Recently moved to the area, suffered an injury, this was the closest urgent care, the staff was…read morevery kind, quick, efficient and caring. Since I needed a follow up to my injury they even put in a referral for a specialist which was unheard of from where I came from. Very helpful and was grateful and thankful for their help.

Horrible went in with vertigo, headache., sinus drainage and sore jaw. Took credit card for 110…read more Deb who was doc looked in my throat saw I had drainage and swollen lymph nodes. Checked my sugar and it was high I let her know just came from Wendy's and had frosty. She said sugar was causing vertigo. I told her it was happening most in morning. What about all the other symptoms. She said no sign of infection so no antibiotics. I was shocked. I let her know I have not taken antibiotics in five years and I never go to doctor unless sick. Still no antibiotics told to go see my regular doctor. Left got text next day asking for another 100+. Went to look at Bill and you have to agree to all these terms to look at it. Called patient advocacy and left mess. No word yet. Bottom line run. Just talked to billing now they say total bill is 354. 12 for sugar test (reasonable). 342 for visit. Asked how much there cheapest visit was they couldn't tell me. Asked if all visits start at 342, couldn't tell me. Who do these people think they are. 1/2 a weeks pay to look at throat and say go away.

If you need care don't go there! They have a deserter from…read moreUkraine that just comes in and verbally attacks you. Literally paid for no treatment. Went to Northwest specialties urgent care after and they properly took care of me. Not sure why kootenai urgent care was not able to do the same. Highly suggest Northwest urgent care for they are thorough and pleasant to deal with.

Today my daughter took my grandson into the urgent care and he was diagnosed with influenza A…read more However when the doctor mentioned Tamiflu, my daughter was apprehensive because of the side effects. The doctor basically said well if you're not gonna get the medication I'm not gonna prescribe it and waste everybody's time. He then proceeded to walk out the door. Instead of talking to my daughter, about other options or explaining why Tamiflu would be good for my grandson. He basically did nothing. He did not examine my grandson's ears, nor listen lungs which I would think would be protocol for someone who has the flu. If this is the way you treat your patient or the concerned parent I would suggest you need to go find a different job. We come to you for guidance and expect you to do your job with compassion, respect , and kindness.

My husband tripped in the garage and sliced his foot between the toes. I took him to Indigo on S…read more Regal in Spokane. His foot was bleeding profusely when we went in and the foot was wrapped in a towel. He is elderly and had a hip replacement 2 wks ago. Also is a diabetic and a bleeder. At the desk, they were more concerned with checking to make sure we could pay rather than check the bleed. They went through detailed information, asking if he still took some meds, several of which he had taken only 1 time 20 yrs back. I understand the need to check records but it doesn't take a rocket scientist to know the most important thing is to stop the bleed. There were at least 5 people working and only 1 patient. Although we were grateful for Samantha's cleaning and bandaging, overall we didnt feel totally confident of the judgement of the heavily tattooed staff.

Easy to make an appointment. Facility was clean . Staff were friendly and accommodating.read more

My husband took me into urgent care due to bring pregnant and having the flu. I was and quite…read morehonestly the sickest I have been in my life. After waiting for about an hour one of the staff members who has been so incredibly kind came out and referred us to a different urgent care. Due to an influx of people coming in with chest pain I just kept getting pushed back. She was honest and very remorseful about how long we had been waiting. Even though I was unable to get treated their kindness and and concern for me made me feel very taken care of. They also referred us to a urgent care that was able to get me in almost immediately. I highly recommend this urgent care purely due to their kind staff, BUT get into the queue online prior to going in! I wish we had known about this.

Don't go here unless you need stitches or a RX for ear infection. I was in horrible pain. They…read moredidn't touch me but said hang in there or go ver to E.R. Yep I saw the people at the ER lining up out of the door- Just what a person needs who is in so much pain -another 4 hrs to wait. The NP or whatever said I would make it through the night . Oh good!!! I give them kudos for being nice- yeah!!

Wow! What happened here? Used to get great service and really liked staff. Had appointment and…read moreit said we were first in line. Spent 90 minutes in lobby past appointment time. We felt belittled and don't plan on ever returning.

I was a walk in on a Friday afternoon. My wait time was a little longer but I expected that. I…read morewas seen as assessed by the nurse and then by the PA. My experience was excellent from the time I walked in. I was called with an update an couple of days later regarding a culture specimen. I always feel confident when I go to this facility. Thanks to everyone.

Finding healthcare that truly supports families feels rare these days, which is why Heart of Hope…read moreHealth is such a gem. Their heart for big families shines through in everything they do. They value flexibility, respect medical freedom, and understand that no two families--or mamas--need the exact same care. It's also a real comfort knowing their membership-based model means no hidden charges or surprise bills showing up later. These days, it feels near impossible to find a family doctor without questionable fees tucked into the fine print. Heart of Hope Health keeps things honest and straightforward, which brings so much peace of mind. Add in their personalized and family-centered approach.

From the owner: We believe in Healthcare Freedom. At Heart of Hope Health we prioritize the individual's right to…read moremake their own health and wellness decisions. We also provide transparent costs so you have access to affordable, quality, and personalized care.

This place made me so happy today even though I don't have insurance, my leg hurts, and I can't…read morewalk well. They were so kind to me and they genuinely cared about me. I'll never forget the experience because I have so many negative ones. I'm beyond thankful to have this positive experience to look back on. Krystal, Joshua, Renee, and the other amazing person there are actually nice people who want to help or they're so good at faking it that it doesn't matter. Either way-- next time I break myself I'm coming here with a big smile. Thank y'all so much, how you made me feel today meant a lot to me.

The care team was friendly and professional and listened to my health concerns. We were scheduled…read moreto leave on a trip the following day and needed answers to health issues which were resolved within hours of the visit.

My husband fell on ice and I made an appointment. Our wait time was very short and every staff…read moremember was pleasant, professional and did not hurry us. I would recommend any of their urgent care facilities. We were in and out in an hour. The outcome was great.

This urgent has very long waits, the staff are unprofessional, and it doesn't matter if you check…read morein online. It is really difficult when you are expecting an illness or an injury to wait excessively while staff are joking and high 5ing each other in the background. I decided to give them one more try and it was the same story. I left went down the road and was called back to its 15 minutes. The staff at NW urgent care seem like they just don't care.

Do not go here. I sat in a room for two hours for an accident that caused an abrasion on my nose…read more When the provider finally walked into the room she took one look at me and said, "I can't help you go to the emergency room." I was then charged a bill of $300 for nothing. I had to go to a local emergency room and get charged twice-- but hey, at least the emergency provided care. I always try to save a trip to the emergency for real, life threatening situations in order to keep wait times down for those who actually need it, but unfortunately I don't think that that is something people who can't afford to be double billed should do.

I always know what to expect, especially for the wait times. Sometimes it does take a while. The…read morefront desk staff and providers are exceptional. They are knowledgeable, professional, and friendly. The only thing I don't like is the number of entitled people who show up demanding to be seen first.

The staff are so professional, patient, and kind here. They answered all of my questions. There's…read moreeven an assortment of beverages to choose from while you wait. I wouldn't hesitate to come back if needed.

Only one person was ahead of me in the waiting room. They took me back and did vitals 20 minites…read moreafter my appointment time. I've been sitting here now for 45 minutes after vitals and have not talked to anyone. I honestly think they forgot I'm here.