I am a customer of Fam Farm and Home and appreciate it's convenient location…read more I have made many purchases in the Cedar Springs location, and have never received my points nor do I know how to redeem them. I am registered with the store ?

I was here a few weeks ago to get more feed for my chickens. There was a small bantam chick who was…read moresmall, sick, and shaking. An employee came over and scooped up the chick to comfort her and clean her pasty butt. Shame came back with the little chick and asked my if I would like to take her home for free as she needed special care and was likely to die if not cared for all day long. At first I declined but I couldn't leave the baby behind. I felt like I was there to help her. I brought the baby home. Almost a month later.. she's still alive and thriving. Her name is nugget and I love her so much. It was very sweet and caring of her to give me the baby chick as she knew I had more time to care for this little life. They really do care about their little animals. Love this place so much and will always go there to get my feed, supplies, and chicks

i went to ace to get a copy of a key made for my truck. the lady that "helped me" was very rude…read more telling me that she didn't want to make me a key without a chip because if i used it in my ignition it would brick my truck. this is somthing that i already understood. i explained to her that i did not plan to use it in the ignition but rather the door, in case i lock my key inside. after a long explanation of why she didnt want to make me a key she called me a dumb entitled kid. i left without a new key. i think she was a manager. she was an old grumpy lady with glasses. based on other reviews i would assume her name is Christina.

Went there to get a tool to fix my truck, was greeted with an extremely rude manager, I believe her…read morename was Christina. She was extremely rude to myself, (she was very impatient and disrespectful and pushy )and was rude to another worker there. I genuinely feel bad for the workers who have to deal with her.

Been shopping at Mattsons True value Howard City for quite some time as well as my family who live…read morevery near. On Oct 8, I purchase an item not sure if it would fit. Was told by the employee I could bring it back with the receipt and receive a full return. 24 hours later I brought it back with the recipe and was told no refund because of a close out. I wouldn't have purchased it in the first place had I known that. The item was only $10.49, not a lot of money, it's the principal, no apology, have a good morning, very unprofessional. Last time for me. Beware, I gave the item back to the clerk, now they can sell it to some else.

I bought a set of metric and standard. Allen head sockets from the store a few years ago. They…read morehave a lifetime warranty. One of them broke so I took it back. I got the runaround by the lady owner. She said we don't sell these. I went back to the rack where I bought them from and showed her that she did. She told me to come back on Monday. This was Friday. When I got there on Monday morning, she said we're not going to honor it. Do you have a receipt. You don't need a receipt it's like snap on and craftsman. Besides, who keeps a receipt from years ago, for a set of Allen head sockets. I grew up in Howard city, and I remember when Manson's was downtown and they were a great place to go before they moved into the old Olsen knife building where they are now. I would drive 100 miles to buy something somewhere else to avoid going to this place I would never ever buy another thing from them. Avoid them at all cost.

Awesome hometown hardware store... Very helpful associates... Ask for James, great young man who…read moreknows his stuff. I go here often and wouldn't have it any other way

From the owner: Hardware, Building Supplies, Plumbing Supplies, Electrical Supplies, Paint, Heating and Cooling,…read moreGardening

Todays visit went so so. At the onset I inquired re for the availability of a replacement bulb for…read moremy refer. After the first associate couldn't find that section for bulbs, he called for help and we were directed to the correct spot. I specifically mentioned the voltage at the onset which he either didn't pay attention to or disregarded thereby trying to sell me on buying the wrong one". He insisted in so many words that he was correct and I was incorrect although I had the orig. burnt out one in my possession for validity. I had to explain to him for a couple minutes before he hopefully caught on. Guess he's been working there for years. Good thing I took in the orig or "I wouldn't have a leg to stand on. Proof wise that is.

Great local shop. Most everything you need for a weekend project and service is top notch.read more

Amazing service. Needed a trailer adapter for the electrical. The first salesman looked up what was…read moreneeded checked supply and they were out. He offered a few places we could go to get one. The owner came in and was just as friendly and helpful and they even gave the other store a call to make sure they would hold it for us. They didn't get our business but still were fantastically helpful and friendly. I will make an effort to revisit and use their service. This store has been around for a long time and it's evident that it's because they go above and beyond for their customers. Way to go!

We dropped in to get a gallon of paint. The lady that helped us was very friendly and conscientious…read moreand mixed up our custom color from a chip we brought in. It was an exact match! I visit this store every time I'm in town helping my son with projects on his house. I've had a good experience every time except when it's a great experience like I described above.

Went to the new Belding location . Would be nice if they were as concerned with helping customers…read moreas they are with chatting with each other.

I never write reviews and I'm pretty critical, but this place is legit amazing. No exaggerations…read morehere... -100% of the staff is super nice, they all know their stuff, genuinely want to help. Christian values and it shows! -They expanded (huge) and sell everything you need including the big stuff like lumber (not just some little hardware store). I almost never need to go to a big box store. -In all my years going there, I only had one issue with a product - they could have told me to deal with the manufacturer myself, but instead just handled it for me. - Old school service. No joke. Try them out...you'll see.

Their ok. I still go there from Time to time…read more I wouldn't expect any deals or veterans dicounts on appliances or equipment.