HORRIBLE COMPANY. We were told one price over the phone and when the final bill came, it was more…read morethan what was quoted. They make you sign before you get the actual bill so they can do whatever they want with the price after you have signed. We tried talking with them and were just quoted standard policy, horrible customer service. Requested a supervisor call back....got nothing. The only positive about this company was their guys who showed up to move our stuff. They were very nice and worked very hard.

We hired Two Men and a Truck for our move 27 March (packing), 28 March (moviing). Everything when…read morewonderful, Rory was leader of the team of Tay .and Max. I would definitely ask for them if I move again. Dakota worked with them on the 28th and he did a wonderful job being new. One thing that amazed me was the money we paid. Great job !! Bob and Paula Ortendahl

Came to my home to give me a quote. Never heard from them again. No quote. No response at allread more

The contact at My Movers was friendly and got me an appointment right away. the two men who moved…read morethe furniture were courteous and efficient. I was very pleased with the service and the way in which everything went so smoothly!

This has been so easy. We moved from WA to MO with no problems at all. We were looking for a…read morecompany that didn't require us to do the driving and not insanely expensive. Plus we had heard horror stories about companies holding your stuff for ransom basically unless you paid an additional amount then quoted. We didn't have to worry about that here. We had a trailer delivery and purchased the room inside that we would need to move a 3 bedroom home. We loaded it over 3 days, drove 4 days to our new state and called for the trailer to be delivered. We got 3 days to unpack which was great as we didn't have to rush to unpack in a day. Called them to pick it up and it was all done. I can't say enough good things about our experience. Call them if you are moving, trust me you won't regret it.

I used U-PACK For the first time this past month. (MARCH 2021, in SW Missouri) Previously, I had…read morealways hired a moving company with their own trucks to load, drive and unload my household belongings. Making the reservation was easy and I was happy with the experience at that point. (at the time of booking) The container was delivered to my driveway as scheduled. All drivers were efficient and friendly. The problem was (not discovered until later) that the container they left for had numerous holes. My move was happening during spring time, which meant quite a lot of rain. Because of the rain, 4 straight days non-stop, I actually did not pre-load anything into the container. On the day of my scheduled move-out, the loading crew opened the container & saw standing water in one corner of it (!!!) This was a huge concern - if I had loaded any of my belongings onto the truck myself they would have been ruined. Or, if it had not rained & we did not know the truck was leaking, then it would've been driven to its next destination where U-Pack was going to hold it/store it for me for approximately 9 days. (until I closed on the next house in a different city) Again, if that had happened, all of my belongings inside would have been destroyed from the rain water leaking into the container. So, I had to release the moving crew I hired - they could not do the work I had hired them to do - yet I still had to pay them for their time. Then I had to reschedule, once I knew when a new container could be delivered by U-PACK, replacing the leaky trailer they had initially given me. I called U-Pack to explain the situation. The person I spoke with was not very helpful and quite rude. I was seeking a quick solution, as I needed to be out by a certain date & a certain time for the new owners who had bought my house. ABF replaced the trailer with a brand new one. However, they could not deliver it in time for me to capitalize on the moving crew being there to help load the truck, as originally scheduled. So, it was sitting in my driveway another 2 days. It was Wednesday, when the loading crew returned to load the trailer. (they were n/a Tuesday; nor any other moving companies I called - of course not, on such short notice!). Delayed from Monday to Wednesday, I had no choice but to contact my realtor to request the new owners push back the closing date & time on the sale of my home & delay their move-in, as well. Luckily, they were very understanding and cooperative. I will be reluctant to use this type of moving service in the future. I understand that things happen sometimes. However this was within their control, from two aspects: 1) do not deliver a trailer or container to somebody that is faulty - in this case leaky and full of holes; and 2) when I called their customer service number to explain what had happened, I did not receive any empathy for the situation - - instead I received very poor customer service and the person was very rude. In fact, he even told me there was nothing he could do; that the most he could do is what I had done at that point, which was call the local provider and get them to replace the truck as quickly as possible. He was very unwilling to even attempt to help me. I was quite shocked by this. Not just from a company perspective in terms of providing a service to their customers, but from one human to another - feeling empathy for what that person is dealing with and having a much better attitude toward that person, given their predicament. None of that was conveyed, zero. In fact, he was so rude, that I'm not quite sure why he would ever have a customer service job in the first place. He seems very incapable of performing a job for which the primary focus is to SERVE THE CUSTOMER (customer service). Another thing he told me: that if I had called them a couple day prior (re leaky trailer/container), they could have resolved it in advance of my original pick up date. Well ... I did not KNOW it was leaking. It rained 4 straight days after it was dropped in my driveway, so I was not spending time outside nor looking inside the truck. Suffice it to say, I was paying them $1,000 for their service and trusted them to deliver properly. Why would I even think "Oh, maybe the container leaks? I better check that." They provide a service I was paying them for. Bottom line. To infer this was my fault - wow. The concept that U-Pack bases their service on is great. That is what drew me to this as an option in the first place for my move/relocation. The one thing that deters me, now, from using this service again or even recommending it to anybody, is the very terrible customer service experience I had during a situation that was extremely unfortunate. It caused me great difficulty and additional stress during my move.

We had hoped from what she advertised she and her team would be able to help us move. It was a…read morehorrible experience. The estimate she provided was no where near what she charged. Yes it is an estimate but you would think that would be at least with in 500.00. The estimate was provided without looking at the whole house. We told her there was more but she declined to look. Her team was great but they can only do what they are allowed. Midway through they informed us what the cost was. When we questioned her on this compared to the estimate this is when she became passive aggressive and would really only speak with us through her staff. She was unorganized,didn't do all that she said she would and was just awful to work with. Her claim of working patiently and kindly with the elderly is not true in our encounter with her. Stay far away from her!

the best ever. this lady is kind and she and her staff is PERFECT. It fade our life manageable…read more I'm blessed

This is the second time in 6 months that we have used this company. They are very responsive,…read morealways on time, and do a good job. They are also the most reasonable movers I have found in Springfield. Highly recommend them.

Where can I begin? I hired another company to load up my U-Haul in St. Louis. That company lacked…read moreany experience with loading a truck properly and unfortunately there were huge language barrier problems. Turn-Key came up to St. Louis to drive the U-Haul back to Nixa for me. Upon their arrival, they saw that the truck wasn't packed correctly and had it continued that way, it would not have been possible to finish loading up the rest of the house. Allen Johnson immediately jumped in, even though he didn't have to, and began supervising ANOTHER COMPANY'S workers and REPACKED THE ENTIRE TRUCK while making sure the movers that I hired to do the loading were doing things correctly. After seeing the other company finished the job correctly, Allen and his wife, Beth Repuyan Johnson, drove the U-Haul back...after doing a lot more work than was originally planned. Once we arrived at our destination, Turn-Key Moving and Delivery LLC's crew unloaded the truck in true fashion and form. It was a night and day difference between their crew and the one I hired in St. Louis. Turn-Key went above and beyond to ensure that my move went without issues, even when another company wasn't up to par. This truly shows that they care about their clients and the overall move experience for the client. I highly recommend Turn-Key for any and all of your moving/delivery needs. Had it not been for them, my move wouldn't have been possible. Thanks Turn-Key!

Beth was incredibly friendly and helpful over the phone. She answered all of our questions and gave…read moreus confidence that they could get the job done well. They arrived right on time and quickly got to work. Allen and the gentleman he brought with him were both very strong and great at playing U-Haul Tetris! Everything was packed very securely and puzzled into the truck with no gaps. They worked quickly and effectively. They were both very kind and wore masks during the process. I was surprised by how slowly they drove when following us to the new place, but it was only about 10 minutes down the road, so it didn't matter much, probably just trying to keep anything from moving. The truck was packed well enough that nothing moved at all on the way over. Nothing was broken or damaged or missing. None of the usual fears associated with hiring movers were a problem at all. We really appreciated that their timer did not begin until they arrived. Other companies we looked at told us they would start their timer when they left their warehouse and wouldn't end until they got back to it. That was one of the biggest reasons why we chose Turn-Key instead of their competitors. The total ending up being more than the estimate due to it taking us an hour longer than we had originally thought. Overall we are very happy with the service and relieved that we didn't have to move everything by ourselves. They made the moving process so much easier and faster. If myself or any of my friends/family ever need movers, Turn-Key will be getting a call from us.

Let me start with The Very Best Service in Our Household Moving Experiences!…read more The entire crews from start to finish were pros, packing, loading and unloading. On time clean and so meticulous, right down to the detailed packing and wrapping of our stemware. I have not ever seen such detail and care. Cherie has the best and you can count on them to give the very best service around. We did not have a single loss even down to a glass or picture frame. Our entire contents was from a 4 bedroom 4 bath home with china and crystal and so fourth, filled an entire 53' trailer Thank You so much A.R. Spencer

If you are looking for a moving company, I would highly recommend Finkbiner. We moved across the…read morestate and they did a fabulous job. Earl came to the house to survey our belongings and give us an estimate based on weight. He was within $100 of the final weight. The moving crew was professional and personable. Our realtor stopped by when they were loading the truck and commented on what a great job they were doing.

Great moving experience! They handled everything with care. They were on time and what would have…read moretaken us at least a week, they had it accomplished in a matter of hours.

Getting ready to move next month and just hired Movers 4 You.....again. Hired them when I first…read moremoved into this little apartment and I was SO impressed! First of all I WAY over estimated the time I would need them. I had a one bedroom apartment and I was just moving from one floor to the next floor up. But I had a lot of furniture and stuff! They moved my entire apartment in 1 HOUR!!! I was floored! That was up stairs too! They were FAST, professional, courteous, on time, took great care with all my belongings. I can't say enough good things about them! Communicated well before the move as well! I am SO using them again when I move next month. Their prices are MORE than fair! They make moving SO easy! I tell every one who needs moving help to hire them! They have actually been in my phones "contact list" since my last move! They will remain there too! HIRE THEM!!!!

From the owner: We offer loading, unloading, packing and cleaning services. We do not supply the moving truck,…read moredollies, moving blankets or packing supplies. We do all the heavy lifting. We make sure the truck in packed correct and safe.

Milton O'Neal of O'Neal Packing and Moving does great for moving furniture and other things in…read moreSpringfield MO. He quoted up front the price per hour, arrived on time with a rented truck, and worked hard to wrap and protect the furniture that they moved for us. He and his co-worker (who happened to be his stepfather that mornin) got the job done in less time than the maximum estimated time and charged the hourly rate he had quoted plus just 30 minutes total for travel to the pickup and from the drop off locations. No extra fees for the plastic wrap used or for blankets and moving hand trucks and furniture dollies he brought. We had met Milton on an earlier occasion where he was the person that a van line moving company driver had called to help unload his large truck where he impressed us with his hard work ethic and careful handling of our parents stuff from CA.

Very friendly, kind, great communication, and fast moving. Most of my items arrived unharmed while…read moremoving across the U.S. Edit: the more I look the more broken or covered in a strange grey dust everything is... all boxes I had written "fragile" all over were the boxes that ended up at the bottom of every pile.. broke my TV, mattress covered in grass and dirt and stains. $5000 PC smashed and ruined. Multiple broken glass items.