While on vacation, my husband had coughing fits and we had concerns that he would get worse…read more We came by expecting that we'd have to wait, but he was seen pretty quickly. All the staff were professional and courteous. He was examined and treated with a vaporizer. The doctor sent prescriptions to a nearby pharmacy and he left feeling a little better.

Had an appointment at 8am first to be seen. The fellow took my vitals and was concerned regarding…read moremy diagnosis so she was calling in a prescription to my pharmacy. I went to CVS 1/2 hour later and no prescription had been called in. They said it could take an hour. Went back to the urgent care and they said they called it in and would call it in again. Then had my middle name as my last name so confirmed it was called in correctly, they assured me it was. Went back to CVS almost three hours later and still no prescription was called in. After calling urgent care and explaining this all again they said they had the number for CVS then after confirming with her she did not have the right number and extension I gave her the number and it is over three hours later and still no prescription.

Fact: it takes almost dying for most nurses to go to the ER. This was me last week. I honestly had…read morenever felt so sick in my entire life. I wanted to write this review because while this has been pretty much my only experience as a patient at a hospital, I am forever grateful for the treatment I received. I came in with a temp of 103.9 and a HR of 140. I was so dizzy I could barely stand. I was triaged within minutes and immediately placed in a bay. Every single staff member (several nurses, doctor, lab, EKG and radiology techs) were absolutely incredible. Professional, skilled, expeditious and truly worked as a team. Even though I was super scared, every team member took the effort to put me at ease. I write this as a retired RN who has worked primarily in ICU, but as well as Burn ICU, peri-operative units, and even a few ER shifts when I was a float nurse. Even though I have never been on the patient side until now, I've seen a things or two. Twin Cities delivered. Turns out I had a pretty severe case of pneumonia but a week later I almost feel myself again. The doctor encouraged me to come back if I ever have any problems or if things worsened. I feel relieved to have emergency care like Twin Cities in our community. I've read some pretty abysmal reviews and being a nurse, I know there are always two sides to the story. Thank you Twin Cities.

My most recent visit to the ER was billed to my old insurance. This is a very time consuming…read moremistake that has yet to be rectified. - I filled out a formal complaint but have received no reply. I reached out to the patient experience email but have not heard back. - I need the claim to be filed with my current insurance ASAP. Your hospital needs to refile this claim. Please provide an email to a responsible member of your billing team so we can finally get this task completed.

I love what they've done upgrading the hospital. What a difference! Everything feels so fresh,…read morewelcoming, and thoughtfully designed. The warm atmosphere really makes patients and visitors feel comfortable.

Thieves work here…read more My elderly mother was admitted Friday night to rule out a stroke. The doctors kept her overnight for tests and observation, and sedated her overnight. While she was sleeping, one of the staff went into her purse and stole $97 in cash from her wallet. She discovered the cash missing as soon as she got into the car when she was picked up by my fiancé. My mother immediately made a report to the hospital staff, but they have done nothing. I attempted to follow up today by phone, but they don't answer or return my phone call. Shameful!

Hospital Billing department refused to listen to my insurance and myself after several phone calls…read morethat they were billing the wrong insurance. They then sent me to collections and collections is now refusing to bill my insurance due to timely. They refuse to change or bill because my insurance cannot promise them that they can waive the timely so they will not even attempt. NO one will help or correct the HOSPITALS mistake. Now I am stuck in collections for a balance that should have never came to me. I will note the nurses took care of me and provided me the best care. But I WILL NEVER RETURN because the billing department has ruined everything for me.

I wish I could give this place less than a star or a negative stars…read moreI sat in the waiting room for seven hours with my 90 year-old mother and today I am sick as hell because they don't quarantine anybody they don't. I even asked if I could wait in my car they didn't pass out masks. There was so many sick people in there and at the end of the day they just did a bunch of expensive tests that we're not even necessary and could care less that my mother was 90 years old hadn't eaten or slept in seven hours.

Dr. Young is simply put one of the best. I was her patient…read morefor around 5-6 years. She is so approachable and listens to you with genuine compassion and kindness and never rushes you. She takes time and addresses your needs accordingly if you need advice on a specialist. What more can I say other than I had to relocate that is the only reason I left. Her staff Mary D and Shauna are absolutly tops,efficient and carring.

Being as old as I am and having lived in three different countries and five different states in the…read moreUS, I know a good doctor when I have one. Dr. Karin is one of my top two doctors, and her assistants are the best of the best. Her diagnosis is spot on. She is almost always available when I have issues. She returns my phone message or email within an hour or two. If I am on some prescription, I would get a follow up call a few days later to see how I respond to the drug. Her assistants are equally caring and attentive. The whole office is wonderful. [And she is model-caliber beautiful to boot. Not that it's important. Looks have nothing to do with her being a medical doctor, for goodness' sake. ;o))]

Getting Really Sick Puts Things To The Test…read more.... My wife almost died as a teenager from Ulcerative Colitis (before they knew what that was) and gets monthly shots for rheumatoid arthritis...so her immune system is compromised. In early April, she got a virulent infection with the "C-Diff" bacteria after taking a large dose of antibiotics prescribed by our dentist in advance of an oral procedure. Eventually, tests revealed an extremely high level of white blood cells which caused our primary care physician to call us at 8 AM on a Wednesday morning to say "go to the ER immediately". We did. My wife spent 8 hours in the ER at Arroyo Grande Community Hospital while they examined her and prepared an "isolation room" in the main building for someone with a very contagious condition. She spent 3 1/2 days there. Ratings: - Overall: 4 - Doctors: 5 - Nurses: 5 - Support Staff: 5 - ER: 3 - Hospital Room: 4 - Hospital Food (regular menu): 2 - Hospital Food (customized): 5 - Cafeteria: 2 - Parking: 3 - Doctors: Skilled. My wife saw an ER doctor who was fine, but could not be specific since she didn't have most test results. Later in the ER, she saw a Hospitalist, Dr Herrick, who reviewed the data and prepared her for the move to the main building. He visited each morning...as did an Infectious Disease Expert, Dr Holland. Both Herrick and Holland were knowledgeable, helpful and had a nice bedside manner (especially important when you're feeling lousy). - Nurses: Great. The primary RN she had in the ER was Kristina while the RN's who served her "isolation room" were Elleece and Vanessa. Everyone knew their job very well. Kristina was friendly and helpful. Elleece was the most focused on work. Vanessa was a little goofy, but in a good way. - Support Staff: Fine. Everyone we met knew exactly what to do with a minimum of fuss...and usually with a good sense of humor. The Occupational Therapist, Baxter, and the Physical Therapist, Josh, were knowledgeable and even entertaining. The Dietician was informative. - ER: Not a fun place, but better than on TV. My wife was in Bed #12 and the guy in #11 spent the day in loud agony. Nurses were around to help and answer questions, but 8 hours in a gurney type bed was not much fun. - Hospital Room: Her "isolation room", #34, had enough space for 1 1/2 people. It was drab and a bit worn down, but that reflected the building. The bed was much more comfortable. On a minor note, while the TV in the ER had a ton of cable channels, the one in #34 had very few. - Hospital Food: Depends. The regular menu given to patients seemed similar to Denny's. But a different menu where people could "customize their order" was MUCH BETTER! In fact, my wife declared the food from the "make your meal" menu was really good! - Cafeteria: Disappointing. The cafeteria is tiny with a few tables inside...a few in a covered patio and some outside in the fresh air. Minimal hot entrees and only 1 vegetarian choice - a bean burrito. There's a salad bar, but after the sad hot dishes, I didn't bother looking. At least I didn't get sick. - Parking: Tough. This hospital has increased in popularity during the past 10-15 years and outgrown some of its facilities...including parking. That's why they added a dirt lot in the back with a golf cart and driver available to move people who don't wish to walk. If you've got to go to a hospital, AG Community Hospital isn't a bad place. It's a convenient destination for nearby residents who don't want or need to go to SLO or Santa Maria, but as the population expands this hospital gets a greater number of patients than it was built for. Still they seem to manage the flow and adapt to the growing pains. Good people make a difference.

I recently was here for an apparent "viral infection" of which they could not determine the cause…read more The doctor seemed sort of off with her responses meaning I don't think she even knew what she was talking about so she just made stuff up. I was then escorted out of the hospital by arroyo grandes police department as soon as I was discharged, I walked out to a police officer asking if I was meagan and he would not allow me to leave without permission from staff who called police to report that I could be driving under the influence, that was not possible because I'd been vomiting all day long and couldn't even keep my allergy meds down. That being said the discharge nurse of whom which I've already reported assumed instead of asking me directly that I was "under the influence " of I'm guessing maybe she thought a sedative or something? But all I had from the hospital was two IV drip bags and drip Tylenol... Literally the most disgusting absurd treatment I've ever had or experienced and I will NOT be returning to this slime grime hospital again, I do not tolerate disrespect like this and nobody should assume and should always politely ask, I am happy to answer questions but just plain assuming is lazy and unprofessional. I find my experience is much better at any of the Cottage hospitals I've visited and will just keep visiting those instead of this laughing stock of a place.

Waited 2+ months for a new patient appointment even though I was a previous patient…read more Arrived 20+ minutes early for my 3:15pm appointment and left at 4:10pm because I still hadn't seen anyone. The MA apologized for the wait at 3:55 and still never saw the doctor.

Dr Canfield was great but the office support team is severely lacking. I never get a text with…read moreappointment details or email. The support staff is very terse and not compassionate. They said they would contact me about surgery appointment in 5 - 7 business days. No call in my phone list or voicemail in over a month. Went in for UTI and they told me everyone who has to do ISC has UTI's and grumbled about antibiotics. Maybe it just the neuvo health care system but it sucks when you are sick

This has been our go-to for years. They're incredible and I have to share my last experience…read more I brought my kiddo in to the ER with an extreme high fever and lethargy. From the moment we entered the building everyone was so kind and swift on their feet. We were able to get in a room within 15 minutes; they did chest scans and all sorts of tests. My child was nervous and scared but our nurses did everything to comfort her and even brought her coloring books, popsicles and other entertainment to help pass the time. I WISH I got our two nurses names.. they were absolutely out of this world. They kept the mood light and silly for her while providing us with detailed information without scaring her. Thank you ER team!

Went for an MRI. The total experience was pleasant and easy. Parking was easy, asking where to go…read moreand being directed in a kind manner was great. Checked in with ease and the MRI technician was so incredibly kind and pleasant to talk with. All good.

I had been dealing with eye issues for a few days, so I decided to come in and get checked out. I…read morewas really impressed with how quickly I was checked in and taken to a room--everything ran very efficiently. What stood out most was the care I received from Rosa, the M.A. She was incredibly compassionate, friendly, and took the time to truly listen to my concerns. It's clear she's dedicated not only to her patients but also to supporting her entire team. A big thank you to Craig, Rosa, Fella, Cristy, and Leti--you all make an amazing team. I truly appreciate the excellent care. Also must add this place is super clean.

I had a very large splinter go into my arm. About an inch and a quarter and part of it broke off…read moreinside my arm. The staff at cottage urgent care handled my circumstances timely and efficiently. The price was reasonable service was well above average. Marie Ann Carbajal attended to My wound. She recommend x-rays at no additional charge. We discussed a plan of attack. Antibiotics to deal with the infection a couple of days to see if anything further need be done. I went back a few days later everything was drastically better. We decided to keep an eye on it and it tend to it as needed. I could not recommend the folks at cottage urgent Care any higher. The staff is amazing.