Dr. Mroch is incredibly knowledgeable and has great bedside manner; finding both in a single…read morephysician isn't always easy. My son has a rare auto immune/kidney disease and Dr. Mroch knew all about it. My son has been seeing a pediatric nephrologist at Children's in Denver and Dr. Mroch knew more off the top of his head than most of the doctors we've been seeing. He and his office were absolutely terrific, organized, helpful, knowledgeable, friendly, and flexible. I cannot say enough good things about this practice. I feel so much better knowing my son can get care here once he's in college.

Went in to DR Linford for my yearly check up just like the last several years, he asked if there…read morewas anything else that was going on, I told him I had had an allergic reaction and broke out in hives and didn't know what caused it. He asked if I wanted a referral I said no. It cost $200.00 more for a 90 second conversation. Nothing short of robbery.

Wonderful staff and great doctor I only go to the Coeur d'Alene Urgent Care they always get me in…read morequickly and two were really good job

My doctor is Dr. Taft and he is excellent. He is extremely caring and knowledgeable. I'm really…read morehappy with him. He has been my second doctor. My first doctor at Prairie Family Medicine was also very good although Dr. Taft is even better. My issue is with the Clara app they use and the staff. The staff wants you to use the Clara app in order to contact them but they take days to respond and if you have a question about their response then you have to wait days to get an answer. Meanwhile you can be in extreme pain or in need of care but are waiting for the staff to get back to you via the Clara app. If you call and actually speak with someone they can't even answer the most basic questions that they should know, and I mean really BASIC. If you question them they quickly get very rude. The staff absolutely doesn't care about the clients. They are rude and hostile. I was told that they have worked out the kinks with the app and the staff but the service is no different now than it was previously which is horrible. The only thing the staff is good at is making sure they get your dollars. $$$ is all they care about. They don't care about you as a patient.

Worst care and billing department since Praxis took over!…read more Outrageous charges Unsatisfactory medical care Poor communication DO NOT BE SEEN HERE!!!!!! Medical staff will only address 1 concern per visit, not refill prescriptions and charge twice as much as local urgent care facilities. DO NOT BE SEEN HERE!!!!

Jennifer Fletcher has been my primary care physician for about 5 years now. She is easy to relate…read moreto and she really listens to my symptoms and questions. She has removed unnecessary meds and prescribed one that made a big difference in my cholesterol. She will run comprehensive blood panels annually that are very helpful in navigating changes that need to be made for better health. Her office staff is very efficient as well. I highly recommend Active Family and Jennifer Fletcher!

Even though I made appointments months in advance, I felt extremely rushed and like Jennifer always…read morehad somewhere better to be. Flat out told me that she "didn't have time" when I asked about a health question that I had scheduled to discuss when I made the appointment. There is a massive communication issue between the front desk and nurse practitioners. Super frustrating as a patient who is already in pain and looking for help.