I had water damage in my unit that was never covered, and Timothy the manager sold my unit contents…read moredespite my satisfying a late fee and confirming with him days before. I got no calls or notices about their actions except an insurance cancelation notice from a third party. The high bidders on the unit informed me that the unit was placed on the bid list just two days after I talked to him. This is fraud. And extra space is notorious in California for knowingly renting spaces to Mexican cartels who were discovered to have dug tunnel systems between storage units and into neighborhoods where many cartel operatives were clustered. ​

I rented a 15x10 unit here for three months. I have only had pleasant exchanges with the manager,…read moreJeff. He is a nice, helpful person. I was confused about the date I had to be out by - it was the 29th but I thought I just had to be out by the end of the month. I had movers move my things from my unit on the 31st, and Extra Space Storage already billed me on the 29th for a new month. He was completely understanding and reversed the charge right away. I've never had any issues with the code or the gate. Every time I came to the unit, I could always access it. There were not any people back by the units that should not be there. I would rent a space from here again and recommend it to friends. I love good customer service and overall good experiences!

Wow''' The best thing I can say is EXCEPTIONAL . Easy access, very pleasent help, clean and it…read morelooks very new. Rates are veery reasonable. Thank you pirates Cove!!!!

Brand new clean facility, complete with friendly, family-oriented staff who work and live onsite…read more If you rent here right now, chances are great that you will be the first person to ever occupy that space. Straight-up, no high-pressure sales, the property is very secure, but access is easy. The hours listed through Yelp are for the front business office. Gate access for existing customers remains open until 9 pm. This is not a 24 hour access facility. I have a larger, climate-controlled unit. One of the nice perks of this place is the overhead motion-detecting light system. I don't know if all inside units have that, but it's nice and not usual. It is not cheap to store belongings in secure climate control, but I think the prices here are reasonably competitive. The owner told me that if they decide to do price increases they space them about 11 months apart and the increases would be $3 or $5 at a time not $20 or $50 like I watch the other places do. Very few people these days can afford to pay for a whole year's worth of storage at a time. I see a lot of these places lure people in with nice introductory rates and promotions, to then jack the prices way up once they are all moved in. Moving is expensive. Storage is expensive. If you aren't careful you could lose everything. I did not take my decision to store my property here lightly, and like I said so far I am happy with the experience.

Excellent customer service from Marilyn and Debra. I needed a storage unit and had some concerns…read moreconsidering temperature to protect our belongings. They were very informative and great to work with. This place is very well maintained and secure. I will recommend this place to others for their storage needs as well.

This extra space is amazing the experience I had was wonderful Deborah is amazing wonderful person…read moreI love this store will tell everyone I know about this store to come rent from

I had a storage unit here for about 3 years with no issues or problems. The site is secure, the…read moreunit was clean and well constructed, and the location was very convenient to my home. I didn't need assistance often but when I did the desk staff was very friendly. The move out process was easy and they give you a 4 day grace period if your move out coincides with your monthly renewal date, so you have a good amount of time should you need it before getting charged. They did accidentally charge me after I moved out but a quick phone call got me a nice apology and my money refunded ASAP. Not a huge problem. Prices were on par with other storage areas I've used as well. Units fill up quickly in the spring as students get storage units for their things for the summer so I'd recommend getting a space in the winter or fall just in case. Pretty good across the board!

These guys are really outstanding! The facility is excellent, clean, safe, well maintained. The…read morestaff is very professional, helpful and make the whole process as easy as possible. This is my family's second time using them and they have always done an excellent job, trustworthy and safe.

Staff was belligerent, rude and racist and threatening…read more I'm handicapped and parked in a slot in front of the store. Someone popped his head out and rudely told me I couldn't park there it was just for trucks, when I moved my car across the lot I then came in and told them that could have been avoided with a simple sign. They said it was common sense and suggested I was simply stupid. Was I pleasant?, not quite but i wasn't belligerent. Until they both verbally attacked me. They both started yelling at me. AGGRESSIVELY about how dumb I was to think I could park there......... I asked for one of their names and the one named "Patrick" got wildly aggressive. Yeah I was irritated coming in and was less than pleasant (but neither aggressive or belligerent) about having to walk across the parking lot (with difficulty) but this was absolutely crazy, calling me names, insulting me, When I had enough and told them to go to hell........ I wouldn't be shopping there they BOTH followed me out of the store yelling acting very aggressive both verbally and with body language, They both starting calling me a racist implying I took issue with their race. I yelled back that my oldest son was black, how the hell am I a racist? "Patrick" simply yelled "If he's black he cant be your son" one of the most ignorant and racist things I have heard in years, Then Patrick started asking me if I would "like to hit him" Corporate need to review the security footage for this. (November 27th, 2025 at roughly 10am) This is so far beyond acceptable its crazy. Single worst customer service experience of my life. I have read all the other reviews, they seem to be keen on dishing out racism and management (according to others) does not care, I will be forwarding this to their corporate office,

File this away under stories from "Moving in the Midst of a Global Pandemic"…read more The last thing I was going to do was hire movers. For starters, I don't think it's possible for movers to adequately social distance while moving boxes or sitting in a truck cab. Plus, I wasn't thrilled about having a bunch of strangers huffing and puffing in my new home. So, for the first time since my 20s I decided to move myself. Which isn't to say I've been a stranger to U-Haul. I drove one fo their trucks from New York to Michigan. It's just that I had it loaded by New York movers and unpacked by Michigan movers. This U-Haul location is fine. All of them seem to be perpetually understaffed, so waiting has become par for the course. It was disappointing that this location didn't have the smallest size "book boxes". But supplies run short in the midst of global pandemics. I get it. But both of the vehicles I've rented from this location had "issues". Nothing major, or dangerous... only annoying. The first one had alignment issues and rattled something fierce. The second, a cargo van, was missing the "gallons needed to fill gas tank from X to Y" dongle. And for each rental, I ended up putting in significantly more gas than I should have to avoid a penalty. It's not such a big deal, but I do wish they would rent out vehicles with full tanks, so this nonsense could be avoided. What I've learned is to use the U-Haul App. That allows speedy check-ins, where you can skip the line. Although even if the app tells you its okay to skip the line, I wish there was some way to let all the angry people waiting that you have permission to do so. The app is also very helpful for after hour drop offs. Hopefully, I won't need another truck or cargo van for many more years to come. However, if push comes to shove, I'll most likely be getting it here.

Super helpful location manager here. Great communication via email (like many, we need it for kid's…read morestuff over summer). The building very well maintained clean, and even the bathroom is clean! Highly recommend. Ann Arbor is a small city, just a few minutes extra drive from campus, that's all.

Michelle the manager is awesome!!! She is very personable and will help you with anything you need…read more I would recommend using Stop N Lock.

I had a really great experience here with phenomenal customer service - I had a concern and they…read moreemailed back right away and resolved the issue with no problems.

I had a miscommunication with them about the terms of my storage space lease and they ended up…read morebeing extremely accommodating. That is the benefit of going to a locally owned place like this over a big corporation.

Great price for a safe parking space for your boat or camper. Keypad entry to facility. Spaces…read morelarge enough to easily park our camper.

This is convenient place to store your items. We used covered outdoor storage until recently when…read morewe moved our boat up north. Very pleasant owner and very simple easy terms. We will use them again, most certainly