This has been so easy. We moved from WA to MO with no problems at all. We were looking for a company that didn't require us to do the driving and not insanely expensive. Plus we had heard horror stories about companies holding your stuff for ransom basically unless you paid an additional amount then quoted. We didn't have to worry about that here. We had a trailer delivery and purchased the room inside that we would need to move a 3 bedroom home. We loaded it over 3 days, drove 4 days to our new state and called for the trailer to be delivered. We got 3 days to unpack which was great as we didn't have to rush to unpack in a day. Called them to pick it up and it was all done. I can't say enough good things about our experience. Call them if you are moving, trust me you won't regret it. read more

I used U-PACK For the first time this past month. (MARCH 2021, in SW Missouri) Previously, I had always hired a moving company with their own trucks to load, drive and unload my household belongings. Making the reservation was easy and I was happy with the experience at that point. (at the time of booking) The container was delivered to my driveway as scheduled. All drivers were efficient and friendly. The problem was (not discovered until later) that the container they left for had numerous holes. My move was happening during spring time, which meant quite a lot of rain. Because of the rain, 4 straight days non-stop, I actually did not pre-load anything into the container. On the day of my scheduled move-out, the loading crew opened the container & saw standing water in one corner of it (!!!) This was a huge concern - if I had loaded any of my belongings onto the truck myself they would have been ruined. Or, if it had not rained & we did not know the truck was leaking, then it would've been driven to its next destination where U-Pack was going to hold it/store it for me for approximately 9 days. (until I closed on the next house in a different city) Again, if that had happened, all of my belongings inside would have been destroyed from the rain water leaking into the container. So, I had to release the moving crew I hired - they could not do the work I had hired them to do - yet I still had to pay them for their time. Then I had to reschedule, once I knew when a new container could be delivered by U-PACK, replacing the leaky trailer they had initially given me. I called U-Pack to explain the situation. The person I spoke with was not very helpful and quite rude. I was seeking a quick solution, as I needed to be out by a certain date & a certain time for the new owners who had bought my house. ABF replaced the trailer with a brand new one. However, they could not deliver it in time for me to capitalize on the moving crew being there to help load the truck, as originally scheduled. So, it was sitting in my driveway another 2 days. It was Wednesday, when the loading crew returned to load the trailer. (they were n/a Tuesday; nor any other moving companies I called - of course not, on such short notice!). Delayed from Monday to Wednesday, I had no choice but to contact my realtor to request the new owners push back the closing date & time on the sale of my home & delay their move-in, as well. Luckily, they were very understanding and cooperative. I will be reluctant to use this type of moving service in the future. I understand that things happen sometimes. However this was within their control, from two aspects: 1) do not deliver a trailer or container to somebody that is faulty - in this case leaky and full of holes; and 2) when I called their customer service number to explain what had happened, I did not receive any empathy for the situation - - instead I received very poor customer service and the person was very rude. In fact, he even told me there was nothing he could do; that the most he could do is what I had done at that point, which was call the local provider and get them to replace the truck as quickly as possible. He was very unwilling to even attempt to help me. I was quite shocked by this. Not just from a company perspective in terms of providing a service to their customers, but from one human to another - feeling empathy for what that person is dealing with and having a much better attitude toward that person, given their predicament. None of that was conveyed, zero. In fact, he was so rude, that I'm not quite sure why he would ever have a customer service job in the first place. He seems very incapable of performing a job for which the primary focus is to SERVE THE CUSTOMER (customer service). Another thing he told me: that if I had called them a couple day prior (re leaky trailer/container), they could have resolved it in advance of my original pick up date. Well ... I did not KNOW it was leaking. It rained 4 straight days after it was dropped in my driveway, so I was not spending time outside nor looking inside the truck. Suffice it to say, I was paying them $1,000 for their service and trusted them to deliver properly. Why would I even think "Oh, maybe the container leaks? I better check that." They provide a service I was paying them for. Bottom line. To infer this was my fault - wow. The concept that U-Pack bases their service on is great. That is what drew me to this as an option in the first place for my move/relocation. The one thing that deters me, now, from using this service again or even recommending it to anybody, is the very terrible customer service experience I had during a situation that was extremely unfortunate. It caused me great difficulty and additional stress during my move. read more

U-Pack Moving - New truck (replacement) on 3/15/21 vs first truck, 3/11/21. - Movers Near Me - Strafford, Missouri

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I value U-Pack as the best convenient, affordable method for long distance moving service currently on the market. Veteran travel nurse with six different moves averaging 700 miles one way. I prefer to comfortably drive my own vehicle instead of a 10 foot truck with tow. Everything from U-Haul to Budget rentals afford at most 3-4 days. Then there's always a safety concern traveling alone. PODS charges 30 days storage upfront whether or not it is necessary. Best tips for using U-Pack: -Ask for ABF truck to increase allowable height. -Delivery on a Friday for a Monday pickup for the best time/value. -Terminal to terminal moves are cheaper. -Always contact regional service delivery center in advance for local requirements. -Maintain communication with primary U-Pack agents to update move for accurate charges and/or discounts. I will continue to use U-Pack! read more

U-Pack / ABF from Chandler, Arizona to Springfield, Missouri, is the over and above moving company EVER!! My belongings arrived perfectly safe... I was kept informed all the way through the move and the Delivery was a Day early and so was my delivery time early. All of the team from Arizona to Springfield, Missouri should be commended on their high excellence in the coordination in transportation across the USA, and the ABF drivers too. Brad, Matt, Melissa, Warren and all of the rest of the team who help bring it all together, 110+ Rating!!! Sincere Gratitude, and Thankfulness for such a Smooth Move Experience!!! And you saved me over $1000.00 dollars!!! read more

The driver showed up and was amazing I mean hands down amazing!! He was patient and helped me deal with Hoa and waited for it to all be ok with complete kindness I can't say enough about the company in general every time I called they helped with what I needed no hidden anything! It was a rough move and this company made things as easy as they were going to get! Thank you so much read more

Very efficient, pleasant to work with, straight forward with pricing. I ended up needing 2, but the delivery guy had an extra one with him. Let me use straps to secure. Mine ended up being in the cubes for 4 months and traveled several thousand miles without any breakage, and very little movement of my boxes. read more

Best long distance move I've had in a long time!! I moved from CA to Midwest using Budget and UHAUL in the past and BY FAR this was such an easy move! It saved me TIME & MONEY! I would highly recommend U-Pack. Both the call center and facilities in Sacramento, CA & Stratford, MO were great to work with. My stuff arrived Undamaged and on time. Thank you U- Pack! read more

After hearing about and reading horror moving experiences- I was nervous as I searched for a long distance mover. But from start to finish was happy with U Pack. They were responsive throughout the process and my truck showed up on time with a friendly, helpful driver. read more

Pack n go was the way to go for us! They brought the trailer to us at the Lake Ozark and we loaded it. Made a call to let them the trailer was loaded. We needed our stuff to be in storage. The trailer was stored in secure location. When we were ready for the trailer was delivered. Our items were in great condition nothing broken. We had a great experience and would recommend this way of moving any day and U-Pack to everyone!! read more

Huge money saver. In my case, about 50% cheaper than what professional movers estimated. Provided flexible options. Will call upon for future moves. read more