Went to visit my friend. The ladies at the front desk are nice and friendly and gave good…read moredirections on how to find my friends room. The place appears pretty clean and no funky odors. While visiting the nurses or aides came in a few times to check on my friends diaper, provide meds and see if she needed water or anything since she is immobile. The nurses also asked if I needed water or anything and brought an extra chair over when someone came to visit, which was nice.

The care is absolutely horrible and if you have an issue and want to talk to upper management or…read morecorporate they do not give you the time of day My mom had a camera installed in her room due to chargers and hearing aids missing and the staff still didn't care about checking on her and taking care of her. She was vomiting black liquid (which they assumed was due to an internal bleed) and did not check on her for 13 hours!!!!! I stayed there day and night for 9 days and not once did the bathroom or floors get cleaned and her roommate was taken to isolation during this time frame due to an infection

My father was a resident for 26 months. Care was excellent, he was clean, cared for by staff and…read moreejoyed both the food and activities. Highly recommend this facility.

Thank you to all the staff of Arden Courts/ Chagrin Falls!…read more After scouring Cleveland (and its' surrounding areas) for a Memory Care facility, we were fortunate and blessed to discover Arden Courts/ Chagrin Falls. The challenge was finding a facility that would not just "house" Mom, but one that would comfort her, engage her, make her feel independent and safe, a loving environment with a friendly and caring "community" of compassionate people, a place she would comfortably call home. Arden Courts Has proved to be like no other facility we've experienced. Never did we think Mom would be comfortable in a "locked" environment. With Arden Courts unique architectural design, Mom is free to independently walk around through courtyards and gardens leaving and reentering at will. Never does she feel cloistered or overwhelmed by "institution" like hallways and corridors. Loud noises from the hustle and bustle of large number of residents and visitors simply does not exist. Arden Courts/ Chagrin Falls is respectful, dignified. The principals and aids are trained expertly at what they do. They know and understand what residents and family are having to go through. With sincerest compassion they guided us through ( what was extremely difficult) the emotional and physical realities of the transition. Day and night we were updated and advised through the moving process. They were so right - all the worry and panic we had was unnecessary. Simply amazing. Never Thought we would get to this point. We are calm and confident Mom resides in the best possible facility of its kind. We visit often with pleasure! She is happy at long last and we are grateful for our new peace of mind.

This is a great choice for your aging loved one in transition that has some independence, but needs…read moremore social engagement, monitoring and some assistance with their daily needs. The director and staff are really wonderful and they partner with you to customize a package for your loved one to maximize this stage of life. You will be kept informed of any concerns or issues that arise to make the most of the resident's experience and it is always handled in a very caring and sensitive manner. Meals are served restaurant style with choices for resident empowerment and there are a lot of social opportunities. Spiritual needs are met through transportation provided to church, Communion brought in and various other prayer opportunities. There is a hair salon on premises with a kind and talented stylist. Well coordinated social events and celebrations for the residents and a lot of opportunities for your loved one to make new, meaningful friendships. Staff mingles with the residents and are really concerned about their well-being. You will have peace of mind knowing your loved one is cared for so well. A better alternative to "HOME ALONE".

From the owner: Royalton Woods of North Royalton, Ohio provides remarkable care with respect and friendship. We…read morerecognize that each resident desires independence while receiving just the care they need. We have selected our team for their ability to listen compassionately and to cheerfully care for the daily worries like housekeeping, meal preparation, and maintenance, as well as the bigger concerns like health care, wellness, and happiness. This team loves what they do, and it shows. Many have worked at Royalton Woods for more than a decade.

My parents moved into Generations's 3 years ago and our family has been extremely satisfied…read more Everyone on staff seems engaged with their job and offers personalized care. So many smiles and cheer they bring to the residents. The activities are varied enough that there is something for everyone. The location is wonderful with so much within walking distance. My father passed a year ago and our entire family including my Mom were treated so kindly. My mother has had to move up through the care levels and it always feels like they customize her care to best fit her specific needs. It is truly a comfort to know she is cared for and a joy to visit Generations

UPDATE to my 7/5/2013 review (please see below)…read more Due to my parents requiring a greater level of care than BLT can provide, we looked far & wide to find something comparable. the search has confirmed just how wonderful BLT is. We also found that for the services offered, and quality of life, the price is very reasonable indeed! And the food quality at BLT is the best around. It's not your 'typical' institutional food. Not by a long shot! Fred, the food manager, does a FANTASTIC job of creating tasty balanced meals. My parents long for the good ol' days of living at BLT. Prior (original) review: 7/5/2013

One of my parents was a resident there. I would not refer this nursing home to anyone if you want…read morequality services for your loved one. The STNA's were PHENOMENAL, the administrative staff however were non-responsive to calls, rude, and acted as though when concerns were brought up we were over-reacting (that's how they made us feel). There was a multitude of incidents with my parent and this nursing home where quality care was absolutely bare minimal and again NOT from the STNA's but from the administrative staff, and RN's. If you have the opportunity to pursue a different nursing home then PLEASE do......

Great genuine caring staffing Very attentive to residents…read moreneeds Incredible management team Staff is supported and valued Clean, always smells good

I have worked at Middleburg Heights assisted living for approximately 3 months, The residents here…read moreare great! the staff really cares about the well being of the residents. walking in gives you comforting feeling. We have activities 5 days per week, a TV room in the front lobby that our residents meet as a family to watch movies and sports. A cozy warm fireplace to sit in front of (weather permitting) The Food is good, Alex our dining manager has over 10 years experience and really cares about the residents food preferences.

I h was a resident in spring2022 and had a wonderful experience staff was very responsive to…read morerequests for help food was delcious (if I had any complaint it would be that the servings were tooo large alternate meals can be requested if the scheduled meal is not appealing variety of activities should I need respite care in the future I would go back in a heart rooms and common ares are large and very clean other residents were kind and very welcoming

Took over from Brookdale in October 2018. Gone downhill since. Relative living there in assisted…read moreliving. Short staffed on many occasions, relative would ring call button for 2 hours and then have to go out into facility to find someone to assist. Food is awful, lots of dry turkey sandwiches, undercooked, bland fish, leftover soup ( everything leftover thrown in pot and called soup). If my relative never sees squash agin it will be too soon as served on almost daily basis. Switched to poor quality adult briefs and liners. Finally had enough and moved relative out of this facility and even that was difficult. Facility doctors dropped ball on who was covering my relative and refused to release medication records to new facility. Relative had to go without medications 1 day until new facility was able to evaluate and determine medications needed.

My family totally believes our Father is dead because of O'Neils…read more He had only been there 3 weeks but he was being abused through neglect. The day my father died he called me and begged me to get him out of there as soon as possible. I quote "They are going to kill me in here" he told me over the phone. Shocked, I asked him how he felt and he said fine but they were neglecting him. I reassured him that I was going to get him out the following week. He then told me his neighbor had just arrived to visit him so I said goodbye and that I would call him the next day. That didn't happen because he was dead 12 hours later. The neighbor was shocked when he found out my father died and told me my father looked like he was well enough to walk right out of the place with no signs of illness or cognitive decline. Turns out my father caught Covid in the place and wasn't given any Covid medicine even though they knew he had tested positive and Covid medicine was available at that point in late 2022. Nor was it brought to our attention that it was anything but a mild case. His oxygen dropped later that night. The home assured my sister that they were treating him and things were steady but at some point they reached out to my other sister who was the POA to ask if they could send him to the hospital. My sister, the POS she is, told her husband to take the call because she couldn't be bothered and my brother-in-law who is not the POA told the hospital to give my father "Comfort Care" instead of sending him to the hospital. The home listened and administered a Morphine mixture and Dad fell asleep and died soon after. My nephew, who is a police officer, was the first to arrive and questioned the home. They told him my father was awake and joking with staff when given the Morphine mixture. This is a direct violation of law. My father was of sound mind and was given "Comfort Care" without his permission or knowledge. This was also a directive given by someone who was not the POA. When I called the home after hearing my father passed the nurse told me my father had a DNR in place. I explained to her my father was not on life support and giving Morphine was not the same as a DNR. She told me Covid wasn't flagged in his chart but he died of "Covid Pneumonia", funny because that wasn't on his death certificate. She also told me I could call back and speak to the attending nurse to find out more about what happened but when I did call back I was met with an ice cold " The medical records are closed." No one at the home that I spoke with on the phone following my father's death ever expressed any condolences for the passing of my loved one at their very expensive facility. And that was that.....my family was allowed no more info. Now let's get the the condition of care or lack of: Unfortunately, I'm out of state but my father was visited by family. My cousin, a prominent first responder in the community, told me that when he went to visit my father he was covered in feces and urine. He immediately went to tell the nurse who told him that it "wasn't her job" to change him and the sheets. My cousin then got mad and started to do it himself before the nurse reluctantly stepped in to help. He told me that he has seen the worst of the worst of homes over the years as a first responder and this was one of them the worst. Now my father was weak from being in a hospital bed and he was sent to O'Neils for rehabilitation. Because of staff shortage he did not get the care that was promised. A week before my father died he called to tell me that he was left wet and naked in a chair for hours, freezing cold after a nurse left quickly after she helped him out of the shower. He said his walker was on the other side of the room and there was nothing to lean on. He hadn't eaten breakfast so he had no choice but to wait for her to come back. She never did and he was found later freezing still sitting in the chair naked. Oh there is a horrible person that works for them named Thomas who was callus and condescending when I tried to inquire about the shocking turn of events that lead up to my father's death. Don't send anyone you love here!

Never enough staff in memory care. No nurses in memory care after 11 o'clock just AIDS . Too many…read morelies from the management and staff. The upper management staff keep leaving .There are some great nurses, but they are left to fend for themselves with a full unit and only one or two AIDS causing many injuries and falls to patients.The only reason for the stars is the great nurses .