Dutch's promo and marketing skills are unmatched. He knows how to make brands stand out and…read moreactually get attention that converts. I've bought 2 cars from here and will be returning to see Dutch!

Went with a Honda Civic for an oil change today and also decided to get the CVT transmission fluid…read morechange. I was quoted $242. I don't mind paying taxes on the service, but I was also charged $27 for miscellaneous shop costs. A fee to use the shop was told. I don't remember being charged an extra shop fee in the past. I am not sure why this known fee wasn't included in the cost I was quoted up front.

My daughter's 2018 Chevy Equinox broke down, and Kelly and the service department were wonderful to…read morework with. They provided a clear quote, completed the repair within two days, and delivered the car on schedule and within budget. I would highly recommend this service department, and we will absolutely go back again.

I'm honestly so disappointed because I really loved the previous service done for my car here. I've…read morehad two appointments to get my spark plugs put in. The first one we waited 3 hours before they told us they didn't have them in stock. We rescheduled the appointment but then they booked us for the wrong day and were overbooked so they couldn't fix the appointment. Now we're waiting again for the third appointment just to get this one thing done.

Update: the company contacted me on Yelp and the bottom and the contact information provided wasn't…read moreeven the correct person so I did not receive help. This dealership has always been very pushy with trying to sell their cars. This time I came by to look at a used car. The sales person we had, Luke, was new so he wasn't as pushy as his manager. He was very laxed and honest. It was obvious that he was new there since he was unsure about a lot of our questions but he got them all answered. He wasn't pushy and was very patient with us. But his manager was very pushy and kept pressuring us to sign for a car even when we were unsure. The used car we looked at was initially priced was over what it was worth especially considering damage, the mileage, and the year. We were able to get the price down but I found the listing online a on their website and saw that they initially overcharged us by $2,000 in person compared to their online listing. I brought it up but was told that listings fluctuate. We said we were going to look at another car that was newer for a cheaper price and the manager demanded to see the listing as if I were lying. It was rude of them to do that and completely unnecessary. I ended up showing the listing and the manager proceeded to just trash talk that car rather than focus on the car we were looking at at the dealership. Ultimately I was pressured to sign for the car and was upset that they have a "as is" policy because as soon as I brought it home and had time to inspect it further, there was a crack in the windshield. They didn't even factory reset the car and other phones were still connected to it. They said they cleaned the car before we got it but it was clear someone just sprayed a lemon scent inside and called it a day. The amount of damage I ended up finding in the car made me regret my purchase and the way the lie straight to your face is insane.

Don't waste your time. They sold me a car that needs an ac compressor, an ac actuator, a cv axle,…read morea major oil leak where the engine has to be removed. They are not honest. Spend elsewhere. They took advantage of me and it could happen to you.

I love this place. I have bought 3 or 4 cars from Pomoco and each time satisfaction of the overall…read moreexperience gets better. Kendal is my main man who I normally deal with, but everyone assist in your car buying needs. Went their today for an oil change on one of my cars. I told them I think I needed a wheel alignment, you know they were able to check it right there in a matter of minutes. My alignment was off a little but it was not that bad to get the work done. They saved me some money. I can say enough good things about this place, I suggest you just go there yourself.

I was a customer of Nissan for over 10 years. When a lease agreement didn't go well I paid off my…read morelease and needed the title. The experience with the dealership and Nissan as a whole was absolutely disgraceful. I would recommend any other brand vehicle than Nissan to everyone I know. Being a loyal customer means nothing to these people and they will make sure you know they DO NOT care about you and what you need. The dealership pushed me off to phone number and when I called I was told to send in paperwork and make multiple fixes. They don't tell you if your paperwork is missing or if there additional steps, I had to call and find out. I paid the vehicle off with certified funds and they basically held the title for no reason. This was the worst experience I had with a company! I know this won't make much of an impact so to the BBB I go :) hope you all choose another car brand to go with and forget Nissan all together if you want a good experience.

You know what i've never notice about a car dealership service review? There are very few 5-star…read morereviews...........you know what else? YOU AIN'T GONNA SEE ONE TODAY! LOL! Now that I got that out of the way, let get to the serious stuff on this review of Wynne Ford Service Department. Looking to get a tune-up completed for my 2000 Ford Focus ZX3 after a "Mom and Pop" auto place couldn't remove the #1 spark plug that was singed in. After being recommended to call a Ford Dealership, I was delighted to find that Wynne Ford deals with singed parts all the time. Spoke with a bubbly individual who made me feel really good and confident to get this service done. She was confident that Wynne Ford has seen this problem before and fixed it. She offered me an appointment for the next day which was Friday. I didn't immediately take it (why I don't know) but was able to get one for the following Monday. After the appointment was set, a text was sent to my iPhone confirming it. I was set! Friday before the Monday appointment I receive a phone call from my assigned Service Advisor Casey. He was calling to double check on what service I wanted, gave me an expected price and made sure to call me if further service was required. That was important to me, calling and keeping me advised what was going on. Casey gave me a price and that is exactly what I ended up paying. The service was dong to perfection and the car runs good. There was some other problems with some other rude service advisors to change the appointment; but its not worth mentioning in this review. My recommendation is this; not matter how old your car is, always let the dealership perform tune-ups. Wynne Ford will be doing my next one. Thank you and HAPPY YELPING!

Went in to trade my 2020 jeep grand Cherokee with only 40k in miles I had a cars.com instant offer…read morefor 21k. The vehicle I was going to test drive had previous damage no one told me about. My offer from the dealership was 19k I had a long winded explanation about three things: -vehicle inspection is out of date (tags are good til 27) & he would have to put my vehicle through all sorts of maintenance once he took it on even though I had all my service reports and receipts. Tires, oil change, oil filter, wipers, various fluids, brakes -minor damage reported to carfax (has been fixed before I even bought the vehicle) -that's the market value ( "we don't do that " is what I was told, said in the 10 minutes he was in his back office he found 100 similar jeeps selling for 19 in a 40 mile radius) The guy I road around with was cool had a good conversation it's the office personnel I had the biggest issues with. My vehicle was undervalued. And ironically the vehicle that I test drove was damaged and that affected the price 0% I would still have to pay the new car price and then they would most likely report that damage to carfax and affect my new vehicles re-sell value down the road and they would take no hit whatsoever...In addition to all this, I work for the US Navy and my time that I get off is very little and precious. My evening was wasted and I'll never get that valuable time back. Wouldn't recommend this dealership to anyone please be on the lookout for shady business practices at this location.

Becca Powell was an absolute pleasure to work with. From the first communication, she was kind,…read moreprompt and exact. She made sure I got everything I wanted and needed in order to get me in the car. The best car buying experience and the best salesperson I've encountered. I mean she is the current heavyweight champion of Audi Hampton. I actually drove 2.5 hours for this car because my local Audi dealer was rude and untrustworthy. I will be sure my next Audi comes from Becca. If she changes brands, I'm getting that brand--that's how good she is.

I had an absolutely horrible experience purchasing a used 2015 BMW X5 (41k miles) from Audi of…read moreHampton, and I would strongly caution anyone considering doing business with them. The very day I bought the vehicle, the TPMS light came on, there was a strong burnt oil smell in the cabin, and I discovered the sunroof was leaking water. Their service department took the car back, claimed to replace a sensor, but the light came right back on during the one-hour drive home. When I brought it back, they said they couldn't help since "no fault code" showed. Months later, the TPMS issue is still unresolved. The sunroof leak was worse--on the very first night it rained, water dripped inside from the passenger visor, and I even found paper towels shoved in the corner, apparently to hide it. After multiple trips back, they said the sunroof drains were clogged, but in the process, they broke the windscreen and then stalled for weeks before finally replacing it. The oil smell was the most concerning. I was told it was just leftover oil from their change and would "burn off in a few weeks." Instead, smoke started coming from under the hood, and I had to pay $200 to tow it back. Eventually, they admitted the valve cover was leaking but refused to fix it, saying the car was sold "as is" and without warranty. When I pushed back with the General Manager, Lance, he was dismissive, condescending, and unwilling to help--even after admitting it was a preexisting issue. On top of this, despite claiming the car had never been in an accident, I later found paint overspray and cloudy paint on the doors. The dealership never disclosed this. It also took them over two months to get me the title. When I finally took the car to a BMW specialist, they found: A major valve cover leak that could have caused a fire Oil contamination in the coolant reservoir (likely from mishandling during service) Needed a brake fluid flush Total out-of-pocket costs: $3,400. All of this after paying Audi of Hampton full retail price. I asked only that they do the right thing and help with the repairs, but Lance the GM refused. As a single dad with kids, I trusted a luxury dealership to provide a safe vehicle. Instead, I was given a car that was unsafe, poorly inspected, and misrepresented. I even traded a perfectly good car to them they would only give me 17k for it and put out up for sale for over 23k. I know dealers give less and I made mends with that. If you are considering buying a used vehicle from Audi of Hampton, do not rely on their "inspection." Insist on having the car thoroughly checked by your own independent mechanic before purchase. This experience has been beyond disappointing--it has been dangerous. I will never purchase from Audi of Hampton again.

fuck this place they sold me a 2000 car that only ran for 2 months they need shit this place down…read morevery shady

I dropped my vehicle off Wednesday morning for Garett's to check a transmission pan leak (tiny…read moredrips) in my 2019 Chevy Silverado. Picked it up Thursday, they said it was repaired, they gave me a run down of other issues from their"inspection" total $1200. Go home and Friday evening I notice that the truck is really leaking transmission fluid now. So of course I have to wait till Monday for them to be open. So after working a 12 hour graveyard shift, I call and notify them as soon as they open Monday, they say they will make it their first priority. So I drive straight there and it takes them till 930 for them to tell me that the transmission pan is leaking, but they will cover it! (Perfect) they gave me a loaner vehicle (Awesome)* this should have been repaired the first time! They call me that day around 4pm and told me the part came in and it would be taken care of first thing the next morning. Around 4pm, I still hadn't heard from them so I call in, the guy who answered didn't want to give me any information and " my representative" was unable. He called me back about 30 minutes later, to tell me that it was the wrong part and the new part would be in the next day. I begin to question how they didn't notice the wrong part was delivered and why it took all day for them to notice when this repair was supposed to be the first priority. At this point he was just giving me excuses, saying he didn't walk around and check with his employees. I ask " that wasn't important enough for them to notify you right away?" I know it takes time to order a new part. I then ask who the manager is, and have to ask again for his name and his last name. Then he had the audacity to be rude to me!! It's already an inconvenience to be out of a vehicle, then to trust a business to repair it and pay what you pay to be inconvenienced even more. I do not recommend this place!!

Under the new ownership, last year took my Nissan Versa in for a Clutch repair/replacement. Took a…read moreweek, when I picked up the car. It's been almost a year and my clutch/gears are messed up again. Called and was to get a call back and not surprised but no call!!! Not good business with the NEW owners

I purchased my vehicle on July 4th of 2023. After one year the dealership was purchased (Now it's…read more'Nissan of Hampton'.... the entire service package that enticed me to purchase the vehicle will not he honored unless I drive 2 hours to the only other existing Winners Circle location. IN FRANKLIN VIRGINIA. I live near the HRBT in Hampton. I feel cheated (no free oil change, free inspections, etc.... just foul)

I had a vehicle that I was barely driving. Roughly 3,000 miles a year on it while paying $500 a…read moremonth plus insurance. Clearly, I didn't need a car and it didn't make sense to keep paying for something that just sits in the driveway. We decided to sell it. I had read some reviews online that made me nervous. However, I didn't want to deal with selling it ourselves. I also didn't want to trade it in since I don't need a car. The process was easy. We made more than 10k over the pay off amount. They handled all the paperwork and it was mostly stress free. I would have given this a 5-star rating but the waiting around was ridiculous. I don't understand why it took nearly 3 hours to sell a car. It took them 30 minutes just to get the final paperwork together. The employees were friendly and polite. They seemed to really enjoy working together. I'm not sure if I'd ever buy a car from them but if you are in the market for a car or to sell one? Check them out.

I purchased a vehicle through CarMax and used one of their partnered finance companies…read more Unfortunately, my vehicle was later involved in a not-at-fault accident and was declared a total loss. While insurance paid the lender, the remaining balance was not fully covered by GAP, and interest has continued to accrue. I am also incurring out-of-pocket rental expenses while this situation remains unresolved. I've found the process between CarMax, the finance company, and GAP to be extremely frustrating, with little guidance or assistance during a financially stressful time. As a customer, I expected better coordination and support given that these partners work together. I'm sharing this to encourage improved communication and accountability for customers who experience a total loss through no fault of their own.

Absolutely disgusted with Tysinger Mercedes right now. I used to have an awesome amazing service…read moreadvisor, Andy, who always took good care of me. The new guy I have is a crook. My SL 500 failed inspection for tires and brakes. I couldn't believe the ridiculous price they wanted to do the work so being mechanically enabled did the job myself. What I discovered is that the tires and brakes should have passed. I WILL NEVER USE OR RECOMMEND TYSINGER AGAIN!!!!! Can't wait to talk to the state police about this! By the way, only gave them 1 star because I can't give them "0"

The people who work here are OUTSTANDING! I got my car serviced on August 8, 2020, and Ernest…read moreChalkley, Service Advisor, went above and beyond to assure my concerns were addressed in a professional and efficient manner. He was able to get my problem fixed by taking the time and effort needed to diagnose my problem properly. Also, Paige Bllomquist and Roger McLain, Brand Specialists, took the time to make sure my service experience was amazing and that I was a satisfied customer. Thank you all for your outstanding work.