I adopted my kitten Tessa from North Bay Animal Services earlier this year. We did foster to adopt, which was nice because we experienced what fostering was like, to be connected to a creature and then decide if it was working. Of course, we were in love with her right away, and the day we adopted her officially was a very happy one in my life. I had great communication and support from Mary along the way. She loves the cats deeply, and that reassures me. (Tessa was rescued as a kitten and had a bad respiratory infection, which they took care of with great tenderness and professionalism.) When I have extra time, I like to go to the shelter and visit the animals, and just sit with the cats and visit with the doggos. I also started volunteering there and love the experience of supporting the enrichment of the cats and taking dogs for a nice long run. One dog, it was remarkable, was super excited to go back to the shelter after a very short walk. I thought that was a good sign. I also really appreciate the donation station and love being able to drop stuff off without any hassle. Really appreciate everyone there and all of the work they are doing, volunteers and staff and the community that supports them. read more

North Bay Animal Services - Tessa. - Animal Shelters Near Me - Petaluma, California

Still Missing Since April 26 - North Bay Animal Services Has My Dog and Won't Give Her Back My dog, originally taken in by Sonoma County Humane Society and later transferred to North Bay Animal Services, has been missing since April 26. Her ID tag is A58381636. I have reached out repeatedly to North Bay Animal Services, waited patiently, and even provided clear photos proving she's mine. I also received confirmation from Kerrie, a manager at the Sonoma County Humane Society, that the dog who came in had the same leash and collar I described by name. Despite all of this, I have received no phone call, no email, no explanation--nothing. And now I've learned that my dog is currently being kept in a foster home, while I'm actively trying to get her back. This is heartbreaking, frustrating, and unacceptable. I have done everything I can to prove ownership, and I've been completely ignored. If North Bay Animal Services truly cares about reuniting lost pets with their families, this is not how they should operate. If you're considering trusting them with your pet, or relying on them for help in a crisis, please know what I've been through. I just want my dog back, and I deserve at least a response. read more

These people were terrible to me. Possibly because the dog I wanted to adopt was brought in by the Sebastopol police. The puppy belonged to my good friend who was harassed and then thrown in jail. All he wanted was to get his dog back. I had been calling for a couple of days and got nowhere so I just went in there. I asked them if they had any puppies for adoption. After confirming the little guy's identity, I went inside to adopt him. Nobody helped me while I stood at the counter. Finally someone asked me if I had been helped. I filled out the adoption application and waited to turn it in. I was so happy I'd be able to tell my friend that I had his dog and he was safe. The staff brought the puppy right in front of me and passed me to show him to someone else. The lady liked him and wanted to adopt him. I said wait a minute, this is my friend's dog and you know I have been trying to get him for 2 days. They coldly said to me "The dog is our property and it's on a first come, first serve basis." It broke my heart and I begged the lady to let me adopt him, but she wouldn't. The staff were cold and judgmental, maybe even a little evil for knowing exactly what they were doing to me. I am still terribly emotional about the whole thing and just really sad. I hope I never have to return to this business again in my life. My experience sucked. read more

This animal shelter deserves a five-star rating every day! They step up and take in a literal bus load (air conditioned, of course) of dogs, cats, puppies, and kittens that were going to be euthanized by an over crowded shelter. We went up two days later to donate food, treats, and toys and...the animals had their health check ups, microchips, vaccinations, spays& neuters, and we're in the arms of besotted adopters . Our dog came from there. She loves to see Bella, the head of Dog Services. Bella cared for her, as she shut down in the shelter. She runs in, gets love from Bella, then runs out. Proof that the people are the best. read more

Upon agreeing to the foster-to-adopt program, I returned home with my puppy thinking the North Bay Animal Service would follow through on all of their promises. How wrong I was!!!! I was told I would be called after two months and would be asked to bring my puppy in for her rabies shot and to be neutered. Heard nothing at the 2-month mark. Called at 2.5 months and asked if I should bring her in for her neutering and rabies shot and the deflections started. Finally, this phone conversation ended with the receptionist stating "an appropriate person would be giving me a call. I asked if the appropriate person was named Bella. "Yes" was the answer. Waited a week for a call. Got nothing. Called back and repeated the above conversation with the added "Bella seems incapable to return phone calls so please find an appropriate person not named Bella to return my call and answer my questions." Waited a week and got nothing. Repeat the above 4 more times in the space of two months. No return calls. No neutering. No rabies shot. No information at all. Since that time it has become clear the staff at North Bay Animal Services have little to zero communicative ability, zero customer service, zero people skills and actively encourage potential adopters to NOT use their services by not answering questions, not fulfilling their stated responsibilities toward un neutered and vaccinated dogs, not returning phone calls, not informing potential adopters the actual waiting time for neutering and shots, lying to potential adopters on the time frame for North Bay to finalize the process. It turns out that at the same time they were telling me it would be 2 months after starting the foster-to-adopt for the neutering and rabies shots, there were several people who have been waiting for over 1 year!! I ran into another adopter at the local dog park who had the exact same experience and informed me that the only way he got all of the promised services was by calling and complaining DAILY and after 1.5 years he FINALLY got his pup neutered. Another patron of the dog park had the same experience but, in his case, it only took 8 months. So, in conclusion, if you are looking to adopt a pet and if that pet does NOT need neutering, shots, or any medical care not already administered, you might do alright at North Bay. If on the other hand your desired pet requires some additional shots, neutering or ANYTHING at all DO NOT USE NORTH BAY AMIMAL SERVICES unless you enjoy being treated like dirt. There is no shortage of shelters with a helpful staff to aid potential adopters with the process. Forewarned is Forearmed. Adoption date April 21, 2023 and still waiting to hear when North Bay will do their job. read more

North Bay Animal Services - Zoe the Dog - Animal Shelters Near Me - Petaluma, California

I wish they made life easier here. Everyone is friendly but fostering to adopt is a nightmare! I live 1.5 hours away and have been begging to take my baby to a real hospital that is close by where I can not only save my foster the stress of driving so far and holding her potty but to be allowed to get the needed shots there but also have regular checkups, blood draws, stool samples and anything else she may need but they refuse to allow me to do that. They said I have to take her to them for everything and anything until I can get her fixed and officially adopt her. They said that I can take her somewhere else to get fixed though just not anything else because she isn't mine yet, imagine that! I tried to ask for medical records or any records to know what medical care she has received from them so far and I'm not allowed to have that either because she isn't mine yet. Upon making her next appointment for shots they tried to cancel it because they said she doesn't need it and what she was given last time is new and improved but they will not provide me with any info on what it was. They have done nothing but refuse me information on my foster, refused me information on foster rules, and have gotten all her shot dates so far wrong. Super nervous that my foster is not getting what she needs and I'm told I am not allowed to do or know anything about it. read more

Nothing but love for these people. I adopted a kitten from there she is a cutie they helped me adopt her and get her fixed when it was time. I got to hang around and watch them work and oh my they are very busy trying to do good deeds so please be patient with them they really have there hands full. read more

North Bay Animal Services - Snug as a bug in a rug - Animal Shelters Near Me - Petaluma, California

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This shelter murders animals and hides it from the public! They let somebody who was not the owner bring my 2 dogs in, claim they were the owner, requested euthanasia and they were killed the next day. My name was on their paperwork and their microchips, the staff didn't bother to check it. They didn't bother to examine my dogs and question why someone would want to put down 2 sweet dogs that love people. The person who brought them in claimed they killed chickens the day before. By law they were supposed to be held for 10 days to check for rabies. So now this turns into a public health concern. Brandner was the vet who euthanized 2 perfectly healthy and sweet dogs. How can 2 organizations who are supposed to be protecting our animals be so cold hearted and ruthless? This shelter is run by someone who should never be around animals, he does not care, he only cares about power and money. I worry daily for the well being of every animal that goes into that shelter. I have raised my concerns with the city of Petaluma and the animal advisory committee and nobody will listen. NBAS needs to be investigated! My dogs were not the only ones who were illegally killed. read more

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I drove a long way to see a dog I wanted, husky mix, Brownie. jShe was too rambunctious for me. The employees were so nice and understanding as I had called them everyday asking about that dog. I was offered the dog type I actually wanted but it was I had to take 2 dogs, momma and baby. I decided to take the 2 dogs even though I already had a dog. The employees were very generous with giving me a crate, a bed, toys, leash with harness for both dogs, dog treats and dog food all new. The dogs are so sweet and thankful for everything they get and all the attention I give. I'm very happy with the employees. I had a time limit I had to meet getting back home and they rushed to help us get out of the facility on time. I was surprised with the fee being so minimal. $90.00. I have seen adoption fees to be $300.+ Especially when I'm adopting 2 dogs. I highly recommend this facility. read more

The first time I came to this facility I was about 8 or 9 years old & I adopted a cat but that was a looooooong time ago, basically when dinosaurs roamed the earth. So now, close to a half a century later I'm online looking for dogs all up & down Mendocino, Sonoma & Marin county as well as Contra Costa, San Francisco, down the peninsula all the way to Santa Clara County. All the dogs are cute but none of them have that "you must adopt me" look. And then on 08/20/2020 there he was "dog 2" with an intake date of 08/19/2020 just the day before. He had that adorable look on his face that said "you know you want to adopt me!!" So after filling out the application and calling Bella practically every day for 2 weeks I finally got to meet dog 2 whose name was updated to Rocko. I will tell you that the online application is a bit incomplete as there was one question asking how long "you" are out of the house and how long the dog would be left alone. There was nowhere to put down that the dog would not be left alone as the dog would got to work with me. So with that question and a few others I had to call Bella and explain my answers on the application since there was no place to explain or comment. So with Covid, you're not allowed into the kennel to browse, etc., hence all photos & info (as much info as they have) is online, and you can call with questions. I got to meet Rocko, outside in a gated area that had chairs, artificial grass, a table, etc. This was a nice area for dogs to roam and get use to individuals and/or families looking to adopt. After about 30 minutes or so of playing with Rock in the visiting area outside, Bella asked if I was still interested in adopting Rocko. Well duh! So with that she brought all the paperwork to me, told me the adoption fee was $90 plus an additional $20 for licensing, took my credit card to charge the $110, then brought out my receipt & paperwork as well as a bag of stuff for Rocko. In the bag was dry dog food, a can of wet dog food, various toys, dog treats, a harness with a matching leash, a collar, everything a dog going to a new home could want. Bella did tell me that Rocko was a transfer from Santa Rosa and once I started looking at the paperwork I noticed he had been in Santa Rosa from 06/20/20 until he was transferred to Petaluma on 08/19/20. Not sure why he'd been in 2 shelters for over 2 months (they don't tell you why or what the situation might be) but at just a year old this explains some of his separation issues. All in all, this was a pretty painless from start to finish. I will say that if there is an animal that you see that you're interested in adopting, fill out the application immediately and then contact them by phone so they know and you can start scheduling a time to meet your possible future pet. read more

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I fostered "Gerald" on January 17th, 2023, in a foster-to-adopt agreement. I was told that I would hear from your facility within a few months regarding an appointment for him to be fixed so we could finalize an adoption. I have reached out several times regarding his health, requesting vaccination records so that I could have him groomed (he was given to me with several semi-broken nails and others too long for him to walk safely on hard floors) and inquiring about the adoption process and have never been responded to. I have never been contacted regarding the adoption of "Gerald." I am requesting to be refunded for the medical expenses I have covered during my foster care of "Gerald." Within 24 hours of fostering, he was brought to emergency care and treated for kennel cough. He has since been neutered, infected teeth have been pulled, and he has been treated for Lyme disease. He has all of his vaccinations and treatments as well. His total medical expenses are currently at $2,649.07. Please issue me a check mailed to the following address 30 days after this request. I have copies of these invoices and phone records showing my attempts to call and talk to you with no calls made in return. I left multiple voicemails and messages with receptionists over the phone and in person. I have records of the emails that I sent and am still waiting for responses as well. Since I have had so many issues with communication, I will be posting this request on your public website spaces everywhere I can. read more

I adopted a kitten , 6 mo old, from North Bay and they must have treated and coached her well! She never scratches and is so affectionate! She is 18 months old now. I am SO very grateful for Northbay read more

North Bay Animal Services - Animal Shelters Near Me - Petaluma, California

I just want to say a warm heartfelt thank you to Mark Scott and Emily. You both saved my husband and I by coming out to get four bats out of our house at 2:30 in the morning!!!!! I never thought I would get a call back at that hour let alone someone knocking at my door at 3:00 to help us!!!! Thank you, thank you and thank you to you both and North bay animal services!! read more

I have been on the free spay/neuter list since spring of last year. There is no rhyme/reason as to if or when anyone will ever call. Everything in this shelter feels very unsettling, everyone has to ask Mark Scott for every little thing. Dogs/cats are not getting fixed & are being commingled together in a field??? WHAT?! If a shelter is to provide its city, its community with anything at all, it better be spay/neuter clinics at no cost, otherwise where is the money going??? I have read multiple complaints about this shelter and I will be addressing the city council regarding all of these negative reviews as this is very concerning to me. I would like to know how many employees there are compared to volunteers & where the money is going if none of these animals are being altered before adoption. No kill shelters may not kill at their shelter but they do ship animals out to be killed elsewhere. There is also no tab for complaints, no tab for citizens to post their pets for adoption. This place is not being run properly, that I can tell you. Northbay Animal Services also has a thrift store with plenty of donations/money pouring in, so there is absolutely no reason not to be spaying/neutering every weekend. Veterinarians are more than happy to help, so the excuse that there are no resources is just not true. I think we need an investigation and a new CEO at North Bay Animal Services. Too many things are not making sense. I have called and spoken with other shelters and it is very clear to me that something is not right. read more

The first time I visited North Bay Animal Services I found my dream rescue dog thanks to the team members onsite. They let me foster her for the weekend in order to ensure a stable and sustainable match. After the weekend, I brought her back to get spayed and formally adopted her! NBAS offered a leash, harness, food and crate as well. Thank you, Bella and Mark Scott for your genuine efforts and passion to save animals. read more

North Bay Animal Services - My first rescue from North Bay Animal Services! - Animal Shelters Near Me - Petaluma, California

I visited this animal shelter and it was very clean and the staff were friendly. you can tell the animals are well cared for. definitely recommend! read more

Truly amazing people they're very helpful ,kind, and treated my fur babies like their own!

While the receptionists are very nice at this agency, requests for any type of response from Mark Scott -- who's in charge -- are nonexistent. This is especially frustrating because apparently he's the only person who can handle certain issues, and yet he won't return phone calls or see you if you physically go there and request a few minutes of his time. I'm a volunteer at various animal rescue organizations, and I've heard nothing but negative comments about this agency and specifically Mark Scott. read more

I adopted a kitten from here a while back. I was very excited to adopt a little orange kitty to be a companion with my other cat. I thought it was odd how they kept all the cats very close together and didn't have the kittens separated but I still adopted him. I was in a foster to adopt situation since he was under a year old and apparently you can't adopt them here that young. He did very well at first except I noticed he wasn't as strong as my other cat. He was also losing weight and sleeping a lot. I called north bay very concerned and they said to bring him in to see their vet. Biggest regret is bringing him back there. They didn't have him see a vet and kept him there three days. I asked them to please call me with updates. They never called me. I called when they opened one morning and asked for them to please give me an update. The women said "oh I'm sorry he passed away last night". I broke down. They didn't even offer to let me have his collar or come say goodbye. After a while I ended up going to pets lifeline to adopt another cat and I had an amazing experience! They were so responsible. I always tell people looking to get a cat or any animal for that matter NOT to go to north bay!! read more

North Bay Animal Services - My sweet orange kitten. - Animal Shelters Near Me - Petaluma, California

If you plan on fostering for this organization be prepared to be ignored the minute your foster animal needs anything at all. Food, medical care or spay and neuter will never happen. Been almost a year now, we finally just gave up and handled everything with our own vet. RUDE and unprofessional staff. Give you the runaround or tell you that your foster contract is void if you go to your own vet for anything at all. But they don't give you any assistance either. So what are folks supposed to do? The animals come out of this place unfixed, and with health problems. Ours had bloody stools and vomiting from day one. Also had fleas and a tick even though the shelter claimed the dog had been there for 8 months. We requested medical history, were told it would have to be pulled from the system, would be called when ready....never got it. We requested spay and neuter options and an appointment. NEVER got it. The guy in charge is rude, has no concept of communication or how to have a conversation like an adult. And that is if he even bothers to call you back. He is more than happy to take your money though. They even had the nerve to call us almost a year later and ask us to pay the adoption fee for the dog. Rude like a bill collector. We told them to pay for the years worth of medical bills, food and fixing and then we would be happy to pay it. They hung up on me. Called us again a few weeks later. We told them we handled it all ourselves and do not call us again. After some looking into this so called non-profit...all we can say is do your homework before you even step foot in this place. Scary to say the least. read more

They don't do anything they say they will. My neighbors, and myself have complained numerous times over multiple months about a neighbor animal noise complaint (barking dogs, 24/7) - yet, absolutely nothing happens. They don't even call us back to let us know about the "conversation" their officers have with the neighbor. Just another example of employees getting paid too little to care, and probably someone pocketing a bunch of tax money for doing next to nothing. Even Rohnert Park has public services that blow this out of the water - and that's Rohnert Park. The collective thought of our neighborhood is to no longer call North Bay Animal Services - because they do nothing. It's been months now, and nothing has been done. Thanks for not doing the one thing your organization is designed to do. read more

I used to love to go and donate blankets and money... PASF was always grateful... not anymore ! My experiences with Bella the kennel manager and higher ups at NBAS have been such bad encounters it's hard to want to help them anymore. They're are definitely not warm and fuzzy like PASF used to be ! It doesn't seem like it's about the animals anymore !!!! I never see posts of adoptable animals or joyous adoptions like I used to.... so very sad and disappointing !!! read more

This is terrible. My Siamese and Tonkinese cats and kittens were the target of an unlawful search and seizure on June 1, 2023. They had been returned by the agent of a foster care provider. Another care provider was on her way to pick them up when an apt manager and NBAS personell arrived. The manager said it was an emergency. When I opened the door, they walked in and started grabbing cats. I even cooperated. They had been here 2-3 hours at the most when this happened. It is the worst experience yet in my 72 year lifetime. It took over a month to get my allowed physical and emotional support cat back. He was still damp from flea dip but masses of live fleas were in his undercoat. He had a bad cold and eye infection. The fleas are still a problem after spending over $100. on medications and premise sprays. The other cats are still being held in Petaluma. I live in Sebastopol. There are people waiting to re-home the kittens after they're released, but director Mark Scott refuses to release them to me. I'm moving to another area where they're all welcome. When I moved here about a year ago they were allowed to visit with the foster mom, who needed emotional support animals. The new manager reinterpreted the rules and called NBAS instead of my emergency contact person for animals, who was on her way. I've been looking for another place since May, and found one out of this area, but don't want to move until I have my cats back. The kittens were born in foster care. I've had the other five since birth and they're my family. I'm very worried about them Two are very sensitive to allergens. If they're in the same condition as my other cat, it could be fatal. Also, Tiger was given rabies and other shots when his medical records clearly show he was up to date on them. I also informed director Scott of this fact; he even contacted Tiger's veterinarian.Two older male kittens are very rare mink sables.One is quite shy and must be even more traumatized than the others. I don't want one of them neutered because he's very rare; the father was brought to me from Thailand from a now deceased friend who taught there. This is a problem. I've never had to try to work with someone as inflexible and disrespectful as Mark Scott. It took over a month to finally learn who holds his contract, the city clerk in Sebastopol. The first day they were there, he said I owed them over $5000. for their services but still wouldn't release them if I had all the money on the table. I offered to pay their rehoming fee for each one; that also was refused . The next step is to find a lawyer and learn to use GoFundMe to pay for it. I'm Mary Jackson at 707-907-0531, just learning computer science but still challenged with technology. read more

Little too quick to kill owned animals and then lie about the circumstances. I took a cat I found on the side of the road to be scanned and told them I was interested in her if she wasnt owned. She was elderly and the ac officer Mark, put her in a kennel and then dropped it on the ground from counter level. No blanket or anything in there. I was so horrified I had no words. I called the next day to check on her and was told she was put down. I clearly stated I wanted her and they couldn't even let me know they killed her. I pray my animals never escape and end up there. read more

I volunteered here trying to get the cats who were either feral or just terrified being in a shelter to come out of their shells so that they had a chance of getting adopted. I followed one group that they kept moving to another large room and finally to a cage. It was upsetting as I was making progress and every time they were moved it was a HUGE SET BACK. Cats like things to be predictable and change is often very unsettling for them. I'd gotten cats to come out from hiding and be moved and have to start all over again. No one ever explained their system to me. I think I was there about a year and the group of cats I was following lastly went into cages. So any work I'd done with them was lost. I suspect the next step for them was euthanasia. Everyday while they were in cages I took them out and played with them otherwise they'd just sit in the cages day after day and certainly wouldn't become more adoptable. Whenever potential adopters came I would leave the room often offering them toys or treats to give the cats. One day Mark who also works with Animal Control came in and told me that Kathy had said that my presence in the cat's room was interfering with the cats getting adopted. So I stopped working for them and frankly assume that many of those cats were euthanized. I was saddened to see reviews negatively discussing Bella. I can see how some people might misinterpret Bella, however, when I got to know her better I found her to be a complete delight. I hope others will give her a chance. IF YOU WANT TO ADOPT AN ANIMAL, PLEASE CONSIDER THIS SHELTER, THOSE ANIMALS BADLY NEED HOMES AND I EXPECT THIS SHELTER HAS FEWER RESOURCES THAN SANTA ROSA OR MARIN HUMANE SOCIETIES. read more

The North Bay Animal Services in Petaluma, CA, is an incredibly disturbing organization and I hope they get replaced for the sake of the welfare of the safety of the animals. As well as for those that get stonewalled by the organization which see through the facade of a nice picture... North Bay Animal Services had a Husky and a dog that I thought to be part Wolf, which I was interested in adopting. In December 2021 I put in an application and I was never contacted back. At the time I was looking for a dog to be trained as my Service Dog. As I walked through the dog section I saw dogs lacked water. Two of the dogs were soo emaciated their ribs could be clearly seen, yet they had food. There was feces in their cages, in their beds, and on the ground. In multiple cages. The next time I went back I was not allowed in. I thought maybe the staff needed help because the dogs seems so neglected, so I filled out an application to volunteer. I never received a call back. The last time I went back I dropped off a bag of food for the dogs. I was disturbed by my interactions with the person at the front desk named Bella. She is patronizing. A few days later I contacted the American Society for Provention of Cruelty to Animals and told them that I was concerned that the animals at North Bay Animal Shelter were being willfully neglected, which induced behavioral issues, which induced lack of adoptability and then, we're being put down. I am now at the Mary Isaac's homeless shelter as a resident. North Bay Animal Services is our next door neighbor. I hear the dogs barking throughout the day as a group. They are not a settled bunch. Today, March 24, 2022, I visited the shelter and witnessed one of the dogs is a cage had no water and no bedding. I am outraged by this organization. What are their motives for being in the animal care industry? It is clear I am not alone in seeing that this company is trying to pull something very disturbing. They are strange. I get the feeling that these animals are neglected in a life-threatening way. How do you call animal control on the North Bay Animal Services when they are in bed with Animal Control? I am now a member of the ASPCA. I am in contact with Nina Rosenow who is a legal administrative assistant and investigator for the ASPCA. I was told to contact the Petaluma City Council by the ASPCA, it appears that may be to no avail. We shall see, the story has not finished. Please if you have had negative experiences with the North Bay Animal Services post them on here. What have your experiences been with this organization? In my opinion, North Bay Animal Services needs to be shut down and removed and replaced by an organization that actually is in it to save animals lives and help them all, to be adoptable, not just the ones Bella the manager likes. This is a pathetic situation to see animals in, and not being able to do anything feels horrible. read more

PLEASE SAVE YOURSELF AND DONT GO HERE. I adopted my first dog at Northbay Animal Services. I absolutely love her, but the same can NOT be said about the staff here at Northbay. They are INCREDIBLY careless, misinformed, and simply put, unorganized. I was given 2 bottles of pills to give my dog, and absolutely no explanation as to why she needs them, even after asking 3 employees. The dogs here deserve a home, but please save yourself the headache, and go somewhere where they care about your experience or at the very least, pay attention to their job. read more

Two weeks ago, we adopted a 4 month cat from North Bay. He is very sweet and friendly. We noticed that he sneezed frequently and had a runny eye. Then within two days, we discovered that he had 2 areas of ringworm, one of which appears to been there for some time. We made an appointment to see our vet. In the meantime, our older cat developed the sneeze. We took both cats to our vet, which cost us $428 for the exams and medications. Our older cat has now developed conjunctivitis too. I called the shelter to report the health issues and was told that Kathy would call me back. I have never received that call. Very disappointed in this organization. They should be checking the health of their animals. Ringworm is very contagious and I'm sure it has spread among the other cats. read more

I just spent a half hour filling out application for puppy that I have come to see for a couple days . While I'm filling out application I hear another lady inquire about the puppy . Then the lady at desk informs me that another supervisor will have to make final decision, while we are waiting I talk with the other person interested in the dog , they tell me they are renting a apt her, and her bf have to ask ask the the land lord . I own my own home with a huge back yard . In short they decide to give the pit / mix puppy to a lady and her bf that rent a apartment, than a single man that owns his own home . I hate to say it , and I never ever play the race card , but I can tell how the lady talked to me and looked at me and my application like I was ,it was cause I was a black man . Where's the puppy going when there leases is up , and the new place doesn't take pets / pits ? It's going rite back to pound as a older dog the people there were unfriendly and short with me , when I left I called and asked to speak to someone about the situation they put me on hold for a minute then told me they would call me back and never did , (they knew it was me ). I was in the military for years stationed in Clarksville tn ..... I know what racism and stupid games are , and that's what I got here. Just sayin read more

I adopted a cat from this facility. On the day of adoption I took pictures of her and noticed she had discharge coming out of one eye. I took it as stress from the situation she came from. A few days later that eye was completely red and more discharge coming from it. Since the facility was closed, I called on the day it opened for business and left a message for a call back. I didn't get a call back so I called again and was told that a supervisor would get back to me. The following day when I still didn't get a call back, I took matters in my own hands and took Luna to the vet. She had a fever and an eye infection and given an ointment to put in the eye. STILL NO CALL BACK from Northbay Animal Services!! This morning her eye was completely crusted closed. When I tried to clean her eye quite a bit of pus came out. Took her back to the vet and her fever from the day before had gone up. Put on antibiotics and steroid. STILL NO CALL BACK!! I went to the animal shelter and was told they don't reimburse vet fees and apologized for not getting a call back. Was told I should have been persistent. How about doing your business and get back to people!!! Was told I could bring her back. NO!!!!! The poor kitty has been through so much already. Just take responsibility that you let get adopted a cat that had a health issue and should pay for the vet fees incurred by the adopter. Very disappointed with this new organization that took over from the previous contract. read more