I wish I read the reviews before my 62yr old mom was sent here for rehab after heart issues. They…read moreleft her destitute without proper evaluation! Unnecessary testing was done when she was still on medications which made her drowsy on top of not being able to sleep at night because of a very loud roommate. ((Might I add, she was there for recovery, not to be tested/treated for dementia!!!) Dr Doane's ( assistant, he didn't even perform this test himself) determined she had dementia, couldn't live on her own anymore and was a hazard on the road, before any further testing was done he actually had her license pulled! 3 days later the nurse practitioner and her primary care physician said there was no sign of memory issues... She was fine and testing while vulnerable/recovering was incomprehensible!!! Now, she has to appeal to the state and take a road test. In the meantime, living on her own, they sent her home with no way to get to her appointment's or even get food. When they discharged her, we also noticed they gave us the wrong records and we have all the health and lifetime info of another person! Even that this person's husband is a child molester & she weighs 274lbs? Doreen, the very smug discharge nurse, was the least helpful and seemed all but upset to deliver the aweful news of how difficult getting my mom's license back would be with a smile on her face! Just Google reviews of Marshwood, they've actually made it to the news for so many complaints, and borderline being shut down. We will also be filing a complaint through the state and insurance.

Marshwood is a place for rehabilitation in Lewiston, Maine! The staff is always kind and…read moreconsiderate willing to help or direct in any way. As for the patients who are at marshwood of those I have visited, they always are pleased with the care and always seem to be happy. Appreciate places such as this that care for those who need the care.

My mother was a resident at the Inn at Village Square during the past two years, and we had a…read morewonderfully positive experience. The caring and professionalism extend throughout every aspect of the community. The staff readily identified health concerns and sought to remedy them by referencing patient history and reaching out to doctor. They offered a full calendar of activities each week, as well as 'pop-up' events like ice cream socials. Whenever I visited, there were always residents outside (weather permitting) enjoying the sunshine, getting some exercise, and being social with each other. During the last challenging six months of the coronavirus, my mother frequently voiced how safe and cared for she felt as everyone at the Inn scrupulously adhered to guidelines in order to protect residents. My family and I appreciate their commitment to building community, their collaboration with family, and their dedication to the health and welfare of the residents.

From the owner: The Inn at Village Square, located in a quiet country like setting in the picturesque town of…read moreGorham, Maine, has been providing Assisted Living services since 1999. The Inn, licensed for 37 residents, allows seniors 62 and older, who find it difficult to continue to live unassisted in their own residence, to continue to enjoy their independence in the comfort of a safe, secure, and friendly environment. At the Inn at Village Square each resident receives assistance with their personal care needs provided by experienced, qualified and caring staff, 24 hours a day. Our goal is to provide the highest quality of assisted living services in a nurturing environment designed to enhance quality of life, respect personal dignity, and to provide peace of mind to each resident as well as to their respective family. The Inn at Village Square serves residents of all financial abilities and welcomes those paying privately or receiving MaineCare...

My mom went to Oak Grove after a hip replacement for rehab. Because her dementia was so severe, it…read morewas decided by all concerned that she should stay there until an opening came up at a regular dementia facility. I can't say enough kind things about the staff or the care she received. They clearly loved her and worked with her even though she could be quite trying at times. The staff were wonderful to our family too - very kind and supportive and communicative. She finally (after 6 months) made the move to a dementia facility this past week and the staff continues to check with me to see how she's adjusting. I cannot recommend Oak Grove highly enough!

My beloved grandfather was a resident here for the past 6 months and he received exceptional care…read moreand support from staff. He felt loved and cared for and he loved them in return. I worked in 2 skilled / nursing facilities in this state for 4 years very recently. I not only personally but professionally know good and bad facilities. This is a good facility. It is on the smaller side but has more of a homey vibe to it than many other facilities. It also seemed to be conducive to staff being able to spend more time with residents and really build good, trusting relationships with them. He was in a 3 person room and it was managed well so that everyone had as much privacy as possible and were treated with respect. My grandfather just passed away at this facility this past week and my mother and I were with him. The outpouring of love and kindness that we received from staff, and that was also given to him in his final day just proved all the more that he spent his final months in the best place he could have been. There are literal angels working here. I can't say enough good about Coastal Manor, but thank you for taking such good care of one of the most important men in my life.

If I could give 0 stars, I would. Let me explain... My grandfather who was put on hospice, was put…read morein a room with 2 other men, and absolutely no privacy. The room was completely open & the tiny curtain that was there didn't cover anything and wasn't used to separate the patients. Our first interaction was walking into the room and the room mate on the commode in FRONT of my grandfather. The second interaction was a staff member giving my grandfather meds, I asked what medications they were because he's on hospice and there was a lot of pills. It took the staff member 20 minutes to see what the meds were and couldn't pronounce 1 of them. My grandfather could not swallow and was choking on pills, water, food, etc.; the staff member was forcing the pills into his mouth and I had to step in and tell her no more medications and told my grandfather to spit the pills out. There was also no railings on the bed & every day when we went to visit, my grandfather was falling out of the bed. He was dependent, with no mobility so he could not reposition himself. As a family, we requested that another hospice agency come in and take over his care and to be moved to another facility. The hospice nurse talked to the other facility & agency, and told them he was "eating and drinking fine and doing good". Complete lie. The man couldn't swallow anything and was uncomfortable, in pain & having absent seizures (if they paid attention, that would've been noticed). The nurses at coastal manor were extremely rude to me, when calling to check on him and when asking questions about his care. At one point, they pretty much called me dumb and told me "I didn't know what I was talking about". I don't claim to know everything, however I do work in healthcare and this is my third grandparent to go on hospice and pass. I know the logistics of the process and steps that need to be taken. The hospice agency and this facility did nothing, but cause more distress to my grandfather. We finally made the decision to send him to the hospital, to get another hospice agency to assess him. The assistant director of nursing, care manager & hospice nurse, threatened us by saying "your grandfather won't be admit to the hospital. Your grandfather won't be admitted or accepted to other hospice facility. He'll be sent further away up north". NONE of this happened. He was admitted to the hospital and accepted to the other hospice facility. Where he got the correct medications, was able to be comfortable and pain free, and eventually passed with dignity. They did not send his belongings to the hospital with him. When the family went to pick up the belongings, they didn't know what patient we were talking about. Family had to go into the basement and look for the belongings, where there was hundreds of boxes of patient belongings. We find the belongings and look to see if that's everything, nope. The one thing we wanted, wasn't there. A photo frame that had a picture of our grandmother. We ask where it is and told "I don't know. You can look in his old room". The picture was on someone else's night stand (not where we had put it prior). This is not a place you send a person you love and care about. The staff do not care about the patients, it's not a good environment for patients. The place is gross and has so many problems. We also overheard a staff member say "I hate this job." As well as multiple staff members going out for cigarettes and going straight to patient care, without washing their hands. There was also trash bags in the hallway and just a dingy environment.

I cannot say enough about how amazing SHAWN SHAMBO is. He has gone over and above in assisting me…read morewith placing my parents in the best independent living situation and was SO HELPFUL by suggesting the right VA programs that were available to my parents to apply for. He is truly an elder care expert and his network is vast. Working with Shawn took so much pressure off me having to research all the available options. HIGHLY RECOMMEND his service!! If there were 10 stars available here I would be selecting them all. He is a rare find. Shawn truly cares about his clients and I am honored to now call him my friend.

I had need of help in placing two of my parents in assisted living, both with separate issues. My…read moremother has dementia and needed a location with security and my father needed an assisted living option for various health ailments. Both needed options that could either accept MaineCare now or in the near future. Unfortunately there wasn't a location that could accept both parents but Shawn managed to have the knowledge and resources to find locations for both. I do not believe I could have found these options on my own or without serious hair pulling and taking years off of my own life due to stress. He is the best person to call first if one has need of help in placing of elderly loved ones. I can't thank him enough.

Excellent client services provided to those with dementia. It's the staff, it's the staff. It's the…read morestaff.

Patrons and prospective employees should beware that this business does not treat their staff well…read moreat all. Do not be fooled by the beautiful facility. Management is extremely unprofessional and disrespectful toward people trying to get jobs with this company. There is a systematic problem that trickles down from the Executive Director to the rest of the staff. You will even notice that the front reception desk is rarely attended to and there is no one answering phones or returning calls. One can only imagine how their elderly residents are being treated by staff members when the facility does not value the hard workers caring for them. They should be ashamed of themselves.

My parents moved inton the Memory Care Unit in 2012....it cost a few thousand dollars a month...the…read moreroom was very nice and the aides who cared for him were very nice, but the doctor drugged him with clonodine without any permission from his family...clonodine is especially harmful to folks with dementia....it can cause death...my father went from a man with lots to say, to someone who needed a wheelchair and could not sit-up or stay awake...all this within a year...

My mom, with dementia, was admitted to this nursing home about 2 and a half weeks ago. My family…read morestruggled with this decision for a long time before admitting her. It has been a nightmare since day one. One of our family feels the need to be there almost daily to check on my mom. There is not enough staff...3 to 40 dementia residents at night , medication is given incorrectly, if given at all, my mom has fallen, at least twice...once needed to be transported to hospital ER with no accompaniment from the nursing home...I found her alone on a stretcher in the hallway of the ER. She is often left alone either in her room...or to wander the hall. All this for over 200.00 a day.

Hallways crowded with non essential paraphernalia. Loose track of patients. Communication between…read moreor with staff is non existent. Repeated calls are not returned

My brother had a serious accident with head injuries in California. I Couldn't bring him here…read moreuntil extensive stabilizing and therapy. He also developed bed sores at the state funded nursing facility he was in. After a year they had not healed. After long legal issues, insurance came through, and I flew him here. I had found a great shortage of beds in the area, and some places were down right rude, wouldn't call back, one even hung up on me, when I got persistent. Seaside was none of that. They immediately gave me a tour, and I found a warm caring environment. This is not easy in this profession. Coming up on a one year anniversary, with NO complaints. Even the janitorial staff say Hi to my brother by his first name when he wheelchairs by. Oh, and his bed sores were healed in a matter of months, and are still gone...