We rented the main ballroom at the North Natomas Community Center this past weekend and overall had a very good experience.
The facility is clean, spacious, and well-maintained. The ballroom has large windows overlooking the Aquatics Complex, which gives the space a bright, open feel. The private dressing room was included in the rental, and it was a huge plus. It was perfect for storing personal items and stepping away when needed. The room included its own sink, mini fridge, clothing rack, shelves, a table with four chairs, and a small sofa.
The center provides a sound system with a microphone and TVs for presentations. The restrooms were clean, and parking was plentiful, shared with the Aquatics Complex.
Big shout out to the onsite staff who made the day run smoothly. They were excellent! Brian, Maria, and Amy were helpful, professional, and friendly!
However, there are some real downsides:
Renting the kitchen, patio, or grass area costs extra, which feels excessive--especially the kitchen, which should really be included with a ballroom rental.
Communication was the biggest issue. Bernal handled most of the rental coordination and was extremely difficult to reach & there wasn't a backup coordinator to communicate with. Emails were not answered in a timely manner, phone calls went straight to a messaging system and you cannot leave a message. We repeatedly had to drive to the center in person just to find someone to talk to.
When we finally reached Bernal's supervisor, she apologized and explained there were staffing limitations at the time. Regardless, renters should not experience delays in communication. Better coverage and responsiveness are needed.
Overall, great facility and great onsite staff, but communication needs improvement. With better responsiveness, this would easily be a 5-star venue. read more