I liked the providers at the practice, but moved and established care elsewhere…read more From an admin standpoint, it seems they are going out of their way to make the patient experience difficult. The patient portal was changed a few years ago to something much less usable than the prior portal and now, medical records must be requested from an outside company that takes at least a week to provide records (if they are even provided then, friends have had difficulty with the company insisting records were sent when they were not, and the company has abysmal reviews online) that has no ability to track status of a request, and that doesn't have a phone number on its website (wake told me their was a number there, they couldn't find it either, then gave directions to go through a series of clicks on their own website to get the number, and then finally gave me the number). Had the portal not changed, I would have been able to easily download what I needed. Instead Wake made the decision to go to this new system and I cannot even walk into the office and get records - if I walk in and make a request, I'll have to fill out a form that goes to a third party company to get the records. I was looking at establishing care in Raleigh again but I won't be returning. The providers were good but apparently admin does not care how difficult they make the process of managing the non clinical side of being a patient.

my actual visit was good but if you have a problem, good luck because you won't be getting an…read moreappointment for at least a week or two. not much help.

Very detailed dr . Not wanting to over medicate his patients …read more He took his time to speak to us individually not rushed and explained certain details. He is a keeper

Dr. Rakesh Patel is an excellent physician who cares about his patients. I lost weight under his…read morecare and my numbers have improved tremendously. He listens and is very attentive to my mental and physical well-being. The office and lab staff are nice and always pleasant greeting patients with smiles. He has encouraged me to live a healthy lifestyle by eating healthy foods and exercising regularly. He has definitely motivated me, and I feel better. I wouldn't want any other physician to treat me. I recommended him to my family and coworkers also. I love the office and its location.

Back in 2017, Dr. Berlin diagnosed me with Type 2 diabetes at the age of 56. We have had to change…read moremy medications a couple of times over the years. Each time I visit Dr. Berlin, I find him to be very compassionate and knowledgeable about Type 2 diabetes. He listens intently to your concerns, and he takes great notes about each visit. I wouldn't hesitate to recommend Dr. Berlin!

Wonderful!!! I know how busy he is, but he acts like you are the only patient he has. Would not…read morechange him for anyone else. SA

**This review is of the overall practice and the PA, I've never seen the doctors here**…read more Overall this was a positive experience, I felt good about the care I received. But at first I was put off and a bit nervous about having chosen this medical office. The decor of the office is outdated and just made me feel like I was about to receive outdated healthcare. The registration forms almost made me runaway. I work in implementation of electronic health records for a living, so the fact that they are fully on paper record made me cringe. One of the forms to sign states that there is $25 fee if you would like a copy of your medical records. In an era where online patient information portals exist for access to medical records, I found this to be very inconvenient and a little wrong. This is the point where I almost ran, but didn't because I had a cold and not a lot if time to find another doctor and schedule another appointment. The wait time was not too bad, probably among the best I've experienced. Once I was in the exam room, I was happy that I didn't leave. The nurse was very pleasant and took my vitals quickly. My provider, their PA Kim, was great. I really appreciated that she took the time to really listen to all of my concerns and addressed them all. A lot of providers don't take the time to that. She also presented me with options, gave me information and let me decide. I really value shared and informed medical decision making. The woes of paper records got back to me when they referred me to labs and x-rays and I had to provide them with all my information again in each of the facilities, plus they spelled my name wrong on the referral. At the end of the day, what really matters is patient care and I felt good about the care, so that is what weighed most in my rating. Pros: -Easy to schedule an appointment for the same week -Short wait time -Caring and friendly health care Cons: -Paper medical records and all their negative implications in this day and age

They take great care and spend plenty of time. Highly recommended to anyone. Dr. Henry Mathew is…read morefantastic.

I see Jessica, NP at this practice. She is fantastic! She really spends the time with you…read morelistening. Not like speaking with a typical PCP I have seen in the past. She responsive when you have questions and really cares for her patients.