I had a vehicle that I was barely driving. Roughly 3,000 miles a year on it while paying $500 a month plus insurance. Clearly, I didn't need a car and it didn't make sense to keep paying for something that just sits in the driveway. We decided to sell it. I had read some reviews online that made me nervous. However, I didn't want to deal with selling it ourselves. I also didn't want to trade it in since I don't need a car. The process was easy. We made more than 10k over the pay off amount. They handled all the paperwork and it was mostly stress free. I would have given this a 5-star rating but the waiting around was ridiculous. I don't understand why it took nearly 3 hours to sell a car. It took them 30 minutes just to get the final paperwork together. The employees were friendly and polite. They seemed to really enjoy working together. I'm not sure if I'd ever buy a car from them but if you are in the market for a car or to sell one? Check them out. read more

The worst ever! Trying to sell a 30,000 Suv and was ready to buy. After their 125 point bull crap inspection, and they said it passed, I went to look at it, and what I found was terrible!! All 4 tires had "Chunks" missing on everyone and the nack left rear rim had a 2" gash and chunk missing out of the rim, and the windshield had a whole close to the bottom. I asked if they would replace the tires since they were absolutely not safe, and the rim, and just fix the windshield. They said No. Outright bullcrap!!! They said it was acceptable, when it was clearly Not. As well, not neing picky, but I would have had to spend nearly $2000 dollars plus another 650 for trammy and differential oil change, as soon as I got it, on top of the overpriced sticker they already had on it. I walked out and would highly recommend to Not ever buy a vehicle from them. Liars and bs salesman and managers. I rate them a pure 0 out of 10!!! Dont buy from these people because they will absolutely rip you off!!!! read more

I purchased a vehicle through CarMax and used one of their partnered finance companies. Unfortunately, my vehicle was later involved in a not-at-fault accident and was declared a total loss. While insurance paid the lender, the remaining balance was not fully covered by GAP, and interest has continued to accrue. I am also incurring out-of-pocket rental expenses while this situation remains unresolved. I've found the process between CarMax, the finance company, and GAP to be extremely frustrating, with little guidance or assistance during a financially stressful time. As a customer, I expected better coordination and support given that these partners work together. I'm sharing this to encourage improved communication and accountability for customers who experience a total loss through no fault of their own. read more

If you are looking to buy a car and you want to have an amazing experience, make sure you ask for Sidney Cotton. She will make your experience hassle free and painless. She listens and provides the best service. Our experience with Miss. Cotton was the best experience I've ever had when making a big purchase. read more

I bought a car in February 2016 Hyundia Electra GT. Car had 87,000miles, within a month i had a problem with it but didn't know what it was tried to call them they refused to help me until about a month later (2 months of having the car) got a diagnostic done by hyundia to find out I had a 100% clogged catalytic converter (deemed undriveable until repaired) they paid for that, a week later I brought it back to Hyundia found out I had a rusted out exhaust flex pipe (which connects to the catalytic converter) they also paid for that, havent stopped having problems with the car they refuse to help anymore, my engine has been burning oil the entire time but progressively got worse. Now its burning 4.5qrts of oil in 2 weeks (did an oil change and 2 weeks later I had not a single drop of oil in my engine) my catalytic converter is clogged again and Carmax will not help me. I've only had the car for 7 months. very disappointed. read more

Helped my mother sell her vehicle to this CarMax yesterday. They did offer a good selling price - and we eventually sold the vehicle to them. However, I found the entire process to be unorganized. They had us waiting for a long time to finish this process - with several employees giving us conflicting information about where we were in the process. This should have been an easy thing to do. It turned out to be unnecessarily complicated. I still do not have full confidence that they completed all of the title transfer papers properly. We will see if my mother gets some sort of follow up call next week. Based on my experience selling a car to these people, I would not buy anything from them. read more

Wonderful service from beginning to end! I did most of the process online and then went to the showroom for test drive, I received a very warm welcome from Karson who helped me with everything....even came with me for the drive( I asked because I was anxious). He was pleasant and accommodating to my needs, awesome customer service. Will definitely be a repeat customer. read more

Our first car we got from them had a leak on the driver's side, and then the 2nd car we got stopped working after 2 weeks, it wouldn't turn on at all, and then the 3rd car they tried to set us up with had a check engine light on the first day we got it. I just thought they would've had nicer cars here. Or at least made sure they were up to standard before selling them to people. I should've took my business elsewhere after the 2nd car's incident but they insisted on trying a 3rd time. Both of our car salesmen were nice though and worked with us. CarMax just doesn't have the right car for me. read more

without a doubt, our best experience with a car dealership ever! We dealt with Al Wilder. he was courteous, respectful, knowledgeable, and delight to deal with. we test drove a couple cars and finally decided on one. no haggeling... absolutely no hard sell. In the past recent years, it's all about selling the extended warranty. We were totally prepared for it.. that didn't happen Al presented the warranty information in a pamphlet and then for us it's totally our decision I bought a used truck about four years ago, and the guy kept me locked in his office for almost a half an hour trying to pressure me into buying this warranty. When they gave us the price for our trade-in... it was exactly Kelly blue book. I don't think I've ever experienced that. Regular car dealerships had better start tightening it up because Carmax is doing business exactly how it should be done in the car industry. Thank you, Al. My dad loves his new used car!!! read more

Sold my truck to Carmax today. Greeted very promptly by Kason at reception. Kind, courteous, and moved quickly. Which was refreshing he and rest of staff seem to not waste anyone's time. Initial paperwork was quick and painless. Appraiser was able to get to my truck in about 30 mins since other people were there ahead of me. The 30 mins went by quick because you can walk around their lot with no hassle from other staff. Appraised at top end of market value. Directed to another section to finalize. Both receptionist (didnt catch their names) were also very pleasant and moved with a purpose. Once again took a lap around lot while waiting and called me when ready. From time I sat down, went over paperwork, signed...must of been 8 mins flat. Overall great experience, very pleased with entire operation, staff, professionalism, and cleanliness. Will definitely come back for any future needs. read more

I was treated respectfully throughout the whole process by the entire staff; they were very friendly and knowledgeable. Tey took care of the license plates and registration, which I certainly appreciated. I did choose a car that was located at the Richmond site and it took a full week for the car to be shipped to Newport News and then be ready to go, I wish I could have been given a timeframe so I could have expected how long I would have my rental. This is a very good location to visit if you're looking to purchase or sell your car. read more

Today is a update since purchased date was November 21, 2020. So the wiper blades did in fact need to be changed and the Most Important the timing inspection plate was leaking and did in fact need to be Removed and Resealed. Which was Never informed by Carmax Newport News location but Honda Dealership did make me aware of these Issues. read more

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I purchased and service my car at this Newport News location because it's convenient to my daily travel route. My purchase experience a few years ago was extremely easy and a really positive experience. Found my vehicle in a MD location, it was transferred here, I test drove it, got an estimate on a trade in and made the purchase. That portion of the process took about two weeks. Searching inventory and narrowing down the make and model tool about 90 days on my part. I brought my own financing the night I made my purchase. Since the purchase I've completed my state inspections, oil changes, and tire rotations here. A flush here and there. Most times they include a complimentary car wash. But now, Covid & post Covid has been totally different. They immediately farm you out to Repair Pal, and unfortunately the referrals are sub par. I called to make an appointment three months down the road and she immediately told me there was nothing available. I'm to believe 100% of available service slots are filled in perpetuity!?!? There's no way. I walked in to make a clear point. Asked again if I could schedule service. I got the Repair Pal speech. I quickly pointed out, according to the screens posted throughout the service section a 8:15 was a no show, an 11:00 and 1:00 also no shows. What's happening to these appointment slots? The attendant said she didn't know about those. So as a resolution, she says, well you can always go to Toyota. Honey, you are absolutely right. read more

CarMax in Newport News sells defective automobiles. Do not buy from them.....especially my fellow retired and active duty military members in the Hampton Roads, VA region. Carmax in Newport News sells defective autos not fit to be driven off their lot as evidenced by what they did to my son recently. He purchased a 2019 Hyundai Sonata SE hybrid from the Newport News CarMax location on September 29, 2023. Exactly 93 days later, on January 3, 2024, and a mere three days after my son's Hyundai Sonata SE, which he purchased from the Carmax of Newport News,, VA, his car developed mechanical problems. My son was driving the auto on the highway in Newport News and the acceleration reduced to 20 mph and he was unable to accelerate greater than 20 mph. He contacted Carmax of Newport News and they told him the car was no longer covered given that, again, it had surpassed its warranty of 90 days by a mere three days. Thus, his car stopped running with (since diagnosed by an independent auto mechanic) defective hybrid battery issues which are likely going to cost him an arm and a leg. The evidence appears that the mechanical reliability of the Hyundai Sonata my son purchased on September 29, 2023, was timed by Carmax to last three days after the 90 day warranty expired. Thus, without question Carmax in Newport News, VA did not sell a mechanically sound car to my son and Carmax in Newport News, VA did not assure the safety or reliability of the 2019 Hyundai Sonata SE Hybrid my son purchased before he drove it off of the Carmax in Newport News lot. On January 3, 2024 when my son's Hyundai Sonata SE Hybrid suddenly decelerated to 20 mph on the highway in Newport News, he could easily have been rear-ended or hit on the side of the road while waiting for a tow. Thanks to Carmax in Newport News, VA, my son could have been seriously injured or killed. Thus, once again, and I can't emphasize this enough: for your safety's sake or the sake of your loved ones: do NOT purchase a car from the Carmax in Newport News, VA. They sell defective autos. 90 days is how long you, the consumer in Newport News, can expect your car, regardless of the purchase price, the year, make/model of the auto, etc., to run. After that 90 days expect your car to fall apart, to seize up, to come apart at the seams, etc. I would caution anyone, particularly military people of which there are many in the Hampton roads region, to purchase a car from Carmax in Newport News, VA. Please remember above all else: Carmax in Newport News, VA sells defective and unreliable autos. read more

We made an appointment and drove 2 hrs to see a Chevy Spark. We arrived and told the salesman we wanted to look at the car before test driving. We looked at it and loved it. We went back to arrange a test drive. Our sales guy was MIA after a 10-minute wait but all the others were sitting around unoccupied. The greeter asked a saleswoman who was just sitting in a chair if she wanted to arrange our test drive and she just shrugged and sat there. It was clear they didn't want to sell us a car or even talk to us so we walked out. We'll find our cars somewhere else from now on. This was not our typical CarMax experience but it was our last. read more

The only reason I'm giving one star is that I can't give zero. This was a textbook example of deceptive business practices. I went with my son for his first car buying experience. Before going, he had picked out a vehicle on line, contacted the call center who ran his credit and he was given a "deal" which included his trade in value, financing and monthly payments. He was then told that all he had to do was show up at the store, sign the paperwork and drive away. it took the store 3 weeks to get the vehicle ready but he he was told every time he called his "deal" would be honored and what paperwork to bring. We drove 1 1/2 hours to get there. Upon arrival, he was given a sales consultant who had no idea what was going on and would not listen to what my son was trying to tell him about his "deal". The sales consultant would only say the "it was the call center's job to get you in the door, it my job to sell you the car." The next 4 hours were pure hell. The consultant quickly showed that he had no idea of how to conduct the transaction. My son was given over to a manager and another sales consultant who further obstructed the purchase. We were told the paperwork we told to bring was insufficient and they wanted 3 months of bank statements from me. We went from a sure purchase to the manager saying he didn't know if my son would get the vehicle at all. My son was told by the call center that his down payment would be between 300 to 500 dollars only to be told by the new sales consultant that the down payment needed was $5000. At that point we walked out. I don't know if other potential buyers have been treated in such a disrespectful manner but I can assure you that no one in my family will ever deal with Carmax again. read more

I knew selling an old car here would be a ripoff and it was. Only sell a car to carmax if you simply don't have time to sell to absolutely anyone else. They will offer you a fraction of the online estimate, no matter what. read more

I am disabled and unemployed, due to open heart surgery I had to sell my car. I was told that Car max would treat me right if I sold them my car. I went online to their website, put all of my cars info in and the quote I was given was $3,600. I decided to set up an appointment for Monday (since it was late on Friday). In between that time a friend offered me $3000 for my car. I told him man I need every dime I can get so I need to sell it to CarMax. He understood. He went out on Saturday and bought him a used car at a local lot. On Monday I took the car to Carmax it took them over an hour to call me back in. I watched the inspector. He looked the car over, started it but never drove it. When I went back inside the lady at the front informed me that the price they were willing to offer me had come down to 2,500. Now I understand after a full inspection the price could drop.....but the man never drove the car. I told her I had to sell it because I needed whatever I could get for it. Then it took another hour for them to finally drive my car into the shop and take the tags off of it. They gave me my check and I left. I filled out a questionnaire from an email I received. The next day I was in the hospital for a procedure and one of the reps from Carmax called me (he was very nice) he explained that the reason the car went down in value was because the clutch was about to go in the car. I told him I just had the car inspected last month. I specifically had my mechanic check out the clutch (the car has 124,444 miles on it that's why I wanted him to check it) He said everything looked fine. I feel like I was taken advantage of, I was in a bind and they low balled me. I will tell everyone I know not to go to car max. I would have had $500 extra for bills if it wasn't for this company. read more

Needed to sell an extra family car. CarMax was very responsive. Easy to work with and staff was friendly and professional. The end price was not the full online offer but very close. They explained the difference and I was very pleased with what we received. I may be using them again soon. read more

July 17,2021 purchased a 2017 Jaguar F Pace from CarMax Virginia Beach. A little over a month later August 20,2021 the Alternator goes bad. I put $20,000 down on this vehicle. My stupidity for purchasing a lemon. Also purchased the extended warranty but the towing only covered 15 miles. I was an hour away from home when the vehicle broke down. I had to call a Lyft to pick me up and drive me from Richmond VA back to Williamsburg VA. I had to call Jaguar since the car was still under the Factory warranty and they towed my car to the Jaguar dealership of Richmond. $40,998 vehicle with $20,000 down and it's a piece of junk. ( Sorry for the structure of my post) read more

Sales experience was wonderful...quick and easy! Service department however....waited 2 hours (was told 30-40 minutes) to be told they have to order weather strip!! Shouldnt they have known that before? Was offered a compli.entary car wash....yeah, didnt get that either! read more

Bought my car there a couple years ago. Sold it to me with a crack in the exhaust that just got worse the longer I have had it. When I had to pay to fix it they said it wasn't covered in my warranty. Even though they sold it to me like that... Every time it needed serviced they told me the servicing wasn't covered. From tires to engine problems. Have already had to put in over $3,000 to the car and have had it for two years.... would not recommend getting a car here. read more

Buying a used vehicle from CarMax was as easy as it gets. The no haggle price guarantee is exactly that. I pre-shopped online, knowing what type vehicle I was looking for. When I saw the 2015 GMC Terrain with only 16000+ miles and priced below my expectations and comparisons, I was all in. I filled out the application online (recommended to save you time at the dealership), filled out the no-cost vehicle transfer request from Va Beach and received a reply in a matter of minutes. I spoke to an agent and set up an appointment for a test drive. Day of appointment I entered the spotless show room and was immediately welcomed and introduced to my sales agent. The car was outback, spotless and ready for a test drive. After my drive I was decided to purchase. We took care of some more information verification and I went to the "check out". A lot of paperwork, but everything was explained to me with exact specificity. Completely professional and friendly. All in all from the time I walked in the door, I was driving my "new" car in less than 2 hours. Great experience and recommended. read more

NO! Just say no. I went here to get my car appraised. They were "moderately" busy. I was told it was going to be at least a 30 minute wait. There were many people ahead of me. So I went to the carmax waiting room, sat down to wait. after about 20 minutes of listening to children scream and a ladies very loud conversation on her cell phone. I went up to the desk to see where I was in the lineup. The wait was still another 20 minutes giving me the excuse that they were busy and short staffed. Pretty sure that are hundreds of people in the area that are ACTIVELY looking for a job. Might want to try that out. Besides the horrid customer service, I could not stomach the wait room, and if this was just a prelude of what I was to expect when someone did get to me. I decided to leave. Not an option anymore. read more

We recently purchased our 2nd vehicle from this CARMAX and both experiences were outstanding! We found one vehicle by browsing around the lot and the other by shopping online. There was absolutely no pressure whatsoever from any of the sales personnel and they were both extremely nice. Both vehicles were in magnificent shape and were very presentable. Once we chose our vehicles, this is where it normal gets tricky with the financing. We had already gotten approved online through our bank for loans so that made it pretty simple. What was not going to be simple was registering our cars in WA, but CARMAX made all the phone calls for us and got it arranged so all we had to do was write a check which was awesome! The rest was a breeze and we happily drove off the lot feeling very good about our purchases! I have purchased cars from 5 or 6 other dealerships in my life and NEVER has it been this simple and pain-free. The only downside is that they don't haggle on either your trade-in or the price of the vehicle but from what I saw they were very reasonable on both. So if you want a car buying experience that does not include getting hustled by some salesman who will say/do anything to make a deal even if it means lying or skewing the facts (both I have experienced) then this is the place to shop. Good job CARMAX and if I ever need another car your company will be the 1st place I look! read more

I've bought three cars from CarMax over the years and completely trusted them for my car buying needs up until yesterday! After spending time there test driving, I decided to purchase a vehicle. The woman who was about to make the sale, printed me out a history report. She went over the history with me and made a point to say that the report stated that the car had no problems and had never been in an accident. I happened to notice that the history was about three years and 25K miles SHORT. When I saw the date and mileage discrepancy, I decided to go on CarFax and pay for a updated report just before the dealer took my very large down payment. Thank God I decided to do that. Because I discovered the vehicle I was seconds from buying, had in fact been in an accident, leaving it with front end and left side damage. According to CarFax, this accident happened just one month after the information on the report they gave me mysteriously stopped. Coincidence? I think not. The lady looked a bit miffed (that she was about to lose a sale?) but not at all surprised. She grew quiet and I asked to speak with the manager. Several minutes later, a very young man came to speak with me and said that the report I was provided with was all the information CarMax had...nothing more recent than 3 years ago. He didn't seem surprised that the information was wrong. He also didn't seem sorry. I promptly collected my things and walked out of there. Now, I'm concerned and upset because I've discovered I can no longer trust a company I thought I could (and because they now have ALL of my credit information!) and because now I have to find somewhere else to purchase my vehicles in the future. read more

I went to Carmax in Newport News, VA on Friday, Aug 28 to purchase a car. I had already found the car I wanted online. It was a 2012 Toyota Camry and it was located in Raleigh, NC. I understood that it would have to be transferred. After completing the paperwork, I was told the car would arrive in 5-7 days, which meant it would be here next Friday at the latest. That would be in time for me to go out of town for Labor Day weekend. I called Carmax on Wednesday (which was the 5th day) to see if it had arrived. At that time, I was told it would be here Saturday, which was outside of the estimated date and, hence, ruining my Holiday weekend plans. I didn't even get an apology. I called Saturday morning and was told it was there. I said I would be in sometime after noon, but did not want to commit to a time. The salesperson said OK. When I arrived, they couldn't find the car. It took 45 minutes for them to finally find the car in the car wash area. It was not a good experience. read more

I love CarMax no matter the location. My family have brought 3 cars. They have all been reliable and clean cars. The service is top notch. My car air conditioner was running warm and brought back to recharge it for free. I tell everyone when comes to used car I won't buy from anybody else!!!!! read more

Gave us an appraisal for a car started the paperwork and came back with an offer 1,000 dollar less and said that even with the offer and everything they did and said they wouldn't do anything to help us buy a new car but mark the man doing the paperwork with us was 5 out of 5 and he wasnt reason we stayed to hear why they were screwing is up. Worse experience ever. They are not a place I'll be returning read more

The Newport News location is horrible... spending money on a car should be straight forward and fun, if that's what you're looking for, you will not find it here. The Sales "specialist" (using that term lightly) have communication skills on par with your average 2nd grader. All of my communication (w/ the three I had to go thru) all insisted on texting because, "it's their preferred method, and they're much more accessible"..... that means half a day at best, a day and a half on average. I had to go through the Customer Service center in Richmond since my call to the Sales Manager went 21 minutes before I hung up. The car was NOT cleaned, simply sprayed down with some hideous, oily, shiny stuff. I vacuumed the car when I got it home, among the items caught on the hose, a taco sauce packet, one (peculiarly odd) chicken bone, and 18 cents. I was also to determine the previous owner must have had a small, short haired dog, they enjoyed going to the beach, and must have liked driving without a shirt (by the sweaty smell on the seat belt). Lastly, on the day of the pickup, the crazy herding of the customer(s) is ridiculous; go to one desk, review some paperwork, go to see the car, go to another location to write the check, and yet another to sign the paperwork!! I'm a retired vet and have purchased many a vehicle in my time, by far this was the worse experience. Sadly, I will continue to steer friend and foe AWAY from Carmax! read more

Decent experience buying car. Positives: low processing fee, great sales people (worked with two), good cars, good quick sales/buying experience. Negatives: little pricey but total price reduced because of low fee. High interest rates with CarMax. Get financing outside of CarMax. read more

My vehicle has been in the shop a total of 5 times since my purchase about 30 days ago. I was lied to by a representative and was told they were going to hold my paper work and I am and was not happy with the purchase at all, and no one tried to help and kept informing me that I was stuck with the vehicle after I was told otherwise. Can anyone here help or look into the situation for me??? read more

this place is a joke. their commercials lie. 'get your down payment and monthly payments' using their app. I did just that. found a vehicle. went through their approval process. got a down payment of zero based on my credit and monthly payments if 350. get to the dealership which was a 45 minute drive and they changed it to $2500 down and over $500 a month payments! THEN he wants me to look at other vehicles. I walked. they need to take the commercials down. fraud!!! read more

I am a repeat customer! 4 vehicles purchased at Carmax. Would not buy a vehicle anywhere else. Hassel free, Haggle free, Transfer free(from near by states). Who doesn't love free??!! read more

Great experience! This is where you want to get your used car. Thy are just kind and honest.

In October of 2016 we financed a used from #CarMax Newport News, Va! #LOVED my 2008 Saturn Outlook! I got the #Carmax extended warranty bcuz it was a used #vehicle! The first 7 months the #car had to be put in the shop for a new engine which the warranty company opted to put in a #refurbished one instead of a new one! 3-4 months later we are getting a routine oil change and the #engine is #leaking in 4 different areas(this is now 11months later; not even a year)! The list goes on after this to total over 12k that the #warranty company has paid out and is now refusing to go further due to their clause of not repairing past what the car was purchased for! We called #corporate 3 times and we recently spoke to the LGM Mike Wolfe which explained THIS IS ALL THEY WILL be DOING! ‍It's not changing! Even with maintenance paperwork from Suttle things still won't change is what the LGM said! Carmax wouldn't roll over the payment so they opted to try and get us financed without it on there. banks approved for a separate monthly note on another but we would be responsible for the remainder of the #negative #equity, as a car payment(that's two notes) or we could pay 4K for another engine and it looks like the #transmission will be going but they wouldn't know until a new #engine was put in and we can finance the transmission (3 notes)I explained to the #LGM that the fair treatment would be to write this car off of us since we haven't even enjoyed it a #YEAR without #MAJOR #ISSUES! I can see minor but MAJOR! It's used so there will be issues but a WHOLE ENGINE not even a year after purchase? He stated that they provided a loaner for us for a monthI said it was the right thing to do being that I been in and out of rentals forever with this car that you all sold me! I have been stranded, (#pregnant with Akira) on the side of the road with this And now it has pooped all the way out! #Carmax says we will buy it back for 4K but your responsible for the rest of the equity! Keep in mind I have had the car only two years! I DO NOT do this to businesses that I have had terrible experience with however in this case I am sooo disappointed I thought I would share! Be very Leary of #Carmax #NN when it is time for repairs! They are #overcharging on used vehicles and and tacking on interest ! Making a #KILLING But since some may not be able to do better due to past issues or credit people settle and are #FORCED to comply with their rules! And hey some people need something quick and they have delivered on this however they capitalize on the people that can't go to just any #car lot due to issues! SOOO many hurtful lessons learned but guess WHAT? I'm learning them and getting IT together! TRUST ME! It's all good to look good but raise that score so you don't have to settle and be taken advantage of like us 2 years ago! Give God something to work with so you can be the head and not the tail! Shout out to Mr. Otto in service department ! He has NEVER gotten an attitude through the whole two years and has always done all he could at his level! Thank you for treating a #Navy #Veteran with respect! WAVY TV 10 WTKR News 3 WTVR CBS 6 News 95-7 R&B #Share #tag #post #BBB #negligence #fraud #Carmax #viral read more

Had a great initial experience. Joseph got my appraisal done and Sonia took all my information and promised we'd drop it off the next day. Then the fiasco started. It was a mess. The paper work was messed up from Sonia's entry, they blamed us for the mess up, and the manager Brenda was insulting to my pregnant wife -- and escalated the situation. Sonny A was the only one who took initiative to get it done and deescalate the situation. Seriously a terrible experience and it took nearly an hour to resolve, when we were told we'd be in and out in just a few min. We took a loss with carmax because it would be easy -- Brenda made a bad situation worse -- would never recommend carmax again. read more

So this friendly dealership just sold a car to an Army soldier at 26% interest. This is the definition of predatory lending. I ask anyone in the market for a car in the Newport News area to spend their money somewhere else that actually supports our military Soldiers rather than takes advantage of them. read more

After being in an accident and State Farm deeming a fixable problem as a Total Loss, I was in a bad predicament looking for a new vehicle. After going to many car dealerships, I happened to end up at Carmax. Joel treated me well by asking me what my price range was and allowing me to look at every single car on the lot as well as advising me to look online for the car that was the best fit for me and my pockets. I would highly recommend people to purchase from here. The sales people dedication to making sure you are happy when you leave is unbelievable. If you go there just make sure you ask for Joel. :) read more

I had to bring my car in for 2 different reasons and both times i was completely satisfied...I had the pleasure of working with A rep by the name of Brittany and she was very knowledgeable about my vehicle...She made the entire experience wonderful read more