next two weeks, I continued to call and ask when my things would arrive. The estimated date of delivery was always the last day of the window. I truly believe that my belongings were never going to arrive before the last contracted day. Because of this, for 16 days I slept on the floor, ate frozen microwave meals, and washed and re-washed clothes in the two suitcases I brought. No - these delays were no were not due to weather, mechanical issues, or other non-human intervention. It was simply due to scheduling and likely (I am speculating) overbooking. If AVL had been transparent and told me that the delivery would be at the end of the window rather than reasonably within the window, I would have never booked with them. From my experience, AVL has no interest in getting you your belongings within a reasonable amount of time. When I spoke to a supervisor to express my discomfort and displeasure, the supervisor was harsh, rude, and uncaring. This supervisor would not stop repeating that it was within the contracted delivery window and couldn't understand (or empathize) with my complaints. AVL is not transparent. Do not take the risk of your belongings arriving far after you have already moved. Although AVL may cost a little less, the stress, discomfort, and unprofessionalism is not worth it. read more

DO NOT TRUST NORTH AMERICAN VAN LINES / GASPERSON. GASPERSON deleted the insurance cover without advising me. The NAVL DRIVER then lashed an expensive, $9000, bed frame to the OUTSIDE of a moving truck! It got badly damaged. They will say I signed a new order, but in truth I trusted what they said and believed the only change was to the weight - why would I cancel $200 of insurance on a $12000 inter state move! After many emails...they take no responsibility for their mistakes. read more

This is my second review of this company. The first review was to detail all the problems we had with this company ie 16 days late with our household goods, broken/ damaged furniture. And mostly a very expensive stereo/ sound system that is missing. This review is to describe the claims department! No one has returned our calls and we still have unresolved issues with this company. They owe us for replacing our missing items and compensation for over two weeks late with our shipment. I feel this is going to remain unresolved and we really have little to know recourse we can act on! Don't use this moving company! By the way they also go under the name Allied. We really don't know who moved our things. read more

The whole process appeared to be good from the start albeit expensive, I was advised to take the highest insurance coverage for my move across country. Now the problem.......several days after the move I noticed that my golf bag and clubs were missing along with a step ladder. I submitted a claim only to be denied several weeks later due to lack of detail on paperwork. The two items missing were not tagged by the driver so they were not listed on the inventory list, so at end of moving process they were not listed as missing or stolen. Several of my emails asking for claim updates went unanswered and when they did reply eventually they denied claim. Very bad customer service experience from a lady called Victoria Gaskill who was in charge of my claim. I am not claiming a lot of money, I just want a reasonable amount so I can purchase replacements. At the end of the day either the driver left the items in the truck or the helpers at the other end helped themselves which is disheartening. read more

Left trash in yard, garden area, and driveway, (I saw someone eating a beef jerky stick and chips that ended up in our yard, along with other intentionally thrown packing and moving debri like rolled up bunches of tape in bushes, driveway, yard, throughout house, and such). They didn't even try to clean up as they went. They were Not careful with personal belongings when unloading and moving, they even STOLE a borrowed allen wrench tool, the entire experience was stressful and frustrating. We were supposed to be allowed to state where the boxes are placed (designated rooms) however boxes were being rushed into whichever room/place was fastest. When requesting to allow us to choose where boxes went some crew members got angry. We are still reorganizing boxes before unloading, which is taking much longer to complete. We understand wanting to be done fast but having to move boxes again later while juggling a toddler when they were supposed to be placed in the room we need them in is frustrating and very difficult. Several things like crating miscommunication, and disassembling/reassembly of furniture have put more pressure on us to have to complete ourselves than we were originally promised as well. We unfortunately ALSO have a list of damaged, cracked, and MISSING items still being added to. WHATEVER YOU DO, CHOOSE ANY OTHER COMPANY THAN THIS ONE!!! read more

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DO NOT use this company to move you if you value your possessions! They are extremely unprofessional & will treat your belongings like junk, I'm not kidding! For example, they put a used toilet scrubber & toddler potty in with one of my wardrobe boxes! How gross! They didn't even wrap our mattresses to protect them from grime & scrapes! Not to mention the huge list of damaged items that I can't replace & now have to sit & take the time to claim compensation for. They will cut corners in every way they can. Absolutely horrendous experience with our cross country move! read more

Read the whole review, trust me‼ DO NOT USE these COMPANIES‼ North-American Vanlines, or American National Vanlines‼ Where do I start, if I could I would rate this business at a zero. My grandparents we're trying to move from Pennsylvania to Indiana on Friday. Mind you they had scheduled and made two separate payments to this company which is in fact a scam. A week before the move they received a call stating the truck they had originally got the estimate for would not be big enough for the move. They then proceeded to raise the price of the initial move, at the end they were asking for $10,000 for the move. After originally saying it would be less than five grand. They then never gave them a designated time of move, never gave them any information pertaining who would be moving them, and then on the day of decided to demand that they paid them more. Instead they gave them a 24 hour open window, never designating a certain time. They arrive Saturday a little after 2 PM, then demanded for my grandfather to give them a full payment on a Saturday via cashiers check or money order, knowing that banks are closed after 12 PM on Saturday. Knowing that they had arrived at 2 PM, and after having previous issues my papa was not willing to give them a full payment until they arrived in Indiana with his belongings. (Mind you, this was ALL of their belongings.) The movers/company then stated his belongings would be taken to a storage unit which he would have to pay for, and then would still have to pay for the move. My grandfather then said " go ahead and take it. Because he had their license plate number as well as threatened to report them to the state police for carrying guns across the state line at that point stealing his valuable.) The movers then decided to take all of their items, boxes, furniture, and other valuable items. They unloaded their items in the rain, on the curb, and in their driveway. Their old neighbors, and a few family members then moved all of the furniture, boxes, and items under the carport. They covered it with tarp, but boxes were opened, and they are 99.9% sure there will be water damage. Also probably items missing. My grandfather was diagnosed with cancer last Monday. He had switched doctors, and had an Appointment for this Monday in Indiana. So with that being said my grandparents are currently in Indiana without all of their furniture, valuables, and other precious items. So there is currently nothing we can do until tomorrow, we have to wait until we find out when they start treatment, and have to rent a U-Haul to get their belongings back to Indiana. Long story short, save your time, money, and reduce your chances of being scammed BY NOT USING THIS COMPANY. read more

I've been reaching out for a weeks to get a quote and no one will respond to me. Every time I call they say we will send it out today we promise. Still nothing. If I can't even get them to answer a quote why would I trust them with my stuff. read more

I moved from Dallas to Pensacola with 2 months of storage. I couldn't have been more happy with this company. They made a difficult experience seem easy with no stress. You can stop getting quotes and ready reviews. Call these guys! read more

North American stole so many things from me: Expensive rug 4 lamps, one antique Coffee grinder and prayer tin Perfume bottle Aztec ashtray Stereo and all my music And more..... North American hires thieves that rip you off. Be wary. North American van lines sucks read more

They stole all my personal paperwork. My divorce papers, my custody paperwork, my tax returns including Social Security information. They have my SS, they have my son's SS number, and my ex-husbands SS. They have all my medical records. I packed all my own boxes, taped them like they were Fort Knox and the information was in a wardrobe box. Why just that one box? They had to have gone through my things. The box had majority of my bras, socks, and underwear, nd all my exercise tapes. Pictures and keepsakes from both parents funerals. I am now a person whose identity was stolen. Worst experience of my life. DO NOT TRUST NORTH AMERICAN movers. A one only because they won't let me post this review without a rating! read more

One star is too good for this company. This move was an absolute nightmare! First of all, they failed to anticipate that they couldn't park on a SUPER busy 2 lane street blocking traffic for 4 hours. So they drove to another city, unloaded and UNWRAPPED my furniture and boxes, reloaded half of it into a smaller truck, delivered that to my house, then went back for the other half. The 3 stooges they hired to do this are mostly unemployed guys who do this temporary work when they want to pick up a few bucks. Clearly none of them had any training in moving nor did they have any common sense. The one guy with all gold teeth and tats and piercings from head to toe, was so high on drugs he couldn't stop jumping around and talking to the air and walls. When they tired of delivering furniture and crates to their designated rooms, they just started haphazardly piling it all in a heap in the garage. I was not aware of how horribly this was going b/c I was busy in the house trying to supervise the NAVL driver who was conducting a FAKE inventory of my belongings. He kept marking off stuff that had not even been delivered yet. After they were gone I discovered the horror that had just happened. So I was relieved that I had spent the extra $ to get plenty of insurance. They brought my weedeater and edgetrimmer into the living room and left end tables piled on stacks of boxes in the garage. My super heavy, upholstered, mechanical bed had been dragged across my wood floors leaving permanent gouges in the floor finish and tearing the bed upholstery. They set the bed up but failed to remove the zip ties from the mechanics underneath, so when the remote was used to adjust the bed, all kinds of parts broke and fell off on the floor. The 65" TV that was 2 months old, was packed in its original box with all of the original styrofoam packing. They destroyed it. The insides of the TV were scrambled. They obviously dropped the entire box. But NAVL said since there was no visible damage on the outside of the TV, the damage was done by me so no reimbursement. My 50" TV...exactly the same, insides were scrambled...no reimbursement. BTW, did you know that the insurance company OWNS the moving company? No conflict of interest there! NAVL and Allied are both owned by the same insurance company. I have 44 photos of my destroyed property, but interestingly, the claims form does not allow you to attach photos. I wonder why? In the garage I found total chaos. Nothing was neatly stacked. No pathways. The door to the house was blocked. Empty shelving units were piled on top of broken plastic storage containers. Boxes were broken open and contents strewn about on the floor. Boxes marked "fragile" were smashed on the bottom of a tall stack including heavy tools. A glass table top was laying on the garage floor with a metal table on it. My packed Epson Workforce printer, was on the floor, box smashed in by the weight of heavy furniture on top. I filed a lengthy, detailed claim. The "appraiser"/furniture repairman that they routinely use, clearly had NAVL's interests in mind so he could remain their go-to guy for the next sucker that uses NAVL. Short story long...they paid for NOTHING other than part of my bed! read more

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Lost an expensive lamp and a box of kitchen items including antique carving set of my grandparents. They claimed I signed off but knowing everything was out of my house and on the van it didn't arrive at new destination. Not possible to check on 30 packing boxes when movers are in and out before it possible to know what's not there. I am very unhappy and ou a lot of money read more

Movers arrived on time and pleasant to work with. Edgar, the driver was very through in tagging our items. The crew Mike, Jason and Angelin worked very had in getting our items loaded. The next day they were great at unloading our items and placing furniture where we wanted it. Little did we know they were planning to steal approximately 20 boxes of our items to include sterling silver, silver plate, collectible glassware, Hyla vacuum cleaner and a green doll chair. We contacted John Polinsky out of the OKC office who kept saying the crew must have dropped it off at another location even though we saw the items on the truck. We contacted the police and filed a report and are currently looking into hiring an attorney as the approximately $10,000 of our items were stolen. Beware of the crew Edgar, Mike, Jason and Angelin out of Tulsa Oklahoma. read more

After going back and forth over the additional $1200 that I had to pay out of my own pocket for the hotel costs, North American gave be $250. So will change from 1 star to 2 stars. read more

I can't tell you how disappointed I was with North American. I used them several times while I was in the military and they were great, but as a private citizen, it was a horrible experience. I guess the leverage of the larger contract makes a difference. The packers showed up with 2 people instead of 4 so it took 4 days to load the house instead of the scheduled 1 or 2. The truck arrived without enough space because they underestimated my household goods. I had the option of living in an empty house for 6 weeks and miss work or sign a blank inventory sheet after going step by step and agreeing on what needed to be packed. Of course, items were left behind so I had to wait an additional two months to get the second shipment, only to find they didn't pack everything AGAIN. So now, they tell me there's nothing they can do, I just lose what they didn't pack. They left the house full of trash, boxes etc. The answer from customer service is "I understand where your point, get a lawyer if you want." This is the first negative comment I have ever made online against any company...I'm going to place this in as many places as I can...completely unacceptable and devoid of any integrity. read more

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We just moved using The Beltmann Group with North American Van Lines. it was pretty AWFUL. We have/had a lot of antiques, China, collectibles, etc that we were moving from Georgia to South Carolina. Day one, packing day - They were a half day late. when we were quoted, we were told they would use a small truck because of the size of our street. We were not told independent contractors would be packing us on a rental van. The packers were very respectful and did a good job but could not get everything on one truck, so had to come back the next day with another truck. (not told that our things would be sent to a wharf house and then put on a big truck). They packed up the second day and forgot the refrigerator. This was on Saturday, so no one could come back until Monday. We were to be out of our house by Sunday for the new owners. it's stressful enough without having to renegotiate an extension of time. The new owners agreed to let them pick it up Monday. of course my representative at Beltmann, John Postell was not responding. The mover did not go back until Tuesday for the fridge. All of this put our delivery time three days later. Evidently, when they take things to the warehouse and load it on the Big truck, they just throw everything; in the van. We have so many cracked pieces, dings, in almost every piece of furniture, broken crystal and chine, broken heirlooms tat cannot be replaced or repaired that I cannot even think about any more. A wooden high chair that was over 50 years old and every child and grandchild used is in pieces!! All I can say is DO NOT USE THIS GROUP. They don't care about a remedy, they just send you a form to fill out and have absolutely no empathy for the lifetime of memories they have destroyed or damaged. I thought North American was reputable and this group came highly recommended, but sadly that is not the case. Shame on them. Lifelong treasures destroyed and no life left to replace them. read more

My household was loaded by Coleman Worldwide moving. Everything that left the house was wrapped in moving quilts or boxed. Angel and family were extremely careful and helpful. The load was delivered 6 days later by North American. Every single piece of furniture was damaged in some way. When the van door was opened, a chair that left the house wrapped was sitting precariously on top of a pile that looked like it could tumble out of the door. Beds that have been in my family over 100 years had deep digs, scratches, and a spindle broken out of one of the headboards. They also damaged my newly redone hardwood floors, scratching them in 3 rooms and putting gouges in the stairs. There was a three corner tear in the chair cushion that was perched on the top. I have been slowly unpacking and have found a broken tart pan that was wrapped in bubble wrap and nestled in between other pie pans also wrapped in bubble wrap. So far my residential damage claim has been ignored and I havn't yet filed the damage claim to my furnishings. They also overestimed the weight of my load by nearly $750. I have been fighting to get that refunded since Nov. 1. I finally received a check dated Dec. 30. It took numerous phone calls and emails to different people, each with a different answer or explanation of why it hadn't yet been refunded . I had read horror stories of moves, but was so reassured when the things were loaded. How could so much damage occur in 6 days. How could things be treated so carelessly? read more

North American Van Lines move from Denver to Minneapolis ($30k move). As Executives for major corporations, we have paid for 10 interstate moves throughout our careers. North American Van Lines will never be used by us again. Significant issues: 1) Unauthorized Actions - North American Van Lines executed an unauthorized opening of our truck (they cut our padlock off) once it left our property resulting in several valuable (some irreplaceable) lost items and damage to other items. 2) Misrpresentation - North American Van Lines underestimated the load and promised a second truck would transport the remaining goods. Instead, they unloaded our first truck and dismantled as much furniture as they could to fit the remaining inventory onto the one truck. This was without our knowledge or permission. 3) Unaccountable For Their Actions - North American Van Lines lost the hardware to the furniture they dismantled...leaving much of the furniture unusable. We were left with a pile of dismantled furniture and the enormous challenge of working it out with the different manufacturers on our own. Or replacing very expensive furniture. 4) Poor Decision Making - North American Van Lines still didn't have enough room, so they built a room made out of wood onto the back of the moving truck, exacerbating the sloppy moving conditions and creating signifiant confusion with the inventory list. 5) Total Communications Breakdown - North American Van Lines was to arrive in Minneapolis on Oct 26th with our goods, but were a no show..with no heads up. Nine days straight they sent us to our new house with the promise our truck was arriving that day, only to stand us up. We began to believe our goods had been stolen and North American Van Lines was a scam. 6) Lack of Transparency - We later found out from the driver that the company-owned-truck had not even left Denver until Nov 1st and then broke down numerous times on the way, delaying delivery further. 7) Incompetence - The North American Van Lines driver from Denver was introduced as our contact and would be taking our load to our new home. However, North American Van Lines switched drivers without our knowing and a different driver brought the truck to Minneapolis. Meaning we had been attempting to reach the wrong driver all along and North American Van Lines had a total lack of knowledge of this and the reasons provided for the delay were completely "incorrect." 8) Paperwork Mishandled - Once the North American Van Lines truck finally arrived, the driver took off immediately to get the truck repaired. Leaving us short handed and confronted with contract labor that were very tense with each other (one just up and left). That resulted in significant paperwork issues. Since the driver who typically would be in charge was absent, those that remained tried to handle the offloading and marking the paperwork.. but the hostility between the movers added to the confusion and documentation problems. North American Van Lines charged us for minimal insurance although we asked for additional insurance. The revised invoice was to have been sent before the move, but of course the revised invoice did not arrive before the move and when it did arrive it did not have the additional insurance..by then it was too late. There are emails back and forth on the request for additional insurance. We filed a claim with North American Van Lines and they sent us a check for $216. (Uncashed) We appealed and they told us to go to mediation. We will never use North American Van Lines again. We will never refer them to our associates or friends. We will also make it a point to share our experience with the companies we serve. read more

I was very nervous about selecting the right moving company during my recent move from NJ to FL. North American Van Lines quoted the best price so I was even more nervous they would service as promised. From the very beginning, they followed up consistently. The driver (Brad Bax) and crew showed up early on moving day and delivery day, they got right to work and never complained about anything. They were professional and friendly. Lisa, my coordinator called while they were there to check in to make sure everything was going well. Lisa also called many times to make sure I received calls from the driver regarding timing and see if I had any questions or concerns. All in all, North American Van Lines was terrific. Honestly, I can't think of one thing to complain about. read more

North American Van Lines - Best Moving Crew Ever!!! - Movers Near Me

It's been over 2 months with no delivery. They send my calls to voicemail, lie about the whereabouts of items. Says they shipped out items but never left the state for a month and a half. Only got any information when I called(if i could even get thru) and it was always lies. Finally scheduled a delivery date & to no surprise no one is here. Terrible terrible company and even worse customer service read more

We moved my mom from New Mexico to Texas. Unfortunately, we weren't in Texas when they unloaded her things into a storage unit and, it was 2 years before she had a new house to move into, so the company won't warranty any of the damage. Among other things, they managed to break the metal pedals off her 200 year old piano that belonged to my great-great grandparents. So far we haven't found the pedals. Boxes marked "FRAGILE" were on the bottom of the stacked boxes. We have yet to open all the boxes and assess the rest of the damage. We're just heartbroken. read more

This company is a complete scam. They steal your belongings, break your belongings in transit, and hold your stuff hostage until you pay more money. Their favorite scam is to give you a low bid in order to get a "refundable" deposit (but you have to cancel at least 5 days prior to the scheduled move date), then they call 4 days prior to the move date to confirm your inventory list (which the person who gave the quote only writes down about a 1/3 of what you tell them) and then they triple the amount. If you cancel, you're out your deposit (which is a 1/3 of the quoted price) because they don't give the real price until after your window to cancel and get a refund closes. Please review all the BBB complaints against them before hiring this company. https://www.bbb.org/us/in/fort-wayne/profile/moving-companies/north-american-van-lines-inc-0352-90077877/complaints read more

Had a confirmed appointment for a quote. I was assigned to Beltmann Relocation Group located in Irving, Texas. They never showed up or even gave me the courtesy of a call to say that they were running late or to cancel and reschedule. Needless to say, I will not be going with North American Van Lines. read more

I called and made an appointment for an estimate for a cross country move. NY to WA. I pointedly asked/confirmed that North American does this sort of long haul service. I was assured that they do. After rearranging my entire life to meet with the estimator...waiting for the guy to show up...about a half an hour past the time he was supposed to be at my house, he calls and tells me that North American doesn't do long haul/cross country moves. Huh? Whoever is in charge...they should know what sort of service representative they've got working for them. It was a beautiful day out...it was obvious that the guy just didn't want to show up. This is not my first cross country move- it's a deal worth thousands and thousands of dollars. I will spend my money elsewhere. A total shi*-show. I'm rating one star but, in truth, it's a no star at all. read more

I can't believe I never updated after the previous review! Jenny the one I thought was wonderful...she's actually MORE MANIPULATIVE than the others. The way she turned so fast to bitch mode was shocking. My belongings that took from October 1, 2020 until February 22,2021 just to have my belongings in a storage unit in the same state as me. I was threatened numerous times. I am owed $25.00 per week day since October 12, 2020. The first time I have prof they knew I requested my belongings. They say they have a month 30 days so okay count from November 22,2020! Nope it's now November 21,2021 no money paid back. They've done it for many customers on the BBB site so why not me? I heard the FBI is now on top of them bc of the horrible advantages they took of so many people during the pandemic. I wonder if they'll contact me. I updated this for the money not being paid and wish I had never wrote anything positive about that Jenny who's only worth a penny! Plus I want people to know the Forman that drives the trucks etc he's doing his job the way he has been taught and told. He takes care of a few people so he works very hard. When I met him over the phone he said his name was Jordan, supposedly that's his middle name, his name is Steven. I believe he knows that this business is doing illegal business, but he is doing his job and does help many including me. After I receive the money for delivering my belongings 8 months later, which again into a storage unit I don't even know where or what name etc then I'll update again regarding the Forman and hopefully can say something positive about them actually paying me what is owed. Anyone dealing w similar illegal business called North American movers in Las Vegas shoot me an email. tgrimshawsb@gmail.com. If anyone knows any info about the FBI being involved please email me I'd like to know any information about that. Happy Holidays read more

The absolute worst!!! Some redneck was supposed to come out and give me an estimate, a contracted employee with North American Van Lines. I try to explain that I am moving a limited amount of stuff and I don't need a (3) three hour presentation. I just need him to look at my stuff and give me a quote. But he insists on giving me the whole story, from soup to nuts. I again explain my situation, that i know about the company and just need estimate of moving my goods. He gets angry and hangs up on me. This company sucks and should be avoided at all costs!!!!!!!!!!!!! read more

We listed our house for sale and started getting these phone calls from private numbers. I don't answer private calls but since I kept getting the calls I decided to answer. It was North American Van lines soliciting us with their services. After going online to read from others and being harassed by them on the phone there is no way I would ever use this service. read more

delivered other peoples things to me!! like bathing chair ( covid disgusting ) mixed in among my things. missing items. movers do not wear masks. only one mover sent for large move. broken items. worst move in over 20 times moving. if you value your things, look elsewhere.... read more

I used North American Van Lines for a recent move from New Jersey to California (Los Angeles area). After reading online reviews about moving companies I was terrified at the thought of having to select a moving company since all seemed to have awful consumer ratings. What I learned in the process was that North American Van Lines and Allied Van Lines have merged and they are now known as SIRVA. My job was called into "North American Van Lines" and was assigned locally to an agent and affiliate company called L&J Transportation in Tempe, PA (also office in Pottstown). L&J picked-up my belongings on time as per schedule. The quote they gave was guaranteed not to exceed because they came out and did an inventory. The dropped off in California was just 6 days later way ahead of schedule. Movers were professional and pleasant. They took things apart and put them back together at my destination. A few minor damages were found on unpacking but these were items I had packed myself and cost no more than $10.00 each, otherwise no damages found. I'm absolutely thrilled with the service provided. The L&J office gave great customer service checking in with me during the transition. I would recommend them to others and I would use them again if I needed to. read more