Dutch's promo and marketing skills are unmatched. He knows how to make brands stand out and actually get attention that converts. I've bought 2 cars from here and will be returning to see Dutch! read more

Went with a Honda Civic for an oil change today and also decided to get the CVT transmission fluid change. I was quoted $242. I don't mind paying taxes on the service, but I was also charged $27 for miscellaneous shop costs. A fee to use the shop was told. I don't remember being charged an extra shop fee in the past. I am not sure why this known fee wasn't included in the cost I was quoted up front. read more

Double check their work being done in the service department. Make sure they are actually changing the filter, and other work. Twice now, they didn't change it. So much for "free" oil and filter changes. Now all the work they've done for me in the past is suspect...I won't be back!! read more

Brought my car in for an emergency repair.Everyone was as accommodating as could be. But my service contact person, Donna topped the cake -- first class, top notch employee (and, no, we're not related). Overall, a very enjoyable experience and i highly recommend. read more

Just picked up my 2025 Honda CRV and had the best experience! Farhad was an absolute joy to work with and made sure I got the best deal possible. Damian in finance was a pleasure to work with as well. Highly recommend!! read more

Priority Honda Hampton - Car Dealers Near Me - Hampton, Virginia

They conduct classic Bait and Switch and this and other Priority locations. I had appointments to see a specific USED car but the used car side marched me right over to the new sales once he saw which car I was looking for. There the receptionist was watching her iPad and didn't see me standing there with my daughter until I said "Excuse me". Then she was nice and called the man I had an appointment to see. He was at lunch... during our appointment time... and eventually showed up 20 minutes later. We were escorted to his desk where I said "I am here for ONE car and one car only. Can we please see it?" He hemmed and hawed a few.. typed a little, looked nervous and went away. I sat another 10 minutes. When I got up to leave he magically started to walk towards me from across the room and was saying "Oh that was sold last night... I didn't know!" I said "You didn't know? I had an appointment to see THAT car. You didn't check in all the time you have been here this morning to see if the car your appointment was for was actually here? BAIT AND SWITCH GOOD BYE" The car is still online RIGHT NOW as available... 2006 Honda Odyssey EX-L with a stock picture of a red car even though it's listed as white on the description. AND it says the price was updated February 2024... a YEAR AGO. This has been their Bait vehicle for a YEAR! Still listed. I'm sure it's not the only one. I just happen to be looking for a van. They are NOT part of BBB obviously. read more

Bought a car from them today. Looked at it Sunday and met with Farhad. He was amazing!! So personable and attentive. Great salesman. Not too pushy, but just pushy enough. He made sure I didn't need anything while I waited. Today I came to sign the papers and he was right there to get me situated as soon as he saw me. He is so personable. We will definitely recommend people come see Farhad. Met Brian on Sunday as well. Great guy, super nice and funny. Enjoyed talking with him as well. He is the money man. Way pleased with Honda in Hampton for sure! read more

Priority Honda Hampton - Car Dealers Near Me - Hampton, Virginia

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Shout out to Donna for being an absolute rockstar. She was such a pleasure to work with. Her customer service was exceptional, she made me feel comfortable and kept me informed the whole way. She's looked after us before and her high level of customer service continues to be consistent. I appreciate her honesty and looking out for me - most service reps will tell you you need an oil change when it comes up on your dash, when you actually don't. Today she looked into everything and told me what I really needed over other things that could wait another 5,000 miles. My civic is in great condition and low mileage for her age (which is why Priority keeps calling me to buy the car back, sorry! My girl can get 40mpgs on a mediocre day), so I don't always need the recommended services. Donna, I appreciate you not costing me an arm and a leg for things I don't need immediately and thank you for recommending me when to come back to get them done. She is one of the reasons why I will keep coming back to Hampton Priority; honesty will continue to keep me a loyal customer. read more

Priority Honda Hampton - Wish I could trade mine in for this pretty thing - Car Dealers Near Me - Hampton, Virginia

Came in at 9:20am for an oil change. Everyone that got there around the same time as me had left and my car had not even gotten started on. At 11am I asked if the car was ready. Brittinie said, no your car is up next. Its only been an hour. After being there for 2 hours they still hadnt started and kept finishing all these other peoples cars that got there around 10am and 11am. I kept looking through the service window and my car wasnt even inside yet. And she had the nerve to tell me it hasnt even been that long while they still had my car parked outside and were servicing other vehicles that came way after me. I had an appointment as well for 9:20am. She was rude. She initially told me it would be an hour and a half. After 2 hours still had my car parked outside. And were upset that I asked if it was finished around the time she said it would be. read more

I have a lot of info about how exactly deception is used to take money from a veteran and well, qualified buyer. I have written up every tactic used, down to the tiny tablets that make it so you can't see what you're signing. I have info on how items were misrepresented in an illegal way, along with audio recordings which allowed me to capture right out lies and deception. I'm going to elaborate on these things unless Priority Honda reaches out to me to correct and refund me for the things I said I didn't want and they kept saying I was getting for free, which was another outright lie. I'm a reasonable person, however, and I'd be willing to stop now and give good reviews if I'm refunded what I was swindled out of in a clearly illegal way. I know there are recording Honda took as well that will prove on their end as well that their finance manager lied to me about what different paperwork represented. The titles of those pages were misleading and I was lied to about "FREE oil changes for life" along with "two FREE windshield replacements and prptective coating." When I complained I was told I'd be sent $100 back of the $400 windshield insurance which was a lie. I was charged $600 for the "FREE oil changes." I was teamed up on and highly pressured for deceptive sales and kept until long after the business was closed and it was emphasized that other buyers were waiting to get in to see the finance manager... and I have proof certain paperwork was "penciled in" without my knowledge. I have a previous picture of a document I signed and it did not have price range information circled. That was done and thing were added without my knowledge. I kept being told about the "free" items that were not free. Upon my return, now it was made clear that the nitrogen pressured tires were not "free." What happened is that I received a discounted price directly from the website. So, Priority Honda kept trying to get the principal back up and over the MSRP, and called that difference "free add-ons." In addition, I was told the "computer did not understand that I was getting all of these add-ons for free, so it still listed a price on the tablet, but I wasn't going to have to pay that." That's deception and flat out lying which is illegal under the VCPA act protects consumers against. I have lots more information on the deceptive practices they used such as stuffing some papers into a congratulatory bag, along with JUST HANDING ME A THUMB DRIVE "with all the paperwork I'd need for my free add-ons" That were not free. I trusted this group to accurately represent to a disabled veteran what exactly the papers were for and I was lied to after making it clear that I did not want the add-ons. I was repeatedly lied to and was told lies about what was on each page on the tiny digital tablet that I did not see any prices on when zooming in and looking around. The finance manager attempted to cover himself in the end by asking if I saw this ONE PRICE which showed what the price of the car would be with the interest added on. I'm disabled and this is my first new car purchase and they ran me through the mud. They refused to correct anything when I came in a day after seeing the contents of the thumb drive they sent me home with. That thumb drive was to keep me from seeing the actual details at the time of the sale and the sealed envelope was stuffed into a congratulatory bag to hide that all these supposed "free things" I was getting that "the computer didn't understand" why I was getting them for free, so it misrepresented, but "the finance manager could see on his computer that my things were supposedly free. They were not! I have more evidence and pictures and will be reasonable for a short time, a courtesy I was not provided, and then I will include all the evidence I have, and I go up the chain at the better business bureau. I couldn't believe the steelership had the audacity to tell me that they lost money selling me this car for what the total came out to be of still over the MSRP before financing! It's all clearly crooked. Consumers in Virginia are protected under the above mentioned Act and is wrong. I was very clear about what I did not want and you all loed to sneak them on there anyway because I'm a well-qualified buyer and new. I simply say "Honda, remove all of the charges for the additional "free" services and refund the $1200 plus dollars that is being forcibly taken from me. I will keep my word and replace this review with a good one. Just treat me with the respect I earned on actively duty and correct this exploitation read more

Priority Honda Hampton - Their version of this paper had a mo. pymt circled that they penciled in after the fact and claimed I signed it that way! - Car Dealers Near Me - Hampton, Virginia

It's hard enough to take time off work to get these things taken care of, so when you do, you expect the dealership you work with to handle your appointment with care. I made a 9:15am appointment to get an airbag recall taken care of, and when I booked the appointment I was told it would take all day so they could provide me with a rental. I confirmed that all I would need to bring is my DL, and proof of insurance. I also confirmed (the lady who booked the appointment asked the shop mechanics) if the recall also affected the clock spring/horn of my vehicle. When I get to the dealership I asked for directions of where to check in and pulled into the service bay. My appointment was at 9:15am and I sat there for twenty minutes watching as each service worker helped everyone around me--even cars who came after me--and didn't stop to even ask what I was being seen for. A lady came over and said "we'll be right with you ma'am" about 10 minutes into my wait, so I got back in my car. Still nothing. 10 minutes later I eventually I get back out again and that's when the same lady is like "what can I help you with maam?" As if the entire time I was supposed to go over to them, when I watched their other service workers greet other customers and check them in. I was then told that the airbag recall would not fix anything with the clock spring/horn (as they told me on the phone). AND then to top it off the lady poured over my insurance and questioned the coverage level (which is full liability coverage by the way I have rented plenty of cars before). This has been the most frustrating visit, and at each step I've been provided conflicting information and been made to feel like an afterthought. What is the point of making an appointment if you're going to be ignored anyway? This was so disappointing and I wouldn't recommend this dealership to younger customers. It appears as though they roll out the red carpet for customers belonging to a certain demographic & if you aren't elderly then tough luck. read more

If I could leave no stars I would, but not an option. Initial meeting was long, but going through financial took more than 3 hours. Ready to drive off lot, and noticed there was less than 1/2 tank of gas. Salesman was gone for another 20 minutes fueling the vehicle, by then we were too far in to walk away. Would not recommend sales or service to anyone. read more

The responses to reviews are not by the company, but rather by a third-party. I have reached out every single time that they have left a number or email. Despite sending two or three emails and calling the numbers, I have never gotten a response for a callback ever. Their responses are only designed to make you think they care but in reality, there's no response, no changes,and they don't care. Very sad. Months later they have our email and phone numbers but never a call or a personal contact. Just fake news. read more

They don't even deserve a star to be honest. Last time I went there, they didn't even patch my tire and charge me. Went there again and said I needed all these maintenance crap. Then told me it was going to be 1,000+ to fit my head light which is only $100 on line read more

Priority Honda Hampton - This was apparently patched - Car Dealers Near Me - Hampton, Virginia

I always bring my car to this location to get it serviced. I always worry it may take a day or two for me to get my car back. It's never the case when I drop my car off at this location. They are fast, and usually are done within a couple hours. Even if I drop it off the night before when they are closed they are done first thing in the morning. read more

Awesome! I have purposely come back to .Priority because of their service. They make sure your vehicle is in its best condition.

If i could put zero star I would. My dad is currently searching for a car after a tragic accident and had called this establishment for help to ask for a selection of Honda CR-V, instead of trying to understand my father and showing patience and even the smallest decency in costumer service, he was met with rudeness and a quick transfer to different departments that ultimately forced him to give up his search. I expected more from this establishment especially if they wanted to make a sale. read more

My experience at Priority Honda Hampton was nothing short of amazing. I was hesitant to trade in my car, but Sheldon took the time to listen to what I needed while taking into consideration everything I wanted. Not only was Sheldon very responsive to all of my questions throughout the process, he remained in contact with me even after to ensure that everything was going good with my new purchase. I highly recommend Sheldon when it comes to any Honda purchase. You won't be disappointed. read more

Purchased from Priority Honda Hampton for both of my teenagers and the experience was top notch! Jim Hernandez leads an awesome team of professionals that go the extra Mike for their clients. Stevie helped us on the used car side and did everything he promised and then some. We will be back! Thank you! read more

Priority Honda Hampton - The new car buyer poses with Steve Hernandez after an awesome experience! - Car Dealers Near Me - Hampton, Virginia

I had just an all around unpleasant experience at this honda location. My car was towed in to Honda because it would not start. After replacing a part that was on recall, I received a video from the mechanic that was working on my car, whose name was Chris, who told me that my car still would not start and after running a diagnostic, all signs pointed to two of the fuel injectors failing and needing to be replaced. The quote for replacing those two fuel injectors, which they said was absolutely the problem, was going to be around $1500. I decided to get a second opinion and had my car towed to Guaranteed Auto and upon my car arriving, I got a phone call saying that my car was completely fine. It started and ran like a dream and needed no maintenance done on it. Now I don't know if I was flat out lied to so they could charge me an absurd amount of money for no reason or if their mechanics have no idea what's going on but I absolutely did not appreciate the service I got and will never be going back here. On top of that, my car was at Honda for 3 days and I never once was able to actually speak to my service representative Donna. Every time I called to talk to her she was either gone or away from her desk and would instead send me a text 5 minutes after calling. All around terrible experience and I will caution anyone against going here in the future. read more

My state inspection was down quickly and I was happy to be in and out so fast despite it being super busy. As always the reception area is clean and spacious. So, if you need to wait at the dealership, you'll feel comfortable waiting because the seating area is socially distant. I bought my car last year and every encounter has been pleasant since I made the purchase. I love the priorities for life. My oil change and inspection were complimentary! read more

Dantae E. is amazing! Super knowledgable staff that goes above and beyond to make sure customers are heard and informed of their options when it comes to repairs and service. Quick turnaround time and kept me updated through the whole process. Highly recommend using Priority Honda in Hampton for any Honda repair. read more

Personnel who assisted with my experience : Alexa Donna Austin Carla Marcus Long story short. Exceptional customer service provided by the above. Went in to repair my car's tire and left with the car I've wanted for years. For the details of who did what and how they affected my experience see below. On the evening of May 26 the tire on my 2015 Honda Civic completely busted. I called the service department, and spoke to Alexa and even though they were moments from closing Alexa assured me that once my vehicle was towed in she would have the team look at it first thing the following morning and work around a plan to get me my car as soon as possible. She even took it a step further, emailed the team my vehicle's info and cc'd me. Donna reached out to me the following morning alerting me that my vehicle had been received. Donna was so communicative throughout the entire process. I asked if I could add some services and even though the shop was busy Donna managed to accommodate my needs. In the midst of all this happening I received a message stating that my vehicle trade in outcome would be favorable if I decided to take that route. Interested, I connected with Austin who facilitated putting me in my desired car, 2021 HR-V. Austin talked with me, collected all my information and asked what I would be comfortable with paying monthly. I told him and he was able to get as close as possible to my desired monthly payment. I expressed to him that this was my first car purchase on my own. He understood and he made the transition super easy and painless. There was even a point where there was confusion on my end and Austin, Marcus and the General Sales manager sat down with me and offered clarity and assured me that they understood my perspective and made sure I was comfortable before leaving the dealership. Overall great experience with everyone. I'm super happy with my new vehicle. I highly recommend and have already spread the word about the exceptional experience I've had here. read more

My salesman was Sheldon. He was AWESOME!! He did all he could to get the price to where I could afford it and he pulled through! Thank you for the awesome service. My trade in went great and got a decent price for it. Thank you again Sheldon for being an awesome salesman without being pushy. I definitely recommend him for all of your new car questions! read more

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This is the third time I've bought a new car from here. Sam Diggs is amazing and was very helpful. This is the second car I've bought from him and just like the last time was another great experience. This is the best dealership to go to the whole team is amazing! read more

Priority Honda Hampton - Car Dealers Near Me - Hampton, Virginia

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I worked with John Figueroa. This young man definitely plays no games and he's about his business. He will work with you before coming in, so that you can get approved and you can pick out a car ahead of time if you so choose. He's not going to have someone come in knowing they won't be able to get a car and waste his time and yours. That says a lot about John. Completing paperwork with the finance manager, Derek, was quick once in the office. There was no idle chit chat. He had the paperwork ready to sign. That was a plus. The only thing that they can approve upon is the service department needs to make sure they leave the window sticker in the car for the customer, make sure they remove all trash from the car and anything else left in the pockets of the car doors, console, etc. The biggest thing the service department needs to do is to remove any phones that have been paired to the vehicle. This new vehicle has six phones paired to it. Because the user manual does not provide how to remove those, I had to search online and find out how to remove those. Problem solved. Would I recommend this dealership? Yes. They offer free oil changes and free state inspections for life. In addition to that, they also guarantee your engine and transmission for life. There are some exceptions to the guarantee of engine and transmission for life, which some include Corvette, Camaro, VW, BMW, Mercedes, Audi, etc. Speak with your salesperson for a list of all vehicle exclusions. They have a quiet room in the service area with two massage chairs. This is great because you don't have to listen to others talk on the phone or crying kids. They also offer a play area for kids but that is closed due to COVID-19 and social distancing. There's free coffee and hot chocolate, as well as water. On Wednesdays, you can get a free manicure. Feel free to check out their website here for your next vehicle, www.priorityauto.com. read more

I called here 20 minutes before they closed because my car key broke and I was moving out of state in a few days, yikes! Well Matt in the parts department took his time to help find the parts I needed, which luckily they had, and said I had time to get there and for him to make me a new key fob. When I got there he was very pleasant and helpful. So glad they were able to help me last minute because I could barely get my car started with the broken key. Thanks Matt! read more

Priority Honda Hampton - Car Dealers Near Me - Hampton, Virginia

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Super friendly. Austin and Brian were able to get me financed and out the door in a nice used reliable car in less than 3 hours.

BAIT AND SWITCH. Was quoted $109, but billed for $444 worth of services that I didn't approve. BAIT AND SWITCH. Was quoted $109, but billed for $444 worth of services that I didn't approve. read more

We had a great experience with John and Sheldon. We were on vacation in Williamsburg and checked local dealerships and got a better deal on a 2020 Odyssey with Navi and RES than we were getting on a 2019 in the Baltimore/DC area. They had the color we wanted on the lot as well. Definitely recommend. read more

Priority Honda Hampton - 2020 Honda Odyssey with Navi and RES - Car Dealers Near Me - Hampton, Virginia

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I scheduled an appointment for 10:00 am over the phone because there is water leaking into the tailgate and tail light of my 2016 HR-V purchased from this location (apparently a common issue with this model and year). I very purposely told the person I spoke to on the phone that I would have to wait for my car since I didn't have a ride and would be driving up from Norfolk. When I arrived for my appointment, I was told at check-in that it would cost $200 just for a diagnosis of this seemingly well-known problem and that I would have to leave the car for a day or two. When I mentioned that I wished that I would have been told that over the phone so that I could plan for it, the response I received was that they "would have to talk to them about that." No apology, no help. Back through the tunnel I go with water sloshing around in my defective Honda. read more

I totally forgot to post my disappointment in the dealership. So now I remembered and need to do so. This may have changed but I called to make an appointment and the rude lady on the phone said service wasn't open on weekends. If this is a relatively recent development great for Priority. I just upped my rating to a 3. However because the receptionist who took my call was just flat not friendly at all I drove to Fredericksburg for my service. Pohanka Honda is open 7 days a week and they open early enough that I could get my service done and STILL take the HOV and be at work on time. Their weekend hour's are just as accommodating. Why go where customers are treated rudely when I can go a couple hours up the road and be treated nicely? Come to think of it when this was Williams Honda it was the same way. read more

I had a horrible experience. I can't speak for the whole company but I'd stay away from John Figueroa. He's a liar and kept accusing me. Places like this target women bc they believe they don't know what is going on. The vehicle i purchased after he lied to the bank about numerous things still doesn't have front plates installed. He also told me my car would be trade in value and turns out he asked me to add it on to a closed bankruptcy which had to be paid for bc it was complete. I ended up with two car notes and two vehicles!!! Then badgered and told me i was lying that i knew.. like what??? No I do not recommend !!!!!! Prices too high on used vehicles but my guess is Covid bc cars can't be repossessed. I DO NOT RECOMMEND read more

On my ride home I was having issues with my car and when I came in to get the vehicle I had got fixed they simply acted like fixed it I showed up to "pick up my car" and they said they where going to go back on the contract and whole sale the car left me and my 1 month old baby outside in Hampton I missed his appointment and then they tried to offer the man that canceled the offer and was highly disrespectful. (cv joints where supposed to be fixed) John fergoua or whatever his name is I would highly suggest to stay away read more

I want to thank Jared m. And Levi w. For being exceptionally knowledgeable and customer service friendly. They assisted me and getting a great deal on a 2017 Civic sedan touring model that was fully loaded. From a very happy customer Iva s. read more

BUYER BEWARE!!!! DO NOT I REPEAT DO NOT BUY A USED CAR form here. I bought a car 50K miles and the engine blew the next week $4600 in repairs before I could pick up the plates I expect this from Bobs used cars but not priority. read more

This place has fallen so far it's crazy. I've spent so much money here and they pull a bait and switch on me. Quoted me one price for tires on the phone, arrived to drop the car off for service (taking time out of two people's day to get the car there and get me home), and when I show up all of a sudden the parts aren't there/won't work, but this other brand that's $100 more per tire is in stock and I can go ahead and get those on. If I want something else it's still more expensive and I'd need to come back another day. I can't believe what this place has become. I literally bought the car there, and have only had it serviced there, they have documentation of everything. Watch out for the scam artists. Never going back. Wish I could give zero stars. read more

Excellent experience! Thanks to everyone involved in my new purchase. Special thanks goes to Marvin, he made my car buying experience personable and relatable and it is an experience I will not forget! So thank you Marvin!!!! read more

So, this is our 6th car we've bought from this dealership. This time around our salesman was Tom Livengood from the used car side. Originally we were looking at a used 19 Odyssey, he couldn't make anything work that night. The next night I got a call asking if we would be interested in a new Odyssey. We took that offer, upon arriving at the dealership everything was printed out ready to go over and sign. This was by far the quickest and best experience we've had here. read more

Priority Honda Hampton - Car Dealers Near Me - Hampton, Virginia

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Free Priorities for life is what the motto is however nothing in life is free. How valuable is your time. I've been waiting two hours for my oil change. Zero communication from my service tech. We have three cars from a priority dealership and it's Russian roulette for who is going to get hit with this wait time when it's time for an oil change. Every excuse under the book given when they give you the keys but never communicate prior too. Don't offer free oil changes or schedule appointments if you can't accommodate in a timely manner. read more