North Bay Pediatrics is an amazing office with supportive staff and awesome doctors. We've been going to North Bay for 10 years and every single experience is positive!!!! Dr Tanaka is a wonderful person and extremely knowledgeable pediatrician. When both our children caught RSV, it was Dr Tanaka's experience and proactive approach that kept us out of the hospital and on the mend. I always know I can rely on North Bay Pediatrics for the best!!! I recommend North Bay to everyone. read more

Called regarding moving my daughters over to North Bay. The woman I spoke with was rude. The woman they transferred me me to at the business center was 10x even more rude. They are not accepting new patients and I think I'm thankful. Was actually shocked at the extreme rudeness. Yuck. read more

Yesterday I got a call from a front desk person, she almost yelled on the phone that she needs my health insurance info "NOW"! I was outside the house and couldn't provided her with that at that time! She was a bully! I said to her can you wait 10 minutes?! She answered YES but she wasn't nice. Since the appointment was 2 days from that day I didn't bother to give the info to them. Felt treated like if I was a little child. I believe they need to hire people that like HUMAN BEINGS. read more

North Bay Pediatrics - Message from business!!! It took less than 30 seconds to give the insurance info to them. So no need to be so aggressive towards patients. - Pediatricians Near Me - Vallejo, California

Our three of our children have been going to northBay pediatrics for years. The staff are very helpful and kind. It is a well run practice. The doctor for our three children is Dr. Hanson. All three absolutely love her and trust her. Dr Hanson is great at relating to each child's individual emotional needs and has formed personal relationships with each one. Kate our youngest was afraid of shots. Dr Hanson ordered a special device for Kate to help her shots not hurt as much. It is a rubber pad with sharp bumps. When placed on the arm, the mind doesn't know which one is the shot and therefore it doesn't feel like a shot so much. Not perfect, but it does help a lot. Their new location in Glen Cove is also nice. There is plenty of parking and the building is modern and classy. Not that that matters, but adds to a nice experience. If you are waiting for a while, you can walk down to the marina and look over the bay. read more

North Bay Pediatrics - Pediatricians Near Me - Vallejo, California

My kids and I love Dr. Martin. I'm really disappointed that I will have to take them to another pediatrician due to the negligence in that office. I have been trying to get my daughter cleared for pre-school for 2 months. I sent over a release of records auth form when I first took my daughter there, then another one on 8/27/2019. Here we are 2 months later and I finally got an appointment for my daughter to be seen. I have talked to staff in the office a few times in the past 2 months... mainly in the past week. I spoke with one staff member last week who wanted to confirm if I still have Cigna. Yes, I do. Simple. Done. My daughter's appt was scheduled for Thursday 10/24. I cancelled first thing that morning due to unexpected illness and I rescheduled for today, Monday 10/28. Just to make sure, since I am familiar with how unorganized that office is, I mentioned to the receptionist at the time that yes, my Cigna is still an active policy. Apparently, (although I've talked to a few different people in that office over the past couple of months), there's an issue with my daughter's SECONDARY coverage. They do not accept it. Could that have been brought to my attention sooner? Yes. Was it? No. When was it brought to my attention? The business day prior to my daughter's appt. To top it off, Sharon, in their admin office is absolutely horrible. I was transferred to her and once Sharon answered, she just started talking. NO professional greeting like, "thank you for holding, this is Sharon...." or anything, she went STRAIGHT into why they are refusing to see my daughter today. Then when I said, "excuse me, hello?" because I literally could NOT GET A SINGLE WORD IN, I was conveniently hung-up on. When I called back, the disconnection was blamed on the power outages in the area. I started to explain my concerns again and guess what?? Disconnected. AGAIN. Coincidence? Hell no. I called back and once again, Sharon answered the phone and I said, "I was speaking with someone and we got disconnected." When I asked her name, she said, "That was me, I'm Sharon, you can go ahead and write that down if you want." All I simply wanted to know was one thing. I asked, "why can't my primary insurance be billed instead, and why wasn't this brought to my attention sooner? I've been trying to get my daughter cleared for pre-school for 2 months now?" Sharon said, "Well this is my first time hearing about this... " I said, "exactly my point. There is a major lack of communication in that office." Her reply: "Well then, I guess this isn't the practice for you, is it?" Wow. Just wow. I really was trying to give them the benefit of the doubt because of their transition last year into a new office/new system. But, I'm giving up now and will be letting my friends and family know of these challenges. read more

Missed a congenital heart defect in my child. Additionally, their process with referrals simply does not work. I suggest drafting the referral and letting the parent secure the appointment - because we had a sitting referral for 18 months for an autism evaluation. We finally got the referral switched but it was still another six months. We finally got the call for the appointment from UC Davis two weeks before we moved. My son was diagnosed with autism and lost out on two years of therapies due to this. Insist on getting a paper referral and follow up yourself. Do not accept "we will make the call." Dr. Wang is excellent. Don't see anyone else in the office though. read more

Friday before the holiday the office is closed so they refer to urgent care. Urgent care has no walk-in appointments. Now sitting in the ER because North Bay has no on-call doctor. No way to get an rx without being seen by a doctor. Plan better at a time of flu, rsv, covid and high illness to not leave your patients stranded. And instead of a $20 copay it cost $250. Happy holidays! read more

Stay away from Dr. Tanaka!!!...where do I begin? Too many horrors, but in a nut shell she will accuse the patient that their symptoms are all in their heads if she can't make a quick diagnoses. She likes to say they are depressed and prescribe antidepressants when they tell her they are sick of being sick. She will even accuse parents of basically having munchausens. She told me my daughter just wouldn't stand up straight for years when after leaving Dr. Tanaka we found out she had a severe spinal deformity. This could have been prevented had she put her back in a brace. When lab work showed that my daughter was battling an all too real illness confirmed by a second opinion. We'd had enough. She seemed nice in the beginning, but nice doesn't make you a good doctor. Sorry we ever walked through her door! read more

Active Duty Military referred here because there were no available appointments on base. This is my second time at this clinic, the first time so don't recall it being this unpleasant. However, from the moment I arrived there the staff was quite rude. Surprises me that a PEDIATRIC Clinic is not KID friendly... The Doctor (whom appeared Asian... Not meant for any racism) even referred to my sick daughter as a "wild child." And the technician was quite rude with my son who got curious and went through the open door that leads to the back. The Doctor hurried and write prescription for my daughter and was done, without explaining what the medication was for... I assumed what I already knew about "steroids" because she said it was one. I struggled to pick up my items to include my daughter when exiting and she did not offer any assistance... Not that it's her "job" but the offer would have been nice. I will definitely be informing my TRICARE/United Health and my daughters Pediatrician that this referrals to this office need to be deferred to a different location! read more

We Love, Love, Love the Staff at Northbay Pediatrics in Vallejo. Everyone is Super Friendly and there Receptionist Samantha is Great with Everyone that Walks in the Door. Very Friendly and My Daughter Loves Her, Probably Because She's Very Cool because of Her "Frozen" Scrubs. Our Girls Doctor is Dr. Sophie Lay. She is the #1 Reason we Drive to Vallejo is just to Be Taken Care of by Her. I'm Sure all there Doctor's are Great but She is Special. She Makes Sure to Take Her Time and Answer All and Any Questions we Have. She is Very Gentle and Really Gives Us All the Educated Knowledge We Need. She is an Amazing Doctor and Really Has Passion for What She Does and Treats Every Child with Special Care. The Entire Staff is Great with the Children and Even thou There is a Northbay Pediatrics in Benicia, and it's Much Closer. We Choose to Come Here for this Great Clinic and Wonderful People. Sincerely "The Dad" read more

Sadly this review is not rated higher. The doctors we have encountered have been good enough but the staff has something to be desired. Walking in the door you are rarely acknowledged or smiled at. The front desk talks in front of patients unprofessionally. It seems an effort for some of them to do their work or have the common courtesy to let you know when they are running late which happens frequently. It is not uncommon to wait 30-60 min past your appt time which to me shows they do not value your time. They will put you in a room and tell you the doctor will be in shortly or a few minutes and 30+ min later you're still waiting and have been known to give an attitude if you inquire why and how much longer. We have now moved on to a new office that doesn't overbook and the staff has good customer service. They even have a patient portal for correspondences and medical reports/labs which NB Pediatrics does not offer. My only regret is we didn't move on sooner to our new doctors office. read more

I've always said selecting NBP for our children is one of the best parenting decisions we've ever made. I am always recommending them to others, raving about the support they give and am a frequent visitor. Recently we were very close to being forced to change providers, it was a emotional decision for me. We opted to stay and feel the benefits outweigh the cost greatly. If its possible I feel I appreciate them even more now than I did before. We see Dr. Winston, who is amazing, however over the course of the last 5.5 years we have seen every Doctor in this office and like them all. Dr Winston, (and the other Drs at NBP) supports my family as well as my children. Not only are they aware of medical issues they get the big picture - including parenting struggles and child development. My life is less stressful because I have total confidence in the medical care my children are receiving. When I have to make a decision about the care of my children I feel well informed about the options because of them. NBP is part of my village and for that I am grateful. These people are important to my husband and I as well as my children. My children light up to see anyone from the office, they feel comfortable and safe there. They are learning the importance of health and taking care of themselves by being patients here. They are learning to listen to their bodies; they are learning that their Doctor listens to them and that they matter. Right now my children are my priority. My job is to care for and support them and I am so glad to have this office in my corner.We've been through a lot - if you saw how thick my 5 year olds file is you would be amazed. I just can't say enough about how great NBP is. I was surprised to read a few reviews that said it is hard to get an appointment. One of the amazing things about this office is how they somehow manage to fit us in same day whenever we need to be seen. read more

We don't have health insurance (my employer does not offer a family plan, we do not qualify for any assistance, yet can't begin to afford private insurance). The healthcare system in our country is an abomination - not my fault. We have always paid NBP out of pocket, in full, at the time of service. We went to get an immunization and were told that North Bay Pediatrics would no longer see us until we obtained health insurance. They were condescending and degrading. I do not want my child to be seen by a Dr. that values profit over patients. read more

They don't take new patients for urgent care ! Why would you turn away a sick child just because they're not an established patient? Something seems wrong there ! read more

I absolutely love this place. Dr. Martin is the best. The first time I drove down there, I was a little worried but now, I refuse to take my son anywhere else. We had La Clinica before and they were ok (some of the time) there availability for a doctor appointment was always at least a month out. I can call North Bay at 8:32am and get a same day appointment. The entire staff is friendly and supportive. I only have one complaint...it seems like they never run the air. That being said, I highly highly highly recommend this place. read more

We've been seeing Dr. Toy since my baby was 5 months old and we had just moved to California. Dr. Toy is super attentive and thorough with her examinations, she takes the time to explain and make sure you don't leave with any questions. She discovered a small heart murmur on my baby and referred us to a specialist. The front desk staff member Jennifer has always been super friendly to us and detail oriented when it comes to our scheduled appointments, and or any tasks that have to do with our Tricare processes. If there's anything pending that I need to know, they'll take the time to call me and thoroughly explain the situation. I am very thankful with everyone at North Bay Pediatrics. read more

To echo some of the previous reviews, if you choose this practice, prepare to be charged for services that weren't rendered and a frosty reception from their front desk crew. This is a children's doctor's office right? Dr. Hanson is a nice person and good with children. However, during an appointment for my youngest daughter, I asked a general question about my older daughter's finger problem. Three weeks later, I got a bill for both daughters, as if the general question qualified as an appointment. Also, they will automatically book future appointments just so they can double-bill you by saying it's a medically necessary follow-up. Thugs come in all shapes, colors, and sizes. The billing department, receptionists, and office management are money-grubbing thugs indeed. Stay away from this practice! We're going to Night Owl Pediatrics in Pleasant Hill. Crossing the bridge is worth it. read more

I chose Dr Tanaka of North Bay Pediatrics based on two glowing referrals from friends. I was a bit hesitant at first since she does not do interviews but after our first well baby checkup I could not have been any happier! Upon our first appt our son had a few issues and within 2 hours of our appt she had supplies delivered to our doorstep and a plan of action in place. Her referrals for other doctors and specialists have been top notch every time. The staff is friendly and helpful. And if you kid is sick they dont hesitate to see you that day. I'm so thrilled with Dr. Tanaka and her practice and have referred her to friends who have in turn changed pediatricians. Shes GREAT! read more

I have had the best experience at North Bay Pediatrics! My daughter is 3 months old and we have seen both Dr Tanaka and Dr Winston. Both are amazing! They are patient with me, a first time mom, who has a lot of worries and are great my with daughter. I appreciate that both Drs are not so quick to jump to taking medication. They help you try natural methods to help your child before resorting to meds. The ladies at the front desk are also wonderful! I would recommend their office to anyone. read more

I give it 2 stars because of the waiting room and that is it. Tanaka has been my kids pediatrician for some years now and every single time she literally has no idea why they are there. They almost double immunized my daughter when we were there to do a check up on an ear infection. Nothing can be faxed or refilled without having to make another app and pay the copay. But be sure you'll be waiting in the back for Tanaka to come in forever. Then she has no idea why she's there and they don't even know how to use a computer system since they literally just switched in 2018. And apparently during that switch they didn't insert my children's records so who knows if they are up to date on their shots. Thankfully I have switched to a new pediatrician but still needed a form filled out that my 1st grader had a recent physical and they wouldn't even do it. They wanted to make a scheduled new physical so that day I walked out and never will return there. I'd rather find an old lady witch in the woods and drink a potion than have them care for my children. Good luck and hopefully they can learn how to use a basic data insert. read more

Dr. Martin is the best hands down! She is very good, professional. She takes time to listen to every concern that a parent might have. She is often late on the time given that you need to see her but I don't mind because when you see her, she don't rush on you even she is late but rather give you same kind of care and treatment as others! Best pediatrician! She gives you assurance on things that sometimes worries parents. Staff are welcoming and great! Same day appointments if it's urgent is a big help as well as Saturday clinics that 3 offices rotates on (Vallejo, Benicia and Fairfield). Their website provides good information and forms. read more

Denial of service for a self pay contractor, is against the law. Health coverage can be paid out of pocket by anyone capable of paying for their medical needs. This place denied service to my family when we have sufficient resources to pay for medical services. Will be filing a complaint against the company for discrimination. read more

This place as been nothing but a pleasure. I have been taking my kids here for all their medical needs for the last 3 years. All the support staff and doctors have been awesome and go that extra mile to make sure the kids feel at ease and calm all that anxiety that comes when seeing a doctor read more

We love this office. Dr. Tallman is great. Very calm and patient with my little ones. The ladies at front are great too. Jennifer is always happy and helpful. We recently had some issues with our new doctor and transfer of records....Jennifer was very patient and was on top of the matter. read more

I have been at this office since I was a baby, seen by Dr. Tanaka and Dr. Jafarian and my mother loved them! When I was older and until this year I have seen mostly Dr. Tallman the most and I absolutely love her like she was my own mother! She does her job to the best of her ability and she loves the kids she sees! Now that I'm 18 I'm sad that I have to move on from this practice and if I could I would have her as my personal doctor forever haha! If she wasn't available I would see Dr. Wang and she was amazing and I highly recommend her as well! The only complaint I have is that some of the workers are constantly on their phones/computers for social media when it's not the appropriate time to be on them and since the management of this particular office has been changed it has gone down hill especially. I do hope that the workers are there not because it gives them a pay check but because they want to see the children live happy and healthy lives! read more

Dr. Hansen has been great to us! She bonded with my son and she was very informative. She takes the time to load you with information and explains what to expect. As a new parent I definitely need this because sometimes I don't know what to ask. She wants to know about your child and carefully handles newborns. I had a great experience! read more

This review is for the overall experience we had when we brought our baby into North Bay Pediatrics for a possible ear infection. The front desk staff, and medical assistant were pleasant. However, the medical assistant did not know how to properly use a temporal thermometer. My wife, an emergency room RN at a well respected hospital, questioned her on the low temperature because he has had fevers for over a week. This was due to the assistant not using the thermometer properly. When questioned about using a rectal thermometer due to its accuracy, she stated she did not know how perform this type of temperature check. Last time I checked, this involved inserting a thermometer into the rectum, but I could be wrong. Following the temperature check, they wanted to weight him without undressing or removing a wet diaper. When the doctor examined our son, he only performed a minimal assessment and listened with his mouth instead of his ears. Its a good thing our copay is only $12 because we only received $12 worth of service. We were referred to them by David Grant Medical Center at Travis AFB. We will be visiting the patient advocacy office and Tricare office at Travis to discuss our displeasure with this office. The discussion will include recommendations of having this pediatrics office removed from DGMC list of referral agencies. read more

I was nervous about looking for a pediatrician for my newborn so I was very happy and thankful to find this office was covered by my insurance. Thanks to the reviews here on yelp, I set up an appointment with Dr. Martin. She was very thorough and made sure all my 'first time mom' questions were answered. At our second appointment (2 months old) she even got a big old smile out of my baby boy. So happy to have a great pediatrician who cares and takes time with her patients. read more

Dr. Tanaka has been my kids doctor for a long time. She is warm and caring and very thorough. The staff is friendly and they try to squeeze you in if your kid is suddenly sick. When Dr. Tanaka is not there we go to Dr. Winston. He's good too, but the kids love their doctor. read more

I have been bringing my boys in for 7 years now and I can't say enough wonderful things about the office. The office staff is welcoming and always willing to be of help. Every time I call I am able to bring my sick child in that day. I have seen each of the 3 doctors they have on staff, and all have treated us with kindness and best yet do the best for my kids. I would highly recommend this office and the convenience of its location so nice. Thank you North Bay Peidatrics staff for taking such good care of our family! read more

Dr. Tanaka and the staff at North Bay Pediatrics is fantastic. We have been going there for the last two years. Both my kids have serious issues (lung and allergies) and Dr. Tanaka has been great at diagnosing and helping us navigate different medication. So lucky to have her right here in Benicia. read more

Cant help but feel discriminated.. I tried to schedule an appointment for my new born and when doing so I was asked what kinda insurance baby would have after the 30 day period I advised them I was not sure yet that it would either be medical or dads private...... I was not even allowed to finish my sentence when I was cut off by the receptionist saying.. "well if baby is going to have medical you should just take them to an office that accepts medical now as we do not accept medical here" I told her I was not 100% sure what the insurance would be that it was possible that baby would stay on a private insurance but I really needed baby looked at (due to health issues) and she insisted that I call a medical office.. MY BABY HAD PRIVATE INSURANCE AT THE MOMENT and they pretty much refused to schedule an appointment so I told them that I felt as if they were discriminating and hung up.. sure enough 5 mins later they were blowing up my phone... Now my baby has private insurance and in the care of a great doctor with great staff yes I have to drive further but its well worth it. read more

Best doctors office around, Everyone that works here are just lovely people. They Have gotten us in with same day apt even with our busy schedules. Everyone that works there are kind, thoughtful, listen to everything you have to say and when it comes to our little ones being sick we usually have a lot of concerns. I've seen two different doctors and both of them took their time answered every question I had. Made sure we walked out of there on the road to feeling better. read more

We switched to North Bay Pediatrics after having Kaiser for a year and we couldn't be happier. My daughter is normally scared of going to the doctor, but both Drs. Lay and Tanaka put her at ease almost immediately. Their bedside manner and rapport with my daughter are fantastic (she calls Dr. Lay "my nice doctor" now!). They are also very knowledgeable and professional. read more

****DO NOT GO HERE*** Save yourself the heartache of dealing with their rude, unprofessional, combative staff. My daughter was a patient at this practice. They allowed my 14 year old daughter to make an appointment, Never notified ME (The adult& Parent) of the appointment, Charged me a missed appointment fee and threatened to drop my chronic asthmatic daughter from their case load because she missed this appointment that I knew NOTHING about saying that I was NON-COMPLIANT and "other unstated reasons"?! If you do go here... Be prepared to 1. AGREE WITH EVERYTHING THEY SAY otherwise, Your child's status as a patient will be "under review" and you may be dropped for non-compliance and having a mind of your own. 2.PAY FEES FOR MISSED APPOINTMENTS YOU DIDN"T MAKE otherwise, Your child's status as a patient will be "under review" you may be dropped for non-compliance. 3.LET THEM TRY NEW DRUGS ON YOUR KID LIKE A GUINEA PIG or Yep- You guessed it! Your child's status as a patient will be "under review" and you just may be dropped for non-compliance. read more

I was highly referred to two doctors at this practice by good friends when I was expecting my oldest. Three years later, we can't imagine our three children being seen by anyone else. The staff is warm, caring and professional. The doctors are all amazing, particularly Dr. Martin. I would recommend her because of the time she takes getting to know each patient and her determination to find what is going on with each patient. She never makes me feel silly for wanting my children to be seen, and has intuition and bedside manner that is very difficult to find today. She's really an amazing, skilled and caring physician! My kids love her, and we are so thankful for her! read more

Dr. Martin is wonderful! She's professional, caring and an active listener. I haven't tried a different practitioner in this office, but there's no need. Dr. Martin takes her time and doesn't rush through appointments. read more

Unprofessional. Take your child to another Dr. I was appalled that they sent me a letter to discontinue further care when I questioned their billing department with regards to an invoice. Took my child to wellness check that is 100% covered by insurance and they billed me for the visit. Stated that when we were there my child was also complaining of knee swelling pain and that's why they billed me. Unreal! When the dr asked is everything else ok, you'd never think they would be sly enough to bill. Sneaky. Nevertheless, we were given a business card for a physical therapist. I ended up taking him to a specialists and he was blown away that the pediatrician would refer us to a physical therapist when clearly that's not the solution. Happy to have found a better health service provider to properly care for my children. read more

My daughter has been going to North Bay Pediatrics since the day she left the hospital and has been seeing Dr. Tanaka for almost 3 years now. My 7 month old son is now also a patient of hers and we couldn't be more happier. What I like about her is that she doesn't take any illness lightly and runs all the appropriate tests necessary in order to properly diagnose my kids. She takes the time to listen and doesn't ever rush us even though she is fully booked. She has wonderful bedside manners and is very warm, which is why my kids feel very comfortable with her. The office is quaint and the staff is friendly (although it did take a few visits in the beginning to warm up to them) and consistent. We have never had a problem getting a same day appt. when the kids are sick. The other doctor at this location is also really good - Dr. Winston. I feel very lucky to have found a great office for my kids and we have complete trust and faith in their medical knowledge and expertise. Highly recommended! read more

Dr. Hanson has been great. My kids love her and she is very thorough. I recently took my youngest in for some breathing issues and she called twice after just to check on her. I appreciate her genuine concern for my children's health, and we definitely don't ever feel rushed. I do have to say there billing is a bit over board and my husband has spent a lot of time getting things re-billed and recoded because of that. read more