I've been going to Dr. Hooker for several years. I appreciate that he takes his time to listen, and…read moreI never feel rushed. He's been able to diagnose things that other Doctors have missed in the past, and does so with minimally invasive procedures. I would highly recommend him to anyone looking for an experienced Primary care Physician that they can trust.

i had been a patient for many years. Lots of changes have occurred in the last few years. The…read morepractice seems to be too overwhelmed to give patients adequat care like they once did. They have several providers but most are not doctors. One visit I waited "hours" past my appointment time to see the provider to get my lab results.. They never bothered to call and inform me that there was going to be a delay. I sat and waited and was made to feel like my time didn't matter. I have been prescribed medications that I am allergic to at least twice. One provider sent the wrong medication to the pharmacy 3x and each time it was wrong. Three times we paid for the wrong medication. I had been taking it for years, and I feel there was no excuse for the screw ups! The owner of the practice, a doctor, prescribed medication for me that should never been prescribed for a Type 1 Diabetic. The insert from the pharmaceutical company, plainly states for Type 2 diabetic patients. The office staff are very rude and unprofessional. They do not relay messages in a timely manner. They talk over you instead of listening when you have a problem. Recently, one of the office staff even insulted me without cause, instead of being helpful. I had a medical condition that has been overlooked for years, and the one provider that cared left 3 or 4 years ago. She was the best doctor in the place. She cared and that's more than I can say about most of them. Their mistakes have been too many. Their mistakes have put my health and life in jeopard! They use computers to document your visits and health, but still don't read your chart to see your allergies & health issues before prescribing. when I finally stood up for myself about a staff member, it was never addressed. Instead they sent a letter telling me they would no longer provide services to me. Which was fine because, I had already fired them as my health care providers, and had already found a new doctor. The doctor who owns the practice cares more about the mighty dollar, his fancy cars, lavish vacations, and opening up more locations and extending the services they offer, instead of taking care of their patients that have been with them for 20+ years.

I am about a 20 year patient with Prestige, maybe more. Last year in 2024, I had a normal sick…read morevisit, pre paid my co-pay, which is what happens every time I go there, and was seen by a doctor. Time goes on and I receive a letter that I owe them an additional $25.00 which was incorrect. I was advised to call insurance. I did, and insurance advised me that Prestige has to deal with it. I pass that information to Prestige and nothing progressed from there. Today, I was sick and went to Prestige, Jasper location. They tell me I have a charge on my account and refuse to see me unless I pay it. I explained the situation. They didn't care, demanded $25 or no service. They could see where I had called in to try to correct the problem to them but blamed me that it was unresolved and refused service unless I gave them more money for a coding error they made. I asked to speak with someone. This person showed zero compassion that I was sick, told me the bill is going to collections, and that it was my problem to fix. I left sick with a bill going to collections when I did absolutely nothing wrong and have never not paid a co payment in full prior to every visit.

I can't possibly say enough good things about Dr Rainwater. From my first visit, Dr Rainwater has…read morealways taken the time to hear my fears, listen to my request, and ask him questions. Never once has he made me feel like I was rushed. He's never made me feel like I was asking stupid questions. And he's always taking the time to answer my questions. A few years back I had bariatric surgery and I was having issues where I would have these episodes that felt like a heart attack and I explained as best I could to the surgeon and my other doctors what it was and none of them even tried to help me. They all looked at me like I was crazy and let me leave without doing anything for me. I didn't even have to finish explaining it to Dr Rainwater and he knew exactly what I was talking about and gave me a prescription that helps anytime I'm having one of those episodes and for that I am forever grateful. Dr Rainwater saved my life!